CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
10 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
16,384 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Ford of escondido (1717 auto park way South escondido, ca, 92029, (760) 933-4457) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign numbers: 16V384000 (air bags) and 15V793000 (fuel system, gasoline). The part was not available within a reasonable time frame to schedule the recall repair. The dealer (mac haik's southway Ford, 7979 interstate 35 access rd, san antonio, tx 78224, (210) 922-2222) did not give a specific date for when the part would become available. The manufacturer was notified. The contact was not experiencing a failure. VIN tool confirms parts not available. Parts distribution disconnect. Updated 11/01/17
Takata recall - dealership was unable to replace and gave me a year timeline for parts. Also need 15V340 parts. With 2 recalls I've been unable to drive the car safely. I have tried to sell the vehicle without success for 6 months. Ford has an obligation to fix vehicle or be subject to recover my losses of depreciation during sale.
Takata recall... received my recall notice from Ford on July, 2016. They still do not have parts and have not offered any options. I am afraid my passenger will die, or that I will die if a metal fragment hits me. If I disconnect the seat belt, then my passenger may die as well.
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The barto Ford dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Lakeland, FL, USA
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Takata recall. I received a letter informing me of the air bag recall in July 2016. To date, it has not yet been repaired because "remedy not yet available." It has been almost a year.
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 06/21/17 updated 09/07/2017
Takata recall. The contact owns a 2011 Ford Fusion. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall I received a letter (jujy, '16) informing us of the "safety recall notice 16S26/nht sa recall 16V-384. We've made four phone calls (09/12/16, 10/21/16, 11/10/17, 0512/17) and gotten the same answer- still no parts available. I can't believe this! we are appalled! P.S. during the October 21, 2016 phone call I was informed that there is another recall on this auto, besides the airbag.... no more info on that either!!!
Takata recall. The contact owns a 2011 Ford Fusion. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. I received recall notice 16S26 in July, 2017 and nothing has been done about it. I've talked to the dealership several times and customer relations a couple of times. The answer is always the same: The parts are not available. I say not enough effort is being made to secure them. They have exceeded any reasonable time frame to fix a potentially lethal defect. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recal there is a recall and every dearlership says that they do not have replacement airbage, yet I am supposssed to keep driving this car, even though it may kill my wife or pregnant daughter in laws! mu notice was August 2016. Are they trying to tell me that takata has not made any new, safe airbags since August 20165! or is that my family's lives are not a priority with Ford. If Ford does not have the airbags, then give us a loaner car until they fix my death trap.
Takata recall. The contact owns a 2011 Ford Fusion. While driving 65 mph, the steering wheel seized and excessive force on the steering wheel was required in order to maneuver the vehicle. The service advancetrac and power steering assist warning indicators illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was 68,000.
Takata recall we have checked with Ford dealers and the Ford main website and are told there is not a remedy yet. We just again, 3-27-17 at 9:00 pm, checked the Ford website, entered the VIN number and it says remedy is still not available. It has been almost a year since first notified. This has got to be rectified.
Takata inflators. I received a notice in July of 2016 indicating a recall occurred. However, it is now March of 2017, and I have not received any card indicating that I can take the car to the dealer for the airbag replacement. I am very worried that the car is a hazard to drive.
Takata recall. The contact owns a 2011 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts for the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
I recieved a recall notice #16S26 NHTSA 16V-384 in July 2016. I contacted them in November 2016 to find out why nothing is be done. Ford cust serv stated that they were working on repair and that I would be contacted in near future. I have not and it has been over 6 months. In the mean time my daughter is driving an unsafe vehicle. I would like to lodge a complaint about Ford dragging feet to get this completed. I could not find another method od addressing this issue so here I am.
A D V E R T I S E M E N T S
- San Diego, CA, USA