The contact owns a 2013 Ford Focus. The contact stated that after shifting from reverse into drive, the engine vibrated and caused the entire vehicle to shake violently. The contact mentioned that no warning lights illuminated on the instrument panel and the vehicle resumed its normal operation after the vehicle shifted from first to second gear. The failure occurred on two separate occasions. The manufacturer was contacted and did not offer a remedy. The vehicle was taken to the dealer. The technician diagnosed that the clutch assembly and transmission needed to be replaced.the vehicle was repaired but the failure recurred. The failure mileage was 15,000 and the current mileage was 15,300.

- Elizabeth, PA, USA

Vehicle grinds gears frequently. From 1st to 2nd gear vehicle will shake, loose power and almost stall before engine regains power and shifts to go forward. Taken to Ford 4 times. They say it is normal and just needs to be broken in. At one visit, they gave me a 2 page handout on how dual clutch engine works, as if that justifies the performance. They finally replaced clutch which helped for a couple of days before original problems returned. Now, on a good day, the car just grinds in 3rd gear. Meanwhile, Ford does nothing, says there is no problem.

- Plainfield, IN, USA