The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. Carmax (located at 8800 freestate dr, laurel, md 20723, (301) 604-8560) was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- New Carrollton, MD, USA

The contact owns a 2010 Ford Fusion. The contact stated while driving at various speeds, the brakes traveled to the floorboard and vehicle loss braking functionality. The contact stated that the failure was intermittent. The contact stated that no warning light was illuminated. The vehicle was not taken to be diagnosed. The vehicle was not repaired. The contact referenced NHTSA campaign number as a possible solution to the failure however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 180,000.

- Batavia, IA, USA

The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the brakes failed intermittently to operate as designed, without warning. The vehicle was taken to autonation Ford jacksonville (10720 philips highway, jacksonville, fl 32256, (904) 242-6499) to be diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure however, informed the contact that the remedy part was not yet available. The failure mileage was approximately 152,737. VIN tool confirms parts not available.

- Jacksonville, FL, USA

The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Bill dube Ford (40 dover point rd, dover, nh 03820) and the manufacturer were made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Durham, NH, USA

The contact owns a 2010 Ford Fusion. The contact received notification of NHTSA campaign number 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The local dealer serramonte Ford located at 999 serramonte blvd, colma, ca 94014, and the manufacturer were notified that the vehicle experienced the failure listed in the recall. The contact was informed that parts were not yet available. No service was performed. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. VIN tool confirms parts not available. The failure mileage was 90,000.

- San Francisco, CA, USA

The contact owns a 2010 Ford Fusion. The contact stated while driving 30 mph, and attempting to stop at a red light, the vehicle failed stop with the brake pedal being depressed. The contact stated that the vehicle slid through the red light. The contact kept depressing the brake pedal until the vehicle finally came to a stop. The vehicle then shutoff without warning. The contact had the vehicle was towed back to her residence. The vehicle was then towed to courtesy Ford (1636 dogwood dr SE, conyers, ga 30013, (770) 922-2700) to be diagnosed. The contact was informed that the hydraulic control unit and ABS module needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Decateur, GA, USA

The contact owns a 2010 Ford Fusion. The contact stated that recently while attempting to stop at a stop sign, the brakes failed to operate as designed. The contact stated that the brake pedal was depressed and went to the floorboard before stopping the vehicle. The brake system check warning light, the ABS warning light and an unknown warning light were illuminated. The vehicle was taken to the five star Ford of dallas located at 8900 president george bush turnpike, dallas, tx 75252, where it was stated that a brake specialist would check the vehicle. The technician also stated that either the ABS or the hydraulic control unit modules may need to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,000.

- Plano, TX, USA

The contact owns a 2010 Ford Fusion. The contact stated that the brake pedal was depressed and went to the floorboard causing the distance to be extended. No warning lights were illuminated. The vehicle was taken to sunbelt Ford of albany (2926 N. slappey blvd, albany, ga 31701), and was diagnosed that the hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 19V904000 (service brakes, hydraulic). The failure mileage was approximately 121,773.

- Albony, GA, USA

The contact owns a 2010 Ford Fusion. While driving 40 mph, the brakes failed and the brake pedal traveled to the floorboard when depressed. Caruso Ford Lincoln in long beach, California was made aware of the failure and stated that there was a possible leak in the master cylinder or the brake booster was faulty. The dealer performed a diagnostic test and stated that the hydraulic ABS needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,000.

- Buena Park, CA, USA

The contact owns a 2010 Ford Fusion. While driving various speeds on a snowy, wet, or slippery roadway, the brake pedal was depressed and failed to respond. The contact stated that the failure occurred on multiple occasions and it would take several days until the brakes worked correctly. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,490. Updated 02/21/17

- Coppersburg, PA, USA

I was driving down the road at 30mph when suddenly it felt like I lost the brakes for a moment. I was in the middle of turning and I felt the steering wheel lock up and I could barely stop the car. I have since figured out that the ABS is not working and because of this the power steering is not working. This could have been a very dangerous situation at a higher rate of speed. I am thankful I was not going any faster when this happened.

- Denison, TX, USA

I was turning out of my street at approx. 5 mph in my 2010 Ford Fusion and heard a chime looked on dash and it read "advance trac needs service" also the lights for ABS, traction control and emergency brake were illuminated. The steering wheel got very stiff and I could not turn making me hit a concrete barrier. Car had no warning before steering went out. Please fix this problem I see it is very common for 2010-2012 Ford Fusion. Car is at dealership now and he thinks it may be the steering rack, which is extremely expensive to fix especially with 0 warranty which expired last December.

- Louisville, KY, USA

I own a 2010 Ford Fusion and I have been having problems with the brake pedal going down to the floor. The brakes are soft, and the brake pedal is not operating correctly. I took it to a shop to have the brakes check to see if I needed new brake pads or what the issue was. I was referred to the dealer for possible factory warranty brake condition, stating it has tsb on brake booster switch, brake pedal level switch problem. I have taken my car to the dealer 3 times and they state there is nothing wrong with the brakes, but when driving the vehicle the brakes are not operating correctly. The brake pedal is going down to the floor when braking is not a normal operation, driving this car is dangerous. The brakes feel like a sponge and I fear one day this car is not going to stop, and I have explained this to the mechanic at the dealership as well as the manager in the service department. Well my fear almost came to light when I had to floor the brakes to stop the car while driving on the highway. I have been told by the dealership there is nothing they can do because their is no recall on the brakes and there is no service complaint from Ford. The only action taken by the dealership was to bleed the brakes, which did nothing to solve the problem. At this point I feel I have no recourse but to park the car until I can get another vehicle, because I am afraid to drive it.

- Missouri, MO, USA

2010 Ford Fusion sel. Customer writes in regards to continued transmission problems. The consumer stated the transmission would slip harshly and hesitate on acceleration. The recall repair did not correct the transmission problems. It was determined that the valve body and solenoid body were defective. Also, one of the tires was leaking air, there was an issue with the traction and brakes. There were noises coming from the front of the vehicle. The steering wheel would not lock into place, the cd player did not work at times, the driver side visor did not stay in place, the gas over flow tube was inoperative, the vehicle would pull hard when the brake was applied. The rear driver's side door had to be slammed extremely hard, in order to close it. The driver's side seat belt was backwards. The passenger side windshield wiper dragged on the windshield and the vehicle would sometimes surge on its own. Each time the consumer went to the dealer about certain problems, she was told no problems were found.

- Sterling Heights, MI, USA

2010 Ford Fusion hybrid. Consumer writes in regards to vehicle brake system the consumer stated in Feb 2010, Ford issued a customer satisfaction program recall to reprogram the brake system. Unfortunately, the general recall did not correct the malfunction with his particular vehicle. Since that time, he has continued to experience the problem that prompted the recall. The malfunction occurred randomly and with no warning. There were times, where the vehicle had been driven for months, with no problem. But, then without warning, the malfunction would occur again. According to Ford, the brake system software may unnecessarily cause the regenerative brake system to transition to conventional brakes, if that occurs the red brake warning lamp will illuminate, the message check brake system will appear and a warning chime will sound. The consumer stated when the issue did occur, at times he was able to stop the vehicle, turn it off and re-start it; other times he would have to let the vehicle sit for an hour or more.

- Irvine, CA, USA

Extreme over heating of left (drivers side) rear brakes leading to premature and uneven pad failure. Pads appear to have become so hot that there is ash present on them.

- Royal Oak, MI, USA

My 2010 Ford Fusion at 33,000 miles required new rear brakes and rotors, because the brakes were grinding and appeared unsafe. This was not covered by warranty because the calipers were not found to be defective. This appears to be a design flaw that will likely reoccur if not addressed by Ford, and could put at risk the safety of myself and my family.

- Kalamazoo, MI, USA

The contact owns a 2010 Ford Fusion. The contact stated that when the vehicle was first started, there was a popping noise that was exhibited by the brake system. The contact stated that the noise would cease once the engine was warm. The dealer inspected the vehicle and discovered that the noise was caused by brake dust and advised that the noise should cease once the vehicle was running. The brake system was tested and there were no failures detected. The contact stated that the noise continued and progressively became worse. The vehicle was not repaired. The failure mileage was unknown, but the current mileage was 15,416. Updated 03/27/12 the consumer stated the popping oise is still present and is O nly heard when the brake is appled and the noise would become louder. Updated 04/09/12

- Waldorf, MD, USA

Vehicle has problem shifting gears, slows down, then it starts to go. I have taken it into Ford 3 separate times, a recall was done on the vehicle for a computer chip, again had the vehicle into service in 09/2011 for the same issue. The vehicle has 34,000 miles on it and attempt to replace the rear brakes...driver rear side had no pad left, checked the three other brakes plenty of pad. Surburban Ford service desk told me because my car was green metallic, not covered in latest recall. I looked at the recall notices and it is absolutely the same problem I've been complaining about from the first month I purchased this vehicle!

- Clinton Township, MI, USA

Rear brake pads and rotors rust together when there is moisture in air and parking brake is used. Rear brake rotors rotted badly on inside edge. Right rotor completly failed brake pad draging. 16 inch alloy wheels.

- Princeton , MA, USA