This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Focus. The contact stated that after the vehicle was refueled, the vehicle failed to start. In addition, the check engine warning light illuminated. The contact stated that the failure had started a year ago; however, the failure had since become persistent. The vehicle was taken to the dealer where it was diagnosed with canister purge valve failure. The contact was informed that the canister purge valve needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
The contact owns a 2018 Ford Focus. The contact stated that after refueling, the vehicle failed to start-up immediately. The contact stated that after starting the vehicle, the vehicle stalled. The vehicle was taken to the local Auto Zone and diagnosed with a faulty purge valve. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was approximately 90,000.
The contact owns a 2018 Ford Focus. The contact stated that after refueling, the vehicle failed to start immediately. The contact stated that after restarting the vehicle, the check engine warning light illuminated, and the vehicle stalled. Additionally, while driving at various speeds, the vehicle was shaking and vibrating abnormally while shifting gear. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 68,000.
The contact's daughter owns a 2018 Ford Focus. The contact stated that while her daughter was driving 35-40 MPH and depressing the accelerator pedal, the vehicle jerked and hesitated to respond. The contact stated that the failure had been recurring while driving. The check engine warning light was illuminated. The vehicle was taken to Randy Redinger and Sons Auto Service, where it was diagnosed. The mechanic retrieved DTC codes: P0456 and P144A and determined that the canister purge valve was stuck open, which caused excessive vacuum in the fuel vapor management system and caused the fuel tank to become deformed. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,000.
The contact owns a 2018 Ford Focus. The contact stated while the vehicle was idling, the vehicle stalled and failed to immediately restart. The check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the canister purge valve had failed causing the fuel tank to collapse. The contact was informed that the purge valve, fuel tank, and fuel tank module needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V735000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 78,283.
- Cleveland, OH, USA
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The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the failed to start. The contact stated that upon revving the engine, the vehicle was able to start. Additionally, the contact stated while driving 50 MPH after refueling the vehicle, the vehicle failed to respond upon depressing the accelerator pedal, and the vehicle went into Safe Mode and stalled. The check engine warning light and several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The vehicle was towed to the residence. The contact stated that upon inspecting the vehicle, he noticed that the fuel tank had collapsed. Additionally, the contact scanned the vehicle with an OBD-2 reader and retrieved a diagnostic test code indicating that there was excessive vacuum pressure in the fuel vapor management system. The vehicle was towed to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 18V735000 (Fuel System Gasoline); however, the VIN was not included. The vehicle was not repaired. The contact also related the failure NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 81,000.
The contact owns a 2018 Ford Focus. The contact stated while driving and exceeding 45 MPH, the vehicle shuddered and hesitated to respond. The check engine warning light was illuminated. Additionally, the contact stated while driving 60-65 MPH, the vehicle stalled. The contact pulled over to the side of the road. The vehicle failed to restart and made a whining sound. The vehicle was towed to an Auto Parts store, where it was diagnosed with high-pressure fuel pump failure. The contact stated that the failure had occurred while driving at highway speeds, causing the vehicle to be towed several times. The dealer was not notified of the failure. The contact related the failure to NHTSA Campaign Numbers: 18V735000 (Fuel System, Gasoline), 18V845000 (Power Train), and 23V905000 (Engine and Engine Cooling). The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recalls. The manufacturer referred the contact to the dealer for diagnostic testing. The failure mileage was approximately 125,000.
The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the vehicle would shut off or idle roughly immediately after starting. There was no warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 147,000.
The contact owns a 2018 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently stalled. The vehicle was towed to the residence where a relative diagnosed the vehicle and retrieved DTC code: P1416. The vehicle was taken to an independent mechanic who related the failure with an unknown sensor valve. The contact related the failure with the NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the vehicle was not included. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle stalled and idled with the check engine warning light illuminated. The contact was able to restart the vehicle, but the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed with purge valve failure. The contact was informed that the purge valve needed to be replaced. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 83,000.
The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the engine would shut off or idle roughly immediately after starting up. There were several unknown warning lights illuminated. The manufacturer was made aware of the failure and a case was filed; the contact was later referred to the NHTSA Hotline for assistance. Upon investigation, the contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 25,000.
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed and coming to a stop sign, the vehicle stalled. The contact stated that the vehicle was losing motive power and the vehicle was consuming an excessive amount of fuel. The vehicle was not able to be restarted. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The dealer confirmed that the failure was related to NHTSA Campaign: 23V905000 (Engine and Engine Cooling); however, the parts to perform the repair were not yet available. The vehicle was not repaired and remained with the local dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 111,000.
The contact owns a 2018 Ford Focus. The contact stated that while accelerating from a stop, the vehicle was shaking and rattling. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was taken to another local dealer, Crest Ford, in Center Line (26333 Van Dyke Ave., Center Line, MI 48015), where it was diagnosed that the EPV valve clutch and purge valve needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the failure was related to NHTSA Campaign Numbers: 18V845000 (Power Train) and 18V735000 (Fuel System, Gasoline). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 50,374.
The contact owns a 2018 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to restart immediately. The vehicle restarted after 2-3 attempts. The vehicle was taken to the dealer, where it was diagnosed that the canister purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The failure mileage was approximately 120,000.
The contact owns a 2018 Ford Focus. The contact stated that the check engine light had been illuminated. The vehicle would suddenly stall while idle causing the contact to have to restart the vehicle or continually reeving in order to prevent stalling. The vehicle would also display a sputtering when slowing down. The contact noticed that the mileage per gallon ratio had decreased significantly. The vehicle had been taken to a certified mechanic who diagnosed that the purge valve had been stuck open causing multiple failures. The fuel tank had been warped a bit and may need to be replaced. The vehicle had not been repaired. The contact was informed that their vehicle's year/make/model was involved in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however their VIN was not included. The manufacturer was made aware of the failure. The approximate failure mileage was 72,000.
The contact owns a 2018 Ford Focus. The contact stated while driving at approximately 35 MPH, and later at any speed, the vehicle would begin to idle roughly and then shake and lose forward momentum. The contact stated that the check engine warning was illuminated. The contact stated that she drove the vehicle to an independent mechanic who used a handheld scanner and stated that a vacuum purge valve code was showing on his scanner. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was approximately 22,000.
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 60 MPH, the vehicle suddenly stalled. The vehicle was later taken to the local mechanic who diagnosed that the purge valve was faulty and needed to be replaced. The vehicle was not yet repaired. The contact also indicated that the vehicle had previously experienced rough idling, check engine light illuminated, fuel gauge reading errors, and the Distance to Empty reading was incorrect. The local dealer was notified of the failures. The manufacturer was not notified. The VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,000.
The contact owns a 2018 Ford Focus. The contact stated that after refueling, he attempted to restart the vehicle; however, the vehicle failed to restart immediately. The vehicle was taken to an independent mechanic, who informed the contact that the fuel tank pressure sensor and the fuel tank vacuum had failed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000.
The contact owns a 2018 Ford Focus. The contact stated while driving approximately 60 MPH, the vehicle stalled. The contact was able to pull over and restarted the vehicle. The contact stated she was not aware of any warning lights being illuminated. The contact stated that the vehicle also stalled at slower speeds, and there were times when the vehicle failed to restart. The contact towed the vehicle to an independent mechanic who diagnosed the vehicle and determined that the Canister Purge Valve (CPV) needed to be replaced. The mechanic advised the contact that there was a manufacturer-??s recall associated with the failure; NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The contact was referred to a dealer by the mechanic to have the vehicle repaired. The contact was informed by the dealer that the VIN was not included. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
The contact owns a 2018 Ford Focus. The contact stated while driving 65 MPH, the vehicle lost motive power. The check engine warning light, the low oil pressure warning light, and other unknown warning lights were illuminated. The contact was able to veer to the side of the road. The contact stated that the vehicle failed to restart even though the fuel gauge indicated that there was a quarter gallon of fuel remaining in the fuel tank. The contact stated that after his friend added fuel to the vehicle, the vehicle restarted and operated as needed. The contact stated that the failure recurred while at a complete stop at a traffic light. The contact was able to restart the vehicle and drove to the nearest gas station, where the vehicle completely lost power. The contact refueled the vehicle and the vehicle responded as needed. The vehicle was taken to the local dealer, where it was diagnosed that the canister purge valve was stuck and needed to be replaced. The failure was related to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 68,820.
A D V E R T I S E M E N T S
- Spencer, NY, USA