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CarComplaints.com Notes: Ford significantly updated the Fusion for the 2010 model year. We wish they hadn't

Throttle body issues have led to a ton of reports about a sudden deceleration and loss of power while driving. Ford issued a “customer satisfaction program” in March 2014 that, unsurprisingly, has left very few customers satisfied.

2010 is also the year we started seeing complaints about the power steering failing. Throttle and steering failure? Yeah, that’s why this is a clunker.

10.0

really awful
Crashes / Fires:
25 / 1
Injuries / Deaths:
26 / 0
Average Mileage:
19,606 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Ford Fusion seat belts / air bags problems

seat belts / air bags problem

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2010 Ford Fusion Owner Comments (Page 14 of 30)

« Read the previous 20 complaints

problem #327

Jul 232018

Fusion

  • miles

A D V E R T I S E M E N T S

The car is subject to NHTSA recall number 18V046. It is my mother's car who no longer drives, and so I wasn't aware of the recall until I attempted to trade it in this month. I called the service department at olathe Ford in olathe ks and was told the car is safe to drive as long as no one sits in the passenger seat. I found this remark to be rather ludicrous and asked to speak with a manager. The "manager" rudely stated that nothing could be done because they didn't have replacement parts. I asked to speak with the dealership general manager and the person promptly hung up. Coincidentally, I had the car appraised at carnax in merriam ks in April 2018 and they made an offer without mentioning the airbag recall.

- Overland Park, KS, USA

problem #326

Jul 052018

Fusion

  • 100,400 miles
Takata recall, recall letter tell you that you should not drive the car it my cause death to passengers. They put your name on a list, I was told I was 20 on the list and it is taking 3 to 4 days per person to get a car that is 60 days.

- Lincoln Park, NJ, USA

problem #325

Jul 092018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (dch Ford of thousand oaks, 3810 thousand oaks blvd, westlake village, ca 91362, (805) 719-6867) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Thousand Oaks, CA, USA

problem #324

Jun 202018

Fusion

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Simi valley Ford (2440 first St, simi valley, ca 93065, (805) 583-0333) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Simivalley, CA, USA

problem #323

Feb 052018

Fusion 4-cyl

  • Automatic transmission
  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The dealer (arlington heights Ford, 801 w dundee rd, arlington heights, il 60004, (888) 481-8607) stated that the parts were unavailable. For months, the dealer also indicated that the manufacturer would send a second notice when the parts became available. The contact waited for months and felt that the manufacturer failed to provide the parts for the recall repair within a reasonable time frame. The manufacturer was contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Prospect Heights, IL, USA

problem #322

Jun 012016

Fusion

  • miles
Takata recall - Ford has failed to remedy this recall in a timely manner. The recall was issued 6/1/2016 and now it is 7/2018 and there is still no remedy. My twin teenagers share this car, so someone is always in the passenger seat.

- Plano, TX, USA

problem #321

Nov 132015

Fusion

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The Ford dealer (seelye Ford of kalamazoo, 3820 stadium dr, kalamazoo, mi 49008, (269) 375-3820) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kalamazoo, MI, USA

problem #320

Jun 012016

Fusion

  • 0 miles
Takata recall. Ford failed to notify me of the airbag recall that happened over 2 years ago. I only found out about it because I read a news article that mentioned it. This is the second time Ford has failed to notify me of a recall, even after company reps said my information was updated after I took my vehicle to be serviced after my car's engine failed (in line with the first recall). My vehicle is registered properly and I have bought it new. I don't understand why this dishonest company keeps operating and risking people's lives. I have passengers in my car every day and it's unconsionable that I have not been properly notified of the company's failures. I will sue the company for their failures.

- Highland Village, TX, USA

problem #319

Jun 012016

Fusion

  • miles
Takata recall recall went in to affect in 2016. As follows is a summary & status of the recall: Summary: The passenger frontal airbag inflator could explode if the vehicle is involved in a crash where the frontal airbags are designed to deploy. Safety risk: The passenger frontal airbag inflator could rupture if the vehicle is involved in a crash where the supplemental frontal airbags are designed to deploy. Remedy: Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their passenger frontal airbag inflator replaced. There will be no charge for this service. Recall status: Recall incomplete. Remedy not yet available

- Isleton, CA, USA

problem #318

Jul 022018

Fusion

  • miles
Takata inflators - I believe. Ford still doesn't have a way to fix the recall. It's been going on for a long time. Shouldn't they have a fix by now? no accident or issue as of yet, but this needs to be addressed and fixed asap!

- Kansas City, MO, USA

problem #317

Jun 182018

Fusion

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Gary yeomans Honda (330 N nova rd, daytona beach, fl 32114, (386) 492-9560) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Ormond Beach, FL, USA

problem #316

Jun 152010

Fusion

  • 70,000 miles
Takata recall on air bags is going on and on no end in sight. When will they finally fix it?

- Kingsland, GA, USA

problem #315

Jun 012016

Fusion 4-cyl

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (advantage Ford Lincoln, 1031 N central ave, duarte, ca 91010, (626) 261-4792) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Arcadia, CA, USA

problem #314

Jun 012016

Fusion 4-cyl

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Earnhardt Ford (7300 w orchid ln, chandler, AZ) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Phenoix, AZ, USA

problem #313

Jul 012016

Fusion

  • miles
Takata recall notice 16S26 / NHTSA recall 16V-384 received letter July 2016 regarding passenger airbag inflator replacement on vehicle. Passengers should not occupy seat. Remedy part was supposed to be available spring 2018. I'm still waiting!!! living in southern California I have been in several accidents which were not my fault. I have been in a accident where I have been a passenger and a the mustang was totaled by a Dodge Ram truck running the red light. It is disturbing to me that I'm driving a 2010 Ford Fusion with a recall and the part is still not available. It is an accident waiting to happen. Please help push for the part to be available as promised by the letter received December 2017. Thank you!

- Encino, CA, USA

problem #312

May 252018

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (currie motors Ford of frankfort, 9423 w Lincoln hwy, frankfort, il 60423, (866) 697-0924) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- New Lenox, IL, USA

problem #311

Jun 012016

Fusion

  • miles
Takata recall. The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called woody anderson Ford huntsville (2500 jordan ln nw, huntsville, al 35816, (877) 315-0514) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Huntsville, AL, USA

problem #310

Jun 112018

Fusion

  • miles
Takata recall I called my mooresville, N.C. Ford dealership to schedule a replacement of the defective passenger airbag and the replacement part is not yet available. It may not be available until the end of this year..2018. My recall letter indicates the Ford Motor Company will pay for a rental car at $30 a day and the owner has to carry and pay for the insurance on the rental vehicle. The rental company my Ford dealer contracts through cheapest rental is $35 per day which would leave me paying approximately $140 per month for the rental and approximately an extra $50 or more a month for insurance I am already paying for a affected vehicle plus monthly insurance that has a recall for a defective recall that is not my fault! I am a senior citizen and drive my car on a daily basis with my grandchildren and loved ones in my car and don't want to take the risk of death or injury to any of them.. with the age of my car and the summer heat and humidity I do not want to chance that! I do not feel I should have to pay anything extra for a rental for a recall putting my family in harm's way or even death that is not my fault! the Ford Motor Company should be made to pay the entire cost of the rental vehicle! if indeed your goal and policy is to make sure these car manufacturers do their part to insure my safety...then Ford Motor Company needs to be totally accountable and pay everything. None of the cost should be passed to the owner of the affected vehicle. I called Ford headquarters customer service with my concern about the danger which they urge the owner to get the airbag replaced and not drive it...but yet the part is not available as yet.....and maybe 6 months or more... & yet won't pay the total cost for my Ford dealer ship to rent me a car is totally ridiculous! they essentially said "sorry" that's all we are allowing $30 a day.

- Mooresville, NC, USA

problem #309

Jun 082018

Fusion

  • miles
Takata recall Ford sent us a letter telling us to go to our Ford dealer and the Ford was to authorize them to provide us a free rental car; all of which seems to mean the issue is very serious. However, all the dealer is doing is taking names, addresses, and information. They refuse to tell us when we might get repair parts or a rental vehicle. Capital Ford Lincoln and Mercury of wilmington (nc)'s service writer told me that they couldn't "just send us down to enterprise to get a car." When I asked why not, he shrugged. Ford has been selling new cars and I presume they have air bags in them. All of which makes me feel Ford didn't think our lives are worth diverting parts from new cars to fix the ones they dropped the ball on in the first place. Will you please do whatever you can to get us help? it would surely be appreciated.

- Winnabow, NC, USA

problem #308

Jun 012016

Fusion

  • miles
Takata recall - it has been 2 years since this issue was identified and I have yet to have a definitive date as to when the issue will be resolved. It is putting me in a bind since I have to Transport my children and wife in the car and have to use the passenger seat on occasion. It is hard for me to believe that it would take over 2 years to resolve.

- Leander, TX, USA

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