The Recall #19V-904 was performed on May 03,2021 by Walt Sweeney Ford. Mileage 61610. On 11/03 Brake Pedal went to floor and never came back. Called Ford dealer Walt Sweeney and schedule a inspection for 11/11/2021. Mileage 64630. Upon inspection it was found the same issue HCU ABS Failure. Ford will not pay for fix stating recall expired. The recall #19v-904 has not fixed brake pedal issue.

- Cincinnati, OH, USA

I'm sending this in response to the above noted letter which indicates that we failed to take our 2009 Ford Fusion to our Ford dealer to have the brake system checked pursuant to the Safety Recall Notice 19S54/ NHTSA 19V-904 which we received in January 2020. Your statement that we have failed to take the vehicle to our local dealership is incorrect; We took the vehicle to Sunset Ford, 11700 Gravois Road 63127 on 07/15/21. A short time after we dropped it off a dealer service representative called and advised us that the ABS light was on and refused to perform the work outlined in the January 2020 notice unless we agreed to pay for the diagnostic and all work associated with the ABS. I noted that the light had been on for over 7 years, the abs system had always functioned properly, had passed the Missouri safety inspection every year including that of May 2021 was diagnosed when it first occurred by Sinclair Ford to be a problem in the light circuit not the abs system referred her to the January 20 notice which specifically stated "a valve in the hydraulic control unit of the anti-lock braking system may be stuck open" and " repairs to be completed free of charge (parts and labor)" She stated she had all of the service information and recall notices in her file and none of them referred to the ABS systems in any manner...."either pay for the work or come back and pick up the car"....We picked up the car. A few days later I contacted the service department again and inquired about the recall and reviewed the situation with a different service representative. This person told me the abs system was not part of the recall but if the abs light was on the repairs were required by the NTSB. He said the cost could range between $300 up to $1500. I then posted the following in our neighborhood Paper: My wife took her 09 Ford Fusion to Sunset Ford this morning to get 2 NTSB recall issues repaired that we have been waiting for over a year for them to get the parts needed

- House Springs, MO, USA

The contact owns a 2009 Ford Fusion. The contact stated that while attempting to stop the vehicle, the brake pedal extended to the floor and the stopping distance was extended. The cause of the failure was not yet determined. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the failure occurred. The local dealer and manufacturer were notified of the failure. The failure mileage was 94,200.

- Milton, WA, USA

2009 Ford Fusion. Consumer writes in regards to NHTSA safety recall 19V-904. The consumer stated the dealer would not answer or return calls so the recall repair could be scheduled.

- Washington, DC, USA

Got a ticket on June23rd the breaks were low and I couldn't come to complete stop checked the break fluid level and it was full. June 28th Breaks completely went out without no warning signs nothing while I was driving had to stop with the emergency brake.I had car towed to Sterling Ford June 29.I'm not the original owner so I had no idea about the recall and I purchased the car June 2nd in Gardena California where I'm from now stranded in Houston Texas.

- 15728 S Maple Ave Apt A, CA, USA

Vehicle was called in for the above recall on May 20, 2021. Upon arrival at dealership, we were informed that the part was not available. Part availability keeps getting pushed back month-to-month until now the projection is the end of August. The dealership kept our car for two months saying that it was unsafe to drive. Just this week they returned the car to us unrepaired saying that it is now safe to drive. That is inconsistent and illogical.

- Ann Arbor, MI, USA

Ford issued a recall in 2020. They repeatedly refused to repair the defect, saying their corporate office had not authorized payment. More than a year later, they finally scheduled me for an appointment to fix the recall defect (brakes). In the meantime, a second recall (airbag) had been issued. At the recall repair appointment, they fixed the airbag recall issue. However, while working on the brake recall issue, they broke the calipers. They jerry-rigged it to function safely. They did not repair the damage they caused. They did not even fix the recall issue, despite having the parts on hand to do so. Now they say they don't have the parts to fix the damage they caused, and haven't fixed the original recall.

- Hilliard, OH, USA

On multiple occasions, while either having to slam on brakes to make a sudden stop OR when hitting a decent size bump in the road, the ABS go out. After about the third time it happened, I figured out how to properly pump my breaks to make a stop, but I live in a high traffic urban area. Constant stop and go which makes this very difficult. It is horrible that the recall was made 18 months ago, but a remedy has not been formed. I am contacted about 10 times a week about my airbag recall, but nothing about this. Every time it happens I am terrified, especially during rush hour with my child in the car. I will also note, that every time I try to take it to a shop to be looked at, it is working again, and no issue is ever found - but research shows different.

- St. Louis, MO, USA

In December 2019, a recall was issued for the HCU of the ABS system that my 2009 Ford Fusion is included in. (Manufacturer Recall Number19S54 NHTSA Recall Number19V904). My local Ford dealer stated that parts weren't yet available when we called, and once the pandemic started, I figured it would take even longer for them to be available. At that time, I hadn't had any issues with the HCU or ABS. However, since the recall, I've had two incidents that have taken place, both of which were EXACTLY as described in this recall: -In January 2021, I was driving home from work, and as I was coming up to a yield sign and began pressing on the brake, I had to press my foot all the way to the floor for the car to even begin stopping. This happened out of nowhere, and from then on I experienced a low brake pedal-I couldn't stop without the brake pedal being extended all the way to the floor. I took it to my local Ford dealer and explained that it's exactly as the recall states. They repeatedly assured me that it wasn't the recall, but the master cylinder, and charged me over $500 to replace. I was surprised, as what I experienced was exactly in line with the recall. -The car drove ok for awhile after this repair, but in May 2021 (just a few weeks ago), I experienced the exact same situation again, and am currently awaiting another appointment, as I once again have low brake pedal and can't stop without extending it all the way to the floor. I can't drive my vehicle in this condition-it is completely unsafe for both myself and other motorists, as my ability to brake is again compromised. I hope that the Ford dealer was honest the first time around, as my issue is EXACTLY what was described with the HCU of the ABS system per the recall notice, and not the master cylinder. (Which would be impossible now, anyway, as they replaced it previously.) If the issue is now diagnosed as the HCU recall, how do I go about getting refunded for the unnecessary master cylinder repair?

- Utica, NY, USA

The contact owns a 2009 Ford Fusion. The contact stated that while driving at various speeds, the vehicle would hesitate to stop upon the depression of the brake pedal without warning. The contact had taken the vehicle to an independent mechanic where the brakes were bled; however, the failure persisted. The contact stated that while driving at 25 MPH, she attempted to stop the vehicle but the brakes failed to operate. The contact rear-ended another vehicle and the airbags failed to deploy. There were no injuries as a result of the crash and no medical attention was needed. A police report was filed. The contact was able to drive the vehicle away from the scene; however, there was severe front-end damage to the vehicle. Two years later, the contact received two notifications for NHTSA Campaign Number:19V904000 (SERVICE BRAKES, HYDRAULIC) and NHTSA Campaign Number: 21V158000(AIRBAGS); however, the parts for the repairs were unavailable. Several dealers were notified about the recalls; however, the contact was informed by each one that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repairs. The failure mileage was approximately 115,000. Vin tool confirms parts not available.

- Dayton, OH, USA

Beginning in 2017, my 2009 Ford Fusion began experiencing decreased braking following engagement of the anti-lock braking system. On 20dec2019, Ford issued recall 19S54/NHTSA recall 19V904. On 04 May 2021, I delivered the vehicle to suntrup Ford westport and reviewed the work to be performed with service advisor jl including repairs for recall 19-S54 and other services. I received a call Mr. Jl who advised the repairs for recall could not be completed without additional diagnostic work relating to not being able to bleed the front brakes. When asked if there would be charge for the diagnostic work, I was advised that it would be an $80 charge for 30 minutes of technician time but was also told its likely the brake lines collapsed and there might be caliper issue. I verbally authorized the additional diagnostic work on 05may2021. I received a text message from Mr. J.L. stating to complete recall 19-S54 I would have to pay $820 +tax to replace the brake hoses and that there may still be a caliper issue that may need addressed as well prior to performing the recall work. I called Mr. Jl back to decline the work and to prepare the car for pick up so I could get a 2nd opinion. On 06 May 2021, I delivered the vehicle to an independent repair shop requesting a 2nd opinion specifically requesting inspection the brake hoses and calipers and test if the brakes would bleed brake fluid. The technician advised there were no issues with bleeding any of the 4 brakes and no signs of calipers sticking. I contacted a different St. Louis area dealership and was advised to contact them again in approximately 1 month as the parts are unavailable. As of 08 May 2021, I am still experiencing the same issues with the anti-lock brake system as first experienced in 2017 and no repairs have been completed to address the issue.

- University City, MO, USA

Ford safety recall notice 19S54 / NHTSA recall 19V-904. Ford first notified me about this recall over a year ago, in January 2020. They claimed parts would be available "late first quarter 2020." Since then I have repeatedly contacted them and they have alternated between telling me they didn't know when parts would be available and giving me bogus dates which were then missed; note that most of these contacts were me contacting them, not the reverse, even after deadlines promised in writing had passed without any contact from them. They sent another letter for the same recall in October 2020, this time claiming that parts would be available "1st quarter 2021." That deadline, too, has passed, with no further contact from Ford. The recall notice claims that the vehicle is still safe to drive, but it also says that the recall is for a problem with the brake pedal which could increase the risk of a crash. This does not sound safe! while I am sympathetic to supplier delays caused by the pandemic, the facts that (a) they have repeatedly, even far after the start of the pandemic, given bogus dates for when parts would be available for this recall, (B) not been proactive about communicating delays even after promised deadlines had passed, and (C) not offered substitute transportation, are simply not ok. Please do something about this!

- Brighton, MA, USA

Recall for ABS was issued back on Dec 18, 2019. Last update is there was supposed to be a fix expected by end of first quarter of 2020. It's now the end of first quarter of 2021 (15 months later) and there is still no indication of a repair date. In addition there is now a safety recall regarding the driver airbag as well. I understand it takes time to implement a fix, but it seem as if the manufacturer is not putting enough priority on getting these repairs done in a timely matter. At this rate, with two active safety recalls, either fixes need to be expedited; or an acceptable buy-back plan that ensures owners are compensated for the full vehicle value plus time and risk.

- Mount Pleasant, SC, USA

My brakes have had the issue regarding this recall for quite some time now: Dec 18,2019 manufacturer recall number19S54 NHTSA recall number19V904 recall statusrecall incomplete, remedy not yet available summary on your vehicle, a valve in the hydraulic control unit of the anti-lock braking system may be stuck open. This still hasn't been fixed and it's been over a year. This is unacceptable. This recall is a major safety concern and needs fixed asap to ensure the safety of me and my toddler. The brakes are having to have extended travel, and do not act properly. Please help.

- Greeneville, TN, USA

We have two safety recalls on our 2009 Ford Fusion dating back to December 2019! any idea of when these will be addressed as Ford says working on a solution!!

- Bristoe, VA, USA

I have been waiting over a year to get this recall fixed. Ford is not trying to get anything done with this and it is for breaks. Someone is going to get killed

- Columbus, OH, USA

Recall for repair of hydraulic control unit valve was in Dec. 2019. Brake function is affected. Mfg recall #19S54; NHTSA recall #19V904 remedy was anticipated in first quarter of 2020. As of 3/10/2021 "recall incomplete; remedy not yet available." I have had multiple experiences over the past couple years when brakes were applied and they did not respond normally.

- Lewisville, TX, USA

The contact owns a 2009 Ford Fusion. The contact stated that while driving at various speeds, the brake pedal was depressed and went to the floorboard without warning. The contact then received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part for the recall repair was unavailable. The contact called several unknown dealers and was informed by each that the part was not yet available. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Pleasureville, KY, USA

Brake travel intermediately drops to the floor as described in Ford brake recall that was announced in 2019. Vehicle has been checked by the dealership with no problem found. Ford stated they would have a fix first quarter of 2020, it is now March 2021 and they have no fix yet. The car is not safe to be driven and has been parked. I need a resolution to this.

- Webster, NY, USA

Brake system's hydraulic control unit was recalled. Brake pedal goes to floor or takes exceptionally long time to stop. Barely avoided several accidents. This was recalled almost 2 years ago and nothing has been done by Ford! the car mainly sits in front of my house. I am afraid to use it. How can they not fix a brake recall (major safety concern) and get away with it? most recent incident was Oct 2020 but happened several times prior.

- Morton, PA, USA