This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Our car was looked at July 2019 and the recall was not fixed but they knew about it from your records. And we have been having trouble on accelerating spitting and sputtering and today me and my family were out shopping and we were driving out of the parking lot and the car just would not go the gas was not working we couldnt move and we turned it off and starting driving again and the same thing happened and the check engine light was on and it wasnt on before this. I am very mad that this recall was over looked because my familys life couldnt had been taken if this happened on a freeway or interstate. So we had to pay for a tow to the dealership johnson city Ford, tn 37602 and they were closed today but tomorrow I am going to confront them about this and im reaching out to U guys to insure this will get fixed of no charge and fixed right! thank U.
There was a recall 18S32 campaign fuel tank deformation issued late 2018. The PCM system was not adequately detecting a stuck open canister purge value. On August 24th, 2019 I took my vehicle to get the recall repair due to stalling without notice and dangerous in drivability concerns. On August 25th, the following day, I had the very same exact symptoms. I took it to pepboys to diagnose, and the same codes were populating for the recall. Pepboys advised to take it back to a dealer. I then took it to another Ford dealership on October 22nd for a second opinion, and they stated that the canister purge valve was sticking. On October 24th, the vehicle was returned back to me and within a couple of hours same symptoms. On Nov 5th, 2019, I was advised the canister purge valve was replaced after the parts were on bo for 2-3 weeks. However, car started driving the very exact way followed by service engine light and transmission overheating warning. Additionally, the car did not accelerate when attempting to make a left turn and a diesel had to swiftly hit on their breaks to prevent crashing into me. The vehicle was returned back on the 8th of November, however, dealership stated they were unable to duplicate concern. On November 13, the vehicle was picked up and on November 14th I had to take it back due to the same issues. On November 30, I was advised that they notice a clutch slipping, vehicle rev high when trying to reverse or accelerate. However, vehicle operating as design. This is not the case. After 6 attempts in trying to rectify this issue, it is not. My safety is a concern here as the vehicle is not operating as design and currently remains as is.
Shortly after I bought this car. I noticed originally last of power during acceleration and later it would do a combination of last of power at times and lunging when the automatic transmission would shift gears(automatically). Eventually, frontier Ford(dealership) replaced the clutch N a few other minor items related to the clutch. The problems the same issues continue to occur. I finally filed a complain with the BBB, it appears the dealership simply never returned their calls or emails and that case was closed. Next I contacted the sj bureau of automotive repair. Their determination was that Ford fiestas and Focus models were notorious for serious trasmition problems. It implied that it was a feature not a bug because eventhough the sj bar knew of these serious issues they took no action. I started not driving the car as much looking into how I could get the manufacturer to buy back this unreliable dangerous car. I am en experienced driver so I avoided accidents when the car would malfunction, however the nigh of 11/06/19 at about midnight my daughter took the car without permition and when the car lunged foward (as it would do while shifting gears automatically) during a street turn, she lost control of the car and crashed into 2 parked cars. The airbags didnt deploy and the seatbealt didnt lock resulting in her getting a concusion and a pretty bloody mouth as her head hit the steering wheel(these 2 defects were unknown to me previously). Having to do monthly payments on this unsafe, unreliable car had lots of negative ripple effects in my family's life culminating in my daughter being injured by well known defects by Ford. It is my understanding that there is even class action lawsuits for fiesta and Focus cars but I truely dont know how any of that works. My hope here is that at a minimum these complains can help get these dangerous cars off the road.
While I'm driving on freeway or regular highway the car just dies out for no apparent reason almost got into a bad wreck because of it had to coast it off the road out of way from traffic so I wouldn't get hit it's done this more then once took it in and they reset the computer it was ok for 2 days then did the exact same thing just died while I was driving on the highway the whole car turned off so had to put in park and then start took a few times to start then finally started and left but this keeps happening definitely not good for vehicle that only has 44 thousand miles on it.
- Albuquerque, NM, USA
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When I'm driving my car it doesn't matter the speed I used to think it only happened if I was driving on the highway but it happened on my way home a day and I was going 35-40 mph. Basically while driving my car starts to slow down and no matter how much I press the gas it doesn't change gears/ speed up. When this tends to happen the engine fault light will come on. By the time I get to the dealership and turn the car off and turn it back on they say nothing reads on the diagnostic so basically whatever reason the light comes on for doesn't stay in the system so that they can see the issue. This has happened five times within the past two months.
I bought my car brand new. The transmission has been shuddering at an increasing rate. The car is slow to pick up speed and often jerks as it tries to increase speed by small increments, such as 5mph. When I do try to accelerate the car expends a ton of effort, the RPM shoots up, the car shudders and shakes. As the problem seems to be increasing, my concern for my safety is also increasing. It is difficult to merge into heavy traffic as my cars ability to accelerate is always difficult to estimate. This is becoming more and more of a safety risk. I am deeply concerned that these transmission problems create a safety risk for when I am driving on highways. However, the problems are still present on city roads because my car is unable to keep up with the everchanging speed limits in my town. This problem has been ongoing since I bought my Ford, but has definitely increased in its severity.
2017 Ford Focus titanium. Dallas, tx. Engine misses when accelerating. While driving down a 2 lane farm to market road which I drive twice a day at the least- the car started slowing down and it was as if the gas pedal wasn't working. And of course the engine light came on. Took it to get electronically diagnosed and it is a valve for the gas. I haven't received any recall notices via mail. I need this taken care of before time for the inspection in a month. How do I go about seeing if this is in fact a recall and get it fixed asap??
The contact owns a 2017 Ford Focus. While driving 75 mph, the vehicle decelerated, lost power, and the check engine warning indicator illuminated. The contact managed to veer the vehicle to the shoulder of the road. When the vehicle was turned off and restarted, it resumed normal operation. The vehicle was taken to an independent mechanic to be diagnosed, but the cause of the failure could not be determined. The dealer; however cleaned the throttle body. The failure recurred. The contact stated that NHTSA campaign number: 18V735000 (fuel system, gasoline) was a possible cause of the failure. The dealer and manufacturer were not contacted. The failure mileage was approximately 71,000.
I came close to a car rear ending my vehicle as my engine started automatic slowing speed. This issue comes and goes. I've been reading there is a recall on this so I do not understand why I have not received a recall notice so I can take it to a dealer to get this engine fixed.
The contact owns a 2017 Ford Focus. When the vehicle was started, the check engine indicator illuminated and remained lit. Also, the vehicle did not start for a few days. The battery was replaced, but failed after three days. The vehicle was taken to an independent mechanic to be diagnosed and unknown failure codes appeared. The mechanic replaced the door sensor. The manufacturer and dealer were not made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
My vehicle engine completely stopped on its own and the vehicle indicators showed that the engine overheated. This was after less than 10 minutes on the freeway going 55 mph. This vehicle has a software related recall for it as well currently. I towed the vehicle to autonation Ford of miami to be serviced for the recall and for the engine trouble(it only has 26,000 miles) and they informed me that they were not willing to look at the vehicle to even offer a diagnosis for at least 2-3 days. They did not offer a loaner vehicle or any mode of transportation in the interim. This is unacceptable behavior, especially for a vehicle under recall. This issue has occurred twice at this dealership with my two Ford vehicles.
While driving the car, 4 days after having the 2nd clutch replacement at 30,000 miles, it was on a street not highway, the cars electronic dash displayed "transmission fault fix now". the car then slowed down a bit losing power, then several other signals appeared on screen, brakes and a few others, then the engine shut down and power went out. The car would not restart after a few minutes, so aaa called to tow it back to dealership. This happened Sunday July 28, 2019. Monday afternoon, after they had time to look at vehicle, I received a call telling me that the "alternator " was faulty and they would get back to me when they had the replacement which turned out to be the next day. The issue with this is my wife had been 110 miles away and had drove home Saturday July 27. If that had let go while she was traveling the 70 mph speed limit there could have been a fatal accident. This vehicle has been in and out of Ford dealership 5-6 times for safety related issues
Fumes coming in thru the ac vents while in the highway when accelerating and turbo is engage. Vehicle was taken to the jlr dealer for this issue and a dealer person went with me for a ride and agrees that the fumes were inside the vehicle coming thru the ac vents. This was reported to the service advisor, it was checked and according to the mechanic the issue could not be duplicated. What an answer. I'll upload the repair receipt. This invoice date was 18 July 2019.
The contact owns a 2017 Ford Focus. The contact stated that the vehicle stalled and hesitated while driving without warning. Also, the gauges on the instrument panel failed to function properly. The vehicle was taken to chipola Ford (4242 lafayette St, marianna, fl 32446, (850) 482-4043) where it was diagnosed that a computer update was needed. The dealer stated that they repaired the vehicle; however, the contact felt otherwise because she was not provided a bill of service. The manufacturer was made aware of the failure and did not assist. The failure mileage was 20,000.
Tamara recall transmission and clutch system are affecting driving capabilities and performance abilities. Improperly shifting, wear and tear on tires, not one tire is original and can't afford tires every 6 months. Issues occur while driving, climbing hills, driving in traffic inside city limits
I have a 2017 Focus that the transmission thats sluggish/slipping. I bought the car new and at 13,000 I already had to replace the transmission for a clicking/stalling/slipping. When I bought it in and explained the reason its like they already knew about the issue and the part was on back order. Had to wait about a month before the part got changed. Now at 15,000 the transmission acting up again. The transmission revs high before switching gears. It sluggish when merging onto the highway. Even when needing that little bit extra power going up a hill, it bogs down and I have to move over in lanes make sure no one behind me gets stuck. I'm already thinking about taking my car back in again before my 30,000 mile warranty hits to try and get it replaced once again. The transmission is unreliable and not effective. I wish I didnt buy this car and went with a Nissan or Toyota. But im stuck with this unreliable car.
I received a recall letter in January 25, 2019. The recall 18532 fuel tank inspection. Hallmark Ford in batesville, ms said the inspection passed. On June 10, 2019 the car would not start they towed the vechicle to the dealership with 32,573 miles. On June 12, 2019 I picked the car up from the dealership. The car ran from June 12, 2019 and it stopped in the garage on June 22, 2019. Roadside service picked-up the vehicle on June 23, 2019. 0N June 26, 2019 hallmark Ford in batesville, ms said the car is ready to be picked up. When we arrived to pick the vehicle up at the dealership the vehicle would not start. They had to push the vehicle back inside the service department and parts has not been put back on the vehicle correctly. They tried to jump the vehicle off but it would not start. So I asked for a service vehicle to drive and I am a female and I wanted a car but they gave me a pick up truck. I feel unsafe with my children and grandchildren in this vehicle. Contact informatiom: [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Bluff City, TN, USA