CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
26 / 0
Injuries / Deaths:
14 / 1
Average Mileage:
71,586 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Service trac off power steering off recall number 15 S 18 my VIN number was not included in this recall even though this is the problem I am currently having was involved in a car accident because of it on the 25th of October 2017
Why is my vehicle not under the power assist steering failure recall even though my 2011 Ford Fusion was made in Mexico the same time as the vins listed under the recall? obviously, it's the same issue.
The power steering went out and now we have to replace the steering gear at our own expense. This car part of a June 2015 recall # 15S18 for the electric power assist system for this exact problem which the local dealership supposedly fixed but Ford now refuses to pay for the fix!
The power steering went out. Got a 'service power steering' warning on dashboard, also 'service advancetrac' warning. Turned car off, then back on, still a problem. Disconnected and reconnected battery, still a problem. This happened while driving on the highway. I had my 5 year old in the car going for ice cream. Steering seemed to work ok until I got to the drive thru at dairy queen. After ordering, making the turn around the building the power steering was gone. Had to wrench the steering wheel to get into a parking spot.
I was driving from jasper, tx to georgetown, tx. When the service power steering now light came on. There were also two other warnings that came on including remove all items from front passenger's seat, but I don't remember the other. I tried to return to jasper but the car became too hard to steer and I stopped in bryan, tx. I believe there was a previous recall on this car but at the time my car was disabled for other reasons. I called Ford about this problem and they said they would call my dealership, but the dealer indicated that they had never been called. I am currently at a hotel in bryan without my brother's or my own medication. I cannot contact Ford until tomorrow which will mean two days without medication. This is an emergency situation. Please help.
- Jasper, TX, USA
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No problem so far but never received a recall notice to have checked. All recalls should have been corrected as of January 2017, when we had the car to the dealership for other recalls.
The stearing wheel gets tight where's as though I cant move it than it reads stearing power assist fault I almost got into an accident with my children in the car when the stearing wheal locked on me also sometines it feel as if the car is not stopping when I push the breaks it keeps going even when I put brand new brakes on it I almost ran into the back of someones car on the road these a hazardous for my child
Electroni power sterring assit. Does not work. Daughter driving done the highest when loss of power assist to sterring G wentry out. Voltage is good and no blown fuses.
Driving on interstate at 70mph when power steering service light came on. As exited first available off ramp onto state highway, steering became increasingly more difficult to the point of being unable to make first two desired turns off state highway. Prior occurrence 08/22/2017 resulting in Ford service department replaced steering rack assembly and set toe adjustment. When car was returned from Ford service department, pulled left and steering wheel off center. Car was returned to Ford service department who stated nothing wrong with power steering, issue was because tires need rotated. Car returned and driven until this occurrence. Ford service department states no issue with power steering and is again blaming tires, however last service receipt reports "gtire tires checked good at this time."
The contact owns a 2011 Ford Fusion. After starting the vehicle, the power steering assist error indicator illuminated. The vehicle was taken to a local dealer (sheehy Ford of springfield, 6727 loisedale rd, springfield, va 22150) where it was diagnosed that the rack and pinon needed to be replaced. The vehicle was repaired. The manufacturer advised the contact that no recall was associated with the VIN; however, he should keep the repair receipt for future reimbursement. The failure mileage was 117,000. Updated 7/24/18
2011 Ford Fusion. Consumer writes in regards to power steering safety recall. The consumer stated after the recall repair was completed the failure recurred. The steering gear assembly needed to be replaced. The consumer requested a reimbursement for the repairs. Updated 10/03/2017
Around one out of every five drives, my power steering would fail soon after starting the engine. 2 error messages pop up: - power steering fault assist - service advancetrac once restarting the car, the problem usually clears. If it persists, I will switch off and restart the car and it usually clears and does not come up till the next day or a later drive. It seems to be a common problem among many Fusion owners.
The contact owns a 2011 Ford Fusion. The contact stated that the service advance stabilitrak indicator illuminated while driving 30 mph. In addition, the contact experienced a loss of power steering. The contact stated that the steering column could be moved, but excessive effort had to be applied. The vehicle was operable after being manually restarted. The vehicle was towed to fox Ford (3560 28th St SE, grand rapids, mi) where it was diagnosed that the steering gear was defective and needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was approximately 93,000. Updated 7/23/18
The contact owns a 2011 Ford Fusion. While driving approximately 45 mph, the power steering ability failed and the service power steering now and advance track indicators illuminated on the message center. The vehicle was driven to the contact's residence. The vehicle was driven to the dealer (ted britt Ford in chantilly, Virginia) where it was diagnosed that the power steering sensor failure was included in a recall, which stopped at 150,000 miles. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 153,000.
Pulled out of driveway, thought car died, looked at dashboard and message was 'power assist failure'. pulled back into garage with no power steering. Waited 10 minutes, started car and no problem. Drove around block with no incident. Side note: Filled car with gas yesterday and dash indicated car had 471 miles til empty which is above capacity for car.
I was driving about to make a right turn when power steering assist fault displayed on the dashboard then my wheel was hard to turn... I pulled over to the gas station to get power steering fluid can't find the reservoir to add fluid called Ford dealership in stone wall to ask if this have anything to do with the recalls because I came in for my recalls that specified power steering he says that not the same problem I have..I want to know it he's correct also few months before this pulled into at gas station car will not shift to park had to manually put it in park once in park it will shift to reverse and drive but will not go in park what can that B", and is it something we need to pay to fix "
Ford issued a recall on the power steering assist on my car. I took the car for servicing to Ford. I was informed that the repair would not be made unless the steering went out. Also, I was told the steering system had to fail before 160,000 miles. Later the power steering fault light came on at 161,000 miles. Wow!. unacceptable that Ford will not repair this vehicle under the recall notice.
While driving the dash had a power steering assist fault in amber on dash and I had no power steering. I got car stopped, cut car off and started car and the message was gone. This has happened on several occasions. The other day when I started the car the message popped back up. I tried to turn steering wheel but it was very difficult. I cut car off and re-started and fault was gone. I see that this is a problem that tons of cars are having. Some have recalls while others don't but they should all be recalled. I have a daughter driving this car and it scares me for her to drive it. I believe their is enough complaints being filed that it justifies a recall to fix all the cars. The last time this happened was 09 Sep 17. It has happened about a dozen times. It has been going on over a year....
Ford has recall on 2011 Ford Fusion 2011 Ford Fusion steering:electric power assist system NHTSA campaign #15V340000 but has limitations on mileage will not cover my vehicle due to being over mileage. The steering has locked up on more than one occasion and several of those have almost caused an accident. Called Ford and they will not fix that I could pay to have fixed and only then would they warranty the power steering and then it would only be for 3 years. When this is happening you lose total control of steering, the steering wheel locks up and you have to turn vehicle completely off and restart before you can even move the steering wheel. It has happened at speed from 5mph all the way up to 30 mph and it has happened while backing out of parking space to pulling out of parking space and while going down road in curves. After I talked to Ford representing and he told me it would not be fixed under the recall I knew this needed reported for when I'm out there on the road it's not only my life involved but possibly others if it should happen when other vehicles are around.
The contact owns a 2011 Ford Fusion. While traveling highway speeds, the contact experienced a loss of power steering and the service power steering warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the power steering motor was defective and needed to be replaced. The manufacturer was notified of the failure and offered no assistance due to the mileage of the vehicle. The failure mileage was approximately 191,000.
A D V E R T I S E M E N T S
- Largo, FL, USA