This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Focus. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Also, while driving approximately 65 MPH, the vehicle suddenly began to lose automotive power and the red oil warning light began to flash off and on. The vehicle was later towed to the local dealer who diagnosed that the oil pump drive belt and oil pump tensioner had failed causing severe damages to the engine. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 53,000.
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the check engine warning was light illuminated. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.
- Detroit, MI, USA
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The contact owns a 2017 Ford Focus The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 40 MPH, the vehicle stalled and failed to exceed 40 MPH while accelerating. The vehicle lost motive power, stalled and was towed to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 42,000. VIN tool confirms parts not available.
The contact's mother owns a 2017 Ford Focus. The contact stated that while his mother was driving at undisclosed speeds, the oil pressure warning light illuminated, and the vehicle shut off. The vehicle was towed to the mother's residence. The contact who is an independent mechanic diagnosed the vehicle with low oil pressure. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Focus. The contact stated that while his granddaughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact-??s granddaughter was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the serpentine belt. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 60,000.
The contact owns a 2017 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, he heard an abnormal sound emanating from the engine compartment, after which the vehicle lost motive power. The driver drove to an independent mechanic, where the failure persisted. The low oil pressure warning light was illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 70,000.
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at approximately 25 MPH, the vehicle stalled. The vehicle was steered into a parking lot. The contact was not able to restart the vehicle. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light illuminated. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle idled roughly. In addition, the contact stated that the vehicle was hesitant, and the engine was skipping. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed with a failed engine oil pump and the engine oil pump needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Focus. The contact stated while driving 70 MPH, the low oil pressure warning light illuminated. The contact pulled into an Advance Auto, where the failure could not be duplicated. The contact stated that she continued driving. The contact stated while driving 70 MPH, the vehicle started losing motive power and decelerated to 30 MPH. The contact depressed the brake pedal, but the vehicle failed to respond. The contact continuously depressed the brake pedal until the vehicle responded. The contact was able to pull to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine oil pump had failed. Additionally, the contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) which the mechanic related to the failure; however, the part to do the recall repair was not yet available. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 77,000.
The contact owns a 2017 Ford Focus. The contact stated that while driving at approximately 70 MPH and depressing the accelerator pedal, the vehicle failed to accelerate as intended and the vehicle was shuddering. The message Service Engine was displayed. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
The contact owns a 2017 Ford Focus. The contact stated while driving at approximately 45 MPH, the oil pressure warning light illuminated, and the contact pulled over to the side of the road. The vehicle was taken to the independent mechanic where it was diagnosed with a shredded timing belt, the screen on the oil pump was clogged, and no oil pressure. The vehicle was repaired. The contact discovered NHTSA Campaign Number: 23V905000 (Engine, Engine Cooling) however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 119,000.
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated while driving approximately 35 MPH, the check engine and low oil pressure warning lights illuminated. The contact stated that the vehicle lost motive power. The contact depressed the accelerator pedal and the vehicle was still losing motive power. The contact pulled off the road and depressed the brake pedal to slow the vehicle however, the brake pedal was very stiff. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the oil pump had failed and needed to be replaced. The contact was advised that the failure of the oil pump had also damaged the engine and that the engine needed to be replaced. The contact was advised that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The parts to repair the vehicle were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact stated that the dealer would not release the vehicle back to her. The failure mileage was approximately 73,000.
The contact owns a 2017 Ford Focus. The contact stated that while driving at approximately 60 MPH, the vehicle stalled and was pulled to the shoulder of the road, The Check Engine warning light had illuminated. The vehicle failed to restart and was left in a parking lot, where it was diagnosed by a local independent mechanic. The mechanic determined that the engine oil pump had failed and needed to be replaced. The vehicle was not towed. The contact received a notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts are not available. The failure mileage was approximately 90,000.
The contact owns a 2017 Ford Focus. The contact stated while driving 55-?"60 MPH on an off-ramp, the contact had to depress and apply additional pressure to the brake pedal. The engine and oil warning lights were illuminated. The contact called the independent mechanic, who informed the contact to check the oil levels. There was no oil on the dipstick, though the oil had been changed a week prior. The vehicle was towed to the local dealer, where it was diagnosed that the PSI had no pressure, the turbocharger and engine assembly needed to be replaced. The vehicle was not repaired. The dealer and Warranty Company inquired about the oil pump belt status and informed them about the oil pan teardown removal and fees. Additionally, there was debris in the oil pan, the belt was not fractured, and the Warranty Company declined the claim. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no assistance was provided. The contact stated the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 58,000.
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 45 MPH, the vehicle lost motive power. The battery warning light was illuminated. The contact was able to pull into a parking lot. The vehicle failed to restart and was jump-started; however, the vehicle failed to respond while depressing the accelerator pedal. The vehicle was towed to an independent mechanic, where it was diagnosed that the oil pump drive belt fad failed, causing the engine to seize. The vehicle was then towed to the dealer, where the same diagnostic was made, and the dealer determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,000. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Chesapeake, VA, USA