This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Brakes - on many occasions while driving on the highway and city street I find I have to press the brake all the way to the floor for the car to fully stop and I have been in many close call fender benders. Electrical - the left turn signal stopped working in route to work, so I assumed the bulb blew out. However, when driving the car again the turn signal started working again. For the two weeks the left turn signal worked intermittently which made me very nervous when making left turns. As of now the left turn signal is working again with no intermittence and I don't know if/when the turn signal or something else will stop working out of the blue or why this happened in the first place. Trunk leakage - the tire well in the trunk as well as the spare tire area was full of water and not sure where the leakage is coming from. I have had the car 9 years and don't recall water in that area. At this point I don't place items in the trunk for fear of it getting wet on a heavy rain days here in Florida. Vents - I had to remove the defrost vent above the dashboard because the lining that holds it in place is bent and warped A/C - continues to malfunction, I have had the air serviced multiple times and when working it's great but then the air becomes less cool and goes completely hot. This is torture during the summer.
This has happen intermitingly during the course of ownership. Latest date is 12/14/2017, car has 100,000 miles on it - original owner. If on slippery, or snowy road and brakes are used to stop, if ABS functions, peddle goes low and stopping difficult. If pedal pumped, brakes become firm and function ok. Eventually system goes back to normal by itself.
My problem is exactly as described in the open investigation NHTSA action number PE16017 called "extended braking distance". after engaging the ABS due to icy and snowy conditions, my brake pedal became very "soft" and almost goes to the floor. The typical braking characteristics are changed dramatically, much greater force and distance are required to stop the car. This is very repeatable. Pumpint the brakes did not immediately help, but eventually the pedal did come back to the normal position. During the summer of 2017 I must have had the same problem without realizing it, the shop replaced my master cylinder but as of yesterday it's obvious changing the master cylinder did not help. I see this as a major safety issue, I will not let my daughter drive this car again until this is fixed.
I have called the dealership for the takata recall and they continue to tell me that parts are not available additionally, last winter my ABS braking system after a short slide on ice, the brake pedal became very soft and remains that way currently and I am concerned that if I have to brake hard for a severe stop that it will not stop properly. It happened when I braked on a street with ice, the ABS kicked in as the tire slide on the ice, then afterwards the brake pedal has to be depressed significantly more towards the floor of the car that it used to from the inception of purchasing the car
I was involved in a car accident that should have never happened. I was driving and traffic in front of me stopped and I attempted to stop, however when I applied pressure and then felt my pedal drop and get spongy, I then had to apply much more pressure but it wasn't enough. What should have been enough stopping distance almost doubled. I attempted to avoid a direct rear end collision and managed to veer off to the right and only hit the other car on the right rear side bumper. I have never been in any accident reports where I have rear ended a person and in this case I could feel the break pedal drop under me. I filed the accident report with my insurance company. This is the statement that I gave to them. "P1 was traveling w/B in the number 3 lane of us highway 50 with the flow of traffic at about 40 miles per hour on October 20th 2017 at approximately 6:19pm. Traffic was moderate and was beginning to come to a slow down. P1 needed to take exit 6B toward ca-99 South in 1.9 miles so I used my right turn signal to indicate I was switching from lane 3 to lane 2. as P1 proceeded to merge into the number 2 lane traffic was slowing down and I was entering the lane at 25 miles per hour. Still traveling West bound in the number 2 lane just North of the 59th street overpass, P2 who is now directly in front of P1 slams his breaks and begins to come to a complete stop. P1 was driving about 25 feet behind P2 at 25 mph and also applied the full force to the breaks. When I applied the brakes I felt a spongy feeling on my brake pedal, and it didn't behave the same and I had to reapply much more force at which time it was too late. I collided with the other vehicle at about 10 mph "
- Sacramento, CA, USA
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On October 20, 2017 my elderly mother had traveled about 150 miles out of town. When traveling a two lane road a funeral procession was coming the opposite direction. She had pull the car half way off the road with one side off the road and the other on the road. When everyone started to go again the car in front of her came to a sudden stop. When my mother tried to stop she had no brakes. She tried to leave the road to avoid hitting the car in front of her but she ended up hitting the right corner of the car.. thankfully my brother-in-law was behind her. He drove the Ford Fusion 150 miles using the emergency brakes for stopping her car.it was mostly interstate miles to get her home. If the brakes had not failed until she was on the interstate this could have been a fatal incident. Her 2007 Ford Fusion has 85,000 miles. She loved the car because it handles and rides so well even though the dash is buckling and coming apart. Now she is afraid of it. Her mechanic replaced the master cylinder which did not correct the problem. The car was taken to another mechanic who replaced the ABS hydraulic control unit which corrected the issue. This is a rare part to fail and it is a real issue.
I made a panic stop to avoid hitting a pedestrian. The anti-lock brake system was activated with this stop. The car stopped correctly. I arrived at the next intersection to stop and the brake pedal went to the floor. I rolled through the intersection and was able to pull over. I pumped the brake pedal for ten minutes before normal brake pedal pressure was achieved. The car was later checked out for the low pedal and it was determined to have a defective ABS module/unit. I am driving the vehicle with the ABS fuse removed to avoid this from occurring again until the replacement of the ABS unit is made. This must be recalled by Ford Motor Company before a fatality occurs.
From time to time my ABS brake pedal goes to the floor unexpectedly and car is hard to stop. The pedal stays soft for a period of time or days and then returns to it's normal position. I've taken it to my mechanic but they can find nothing wrong. Some things not right and it sounds similar to the problem with the 2007 Fusion hybrid brake problem that was resolved with csp-10B13, tsb-09-22-11
I have a 2007 Ford Fusion sel V6. The car had 87,000 miles. It was on the way to work in the morning. The car in front of me slowed down so I was slowing down too. My foot was on the brake paddle all the time at that moment. The speed slowed down from about 35 mph to about 20-25 mph. Then it felt suddenly not working. I tried to press the brake harder but did not work. The ABS didn't work either. There was no braking sound or mark on the road. The car wouldn't stop. I rear ended the car in front of me. Watched the airbag deployed. After the crash, the car kept moving forward while the front car pulled forward. I used the emergency brake to stop the car before moving the shaft to park position and turning the car off.
After engaging ABS, brakes are very soft and brake pedal needs to be pushed to the floor to stop the car. Brakes were fine before and after indeterminate number of braking attempts brakes eventually return to normal. Usually after a few days of driving. Only consistent condition that triggers the defect is activation of ABS. Has happened in winter on ice, summer in rain or gravel.
Leaking ABS pump, thus also sucks air in causing inefficient braking. Searched online and looks like lot of people have faced the same problem with the ABS pump of related Ford cars, Lincoln, Milan, Fusion etc. The mentioned vehicle only has 90K miles on it. Its too early for ABS pump to fail.
The contact owns a 2007 Ford Fusion. While driving unknown speeds, the brake pedal was applied, but felt soft and the vehicle failed to respond, the vehicle was taken to a local dealer (capitol Ford located at 4490 cerrillos rd Santa Fe, nm 87507) where it was diagnosed that the hydraulic brakes needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was 147,622. Updated 12/13/2017
A while ago I braked over a man hole cover and the anti lock brakes kicked in and I almost crashed into the car in front of me. Ever since this happened the brakes push about 70% down before engaging. It seems something has changed with the ABS system when they engage too easily. Ive inspected the brakes and noticed nothing wrong.
When in motion, the brakes have to depressed further to the floor than when new. The master cylinder was changed out under warranty but the problem was still there.
Per your web site and investigation PE16017, my 2007 Fusion is exhibiting these exact symptoms regarding braking distance. Please be ensured this is a real problem that Ford should recall. It is frightening. I had to brake hard to avoid hitting someone. From that point forward, my brakes easily require 30-50% more pressure (sometimes more) to stop the vehicle.
The ABS goes off when applying the breaks at random times when it should not be, such as on dry payment, making breaking distances longer. The event occurs mostly at speeds below 45 mph and has been primarily observed in local traffic. When this occurs it seems to be when turning the wheel, such as slowing down to make a right or left hand turn. There are no ABS warning lights on the dash, breaks are newer along with tires.
ABS control unit has recently gone bad. Since then, it takes much longer to stop. Ford mechanic said it is a very serious problem. I do not feel safe driving it anymore. Needs replacing asap.
My brakes have gone soft after a incident this past winter when I applied the brakes while going over a rough road. I have replaced the brakes, you have to pump the brakes to get it to stop. The brakes function, they are soft when applied. My dealer, mathews Ford located in Oregon, Ohio stated I need a new hydraulic control box.the dealer stated the cost to replace the part would be $1400. They also explained I am not the first to experience this problem. Please keep me informed regarding my complaint and possible recall. Regards, [xxx] [xxx]@gmail.com ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
A D V E R T I S E M E N T S
- Miami, FL, USA