The contact owns a 2010 Ford Fusion. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but the braking distance was extended. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be inspected. The contact was informed that the vehicle was unsafe and should not be driven. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 19V904000 (service brakes, hydraulic). The manufacturer was notified of the failure. The failure mileage was 119,000.

- Chatham, NJ, USA

The contact owns a 2010 Ford Fusion. The contact stated that while driving at various speeds, the vehicle brake pedal was spongey when depressed. The contact stated that the braking distance was extended. The vehicle was taken to anderson Ford (2207 North belt hwy, St. Joseph mo), to be diagnosed. The contact was informed that the ABS module and hydraulic control unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA campaign number: 19V904000 (service brakes). The failure mileage was 257,000.

- St. Joshph, MO, USA

Request to add VIN # to NHTSA campaign id#: 19V904000. Brake pedal always went down more than normal. In June 2018, had rear brake pads, caliper and rotors replaced. October 2018, had front rotors replaced, March 2020 had rear brake, calipers and rotors replaced again. Mechanic bled the brakes and could not establish hydraulic pressure, but tested and there were no leaks. Mechanic said this vehicle should be on the recall list because there is no reason for the brakes to be replaced this often, the fluid is not getting where it needs to be. Vehicle is currently at the Ford service and they want me to pay for them to bleed the brakes when I just had a mechanic do it. My mechanic called them to explain, but since the VIN # is not on the recall, they are not handling this issue professionally. It is the valves within the hbs hydraulic control unit that is prohibiting the valves from closing properly which is why my mechanic could not pressurize the brake fluid in the system. The pedal goes all the way to the ground; the car was towed to the dealership. Therefore, I respectfully request this VIN# be added to this recall so repairs can be made. They will need to bleed the brakes anyway after replacing the valves in the hcu. This car is not driven every day, and sat in the garage most of the time from 2018 to March 2020. I do have receipts with descriptions of work done. This is a school car and I don't want to risk my child being in an accident because of this. Thank you for your consideration and I would appreciate a timely response.

- Bellevue, NE, USA

Intermittently shows brake/advanced traction failure. Brake pedal must be pushed very hard when it is needed. The vehicle has been to the dealer several times but the problem persists. Sometimes the failures are several months apart and usually go away after one or two restarts. Today the problem happened again but I am unable to clear it by restarting the car. The car will now have to go to the dealer once more. I am not blaming the dealer as they have done what they can. Ford has been aware of this problem for a long time. This very dangerous condition should have been re paired by now. Today's problem happened when driving about 20 mph on a city St. In the past it mostly happened when starting the vehicle after it had been parked.

- Westminster, MD, USA

The contact owns a 2010 Ford Fusion. The contact stated that while driving at 60 mph, the brake pedal was depressed but the pedal failed without warning. The contact used the parking brake and pull the vehicle off to the side of the road. The vehicle was towed to an independent mechanic. The mechanic diagnosed the vehicle with a defective hydraulic control unit. The vehicle was then towed to sunbelt Ford of albany located at (2926 N slappey blvd, albany, ga 31701) where the vehicle was diagnosed failure was confirmed. The contact was then given an estimate for the repair. The contact linked the failure to NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 121,000.

- Albany, GA, USA

While driving on I85 in atlanta at highway speeds the vehicles ahead of me will brake suddenly causing me to jam my brakes all the way to the floor. Instead of stopping or slowing the vehicle, it continues to go forward and I almost rear end the car ahead of me. I replaced the master cylinder and all four rotors, brakes and calipers. All to no effect. At slow speeds it will pull to one side during braking or feel as if it is grabbing one side then the other instead of a single smooth pressure. At higher speeds you have to double pump to get the brakes to engage with any firmness. There is a ABS control unit recall on this vehicle 19V904000 but is for plant specific vehicles. This recall needs to be expanded to all 2010 Ford Fusion.im going to pay to have this fixed and hope the recall is expanded. As it is, it sits in my yard because we are too afraid to drive it.

- Oakwood, GA, USA

The contact owns a 2010 Ford Fusion. The contact stated that while driving approximately 5 mph, the brake pedal was depressed and went to the floorboard. No warning indicators illuminated. The contact also stated that the failure occurred every day for six months. The vehicle was taken to an unknown dealer. The VIN was checked against recalls however, a diagnostic test was not performed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.

- Charlestown, IN, USA

I was driving on the freeway when the brake light came on my dash then began to blink. I started to pull to the side of the freeway when I noticed my brakes were not working, I coasted to a stop and called triple a. the car was towed to a repair shop where I was told there was nothing wrong with the brakes. I drove the car out of the repair shop and when I came to the first stop sign again it felt like I had no brakes. I was only going about 15 mph so I was able to stop the car by pushing extremely hard down on the brake pedal and using the aid of my emergency brake. I returned the car to the repair shop and after 2 days they informed me that the car had a problem that only the dealership can fix. The car needed the brake system software updated because of a glitch resulting in the brake hydraulic control unit to get stuck open or react slowly.

- Sylmar, CA, USA

The contact owns a 2010 Ford Fusion. The contact called on behalf of her daughter the drive, whom was attempting to park the vehicle and while the brake pedal was depressed the vehicle suddenly surged forward. The vehicle ended up crashing into the side of a restaurant building. The contact stated her daughter had head, neck, and back injuries but did not immediately go to the hospital until the next day. A police report was filed and the vehicle was towed to a private lot to be investigated for problems with the brakes. The insurance company had not been contacted yet. The vehicle was bought at an auto auction so the dealer and manufacturer had not been contacted. The failure mileage was 144,811.

- Southfield, MI, USA

Had the rear brakes replaced at tires plus due to brake fluid leaking. They flushed the brake system and now we are getting an ABS hcu (hydraulic control unit) code and the valves are not closing properly. When I googled this issue, it appears Ford recalled approximately 600,000 vehicles which included the 2010 Ford Fusion, however my vehicle was not included in the recall. This issue is causing the brake pedal to not engage. My son brought the car into a tires plus in duluth, mn due to the issue when he's driving.

- Woodbury, MN, USA

Perceived loss of brakes as noted in tsb-09-22-11. Dealer says no recall exists for this car but the problem occurring. Brake system warning lights came on and brake pedal went noticably closer to the floor when depressed

- Pelham, AL, USA

My vehicle experianced an ABS event a couple of months while driving on a lightly snow covered road. Since the event the brake pedal requires extra effort to stop the vehicle, ultimately ending with the brake pedal being depressed to the floor board. My vehicle is exhibiting identical symptoms outlined in Ford's recall 19S54, however after speaking with customer service I was informed that my vehicle production date of May 2010 is not included in their recall. Being that this issue affects other 2006-2010 Ford Fusion vehicles I feel that my vehicle should be covered under the above mentioned recall. (19S54) my local mechanic inspected the brake system today and came to the same conclusion, that the issue is likely being caused by a defect within the ABS valve unit.

- Blairstown, NJ, USA

My 2010 Ford Fusion's brakes suddenly went soft while I was driving in August 2019. Additional brake pedal travel was required to stop the car, so I had to leave large spaces between my car and other cars in order to have enough stopping distance. I brought the car to my local mechanic, who had to flush the brake system and install a new hcu. The repairs cost over $1400. In December 2019, a recall went out for 2010 Ford Fusion for this exact same issue. I contacted Ford to find out if I could get reimbursed for the repairs. Ford informed me that my particular 2010 Ford Fusion is not covered in this recall, because it is only covering Ford Fusion built between February 2009 and July 16, 2009. They said that my Ford was built on July 22, 2009 (6 days after the recall cut-off date), and is therefore not eligible for the recall, even though it had the exact same issue as described in the recall and the mechanic had to make the exact same repair that is prescribed in the recall. NHTSA, I have looked through other customer complains and have found multiple people who have had this same issue, and who have been told by Ford that their car is not covered for the recall because it falls outside that very specific date range. I urge you to expand the date range for this recall. This is an issue that happens suddenly, while the vehicle is in motion, and impairs vehicle stopping distance significantly. It has happened already to many people, not only those who had Ford Fusion built between the specific recall date range, and it will continue to happen unless people are notified of the recall and encouraged to bring their cars in to repair this issue. Malfunctioning brakes can cause serious accidents. Please note the urgency of this issue and work with Ford to expand the recall dates.

- Seattle, WA, USA

From 6/2019 until 1/2020, intermittent and significant brake pedal travel would occur after an ABS event, such as loss of traction due to rough road (e.g. gravel, pot-hole). This would happen while braking at highway speeds or coming to a stop in the city. Braking was severely reduced after event with gradual improvement after pumping the brake pedal. During a snowstorm in 1/2020, frequent ABS events occurred due to loss of traction, and the issue transitioned from being intermittent to constant. Excessive brake pedal travel was constant at all speeds (in park, city, highway) and the issue was diagnosed by dealer as a failure of the ABS hydraulic control unit (hcu). Dealer recommended replacement of hcu and flush of brake fluid with replacement of dot4 fluid at vehicle owner's expense. This issue, with the same repair plan, was found by the vehicle owner to be addressed under a recall for 2006-2010 model year Ford Fusion (19S54); however, the vehicle owner's 2010 Ford Fusion was not included in this recall. From the owner's experience, it is clear that the issue addressed in the recent recall must be expanded to include more vehicles, such as the owner's vehicle

- Media, PA, USA

Withing driving less than 5 minutes, the brakes became non-responsive. After several attempts and pressing on the break pedal harder, we were able to get the vehicle to finally come to a stop. We were driving less than 40 mph. We had to depress the brake pedal to the floorboard to get the car to slow down. It was terrifying. Heard there was a recall, but when contacting Ford they just gave me a case number & hasn't reached out to me since even though my issue was recent & the recall was recent. After this horrendous customer service and lack of response, this will be my last Ford. The repairs cost us over almost 2K.

- Coppell, TX, USA

The contact owns a 2010 Ford Fusion hybrid. The contact stated while driving at 30 mph, the ABS warning light and brake failure warning light illuminated while attempting to depress the brake pedal. The vehicle was taken to (galpin Ford located at 15505 roscoe blvd, North hills, ca 91343) but was not diagnosed due to the cost. The vehicle was not repaired. The vehicle was not subjected to NHTSA campaign number: 19V904000 (service brakes, hydraulic). The manufacturer was informed of the failure. The approximate failure mileage was 30,000. Consumer states that failure has occurred on several occasions. On each occassion the ABS warning light and brake failure warning light illuminated. Consumer says that after turning the vehicle off the warning lights go off and then brakes work again.

- Granada Hills, CA, USA

The vehicle has a soft brake pedal for approximately the last 18 months and further brake travel is required to get the same or similar braking performance, often to the floor. Occasionally, this becomes concerning when coming to a stop light or stop sign as the vehicle does not seem to always slow or stop consistently. Additionally, a problem occurs when the vehicle has been sitting for a few hours, such as overnight or after work. When first applying the brakes, there is almost no braking that happens. This is at slow speeds, 1-5 mph. Example, approximately weekly, when backing out of a parking space the vehicle will continue to roll a few feet (3-5 feet) even when the brake pedal is depressed all the way to the floor. This is at very slow speeds, definitely under 5 mph. At those speeds the vehicle should stop immediately. This has resulted in nearly backing into vehicles. The vehicle was taken a Ford dealer to diagnose the issue. The dealer stated a hydraulic control unit in the braking system was stuck and would need to be replaced. This diagnosis is very similar, if not the same as nhsta campaign 19V904000 and Ford recall 19S54. However, my vehicle is not considered part of that recall due to date of manufacture. Since the problems seem to be the same, please urge Ford to expand the recall to include all affected vehicles for this safety issue.

- Minneapolis, MN, USA

Was driving out of a parking lot and tried to brake. Suddenly my brake light, ABS light, and service advancetrac lights come on the dash. The pedal goes all the way to the floor and my car is not stopping. To avoid getting T boned I have to pull the emergency brake. Brought the car to get fixed and my ABS/ hcu unit failed. The cost to repair was crazy high. Looked it up and Ford is currently doing a recall for 2006-2010 Ford Fusion for the exact same reason my brakes failed. They are not including hybrids in this recall for some reason. I would highly encourage Ford to include hybrids in the recall as clearly it doesn't matter if it is a hybrid or not. Ford Fusion from 2006-2010 are having this issue and it could have happened to me on the highway. Would have been fatal at that point because with no brakes going 65 mph, not good!

- Mankato, MN, USA

The contact owns a 2010 Ford Fusion. While driving at various speeds the brake pedal was applied however was slow to respond and failed to stop. The brake warning light was illuminated. The vehicle was towed to palmetto Ford Lincoln 1625 savannah hwy, charleston, SC 29407 (843) 571-3673, where it was diagnosed that the hydraulic control unit needed to be replaced. The vehicle was repaired however the failure recurred. The vehicle was towed to. Jones Ford 5757 rivers ave, North charleston, SC 29406 843) 744-3311 where it was diagnosed that the master cylinder, rear brakes, fluid flush and power booster needed to be replaced. The vehicle was repaired however failure recurred. The vehicle was taken to bonnell motors Inc 353 cambridge St, winchester, MA 01890 (781) 729-9700 where it was diagnosed that the electronic control unit needed to be replaced. The vehicle was not repaired. The contact stated that the failure was similar to NHTSA campaign number: 19V904000 service brakes, hydraulic. The manufacturer was contacted but no further assistance was provided. The failure mileage was 84,000. The VIN was invalid.

- Charleston, SC, USA

My car is doing exactly what the current recall is for, but the dealership said my car isn't under recall. I am having to press my brakes much harder in order for the braking to engage. I was driving to and from work and had to press my brakes all the way down before it would start to eventually slow down.

- Stillwater, OK, USA