CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.
The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.
And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.
10.0
really awful
Crashes / Fires:
4 / 5
Injuries / Deaths:
5 / 0
Average Mileage:
54,541 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On June 27, 2014 I took my car to a dealership for a recall to reprogram it. On July 14, 2014, my car just stopped running while I was driving. After several attempts, it did restart after I turned off the air conditioner and radio. The next day I brought it into the dealership once again. The service person told me the same thing happened to several other customers after the initial recall and that now the throttle body needed to be replaced. When I asked why that wasn't replaced when it was reprogrammed, he said Ford told them to wait until the second problem occurred before replacing it. My concern is safety. Had my car stopped running on a busy highway going a higher speed limit, I might have been killed. I called Ford customer service and was given a case number and told this would be "looked into." How many might die before this recall will be done properly?
The contact owns a 2011 Ford Fusion. The contact stated that while driving 60 mph, the vehicle stalled as the wrench warning icon illuminated. The contact mentioned that the vehicle jerked violently when the failure occurred. The vehicle was merged to the side of the road where the vehicle was restarted. The vehicle was taken to the dealer. The technician stated that the throttle body, engine valve and fuel system needed to be cleaned and the power control module needed to be reprogrammed. The vehicle was repaired but the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 53,552 and the approximate 160,000.
Driving at city speeds and the power steering completely fails. Turn the vehicle off and then on again and it fixes the problem. Drive some more and a few days later, it happens again. A few days later, it completely goes. Take the car to the local Ford dealer and am charged $1832.35 for a new rack and pinion. Ladies and gentlemen, a rack and pinion won't fix itself if you turn the car on and off. I did some research on this problem on line at fordfusionforum.com. It seems to be an ABS module, not the rack and pinion. Called Ford today and they said no reimbursement was possible. A new rack and pinion for a car with only 21 thousand miles on it? crazy.
The contact owns a 2011 Ford Fusion. The contact stated while driving at 40 mph, the defroster failed causing the contact's visibility to be blocked. The contact inspected the vehicle and diagnosed that the blower motor resister needed to be replaced. The vehicle was repaired but the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was 32,000 and current mileage was 50,000.
While driving along the highway my gauges on the instrument panel went out momentarily, and then came back on with the message "service advancetrac." I didn't think much about it because it went away when I turned my car off and back on. A couple weeks later (starting June 16th) the instrument panel kept going out every time I drove the vehicle, and multiple messages came up in the message center about getting my brake system checked and all four tire pressures were low. Along with these other message center malfunctions, the anti-theft security system was malfunctioning and not recognizing either key I have for the car. A couple of times it took 20 minutes of trying and hoping to get the vehicle to recognize the key. I took it in to the dealership, and now I have to pay $2000 to get my power steering module replaced. I am completely disappointed that my 2011 Ford needs to have its power steering replaced at not even 60000 miles.
- Saginaw, MI, USA
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Sudden loss of power steering while stopped in traffic..resolved on restart...3rd such incident over the last several months...other incidents of power steering loss have occurred while at freeway speeds and also while waiting at stop lights...resolves on restart...restarts at less than 30 seconds after the failures will not set trouble codes, so that diagnosis is not possible...
Was driving and pulled up to a stop light and noticed a foul smell that smelled like brakes from vehicle next to me. Pulled into my work and the smell got really strong and I noticed some smoke starting to roll from the trunk of my car. I opened the trunk to find that the trunk had caught fire. I was able to put the fire out but the whole light assembly had been burned along with some wiring and the molding that houses the light assemblies. Recall issued for Ford Taurus but not fro Fusion with same bad parts.
I started the car up and a warning read power steering assist fault. Restarted the car and no progressive. A little over two weeks later, I started the car and it then read service advancetrac in addition to previous warning.
Pulled out of a parking lot onto a main street when vehicle lost all power. It was dark and the car is black and I feared someone would hit me since the hazard flashers were now inoperative. Vehicle had to be pushed onto a side road. A similar incident occurred in July 2013 but the vehicle was in the garage at the time so it wasn't a safety issue. At that time the dealer installed a new battery since the original had so much corrosion that it ate away at the positive battery post. I no longer feel safe driving this car and will be contacting the dealer tomorrow.
While driving our car, my wife (along with my 9 month old baby girl) experienced a sudden loss of power and shaking engine. The car was not drivable so she pulled onto a side street and parked the car, leaving them stranded. No engine warning lights ever came on. This is exactly as described (minus the lack of check engine light) in the "Ford customer satisfaction program 13N03" letter that we received a few months ago. This is an intermittent problem, so we were able to take the car in to the Ford dealer. Our local Ford dealer was not able to pull a code as the check engine light never came on. The dealer, and Ford customer service, refuse to replace the throttle body until the code for malfunctioning throttle body is read. My wife and infant daughter must now drive around (twice a day, 5 days a week) waiting for it to fail again, and take the car to the dealer at the time of malfunction. This is a major safety concern as the car will barely move and shakes so badly. It should not be driven across the city to the dealership in this condition, especially with a baby in the car. Ford needs to recall these parts and replace them all to stop putting customers in danger with cars that barely move. As for the "customer satisfaction program"? not feeling very satisfied at all...
My wife, [xxx], was driving our Fusion. She had traveled approx. 1/4 mile and was approaching a stop sign at bayside dr. Newport beach, ca at the harbor is. Dr. intersection. Suddenly, the car accelerated, catching her by surprise she went through the intersection and was narrowly missed by two oncoming cars. She told me later that it happened a second time on the freeway (she was on her way home) but was not in immediate danger when it occurred. We have traveled these streets several times. Had just left the restaurant where we had lunch....was riding my bicycle home and watched her go through the intersection....very scary!! note: The throttle positioner was replaced on this vehicle a couple months ago. It had failed to 5mph. Villa Ford in orange ca did the repair. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Updated 10/7/2014
Battery goes dead after sitting a few days. Possible sign of electric throttle body failure.!!"?" battery replaced twice in 4 months, charges normally. While looking for possible electrical problems associated with the 2011 Fusion (11K miles) I discovered there is many, many people complaining of throttle body failure. I went to the local dealer and called Ford and asked them to replace the throttle body and trace the electrical problem. I was told that they would only honor their "customer satisfaction program" concerning the throttle body if it fails!!!!!! I explained that I was afraid to drive the vehicle and if they had an updated throttle body and "limp home" update they should install it and make corrections. A call to Ford and they refused to fix the potentially deadly problem. So what recourse is there?? my Fusion and F-350 are both headed for trade at a no nonsense dealer. Lacrosse and Silverado, here I come!!!!!!! I suggest you do something similar.
2011 Ford Fusion lost power and stalled and found out that the electrical throttle body needed to be replaced for a cost of $500.94 by a mechanic because it is not covered by Ford even thought there are many complaints about this bad part in the Fusion. There should be a recall on this and/or reimbursement for getting it fixed. Only had the car 6 months with less than 28K miles on it.
I was driving downtown and next thing I know my wrench light comes on and I lose all power to my Ford Fusion. I was scared because I didn't know what was going on. I couldn't do anything until I pulled off the road and shut my car off and restarted it. This problem has happened to me multiple times within the past 3 weeks. I would have to say its happened at least 15 times in those 3 weeks. I am starting to get annoyed with this problem because I took the car to the dealership and they constantly tell me nothing is wrong with my car, yet I know there is definitely something wrong. The problem happened again on 11/26/2013 and when it did my check engine light came on with the wrench light so I took it to autozone for them to check the engine light code and the code was P2111 and the description it gave was that the throttle actuator control system was stuck open. I now have proof to take to the Ford dealership that something is wrong with the car. They better fix this problem!
The error occurred as I was driving on a major 8-lane highway. I was about a quarter-mile from my exit (after being on the highway for 60 miles) when I felt a "clunk" and an orange-lit wrench appeared on my dash. As I turned onto the exit ramp, I slowed to a stop at a stop-light, waiting to turn left. While the brake was depressed, the car was attempting to move forward very abruptly, as part of it's "limp home" feature. When the light turned green, I released the brake and attempted to accelerate through the intersection, but pressing the gas pedal produced no response from the car. After limping through the intersection, I shifted the car into park and turned the engine off. After waiting 10-15 seconds, I restarted the car and the throttle issue and dash light were both gone. I have since driven ~100 miles without seeing the issue re-appear.
I was driving on the highway at about 65mph, I began to exit and came down to 40. Once I started to slow down I felt the car tug, it was odd because it had never done that before but I finished exiting and tried to pick up speed again but couldn't. the RPM went down, wrench signal came out on dash, I pushed on the gas and nothing, it did not have anymore power. Luckily there were many businesses to my right to where I was able to park safely, if I was still on the highway while this happened I could have easily been rear ended or worse because the car slowed on its own and I was unable to control the gas. As I pulled over the car began to shake, I turned it off quickly and called for help. A relative came to my aid to check it out but we couldn't find anything visible, we cautiously turned the vehicle back on and the wrench signal turned off, no more shaking, it was odd that it just completely lost power a few minutes prior and now it was back to normal. We drove it around the parking lot to test it, didn't want to leave it behind due to the area and possibility of theft, also could not afford a wrecker to pick it up. I ended up heading back home with my relative behind me. It was very uncomfortable, I'm so glad it was myself and not my wife and kids as this is her vehicle. I know they are numerous knows issues on the throttle body with this vehicle. It is sad that it has not been recalled yet, please take a stand and do not wait until somebody is seriously injured or worse.
Lucky me, I happened to have two of these failed designed vehicles. My wife has a 2010 that developed throttle body problems at 35000 miles and now mine at 87500 miles. The 2010 left her stranded with zero engine power, in the middle of busy roads a total of two times before the dealership (palm coast Ford) on the third visit decided that just cleaning and spraying down the failing hardware didn't cut it and finally put a new one on, luckily still under warranty. The mechanic did however say that this is a common occurrence for these Ford products and that the same thing would probably happen to the throttle body he just put on. Why Ford did not fix the problem sooner at that point in time? my guess, not enough people had a direct link to their death from car accidents at that point in time! 20,000 miles later so far no other problems. Now my 2011 Fusion is a manual 6 speed. When my throttle body failed this morning while going to work I noticed that while in cruise control the speed was pulsing down and up around two mph. This would happen for a short time and then stop and be functioning properly for a while and then do it again. Finally at a light I noticed the idle up and down and after accelerating to 60 it suddenly went to idle of 900 RPM. No power from the engine. You could floor it and nothing. Well once again like many others that have had the same Ford failure experience I almost was hit by another vehicle because of no where to pull over. I will purchase the part and replace it myself. I thought I would give Ford a try again from years ago when I had a lynx that caught on fire, and a Taurus sho with a poorly engineered clutch design, but they failed me again.
A D V E R T I S E M E N T S
- Indian Trail, NC, USA