This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2007 Ford Fusion was on recall notice for a year or so but no local dealerships had the new replacement parts and then I got ran off the interstate and hit a tree at around 60mph and the air bags deployed and shrapnel went everywhere and cut my face and neck up good. I was digging little pieces of plastic and metal out of my face & neck for months! - (recall related incident)
Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA campaign number: 21V158000 (air bags) however, the part to do the recall repair was not available. Zeigler Ford of North riverside (2100 S harlem ave, North riverside, il 60546, (708) 442-7000) was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact was concerned about driving the vehicle. VIN tool confirms parts not available.
Ford issued safety recall !! S-A-F-E-T-Y recall and dont want to probide a rental if its not safe we the consumers dont feel safe operating our vehicles!!! for gods sake the car is already 14 years old !!
Air bag on dash board is on. My gears won't switch how they used to. It takes a very long time for me to get the gear on drive mode. Stepping on the gas break to move gear, it also doesn't help.
- Phoenix, AZ, USA
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The contact owns a 2007 Ford Fusion. The contact stated that the air bags warning light intermittently flashed on and off. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 17V024000 (air bags). The contact stated that the failure was a safety issue and called several unknown dealers and took the vehicle to delehanty Ford located at 1510 E pierson rd, flushing, mi 48433, where it was stated that further repairs would be out of pocket. The manufacturer was made aware of the failure but provided no additional assistance. The contact was informed to take the vehicle back to the dealer that performed the recall repair for assistance. The contact stated that the recall repair was performed by an unknown dealer located in gaylord, Michigan while his sister and brother-in-law owned the vehicle. The contac stated that the dealer went out of business. The vehicle was not repaired. The failure mileage was approximately 45,000.
I took my car to have the airbag recall fixed and the dealership told me my airbags being replaced won't make my airbag light on the dash go off. It is something something else idk they wanted to charge me to diagnose it. It just doesn't make sense they are fixing the airbags yet the airbag light will not go off even after they are replaced. Makes absolutely no sense.
My air bag on the passenger side is lifting up from the dash. I did get the air bag recall fixed. I'm afraid to drive it. I feel this is a huge safety issue. Also the vent up next to windshield came off.
WE ARE A MILITARY FAMILY LIVING OVERSEAS WITH A RECALLED TAKATA AIRBAG. FORD WILL NOT REPLACE OUR AIRBAG EVEN THOUGH WE HAVE BEEN TRYING TO GET IT REPLACED FOR THE PAST 2 YEARS. WE HAVE CONTACTED EVERY PHONE NUMBER AVAILABLE TO US, THE NEWS, LOCAL AND AMERICAN DEALERS. NO ONE CAN HELP US ALL THEY TELL US IS THEY ARE NOT ABLE TO GET AN AIRBAG INTO SPAIN. THIS IS [XXX]. NOW MY MOTHER KEEPS GETTING LETTERS IN THE MAIL FOR MY US REGARDING REPLACING OUR AIRBAG. WELL REPLACE IT OR GET ME A NEW CAR. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
My 2007 Ford Fusion was purchased in 2011 and was financed, and I paid it off in December 2017. It since then only it has a 144,00 miles. It was purchased with lower mileage, of an estimation of 40,000 to 50,000 miles on it at final sale meaning it was a 2007 car, purchased in 2011, so that's a problem when before it had been paid off, and major problems of many. I would like a refund of a lesser equal to or equal value to my purchased car price from manufacture or dealership. The two recalls issued that I have not taken care of yet, and other problems with cheap made inside door handles broke easily, being hard plastic/metal, this makes getting out of my vehicle a major safety issues along with the other issues of airbags and brakes and other safety issues.
Upon remedying the recall, to adjust the affected "passenger side" airbag, whereas the finalized maintenance resulted in the Fusion's diagnostic fault code, of which has delayed the absolution of passing an inspection this sensor hasn't "ever" illuminated 'til after the repair was completed it remains "on" whether a passenger is in the seat or not
Takata recall. The contact owns a 2007 Ford Fusion. The contact received a recall notification for NHTSA campaign number: 19V001000 (air bags); however, the parts for the recall remedy were not available. The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Peacock Ford (1875 S orlando ave, maitland, fl 32751, (407) 644-7111) was contacted and confirmed that the parts were not available and were on backorder. The manufacturer was made aware of the issue. While the vehicle was being operated, the front driver and passenger air bags unintentionally deployed. As a result, the contact rear ended another vehicle. The contact mentioned that the seat belt on the passenger side was not operable after the crash. A police report was filed and the contact was provided a crash report number. The contact sustained chemical burns on the right hand and left forearm. The passenger sustained unknown injuries that required medical attention. The vehicle was taken to peacock Ford, but was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The manufacturer stated that they had no record of the contact reaching out to them. The failure mileage was approximately 206,400. * (recall related incident)
Takata recall I spent a total of 1.5 hours on the phone with Ford dealerships in my area. None of the five contacted had the part to repair. The earliest one service department said was '5-7 days, but call us if you don't hear from us after 7 days...you know, to make sure we ordered the part'...excuse me what? I called another dealership and the guy said two weeks before they would even get the part, and when I said 'that's too long', the loser replied 'ok cya!' not only am I angered by this recall, time wasted today, the lack of parts available (and yes I understand there are 'priority groups', I've done my research)...but when I exhausted all options and gave in to calling 833-221-3566, the woman on the other end was difficult to understand and transferred me to a dealership forty five miles away. Come on. A shot in the dark of '5-7 days'...after the time I've already waited (and waited, and waited!) is not a reasonable amount of time. If the National Highway Traffic Safety Administration is 'A-okay' with me traveling another mile in an automobile with defected parts that could kill a driver (me) or passenger (cousin, father, friend, daughter)...that's disgusting. I, along with everyone else affected by this recall, should receive a safe, loaner vehicle until the part is available and replaced. The wait isn't the issue. It's the fact we are risking our lives (and the lives of others) with the damaged goods we were sold. Feel free to use this, share it with Ford and their absurd excuse for 'customer service', print it out, or throw it away. I had to share my complaint with someone who can actually do something about it. Thank you.
The contact owned a 2007 Ford Fusion. The contact stated that while driving at approximately 55 mph, the vehicle crashed into a vehicle partially stopped and blocking a highway exit. The contact stated that the driver's frontal air bag failed to deploy. The contact sustained an injury to the hand and sore ribs which required medical attention. The other driver was not injured. A police report was not filed. The contact was able to drive away from the scene however, the other driver had her vehicle towed. The vehicle was not taken to be diagnosed. The vehicle was deemed a total loss when brought to the body shop. The vehicle was not repaired. Neither the dealer nor manufacturer was notified of the failure. The approximate failure mileage was 117,526. The vehicle was destroyed.
Takata recall. The passenger air back was fixed by dealership and now the cover starting lifting up without not reason. I took the vehicle back to the dealership and they said isn't their responsibility to fix it, which I don't think it's right because this situation happened after it was repair.
Takata recall. The contact owns a 2007 Ford Fusion. The contact received notification of NHTSA campaign number: 19V001000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Courtesy Ford (located at 1636 dogwood dr SE, conyers, ga 30013, (770) 922-2700) was contacted and confirmed that the part was not available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Theodore, AL, USA