CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
45 / 2
Injuries / Deaths:
13 / 1
Average Mileage:
69,923 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving at a speed of around 35mph, the power steering and advanctrac warning light came on. Driving was okay. Parked car, turned it off and then back on, power steering service now light came on and loss of steering occurred. Car was towed to North hampton, nh Ford... power steering was completely replaced [along with 4 brake pads]. less than 3 weeks later, same indicator warning came on while driving on the highway ~50mph. Brought back to raynham, MA Ford dealership... they replaced front struts, O2 sensor, reset computers... had the car back less than a full day... same power steering warning/advanctrac warning came on while driving a back road under 30mph... turned car off, turned back on, power steering completely gone again. It was completely replaced less than a month ago. Now expenses over $5K for repairs, and the cars steering is gone. Waiting for dealership to diagnose this time. Searched by VIN for recalls the first go round, and nothing came up.... now it lists an epas steering efforts... which through research shows has been out for a while, so why was this not listed for my car before!?
The contact owns a 2012 Ford Fusion. While attempting to make a left turn, the steering wheel seized. The dealer (don hinds Ford Inc., 12610 Ford dr., fishers, in 46038) stated that the vehicle was included in NHTSA campaign number: 15V340000 (steering) and could not repair the vehicle. The manufacturer was contacted and did not assist. The failure mileage was 182,000.
The contact owns a 2012 Ford Fusion. While driving at an unknown speed, the steering wheel seized and became difficult to steer. The dealer (astorg Ford-Lincoln of parkersburg, (304) 485-8585) was called and stated that there were no recalls for the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 38,000.
- Washington, WV, USA
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The contact owns a 2012 Ford Fusion. While driving approximately 50 mph, the steering wheel seized and the power steering warning indicator illuminated. The contact coasted the vehicle over to the side of the road and powered off the engine. After waiting a while, the vehicle was restarted and able to drive normally. The vehicle was not taken to a dealer or an independent mechanic for diagnostic or repairs. The VIN was included in NHTSA campaign number: 15V340000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 103,800.
While driving down interstate, vehicles steering assist warning light came on. Immediately the car became difficult to steer and turn. Controlling the vehicle was extremely difficult.
The contact owns a 2012 Ford Fusion. While attempting to start the vehicle, the steering wheel seized and was difficult to turn in either direction. The vehicle was taken to a dealer (milnes Ford, 333 East genesse street, lapeer, mi 48446, (810) 667-5000) where it was diagnosed that the steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 141,000.
Driving approximately 25 mph, the "power steering assist fault" and "service advance track" warning messages displayed and the power steering suddenly malfunctioned. The steering wheel became difficult to turn. Turning vehicle off and back on has no effect. There is a recall for the issue dated 06/02/2015, number 15V340000 that is not covered for this vehicle VIN: [xxx] this issue is identical to the above recall issue information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While pulling into my residential home driveway the steering wheel locked up while car was in motion, unable to unlock or change the direction of the vehicle, vehicle had to be stopped and engine turned off. The vehicle was on a city street in residential area.
Our power steering went out in the car without notice while driving on a highway. I know there has been a recall on power steering on other 2012 Ford Fusion, but when I put in my VIN it doesn't come up with this recall. This was very dangerous and we could have crashed.
The contact owns a 2012 Ford Fusion. After the vehicle was repaired per NHTSA campaign number: 15V340000 (steering), the steering wheel became difficult to maneuver. The contact also stated that the steering wheel seized without warning. The vehicle was taken to satcher Ford (1850 jefferson davis hwy, graniteville, SC 29829), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 98,184.
Driving my family home, my dashboard displayed a message to "service power steering soon" steering wasn't an immediate problem...however, a few hours later, I attempted to drive the vehicle to a mechanic and when I turned the wheel the steering was very hard to do, very stiff. There was also a message that came on the dashboard that said to "service power steering now". I contacted a mechanic & they informed that I could possibly reset the power steering, by just turning the car on and off a few times. However, this method did not work. Computer is having trouble uploading the video
Car made "popping" noise for a day or two from what seemed to be the front suspension. Then the warning light "service accutrack" came on, a few minutes late the warning "service power steering" came on. Power steering continued to work, although a little jerky, until I turned off the engine. When I restarted the car, the warning "service power steering now" came on and the power steering no longer worked
The contact owns a 2012 Ford Fusion. The contact stated that the steering column made an abnormal popping noise while the steering wheel was being turned. The failure occurred without warning. The vehicle was taken to jim click Ford Lincoln East tucson (6244 E 22nd St, tucson, AZ) where it was diagnosed that the control arms needed replacement. The vehicle was repaired, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 83,000.
I was driving my vehicle back home from the movies and I had my nephews with me. The message came up on my dash saying 'service power steering now' it was midnight so I was not able to call anyone to see what the issue was. Thankfully I made it home and dropped my nephews off at their homes. The next day I was getting ready to leave to work and the message was still there and I was no longer able to turn my steering wheel. Apparently this year is not covered under the recall of other Ford vehicles with the same issue.
The contact owns a 2012 Ford Fusion. While driving 45 mph, the power steering warning indicator illuminated and the steering ability seized. The vehicle was taken to lehighton Ford (54 blakeslee blvd dr E, lehighton, pa 18235) where the contact was informed that it was included in an unknown recall for the steering. The manufacturer was not notified. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000.
4/19/18 I was backing out of my garage and the steering assist fault message came up and steering locked up. ( so I was backing out of my garage to the driveway- less than 10 miles /hour) dealership said this was a common problem and there had been some kind of extension on the warranty but mine was not covered B/C it was too old or too many miles. I had to spend over $1300 to repair this. I called Ford Motor Company to complain and try to get an explanation as to why if something like this was already a problem why would the not cover it. They said they did have a recall and I had taken my vehicle in in August of 2015 for the fix so the said it had been more than a year from that date and now not covered again. However, since this is the same problem that they fixed before, I feel there is still and issue with the steering out there since it was the same part that went bad and is a very dangerous thing to go bad in such a short period of time. Ford stated that this would be reported and to save my receipt.
I took my car in for the recall #15S18 which is for a loss of power steering. I was quoted by Ford that it was not covered under the recall and that I needed a new steering gear. They quoted me $2000 to fix it. Come to find out the part is part of that recall, however I'm just past the mileage limit. I have 152,000 miles on my car, and the limit is 150K. Ford won't budge with the repair. Won't give me a break since it's literally 2,000 miles over. This steering issue is a massive safety hazard....and doesn't need to have a mileage limit applied to it. The statute of limitations for recalls is 10 years. My car is only 6 years old. Recalls needs to be good for that 10 years, regardless of mileage. If the nthsa could look into this and maybe get Ford to change the recall by eliminating the mileage limit for safety reasons, I would appreciate it. I called Ford corporate and asked them to give me a break since it's only 2,000 miles over, and they refused. I will never buy another Ford again. Clearly they are more concerned with profits than they are fixing a defective problem with their own vehicles.
The contact owns a 2012 Ford Fusion. While driving 55 mph, the steering wheel seized without warning. While attempting to pull off of the roadway, the vehicle drifted to the right. The steering wheel turned all the way to the left and seized. As a result, the contact crashed into a guardrail. There were no injuries and a police report was not filed. The vehicle was towed to the contact's residence. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 65,000.
A D V E R T I S E M E N T S
- Moberly, MO, USA