Vehicle was called in for the above recall on May 20, 2021. Upon arrival at dealership, we were informed that the part was not available. Part availability keeps getting pushed back month-to-month until now the projection is the end of August. The dealership kept our car for two months saying that it was unsafe to drive. Just this week they returned the car to us unrepaired saying that it is now safe to drive. That is inconsistent and illogical.

- Ann Arbor, MI, USA

Ford issued a recall in 2020. They repeatedly refused to repair the defect, saying their corporate office had not authorized payment. More than a year later, they finally scheduled me for an appointment to fix the recall defect (brakes). In the meantime, a second recall (airbag) had been issued. At the recall repair appointment, they fixed the airbag recall issue. However, while working on the brake recall issue, they broke the calipers. They jerry-rigged it to function safely. They did not repair the damage they caused. They did not even fix the recall issue, despite having the parts on hand to do so. Now they say they don't have the parts to fix the damage they caused, and haven't fixed the original recall.

- Hilliard, OH, USA

On multiple occasions, while either having to slam on brakes to make a sudden stop OR when hitting a decent size bump in the road, the ABS go out. After about the third time it happened, I figured out how to properly pump my breaks to make a stop, but I live in a high traffic urban area. Constant stop and go which makes this very difficult. It is horrible that the recall was made 18 months ago, but a remedy has not been formed. I am contacted about 10 times a week about my airbag recall, but nothing about this. Every time it happens I am terrified, especially during rush hour with my child in the car. I will also note, that every time I try to take it to a shop to be looked at, it is working again, and no issue is ever found - but research shows different.

- St. Louis, MO, USA

In December 2019, a recall was issued for the HCU of the ABS system that my 2009 Ford Fusion is included in. (Manufacturer Recall Number19S54 NHTSA Recall Number19V904). My local Ford dealer stated that parts weren't yet available when we called, and once the pandemic started, I figured it would take even longer for them to be available. At that time, I hadn't had any issues with the HCU or ABS. However, since the recall, I've had two incidents that have taken place, both of which were EXACTLY as described in this recall: -In January 2021, I was driving home from work, and as I was coming up to a yield sign and began pressing on the brake, I had to press my foot all the way to the floor for the car to even begin stopping. This happened out of nowhere, and from then on I experienced a low brake pedal-I couldn't stop without the brake pedal being extended all the way to the floor. I took it to my local Ford dealer and explained that it's exactly as the recall states. They repeatedly assured me that it wasn't the recall, but the master cylinder, and charged me over $500 to replace. I was surprised, as what I experienced was exactly in line with the recall. -The car drove ok for awhile after this repair, but in May 2021 (just a few weeks ago), I experienced the exact same situation again, and am currently awaiting another appointment, as I once again have low brake pedal and can't stop without extending it all the way to the floor. I can't drive my vehicle in this condition-it is completely unsafe for both myself and other motorists, as my ability to brake is again compromised. I hope that the Ford dealer was honest the first time around, as my issue is EXACTLY what was described with the HCU of the ABS system per the recall notice, and not the master cylinder. (Which would be impossible now, anyway, as they replaced it previously.) If the issue is now diagnosed as the HCU recall, how do I go about getting refunded for the unnecessary master cylinder repair?

- Utica, NY, USA

The contact owns a 2009 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would hesitate to stop upon the depression of the brake pedal without warning. The contact had taken the vehicle to an independent mechanic where the brakes were bled; however, the failure persisted. The contact stated that while driving at 25 MPH, she attempted to stop the vehicle but the brakes failed to operate. The contact rear-ended another vehicle and the airbags failed to deploy. There were no injuries as a result of the crash and no medical attention was needed. A police report was filed. The contact was able to drive the vehicle away from the scene; however, there was severe front-end damage to the vehicle. Two years later, the contact received two notifications for NHTSA Campaign Number:19V904000 (SERVICE BRAKES, HYDRAULIC) and NHTSA Campaign Number: 21V158000(AIRBAGS); however, the parts for the repairs were unavailable. Several dealers were notified about the recalls; however, the contact was informed by each one that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repairs. The failure mileage was approximately 115,000. Vin tool confirms parts not available.

- Dayton, OH, USA

Beginning in 2017, my 2009 Ford Fusion began experiencing decreased braking following engagement of the anti-lock braking system. On 20dec2019, Ford issued recall 19S54/NHTSA recall 19V904. On 04 May 2021, I delivered the vehicle to suntrup Ford westport and reviewed the work to be performed with service advisor jl including repairs for recall 19-S54 and other services. I received a call Mr. Jl who advised the repairs for recall could not be completed without additional diagnostic work relating to not being able to bleed the front brakes. When asked if there would be charge for the diagnostic work, I was advised that it would be an $80 charge for 30 minutes of technician time but was also told its likely the brake lines collapsed and there might be caliper issue. I verbally authorized the additional diagnostic work on 05may2021. I received a text message from Mr. J.L. stating to complete recall 19-S54 I would have to pay $820 +tax to replace the brake hoses and that there may still be a caliper issue that may need addressed as well prior to performing the recall work. I called Mr. Jl back to decline the work and to prepare the car for pick up so I could get a 2nd opinion. On 06 May 2021, I delivered the vehicle to an independent repair shop requesting a 2nd opinion specifically requesting inspection the brake hoses and calipers and test if the brakes would bleed brake fluid. The technician advised there were no issues with bleeding any of the 4 brakes and no signs of calipers sticking. I contacted a different St. Louis area dealership and was advised to contact them again in approximately 1 month as the parts are unavailable. As of 08 May 2021, I am still experiencing the same issues with the anti-lock brake system as first experienced in 2017 and no repairs have been completed to address the issue.

- University City, MO, USA

Ford safety recall notice 19S54 / NHTSA recall 19V-904. Ford first notified me about this recall over a year ago, in January 2020. They claimed parts would be available "late first quarter 2020." Since then I have repeatedly contacted them and they have alternated between telling me they didn't know when parts would be available and giving me bogus dates which were then missed; note that most of these contacts were me contacting them, not the reverse, even after deadlines promised in writing had passed without any contact from them. They sent another letter for the same recall in October 2020, this time claiming that parts would be available "1st quarter 2021." That deadline, too, has passed, with no further contact from Ford. The recall notice claims that the vehicle is still safe to drive, but it also says that the recall is for a problem with the brake pedal which could increase the risk of a crash. This does not sound safe! while I am sympathetic to supplier delays caused by the pandemic, the facts that (a) they have repeatedly, even far after the start of the pandemic, given bogus dates for when parts would be available for this recall, (B) not been proactive about communicating delays even after promised deadlines had passed, and (C) not offered substitute transportation, are simply not ok. Please do something about this!

- Brighton, MA, USA

Recall for ABS was issued back on Dec 18, 2019. Last update is there was supposed to be a fix expected by end of first quarter of 2020. It's now the end of first quarter of 2021 (15 months later) and there is still no indication of a repair date. In addition there is now a safety recall regarding the driver airbag as well. I understand it takes time to implement a fix, but it seem as if the manufacturer is not putting enough priority on getting these repairs done in a timely matter. At this rate, with two active safety recalls, either fixes need to be expedited; or an acceptable buy-back plan that ensures owners are compensated for the full vehicle value plus time and risk.

- Mount Pleasant, SC, USA

My brakes have had the issue regarding this recall for quite some time now: Dec 18,2019 manufacturer recall number19S54 NHTSA recall number19V904 recall statusrecall incomplete, remedy not yet available summary on your vehicle, a valve in the hydraulic control unit of the anti-lock braking system may be stuck open. This still hasn't been fixed and it's been over a year. This is unacceptable. This recall is a major safety concern and needs fixed asap to ensure the safety of me and my toddler. The brakes are having to have extended travel, and do not act properly. Please help.

- Greeneville, TN, USA

We have two safety recalls on our 2009 Ford Fusion dating back to December 2019! any idea of when these will be addressed as Ford says working on a solution!!

- Bristoe, VA, USA

I have been waiting over a year to get this recall fixed. Ford is not trying to get anything done with this and it is for breaks. Someone is going to get killed

- Columbus, OH, USA

Recall for repair of hydraulic control unit valve was in Dec. 2019. Brake function is affected. Mfg recall #19S54; NHTSA recall #19V904 remedy was anticipated in first quarter of 2020. As of 3/10/2021 "recall incomplete; remedy not yet available." I have had multiple experiences over the past couple years when brakes were applied and they did not respond normally.

- Lewisville, TX, USA

The contact owns a 2009 Ford Fusion. The contact stated that while driving at various speeds, the brake pedal was depressed and went to the floorboard without warning. The contact then received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part for the recall repair was unavailable. The contact called several unknown dealers and was informed by each that the part was not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Pleasureville, KY, USA

Brake travel intermediately drops to the floor as described in Ford brake recall that was announced in 2019. Vehicle has been checked by the dealership with no problem found. Ford stated they would have a fix first quarter of 2020, it is now March 2021 and they have no fix yet. The car is not safe to be driven and has been parked. I need a resolution to this.

- Webster, NY, USA

Brake system's hydraulic control unit was recalled. Brake pedal goes to floor or takes exceptionally long time to stop. Barely avoided several accidents. This was recalled almost 2 years ago and nothing has been done by Ford! the car mainly sits in front of my house. I am afraid to use it. How can they not fix a brake recall (major safety concern) and get away with it? most recent incident was Oct 2020 but happened several times prior.

- Morton, PA, USA

My daughter rear ended another vehicle and pushed that vehicle into another vehicle because her brake pedal went all the way to the floor and failed to stop her vehicle. She repeatedly mashed the brake pedal with no response. The air bags should have deployed and did not. She was driving at about 45-50 mph on the highway and traffic stopped in front of her. She was driving carefully because it was in the city and had been raining. She was not following too closely or going too fast for conditions. Her brakes failed. Even though Ford says this vehicle is still safe to drive until the parts come in for the recall, it is not. This is a dangerous vehicle to drive until Ford can do the issued recall for the hydraulic brake valve. They still don't have the parts as of the day I'm typing this complaint. Recall number 19V-904. I have made state farm aware and they are performing investigations. I have hired an attorney because my daughter is not at fault. I have reported the incident to Ford and they were not helpful. She was cited in the accident and there are claims for injuries and damages. - (recall related incident)

- Griffin, GA, USA

The contact owns a 2009 Ford Fusion. The contact stated that while driving various speeds, depressing the brake pedal, it went to the floorboard causing distance to be extended. As a result, the contact rear ended another vehicle. The contact did not sustain injuries neither the other driver. No police report was filed. The vehicle was towed to the contacts residence. The contact stated that there was no warning lights illuminated. The contact called premier Ford of bay ridge, 612 86th St, brooklyn, NY 11228, and informed them of the failure. The dealer informed the contact that Ford had not yet provided a solution for the fix. The VIN was included in NHTSA campaign number:19V904000 (service brakes, hydraulic). The manufacturer was not made aware of the failure. The failure mileage was 120,000. (related recall incident)

- Staten Island, NY, USA

I have a concern about recall (#19S54) on a 2009 Ford Fusion ([xxx]) that was purchased from randy marion sav-A-lot in hickory, nc on 12/12/20. On 01/01/21, twenty days after it was purchased, my son was driving home on the interstate and when attempting to slow, the brake pedal went all the way to the floor and would not function properly. The vehicle would not slow down. This was an extremely dangerous situation for not only my son, but other drivers as well. Fortunately, he was able to stop as he pumped the brakes and used the emergency brake. Because it was unsafe to drive, we had the vehicle towed to the nearest Ford dealership which is cloninger Ford in hickory, nc. We were told that even though there is an active recall, any repairs would have to be paid for by us because a 'remedy was not yet made available by Ford', however, they were able to remedy the situation, put new parts on it & repair the brakes. Ford has not "released a bulletin". so I had to pay out of pocket for a recall. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mooresville, NC, USA

The contact owns a 2009 Ford Fusion. The contact stated while at a standstill, the brake pedal went all the way to the floor and failed to release on its own. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer fairview Ford san bernardino (292 N G St, san bernardino, ca 92410 (909) 884-9261) where it was not diagnosed. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact to take the vehicle to an authorized dealer for the repair. The failure mileage was approximately 103,000.

- Fontana, CA, USA

Braking issue when ABS engages brake pedal becomes soft and goes all the way to floor difficulty in stopping.

- Lakewood, NY, USA