CarComplaints.com Notes: The 2013 Fusion doesn’t have the same track record of power steering failure as the previous 3 model years. Of course, those owners said their steering failed at 60k–100k miles. So this appears to be a classic "wait and see" scenario.
In the meantime, there’s plenty of interior accessory problems to complain about. By themselves, each is a barely a blip on the radar. But combined, they give you that feeling of what the hell have I gotten myself into?
10.0
really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
61,062 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford Fusion. The contact stated that while driving 30 mph, the driver side door opened. The vehicle was taken to casa Ford (5815 Montana ave, el paso, tx 79925 (915) 779-2272) where the contact was informed that the recall (the contact was unable to verify the recall information) had expired with no further assistance. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a 2013 Ford Fusion. The contact stated that the driver's side door handle detached from the door. The contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to koons sterling Ford (46869 harry byrd hwy, sterling, va 20164, 703-430-7700) where it was diagnosed that the latch needed to be replaced and the parts for the repair were not available. The vehicle was not repaired. The manufacturer was contacted and provided case number: Cas-15656745. The failure mileage was 60,000. Parts distribution disconnect.
The contact owns a 2013 Ford Fusion. The contact stated that the engine seized when starting the vehicle and the passenger door ajar warning indicator illuminated. Upon inspecting the vehicle, the contact noticed that the front passenger door was not closed. Dunphy Ford (7700 frankford ave, philadelphia, pa 19136, 215-624-6700) serviced the vehicle per NHTSA campaign number: 17V210000 (latches/locks/linkages), but the remedy failed to repair the vehicle. The contact mentioned that the passenger door still opened unexpectedly after the recall remedy. The manufacturer was notified of the failure. The failure mileage was unknown.
The contact owns a 2013 Ford Fusion. The contact stated that the front passenger side door failed to close. The contact also stated that the same door was repaired by the dealer (bill collins Ford Lincoln, 4220 bardstown road, louisville, Kentucky 40218) per an unknown recall issued by the manufacturer approximately two years ago. The manufacturer was notified of the recurrence. The vehicle was not repaired. The dealer was not notified of the recent failure. The approximate failure mileage was 82,500.
The contact owns a 2013 Ford Fusion. The contact stated that the front passenger door opened without warning. The contact had to use his belt to create a temporary method to secure the door due to the failure. The dealer (the Ford store morgan hill, 17045 condit rd, morgan hill, ca 95037, (408) 782-8201) was notified of the failure and indicated that the vehicle needed to be inspected and diagnosed. The manufacturer was notified and indicated that the vehicle was not included in a recall. The manufacturer stated that the vehicle would need to be repaired by a dealer. The approximate failure mileage was 70,000.
- San Jose, CA, USA
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The contact owns a 2013 Ford Fusion. While driving 55 mph, the rear passenger door opened independently and the door ajar warning indicator illuminated. On another occasion, the front passenger door opened independently while the vehicle was in motion. The contact coasted the vehicle over to the side of the road. The contact had to take the seat belt and wrap it around the door to prevent the door from opening while driving. The vehicle was taken to sheehy Ford of marlow heights (5000 auth rd, marlow heights, md 20746, (301) 298-0793) where it was diagnosed that the door latches needed to be replaced. The vehicle was repaired. The manufacturer informed the contact that the VIN was not included in a recall and referred the contact to NHTSA. The approximate failure mileage was 95,000.
The contact owns a 2013 Ford Fusion. While driving approximately 45 mph, the front seat passenger noticed that the front passenger door was not secure. After stopping the vehicle, it was discovered that the door would not remain shut. The vehicle was taken to the local dealer (hixson Ford, 2506 S. macarthur dr, alexandria, la) where it was diagnosed that the door latch was faulty and needed to be replaced. All four door latches were replaced per NHTSA campaign number: 17V210000(latches/locks/linkages). The contact recently discovered that the front driver's door experienced the same failure listed in the recall and after the remedy repair had been performed. The manufacturer was not notified of the failures. The failure mileage was 60,000.
The contact owns a 2013 Ford Fusion. While making a left turn, the front passenger door opened without warning. The contact had the vehicle serviced per NHTSA campaign number: 15V246000 (latches/locks/linkages) in July of 2016 at hixson Ford of leesville (11981 lake charles hwy, leesville, la, 714460), but the remedy failed to repair the recall. The vehicle was taken to the local dealer (ray skillman Ford and southside Hyundai, 1250 us-31, greenwood, in 46143) where it was diagnosed that the pawl spring of the door latch failed. The dealer stated that because the vehicle was serviced under the initial recall, it would be an out of pocket expense. The manufacturer was not contacted. The failure mileage was approximately 60,000. Updated 10/06/17 updated 10/13/2017
The contact owns a 2013 Ford Fusion. While driving 20 mph, the passenger door independently opened. The vehicle was taken to a local dealer (berkley Ford, 1511 us-52, moncks corner, SC 29461) where it was diagnosed that the latch failed and needed to be repaired. The vehicle was repaired. The contact stated that NHTSA campaign number: 15V246000 (latches/locks/linkages) was performed on the vehicle in June of 2016. The manufacturer informed the contact that a recall was a one time free repair. The failure mileage was approximately 47,000....updated 10/19/17
The contact owns a 2013 Ford Fusion. While driving approximately 20 mph, the rear passenger door flew open. The contact stated that all four doors were repaired per an unknown recall a little over a year ago. The vehicle was taken to the dealer (swanson fahrney Ford in selma, ca, 559-896-4121) where it was stated that all four doors were recalled and repaired; therefore, the dealer would not be responsible for the current failure. The manufacturer was made aware of the failure and referred the contact to the dealer to check on the warranty. The dealer stated that the warranty expired. The door was not repaired. The failure mileage was approximately 38,000.
The contact owns a 2013 Ford Fusion. While driving at any speed, the front passenger door did not latch, causing the door to open. The vehicle was taken to the dealer (billy howell Ford in cumming, ga) where it was diagnosed that the door latch spring no longer worked and needed to be replaced. The failure recurred several times. The manufacturer was made aware of the failure and stated that the vehicle was not included in a recall. The vehicle was not repaired. The failure mileage was 67,000.
The contact owns a 2013 Ford Fusion. While operating the vehicle, the front passenger side door did not lock and remained secured. The display indicated that the door was opened and the interior dome light remained illuminated. The vehicle was taken to blue springs Ford located in blue spring, Missouri where it was diagnosed that the door latch was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA campaign number: 17V210000(latches/locks/linkages). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 87,000. Updated 09/06/17
The contact owns a 2013 Ford Fusion. While driving 55 mph, the front passenger side door latch failed to lock without warning. The vehicle was taken to the dealer (andy mohr Ford Lincoln located at 2713 E main St, plainfield, in 46168; (317) 839-6541) where it was diagnosed that the door latch needed to be replaced. The dealer also stated that there was an open recall in the past and the previous owner took care of the recall. The vehicle was not repaired. The manufacturer was contacted at 800-392-3673 and stated that the contact would have to pay for the repair. The manufacturer was made aware of the failure. The failure mileage was 50,000.
The contact owns a 2013 Ford Fusion. While driving 35 mph, the front passenger side door flew open. The contact stated that the door failed to latch securely. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the inside door latch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 122,000.
The contact owns a 2013 Ford Fusion. While driving 20 mph, the passenger door latch fractured and caused the door to open. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 101,000.
The contact owns a 2013 Ford Fusion. The contact stated that the front passenger door was unable to lock properly, which caused the door to open without warning. The dealer diagnosed that the door latch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in NHTSA campaign number: 16V643000 (latches/locks/linkages). The approximate failure mileage was 59,000.
The contact owns a 2013 Ford Fusion. The contact stated that while driving 60 mph, the passenger side door unlatched and opened without warning. The contact pulled over to close the door but it failed to latch. In addition, the vehicle began to overheat. The contact used anti-freeze to cool the vehicle down but the failure continued. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 88,000.
The contact owns a 2013 Ford Fusion. The contact stated that while attempting to close the vehicles door, the drivers side door failed to latch. The vehicle was taken to the dealer where it was diagnosed that the latch had failed and would need to be replaced. The vehicle was repaired; however the failure then occurred on the rear driver side door. The VIN was not included in NHTSA campaign number: 15V246000 (latches/locks/linkages). The manufacturer was notified of the failure. The approximate vehicle failure mileage was 50,000. Updated 11/29/16
The contact owns a 2013 Ford Fusion. The contact stated that the driver's side door latch was defective because the door would not close. The vehicle was driven to the dealer, but not repaired. The VIN was excluded from NHTSA campaign number: 15V246000 (latches/locks/linkages). The dealer and manufacturer were notified. The approximate failure mileage was 50,000...updated 11/21/16
The contact owns a 2013 Ford Fusion. While backing out of a parking spot at 10 mph, both the rear driver and passenger doors swung open independently. The door ajar warning light illuminated. The contact parked the vehicle and locked the doors properly, but the failure recurred. The vehicle was towed to the dealer where it was diagnosed that the door latches failed and needed to be replaced. The vehicle was not repaired. The contact stated that the VIN was not included in NHTSA campaign number: 15V246000 (latches/locks/linkages). The manufacturer was made aware of the failure. The VIN was unknown. The failure mileage was 64,000.
A D V E R T I S E M E N T S
- El Paso, TX, USA