The contact owns a 2017 Ford Focus. The contact stated that the oil light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact of low oil pressure, replaced the solenoid, and completed an oil change but was unable to increase the oil pressure in the engine. The contact called the local dealer and was informed about NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact was informed about a diagnostic test. The contact stated that while driving 45 MPH, the engine seized. The vehicle was towed to the local dealer for an engine oil pump failure. The parts were not available, and the vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 72,000.

- Rockwall, TX, USA

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the low oil warning light illuminated, and the vehicle lost motive power. The contact checked the oil level, and the oil level was good. The vehicle was taken to the dealer and the contact was informed that a diagnostic test was needed. The contact took the vehicle and attempted to trade in the vehicle. The vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.

- Shafter, CA, USA

The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. The low oil pressure warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the oil pump tensioner belt. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 59,000.

- Durham, NC, USA

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated. After the vehicle had been parked for several hours, the contact attempted to restart the vehicle and the vehicle failed to restart. The contact waited for several hours before being able to restart the vehicle. The failure to start had occurred a second time however, the contact was not able to restart the vehicle. The vehicle was taken to the dealer and unknown repairs were performed; however, the repair failed to fix the vehicle. The dealer was contacted regarding the recall. The manufacturer was made aware of the issue. The failure mileage was 97,000.

- Elizabethtown, NC, USA

The contact owns a 2017 Ford Focus. The contact stated that while his son was driving 45 MPH, there was an abnormal pop and rattling sound coming from the engine, and the vehicle lost motive power. The check engine and oil warning lights were illuminated. The vehicle was towed to an independent mechanic, who completed a diagnostic test, and retrieved unknown fault codes, and referred the contact to the dealer. The vehicle was towed to the local dealer, where it was diagnosed that the engine oil pump tensioner disintegrated and sent sharp metal fragments through the engine. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 104,000.

- Lakeland, FL, USA

The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the timing belt and engine oil pump belt fractured, and the vehicle lost oil pressure and the engine failed. The oil pressure, check engine, and battery warning lights illuminated. The vehicle was towed to a local mechanic and was diagnosed with engine failure. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) as a possible solution however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 86,600.

- Farmington, IL, USA

The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the low oil warning light illuminated on the instrument panel. After which, the vehicle lost significant motive power and was unable to accelerate above 30 MPH, prompting the contact to pull to the shoulder of the roadway to have the vehicle towed. The low-oil warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump resulting in damages to the engine, requiring the replacement of the engine long block. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and the VIN was included; however, parts were not yet available. The manufacturer was notified of the failure and a case was opened. The contact was also informed that since the failure had already occurred, a partial financial assistance to cover the cost of the repair would be provided. The failure mileage was 80,000.

- Kansas City, MO, USA

The contact owns a 2017 Ford Focus. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated, and the vehicle stalled. The vehicle was later driven to a local mechanic who diagnosed that the failure was related to an emissions failure. No further information was provided. The contact stated that the vehicle had stalled on multiple occasions. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 103,000.

- Miami, FL, USA

The contact owns a 2017 Ford Focus. The contact stated while driving approximately 40-45 MPH, the RPM-??s started fluctuating before lowering and the vehicle stalled. The contact was able to regain motive power by excessively depressing the accelerator. The contact was able to drive approximately 5-10 minutes however, while coming to a stop light the vehicle stalled. The contact was able to restart the vehicle and the vehicle drove normal. The check engine warning light was illuminated. The contact, a certified mechanic, retrieved a diagnostic trouble code for a malfunctioning EVAP system and that the O2 sensor had malfunctioned. Additionally, the fuel level was elevated. The dealer was contacted and confirmed the VIN was not included in a recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 56,500.

- Parker, CO, USA

The contact owns a 2017 Ford Focus. The contact stated that while driving at various speeds, the vehicle would not accelerate properly and a loud rattling sound was present coming from the engine. Upon inspection, it was determined that the antifreeze was very low but no leak was present. The vehicle was towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified but no assistance was offered. The failure mileage was 80,000.

- Bridgeville, DE, USA

The contact owns a 2017 Ford Focus. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the purge valve had failed. The contact stated that the vehicle was repaired; however, upon replacing the engine coolant, she noticed that the coolant was leaking from the coolant hose. The vehicle was taken back to the independent mechanic who replace the coolant hose. The contact stated upon starting the vehicle a few days later, the vehicle started with delay and the transmission was slipping while driving. The check engine warning light illuminated. The vehicle was taken back to the independent mechanic who diagnosed that the vehicle was overheating, and the thermostat was replaced. Additionally, the independent mechanic diagnosed that the transmission had failed. The vehicle was not repaired. The contact stated that the vehicle was overheating while driving and smelled very hot. The check engine warning light illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they had already covered the transmission repair in the past and could not assist as her VIN was not included in NHTSA Campaign Number: 18V845000 (Power Train). The failure mileage was approximately 82,000.

- North Highlands, CA, USA