CarComplaints.com Notes: Power steering problems started rearing their ugly head in the 2010 Fusion, so you'd think Ford had plenty of time to make sure those problems didn't creep into the 2012. But here we are.
And much like the power steering, we’re still seeing the same throttle body failures that started in 2010 continue in 2012.
10.0
really awful
Crashes / Fires:
36 / 0
Injuries / Deaths:
35 / 0
Average Mileage:
19,750 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Safety Recall Notice 21S12/NHTSA Recall 21V-158 ( Driver airbag recall) I received a letter from Ford, April 2021 about my car driver airbag needs to be repaired. RISK: Airbag inflator explodes, sharp metal fragments could strike the driver causing serious injury or death. I will be killed by the airbag, not the wreck. The passenger airbag inflator was repaired after I was told to park car and I was given a rental for 3 months paid by Ford. When they started having to pay money, issue became VERY important. The letter states that when parts are available in sufficient quantities, I will be notified by Ford for repair. The car is 10 years old and FORD has had sufficient time to complete repairs. I am afraid to drive car and my stress level has increased. Ford is affecting my life and my resale valve. Please help in this matter. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue however, the contact was informed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts are not available.
I received a Recall Notice 21S12/NHTSA 21V-158 in April 2021 and to date July 26, 2021, the problem still has not been corrected. I feel my life is in danger every time I drive my vehicle. I am requesting that this dangerous vehicle impairment be handled as an emergency and greater effort be made to locate the needed parts. Thank You, Regina F. Smith, owner
- Murrieta, CA, USA
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I received a notice from you regarding a recall for the airbag in our car on 2/23/21. To date I have not been able to get the airbag replaced and it is now 7/12/21. It doesn't seem right that we have been driving a car that has unsafe airbags for the past 5 months. Is there anything you can do to get this situation resolved? Thank you for your attention to this dangerous situation.
The contact owns a 2012 Ford Fusion. The contact stated that the vehicle was previously included in a recall regarding the air bags. The contact took the vehicle to the dealer for the recall repair and while the recall repair was being performed, the contact was told by the dealer that the air bags failed and needed to be replaced however, the recall repair did not include replacing the air bags. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 78,000.
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 21V158000 (air bags) however, the part to do the recall repair was not yet available. Autonation Ford torrance (3111 pacific coast hwy, torrance, ca 90505, (424) 253-4976) was contacted and it was confirmed that the part was not yet available. The manufacturer was made aware of the issue and referred the contact to NHTSA. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 21V158000 (air bags) however, the part to do the recall repair was unavailable. The contact called capital Ford (3660 S carson St, carson city, nv 89701, (775) 882-5353) where it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA campaign number: 21V158000 (air bags) however, the part to do the recall repair was not available. Homer skelton Ford (6950 hanna cove, olive branch, ms 38654) and landers Ford South (95 goodman rd E, southaven, ms 38671) were contacted and confirmed that the part was not available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
This is the second airbag recall for my Ford Fusion. Previously, the passenger air bag had to be replaced and Ford provided me with a rental car during that period. Now, it's the drivers side. The form Ford sent me said that it would possibly explode if I was in a wreck but that I should continue driving it. I just went to a Ford dealership to ask if they could fix or provide a rental until it can be fixed. Since basically they told me in the letter that I could die if this thing explodes, but they basically said that it's on me and they can't do anything. Pretty ridiculous that they have offered help in the past but now are just doing absolutely nothing.
We ahve a open recall ( # 21V158 ) an Ford will not honor the open recall the authorized Ford dealership that has tried to order the part was told no they will not send them the parts as of 04/15/2021
Ford has know of this airbag problem for many years with numerous vehicles they have sold. We diligently checked and Ford or NHTSA has ensured us that our vehicle was not one that is involved in this recall. As 03/25/2021 Ford informs us that we now have been driving an unsafe vehicle since 2012 and can not fix this problem?! the vehicle has already had the passenger airbags replaced due to the same issue! this took over three times to remedy this problem! this is unacceptable and we should have been notified earlier! this is one of our main transportation that we now wonder if it will kill or maim us!
Took the car in for airbag recall. Now airbag light is on all the time, this was not on when recall repair was done. Now dealership wants to perform a diagnstic on car at my cost.
The contact owns a 2012 Ford Fusion. The contact stated that while driving approximately 25 mph when attempting to make a left turn, the power steering suddenly failed. The contact crashed into a pole on a corner nearby. The air bags did not deploy. A police report was not filed. There were no injuries. The vehicle was not towed. The contact contacted the dealer (mtn. View Ford 301 E 20th St, chattanooga, tn 37408; (423) 756-1331) who informed that there was no recall open. The manufacturer was made aware of the failure and confirmed there was no recall. The approximate failure mileage was 115,000.
A D V E R T I S E M E N T S
- Greenwell Springs, LA, USA