This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In December of 2018 the vehicle hit a rough surface of road as I was stopping near an intersection. The brake pedal immediately went to the floor and I went into the intersection. Thankfully there were no cars passing through. Just after the incident the brakes firmed up and worked as normal. Car was brought to the dealership and no issues were found. I asked about technical service bulletins and was told there were none. Dealership thought the issue was a brief loss of vacuum in the booster. Told to keep driving the vehicle, and if it happens again they will replace the master cylinder. Now on 10/9/19 it has happened again. Vehicle went over a bump and the brakes went to the floor. Looking online, I quickly found a youtube video back in 2014 with a full explanation on how the hcu is malfunctioning on some of these cars. After the ABS event is over, the ABS valve is sticking and not reclosing resulting in the soft pedal. Yet not long after, the pedal firms up and the brakes work as normal. It looks like there are quite a few people experiencing this. Please look into at least having a tsb put out. I would have replaced it last December if I had known, as this is a dangerous problem. My daughter was driving this time and I'm just thankful she was in a situation where she had enough room to stop. Please, please issue the tsb now. The car should be recalled as it's unsafe, but at least a tsb gives the owner/dealer the information needed to get the car fixed. Have record of visit to dealership in 2018 if needed. It shows that they were concerned about the hoses to the booster. Nothing about the hydraulic control unit.
The contact owns a 2007 Ford Fusion. While driving approximately 35 mph in dry conditions, the contact applied the brake pedal and the anti-lock braking system engaged. The contact also stated that the ABS only worked when the vehicle was driven in dry conditions and not when the pavement was wet. The contact also noticed that when the ABS warning indicator was illuminated, the ABS worked. When the indicator was off, it did not work. The failure occurred for approximately two years. The vehicle was taken to an independent mechanic who determined that the rear brake sensor needed to be replaced. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 147,000.
When driving slowly (15-25 mph) over a rough stretch of railroad tracks in the city, I applied my brakes only for the pedal to hit the floor to hear a grinding sound when I hit the bump. I had no ability to stop my car for 10-20 feet until I pumped the brake pedal enough to regain pressure. This has happened twice in the last 4 months and four times in the last 3 years. The pedal eventually regains pressure, but never holds firm when braking over a bump. This has also occurred while turning and applying the brake simultaneously.
I own a 2007 Ford Fusion with 122,000 miles. About a month ago I had an issue with the braking system. The first occurrence happened during a 'panic' stop when I was cut off in traffic. The ABS activated, then the pedal went to the floor. I had to drive the vehicle home with the brake pedal traveling much further down than normal. I took my vehicle to the brandon Ford service department in Florida. I was advised that the problem was a faulty hydraulic brake controller, which is no longer available through Ford as the part has been discontinued. There are also no aftermarket companies that manufacturer this part. They told me I would have to find a replacement from a salvage yard, ebay or similar place. Not long after this service visit, the brake pedal miraculously returned to normal pressure. I was able to drive nearly 300-trouble free miles before it happened again. This time it was raining and as I was slowing again, I must have hit a bump or slippery surface causing the ABS to kick in again. This immediately caused the pedal to go to the floor again. As of last night, the pedal pressure is still low and it has not returned to normal. I find it hard to believe that this problem does not have a solution. I cant believe that Ford has not come up with a 'fix', or a re-engineered replacement part. Can you imagine something as important as the braking system being compromised with absolutely no way to repair it. I really hope Ford stands behind their vehicles, does right by their customers and comes up with a solution.
My father owns a 2007 Ford Fusion for about 5 years. About a year ago, he began experiencing soft brake pedal issues. The brake pedal did not have pressure and go all the way down the floor. The braking distance is also poor. The car travels significantly farther and takes longer before it come to a complete stop. My father took the car to a local licensed mechanic for a routine brakes service. The brake pads and brake fluid were replaced but the soft brake pedal and poor braking still persisted. The mechanic did research on the vehicle and found that our issue is consistent to a known issue in the 2007 Ford Fusion antilock braking system (ABS) hydraulic control unit (hcu) brakes system. My father said the brake issues occurred after the ABS came on after braking on an un-even surface. The mechanic said he does not have the expertise to perform the tasks and recommend us to file a complaint.
- Hesperia, CA, USA
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Driving in a residential hilly area, I drove over a small bump heading towards a red light. My breaks immediately went soft and took excessive force to get the car to stop with the break pedal to the floor. We went about 15 feet before we were able to come to a complete stop in the middle of the intersection. Breaks are now soft and unable to drive without excessive force on the breaks.
Two incidents while trying to stop on a wet road. One involved hitting a deer at about 50 mph. One involved hitting a tree about 45 mph. Tried to stop but the brake pelal went completely to the floor with no resistance and zero braking. These brakes are faulty. If the brakes were working correctly neither incident would have happened. These cars are potential death traps. There was no police reports made because they were no required. But now the insurance co. Might be totalling the car...so we are out the value of this because of a bad design by Ford. Why should we be out this " perhaps its a blessing in disguise. I have noticed a lot of other complaints and you are investigating this issue. This problem has happened before with no incidents. Once while coming up to a stop sign. Tried to stop and went right through a intersection where the speed limit was 55 mph. If there had been a car coming that could have been a potential for serious injury or death. Why has nothing been done about making Ford responsible "
My car just rolled off my driveway last night and took down my neighbors fence. I'm just glad it didn't hit the house and anyone got hurt. My car was locked and ebreak was engaged.
Brakes are extremely spongy started a couple of years ago with a complete brake failure that I had to veer to the right and hit a curb so that I wouldn't hit the car in front of me. Took a huge chunk out of my rim. I had 2 of my granddaughters in the car with me on that particular day and we were all terrified. After that they started working fine again and now for the past year they have been spongy and we have replaced every part of the brake system with no change, the brakes continue to be spongy. This has cost my husband and I a lot of money, headache and time. I'm afraid to drive my car now not knowing if it could completely fail at any moment. This is ridiculous, I see there are multiple complaints about the same problem. This is an ongoing issue and Ford should be made to fix the problem due to the fact that so many of these cars if not all of them are failing. And to top it off I read that Ford no longer makes the ABS system for the Fusion with AWD, which is what I have. What am I supposed to do. We've done our part keeping up on the maintenance, even replacing every part of the brake system including the ABS. Please, please, please something needs to be done. Ford needs to be held accountable and make this right. I often have my grandchildren but I don't feel safe having them in my car anymore. It's really messed up that I shelled out all this money for a safe car just to have them say it's not our problem when the exact same issue is occurring year after year in the Ford Fusion. I can't afford to just go out and buy another car and I shouldn't have to. Especially when the same part in all of these complaints is the problem. Whatever happened to accountability.
Brakes are very soft after going over a rough patch in the road and tried to brake to control vehicle. Brakes went almost to the floor and felt like there was no control. Since then, brakes will feel like they have pressure but when I have to apply brakes the pedal goes down to the floor. I have had 2 master cylinders replaced and that does not solve the problem.
ABS brake activation causes brakes to be mushy and non-responsive after braking event, this issue almost resulted in a near accident, pedal continues to be soft.
This is a continuation of complaint 11171753 where I reported issues with Ford Fusion ABS brake system. Turns out the Office Of Defects Investigation have had a PE going for several years on this issue. PE16-017. Recently, an open investigation has been initiated. EA18002. This action increased the model years and models effected. My local Ford dealer inspected my car and determined the hydraulic modulator is in fact defective. He also informed me he cannot fix it because Ford has discontinued the part. Ford has discontinued the AWD version of the modulator. The fwd version is still available. What this means is I now have an unsafe car that cannot be repaired.
I purchased the car new and have never had any brake issues. Yesterday driving on compact snow and ice at about 25 mph the anti-lock brake system engaged while slowing to start a turn. The brake pedal went almost to the floor before the ABS engaged a second time. At this point I was already passed the intersection. Since this happened the brake pedal is very spongy and will travel almost to the floor before any braking occurs. A quick search of the internet shows this is a common issue with this make and model. Information is not clear what the issue is. Some report the master cylinder others state the ABS control unit is to blame. There are many complaints of several service calls required and many $$$ to correct the problem.
Takata recall 16S26/NHTSA recall 16V-384 urgent airbag safety recall VIN:(xxxxxx) the contact owns a 2007 Ford Fusion. The contact received notification of NHTSA campaign number: 18V046000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.larson Ford dealership at 1801 frontage road, Nebraska city, ne 68410 & sakelaris Ford of rolla at 25 West seventh streetrolla, mo 65401 sales: 888-859-7436 service: 888-472-6456 parts: 866-375-6895 phone: (800) 367-2406where both contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available, vehical has experienced a failure during a crash my Ford Fusion is a 2007 to me that would be considered an older car. It shouldnt have had to be on a long wait list. The vehicle was in motion, on a highway, braking, speed was 40mph due to road conditions with snow stating to fall, my daughter bracked to to an accident at the other end of a bridge. When breaking her Fusion started to slide into the right wall of the bridge colliding the continuing to spin to the oppistite side hitting the other wall and then spined intill it stopped horizantol in traffic causing a F150 to collide with her car. The airbags didnt deploy in the Fusion as they should have. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) * (recall related incident)
Brake pedal goes soft with long travel without warning. Very intermittent but very scary when it happens because you aren't expecting it. No warning. Sometime weeks or a month between events. Forums seem to pinpoint ABS system. Today, my wife came close to running down children in a crosswalk. Refuses to drive the car any more which requires me taking her to work etc. Not good situation. Fix is approx $1000 and dealer only since special equipment is required to work on ABS hydraulic control valves. Ouch....
Driving to phoenix from tucson on I-10 at approximately 65mph, traffic ahead came to a stop. There was a lot of distance between the car ahead and ourselves, but when we hit the brakes abruptly, the brakes applied then failed with pedal going to the floor. Released the pedal and reapplied again and the brakes again started to slow the car then again failed and released. We had no path to the side of the road to avoid impact because other vehicles had pulled to the side, or were in the other lane. We impacted the vehicle stopped in traffic ahead of us with minimal brakes. The AZ dps and the insurance company were informed of the failure of brakes, but a ticket was still issued. To my knowledge the vehicle brakes or computer has yet to be checked as the Fusion was considered a total loss; this vehicle had only 65,000 miles on it, and in excellent condition. There were three of us in the Fusion and the airbags worked flawlessly, we all walked away. All occupants of the other vehicles were well and walking around for two hours until one was talked into an ambulance ride by a paramedic tech.
Driving down a hill and the brake went all the way to the floor and almost couldn't stop, had everything checked with the brakes and fluid and everything was fine with brake fluid level, brake pads but nothing has been remedied to fix this problem seems to be an ABS module and there have been many complaints about this problem. To take it to a dealer and have them fix this ongoing problem with this make and model would cost around $2,500. My car only has around 50,000 miles on it and I am the only owner who is 72 years old. Problems need to be taken care of quicker with recalls also because I'm still waiting for my airbag recall and that has been for a year now and when I call or take my car to the dealer for them to fix the recall and get a rental car which I also got a notice that I was eligible to get, the dealer will not give me a loaner car nor do they even know of when the takata airbags will be replaced. Hopefully no one gets killed because of this 'recall'. I don't know what the holdup is but, I don't appreciate getting a recall notice and wasting my time taking my car in for it and then being told they don't have the part. For it. What piss poor service our auto industry is sinking to.
The contact owns a 2007 Ford Fusion. The contact stated that the brake pedal traveled all the way to the floorboard in order to slow down or stop the vehicle. The contact stated that the ABS pump malfunctioned and allowed the brake pedal to go to the floorboard. The dealer (pallotta Ford Lincoln, 4199 cleveland rd, wooster, oh 44691, (330) 345-6600) performed several repairs from bleeding the brakes to replacing the master cylinder; however, the failure recurred. The manufacturer was not contacted. The failure mileage was 90,000. The VIN was unknown.
Since purchasing the vehicle from gresham Ford on 12/10/16, there have been three separate occasions when the vehicle lost control while braking and did not stop when expected. I was very fortunate to avoid collisions on all three occasions. The first incident occurred on 7/28/17. The roads were dry. I was driving on the interstate at highway speed when I saw stopped traffic ahead and had to stop quickly. I had plenty of time to slow down and stop, however, when I applied the brakes, the tires squealed, vehicle skidded and actually left tire marks on the road and I was very close to not being able to stop in time. I took the Ford in to gresham Ford to get the brakes checked the next day and was told by a service tech. That the brakes were fine, but that I might want to get the ABS checked out. The next incident occurred on January 11, 2018, when I was driving on the interstate, traveling at 60 mph in the rain. I tapped the brakes lightly as I entered into some water that had pooled (not deeply) on the roads. My car completely lost control and started hydroplaning. I could not pull out of the hydroplane for 20-30 seconds. My car was pulling towards the exterior guardrail for some time and then suddenly it was as if someone grabbed my steering wheel and pulled it as hard as they could to the left. I started traveling diagonally across lanes of traffic, but was able to recover because the vehicle stopped hydroplaning at that point. The third incident occurred on October 26, 2018. I was going about 40-45. It was raining, but not enough to hydroplane. The stoplight turned yellow and I knew I didn't have time to make it through before it turned red. I had to stop quickly, but when I did, instead of stopping, my vehicle began skidding (not hydroplaning) and sliding forward. The car was difficult to control and was pulling me toward the left lane.
In Oct 2018 Ford replaced recalled airbags bit after I got my car back I have a error light on dash that gives a code B2290 which is still stating that airbags are faulty.
A D V E R T I S E M E N T S
- Glen Carbon, IL, USA