CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
26 / 0
Injuries / Deaths:
14 / 1
Average Mileage:
71,586 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Fusion. On three occasions, while driving, the steering wheel locked and the steering wheel became difficult to maneuver. The advancetrac warning indicator illuminated. The vehicle was towed to metro Ford sales and service (located at 6455 western ave, Chicago, il 60636 (773) 776-7600) where it was diagnosed that the steering needed to be replaced. The vehicle was repaired. The failure recurred. On another occasion, while driving, the steering wheel locked and became difficult to maneuver. The vehicle was then towed back to metro Ford sales and service where it was diagnosed that the steering needed to be replaced again. The vehicle was repaired. The contact stated that the failure recurred and the vehicle was towed to fox Ford Lincoln (located at 2501 N elston ave, Chicago il, 60647 (888) 380-8568). It was diagnosed that the power steering needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failures. The failure mileage was unavailable.
Power steering assist failure while driving; unable to steer without great difficulty also traction failure warning. It has happened five or six times and if I turn the car off and in again it resolves the problem short term but as of yesterday this did not resolve the issue and I will need to bring to a dealer fir a repair that could cost upwards of $2000 very disappointed that there is not a recall on this from Ford as I've read numerous accounts of this happening with the same year, make and model vehicle
The contact owns a 2011 Ford Fusion. While driving approximately 45 mph and attempting a right turn, the steering ability seized. The contact stated that the power steering and trac failure warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering failed and needed replacement. The vehicle was taken to the dealer (germain Ford in columbus, Ohio) to be repaired per an unknown recall in January of 2017. The contact was advised by the service manager that the power steering gear eventually needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included in a recall. The approximate failure mileage was 103,895. Updated 12/13/17 the consumer stated the repairs amounted to $1,600. The vehicle was not repaired.
The contact owns a 2011 Ford Fusion. While the vehicle was stationary, the "power steering assist fault" warning indicator illuminated without warning. The failure occurred again while driving various low speeds and the power steering assist fault warning indicator illuminated. An unknown Ford dealer was contacted and stated that the contact would have to bring in the vehicle when the warning indicator was illuminated in order to determine the cause of the failure. The manufacturer was made aware of the issue and stated that the VIN was not included in a recall. The failure mileage was 130,000.
The contact owns a 2011 Ford Fusion. The contact stated that while driving about 35 mph, the power assist failed without warning. The vehicle was taken to the dealer at: Summerville Ford located in summerville, SC where it was stated that the mileage was too high and therefore did not repair the vehicle. The manufacturer was made aware of the failure. The contact received notification of NHTSA campaign numbers: 15V340000 (steering ) and 16V384000 (air bags). VIN tool confirms parts not available. Parts distribution disconnect. The failure mileage was about 152,000.
The contact owns a 2011 Ford Fusion. The contact stated that when the used car lot sold the vehicle, they made not mentioned that the vehicle was included in NHTSA campaign numbers: 15V340000 (steering) and 16V384000 (air bags). The contact noticed that while driving at any rate of speed a warning light flashed for power steering assist fault. The dealer (summerville Ford, 9700 dorchester rd, summerville, SC 29485, (877) 477-1434) stated that they were unable to provide the remedy due to the mileage and the contact was uncertain as to why they refused the power steering recall but made no mention of the air bag recall. The manufacturer was notified of the failure and the contact was waiting to determine when they might provide the solution for both recall repairs to the dealer. The approximate failure mileage was 150,000. Parts distribution disconnect. VIN tool confirms parts not available.
Powersteering and tcs failure. Took it to the Ford dealership to get repaired and told me it was the steering rack and pinion. A week later problem occurred again and now they're quoting me $1000 for another service claiming it will fix the issue. Issue occurred as I was driving on the highway, I-35 placing my life in danger.
I am writing to you in hopes that you can help me. I am very disappointed. I am the owner of a 2011 Ford Fusion S which I bought new in 2010. My VIN is [xxx]. I have been a loyal Ford owner for decades. Yesterday (Tuesday August 15, 2016) I was backing out of my driveway and experienced a sudden loss of my power steering. I brought my car to my local mechanic thinking it was a belt or something only to find out that my car has something called an electronic rack and pinion. Furthermore I was told that Ford Fusion have a recall history regarding this very issue "electronic power assist system". I obtained a copy of the recall and called my dealer (stoneham Ford in stoneham, MA) who told me that the recall was VIN specific and that even though my car was the exact year, make and model affected I was not be covered due to the VIN number. I was further told that this repair could top $2,000 parts and labor. I am devastated. The problem I have is the exact same issue as noted in the Ford recall 15S18 but am being bypassed due to a VIN number"??" I am requesting your assistance in looking into this matter. Your assistance is greatly appreciated. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The power steering stopped working 3 time within 3 month period. The car is always stationary when it happens. When I shut the car off and restarted it the power steering came back on. This time the power steering has been off for 7 days. It always has the power steering failure assist sign and the hazard car sign on. I took it to the dealer where I brought it and their machine said code U-3000-96 control module internal fail. They recommended I take it to the Ford co. I also called the Ford manufacture 1-800 # and she told me it was recalled and fixed in 8/2015 and I would have to pay for it getting fixed. I took it back to the same Ford dealer that did the recall service. Today, they told me the whole power steering system has to be replaced. $1600 plus repair. Do I have any options of getting my money back from the Ford manufacture?
2011 Ford Fusion power steering failed while driving through parking lot. First received multiple failure messages at this time power steering stopped functioning completely. Upon investigation I found there is a recall on this make/model and year. Recall covers vehicles manufactured at the hermosillo plant in Mexico from September 7 2010 and on. My vehicle was manufactured September 6 2010 (one day prior to the beginning of the recall) after multiple phone calls I found; Ford would not help. After looking into this further I found this is an ongoing issue with many owners. A representative from Ford said their hands were tied until ntsb directs them to modify the recall dates. I was lucky. This could have turned out much worse had my wife or daughter were driving on a busy road. Unsatisfactory response from Ford. Major safety issue.
The contact owns a 2011 Ford Fusion. The contact stated that while reversing the vehicle, an abnormal noise came from the panel and the power steering warning indicator illuminated. In addition, the power steering failed and went to manuel steering however, the power steering reset independently. The failure recurred four times. The vehicle was taken to an independent mechanic where he was informed to go to local dealer. The vehicle was not taken to a dealer nor repaired. The manufacturer was not notified of the failure. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The failure mileage was unknown.
The power steering stopped working, it became impossible to maneuver and control. It has happened three times. The first time it was a recall. It failed again and on 7/30/2016 the steer gear was changed. Yesterday it failed again while driving the car which is very dangerous and could be very harmful. I am concerned about driving this car with my family.
Electronic power steering assist gear intermittently fails causing the steering on the vehicle to be incredibly difficult to steer at low speeds. When the power steering assist fails at intersections this car becomes sluggish in steering response. I fear this will result in an accident. This Ford Fusion only has 120K miles. This vehicle falls outside the Ford power steering assist gear recall range and the Ford customer satisfaction program representative (ryan) stated this particular VIN is not covered under the recall and stated they are not responsible.
The contact owns a 2011 Ford Fusion. While driving 40 mph, the "service power steering" warning indicator illuminated without warning. The contact stated that the steering wheel became stiff and difficult to steer left or right. Ford prime of auburn, Massachusetts was contacted and stated that the power steering module needed to be replaced. In addition, the dealer stated that the vehicle was included in NHTSA campaign number: 15V340000 (steering). The contact was unsure of whether or not the vehicle was repaired per the recall by the dealer. The failure mileage was approximately 160,000.
A D V E R T I S E M E N T S
- Chicago, IL, USA