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CarComplaints.com Notes: The 2011 Fusion builds off the 2010's reputation. That's not a good thing.

The first thing that jumps out is the ridiculous amount of power steering complaints. It grinds, it squeals, and it eventually just fails.

And if losing power steering isn’t enough for you, how about a sudden loss of engine power? That combination is enough to achieve clunker status.

10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
58,474 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Fusion brakes problems

brakes problem

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2011 Ford Fusion Owner Comments (Page 1 of 4)

problem #64

Jun 012018

Fusion

  • miles

A D V E R T I S E M E N T S

Lose of power steering whenever it wants & service afvamcetrac continues to come on. Suppos day yhere T no recalls yet I loose power steering at amy given time & no mechanic can repair due to the inform me it should repaired by entire new parts from Ford. Had been taken in multiple times yet then they tell me it should B ok but won't promise it due to every other power steering recall on this vehicle but mine. Need help & resolution. Has stopped workin multiple times & have had 3 accidents into curbs, my other vehicle & thx god when it happened on freeeay I was able to slam my brakes & safely get out of traffic.

- Bad Axe, MI, USA

problem #63

Aug 072018

Fusion

  • 124,000 miles
Upon starting the car and backing out of the driveway I experienced a loss of power steering assist. Even with several attempts to turn the engine off and restart, the code is still there. There have been many cases of this happening online and a recall that my vehicle was not under in 2015.

- Chicago Heights, IL, USA

problem #62

Aug 062018

Fusion

  • 72,000 miles
Throttle body was under recall and was replaced in 2016, not even a year and half later my throttle body failed again. Ford wont replace it under warranty for the year and half part, Ford wont use my extended vehicle warranty and I continue to have the same problem over and over.

- Colorado Springs, CO, USA

problem #61

Jul 272018

Fusion

  • 133,500 miles

A D V E R T I S E M E N T S

Power steering assist failure A/C fail defrost fail turns on & off by itself or just doesnt operate at all anymore tracadvance failure

- Norfolk, VA, USA

problem #60

Dec 032017

Fusion

  • 116,500 miles
Takata recall & steering failure I have a 2011 Ford Fusion on which the steering suddenly failed, without any warning, while driving. Thankfully the failure occurred close to our home and my wife was able to make it home without incident. I've been doing research online and learned that this is a common problem. While Ford has issued a recall for some later models, they are not covering all viechles with the same part. I am contacting you to raise awareness that the problem still exists and is still impacting people. I have owned many cars that are much older and have never had a complete steering loss. I also want to let you know that we are still waiting for resolution of the takata airbag recall. The recall was issued by Ford in July of 2016. We have continued to drive the car with the promise by Ford that the car is safe, however, as I continue to read about incidents online, realize that may not be the case. After all, if it were safe there wouldn't have been a recall. My wife has gotten to the point where she doesn't want to drive the car for concerns for her safety. I feel this is unacceptable and am asking for your help to hold Ford accountable to: 1.accept responsibility for the steering issue and the risk it posses and extend the racall to all affected viechles 2.expedite the repair on the airbag recall thank you!

- Magnolia, TX, USA

problem #59

Nov 262017

Fusion

  • 123,316 miles
When I start my car I get a power steering assist failure and a service advance trac message. I can not turn my steering wheel and my car acts as if it won't do anything. I can turn my car off, wait, then start again and it is fine. My passenger seat belt also will randomly not click into the buckle or come unlocked. Now this is after Ford supposedly fixed another recall causing my car to drop to a low speed out of nowhere.

- Lincolnton, NC, USA

problem #58

May 012015

Fusion

  • miles

A D V E R T I S E M E N T S

The power steering quit without warning while driving and also disabled the electronic stability control

- Campbell, MO, USA

problem #57

May 262015

Fusion

  • miles
Takata recall - dealership was unable to replace and gave me a year timeline for parts. Also need 15V340 parts. With 2 recalls I've been unable to drive the car safely. I have tried to sell the vehicle without success for 6 months. Ford has an obligation to fix vehicle or be subject to recover my losses of depreciation during sale.

- Humble, TX, USA

problem #56

Apr 042017

Fusion 4-cyl

  • 97,000 miles
The contact owns a 2011 Ford Fusion. The contact stated that while driving at 60 mph, the steering wheel seized as the service advancetrac and power steering warning lights illuminated. The contact was able to pull over to the emergency lane and the vehicle was towed to the contact residence. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was made aware of the failure. The failure mileage was 97,000....updated 05/03/17 updated 08/22/2017

- Sanford, FL, USA

problem #55

Feb 032017

Fusion 4-cyl

  • 63,000 miles
While driving, the car faces a sudden loss of power steering and a "service advancetrac" warning message comes on at the same time. The warning light for the traction control stays on. Power steering resumed after some time but the "service advancetrac" warning message and traction control warning light stayed on. This happens almost weekly and seems very dangerous. I was very lucky to not have this happen while on a freeway or at a turn.

- Lawrenceville, GA, USA

problem #54

Dec 242016

Fusion

  • 85,000 miles

A D V E R T I S E M E N T S

Ford offered recall 15S18 to replace electric power steering assist on 2011-2012 Ford Fusion. The manufacture date for the recall begins on Sept 07, 2011. However, my Ford Fusion, manufactured one month earlier (August 07, 2011), has the same issue. The dash message center says "service power steering now" and "service advancetrac". at approximately 85,000 miles I lost power steering at 75mph while passing an 18 wheeler on the interstate. I lost control of the vehicle and had to rapidly decelerate and pull over. I almost wrecked into the bar-ditch, as the steering column violently jerked the vehicle to the right. Now, I still have complete loss of power steering and my local Ford dealership informed me that recall 15S18 won't cover my vehicle repair since it was manufactured a month too early. According to my research, this problem actually affects a number of Ford makes and models, from 2008-2015. The problem is frequent and persistent among 2010-2012 Fusion. Ford should be liable, especially when safety is the issue. The malfunction is incredibly dangerous, and Ford is about to have yet another massive lawsuit for this.

- Fayetteville, AR, USA

problem #53

Aug 112016

Fusion

  • 104,900 miles
Takata inflators I recovered a letter 3 monts ago saying my airbag needed to be replaced. The letter stated that I would get a call or email telling me when to taky care for repairs I have not heard anything else.also my steering has gone out in my car I can not get anyone to tell me why they just keep saying I can fix it. Its becoming to the point were I can't drive. What do I need to

- Vincent, AL, USA

problem #52

May 062016

Fusion

  • 115,000 miles
2011 Ford Fusion. The power steering service warning light was illuminated, the vehicle was taken to 2 Ford dealerships for service. Both dealership repaired and cleared the codes, but its still a problem. Its been a problem for 6 months. They want to charge me $3000 to replace the whole steering system. Another issue I have is the driver door will not open from the inside. I have to put the window down to open the door from the outside. This move is unsafe. Ford should be aware of this.

- Mescalero, NM, USA

problem #51

Mar 072016

Fusion

  • 51,000 miles
After many failed temps from Ford for my body throttle issues & Ford dealer refusal to replace the throttle body, bc the code isn't present when they hook up they're device to it(Ford rules). Even though is known with Ford they code will clear when the car is turned off or in my case sometimes shut off by itself when the wrench light appears.06/02/15ford dealer did a PCM update for the T.body & was good to go. Less than a month later issues started again. It has happened countless of times with my bf & w.my kids in the car. I called davidson Ford & spoke to the manger where he stated not to shut the car off so the code doesnt clear & I asked if the tow guy would leave the car on to bring it here. He goes well no! they weren't of help ever.on 03/07/16 heading home my car went in limp mode & steering went stiff. I couldnt control the car & ended up hitting a guard rail.my car got damage & hurt my back.the officer stated I was lucky bc 20 more ft I would of hit the telephone pole. The tow truck guy also stated the car wasn't safe to drive.the nxt day my bf called Ford(who open a case)& state farm our insur.co. We went to N.side collison were we explained the situation & recalls on my car.he said he would try & talk to Ford to see what he could do. He couldn't do anything & we had to deal with Ford.this collison center was on a time frame & real pushy.so I had the car transferred to alan buyer collison center who works w. my insur. & Ford. We've played phone tag with Ford csd. The claim was sent to Ford legal general council whose supposed to handle the case & had 15 business to respond. They haven't responded or try to make contact with us!I was also told by Ford csd not to have the collison center do anything till we hear from the legal counsel. My car has been at the C.C 62+days untouched. I upload letter I sent to Ford company.

- Baldwinsville, NY, USA

problem #50

Nov 152014

Fusion

  • 38,000 miles
Mpg was not adding up though it was just me than I would notice spots of gasoline on the floor and did a inspection and looked normal until filled gas a bit higher than half and started leaking.and some loss of steering would happen here and there and decided to inspect it to couple of codes would come up in a dtc test.

- Compton, CA, USA

problem #49

Jan 122016

Fusion

  • 160,000 miles
I started my vehicle and let it warm up a couple of minutes before I left my job on cold night. When I backed out of my spot and went forward my service power steering message came on and then service advanced track came on. When I stopped at the light to turn I noticed that I had no power steering. I seen online that there was a recall for this issue. I called my local dealership and was informed my vehicle was not listed in this recall. I then called Ford Motor Co. And neither party could tell me why my vehicle was not listed in this recall when it was indeed a 2011 Ford Fusion without a 3.5 and had the steering issue as described in the recall. Not having power steering all at once with no prior warning can be a very dangerous thing. Luckily in my case it was not a busy intersection at that time. I don't understand why mine or other vehicles with the same issue and possibly the same part is failing yet not covered under Ford recall 15S18.

- Gideon, MO, USA

problem #48

Nov 192015

Fusion

  • 56,751 miles
'3 May 2013 (mileage 32,800) moab, Utah. Driving in the mountains around moab for my daughters wedding. One passenger in the car beside myself. While driving around a sharp curve, all the electronics in the car went dead. The engine shut down, all lights on the dash, the radio, ac all stopped working. Power steering, power brakes were non-functioning. This happened a total of five times. '26 August 2015 (mileage approximately 55,600) time: 6:00pm. Driving home from work. I'd stopped at a street light and when I pulled sharply out onto main road, the car went dark again and all electrical systems shut down. I quickly restarted it by shifting into neutral and starting it with the key. Three blocks later, it happened again. This was the first time it had happened on a straightaway. I was driving by myself. '6 September 2015 (mileage approximately 55,950 between san juan capistrano and lake elsinore, ca. Coming out of a sharp curve in the road while going uphill all electrical components of the car shut off. I shifted into neutral, turned the key, and the engine started up again. '19 November 2015 (mileage approximately 56,751) went over a speed bump with another passenger in the car. The Ford Fusion shut down again, and after I restarted it, two hundred yards later did it again. 'Ford has tried to locate the problem three times. Finally replaced throttle body on 22 Sept. And said that fixed problem. It didn't! Ford corporation customer service now refuses to return my last five calls

- Murrieta, CA, USA

problem #47

Dec 022015

Fusion

  • 70,300 miles
When I started the vehicle has loss steering and the "power steering assis fault" message appear. The dealer said that need to be replaced. Ford has a recall for that part (the electric power steering rack) but my VIN number is not included.

- Homestead, FL, USA

problem #46

Sep 132011

Fusion

  • 5,119 miles
On August 1st, 2015, I was on my way home at about 10 pm at night. I was going up a hill that curved to the left and suddenly lost control of my steering wheel. Instead of turning left the car proceeded to go straight where I then began to panic. I then slammed my brake to the floor and it somehow unexpectedly sped up. I crashed into a power line and smashed the front end into a tree that had totaled my vehicle. I have seat belt burns on my neck, stitches on my knee, abrasions, suffered from a minor concussion, a large amount of bruises, small cuts on my hands and forehead. I have full medical documents of my injuries including pictures. I later found out there were 2 recalls on the vehicle a power steering and 1 full throttle body recall. The power steering was completely replaced previously in 7/16/2013 & 10/26/2013 and there was no solution to the throttle body recall except a extend warranty. I also went to the car dealership where I purchased my vehicle 2 days before the accident and they mentioned nothing about any of the recalls. They also had no clue why it was making the strange noises and told me it was fine after 4 hours of service. I'm still currently experiencing pain in my shoulder that was diagnosed at the orthopedics on August 18th. I have to attend physical therapy twice a week for 6 weeks. I currently have shooting pains in my left shoulder & muscle spasms. Also my leg has nerve damage where I'm still experiencing numbness at this time. There is also permanent scarring from the seatbelt burns & the air bag ripping off the skin of my left thumb. We have documentation of everything including the police report, car diagnosis and the vehicle is still at the tow lot. No one else was involved or injured however there is documentation of the previous power steering recall accident.

- Woodbine, MD, USA

problem #45

Jul 312015

Fusion

  • 76,000 miles
Car was traveling 60mph on straight road when it jerked and wrench light and check engine light and ABS and stability lights came on. Pulled to side of road and shut off car. Restarted and drove 100 feet and wrench light came back on and once again pulled over to shoulder to restart car. After 2nd restart it drove fine for 15 minutes and then stalled completely, once again restarted car and drove 5 feet it once again stalled and lost all power. Restarted and drove for 10 minutes to have it start jerking at a stop light and then stall out once I pulled into work.

- Scottsville, VA, USA

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