This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My car started by losing power and the the engine would race up in any gear. The lights on the dash would dim along with the radio and the headlights. Then on Oct 31 2002, the gages went crazy. I parked the car and called Ford and asked if they would run a test to see what was wrong. They said I would have to pay for the test and I told them I could not afford it. Since then I only drive the car to the store about 5 miles from my house and back. Now the engine is stalling again in any gear. The engine light is on. I again asked the dealership and Ford if they could run the test to see what is wrong with car again they refused. I just now wrote a E-mail to Ford. I just want my car that only has about 49000 miles to run. Ford is offering a longer warranty on the newer Focus why not offer it to us that owner the piece of junk older Focus.
I have been in the shop about 7 times during the last 3 years due to problems with my new Focus. The clutch failed at 6700 miles, along with the brakes, and things got worse from there. The front windshield leaked water into the roof, the fuse on the fan/air conditioning system melted, and the brake pads were replaced numerous times. Also, the fabric on the seats caused me to get shocked every time I got out of the car. Ford's lack of customer service was painfully obvious as well during these repairs. I ultimately traded in my car for a competitor's car and I'm feeling much better now.
We purchased this 2000 Ford Focus on 11/13/00. We began having problems with the manual transmission for the first time in January 2001 and took it to the dealership on 1/25/01 for diagnosis and repair. The vehicle has been in for repairs 4 additional times for manual transmission problems on 8/01/01, 1/11/02,7/09/02, and 2/13/03. The problems have been difficulty shifting into 1st and 2nd gear, grinding when shifting into 3rd gear. One of the times it was taken in we had completely lost the ability to shift into 2nd or 4th gear. Each time they have fixed the problem only to have more problems occur. The vehicle was taken to the dealership on 1/30/03 for road noise and wobbling in the wheel. The tire almost fell off on the way to the dealership. At that time we were advised that there was a recall on the wheel bearings. We had never received notification of this and in fact the service manager said that he was unaware of the recall until he looked up our vehicle in the computer. They subsequently performed the following repairs: Found related damage because of recall as follows, left drum, spindle and bearings refaced right drum R & R right spindle. Rear shoes replaced parts for related damage. This is the information stated on the invoice. At this time the check engine light had also been on so we asked them to also find out what that problem was. They found gross leak found at evap manifold line. Replaced line. This vehicle has also been to the dealership for several recalls including the replacement of a battery cable on 1/30/03 and another unspecified recall on 10/02/01. This vehicle has been in the shop 6 times for a total of 67 days in the 27 months that we have owned it. It now has 35,800 miles and the warranty is about to expire. We have made several calls to the dealership and to Ford customer service. They have offered to extend the warranty on the drive train and charge us a $50 deductible each time that the vehicle requires service on this system.
Bad brakes, leaking transmission X 2 repairs, numerous electrical probs, one "accident", damage repaired at Ford expense, bad tire, noise from front rt side, "'surge" prob, car seemed to "'stick" in a gear. I don't have my file with me but I know there is more.
When driving the car it goes into neutral then back into gear when backing up the car it grinds the non-drivers side floods everytime it rains windshield wipers were no good both back doors make loud noises when opening and closing there are dents on the non-drivers side below the doors engine light goes on once in a while when driving car sometimes jumps into gear.. (scary) and others I asked the car dealer before buying the car if this car had been in any accidents.. he said.. michele, we do not sell cars that have been in accident. After some of these problem had occured I checked the VIN# and it said that this car had atleast 12 problems before I bought
- Bedford, MA, USA
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My complaint is all the problems we have had with the Focus. We have had numerous recalls and work done from the drivers seat collapsing, wiring harness replaced, bearings in front, and rear, brake assembly, sway bar, and have had to replace 3 sets of tires, and line up 3 times because they will not make good and the car eats tires. Now we have 52,000 miles on the car, and a pin has come loose and gone through the transmission, and case. Altough the dealer has been very good, we bought a new car so we would not have this hassle, and that is all we have had.
I have been hearing funny clunking noises from the motor at highway speeds and more recently the engine cuts out when driving, almost like it slipped out of gear. People have looked at it but they says its fine, its done it 4 times already and its kind of getting old.
Takes off real hard like it wants to die but won't, then stops. When car is ran for a while it starts doing. We are not the only Focus with this problem. There are others along with their reverse going out or first gear. Every one who takes it in doesn't get it fixed
I bought the car in June of 2000 since this time the car has had a number of recalls on the car. I feel that the people that bought the 2000 model of this car should not be liable to pay the amount the contact was signed. Due to the fact that at the time the car was bought, the people that bought the car didn't know that most of the car's life would be in the shop being fixed. Also Ford knew that the Focus was prone to this happening.
I started to replace tires as early as 5,000 miles just about 7 times by now. Replaced ignition 5/03 for $667 the key would go in and wouldn't turn. Spring coil driver's side broke while in traffic replaced 4/03 for $158.50. Now the transmission is completly gone the car would not back up. Please help me, I just don't know what else to do. The customer service at paul clark is so poor that I would not go there anymore.
The consumer experienced two defects with her vehicle. The back passenger seat belt was placed in backwards per manufacturer, the volume on the radio increased and decreased without control, the gear stick slid off the post, the vehicle stalled when going to a complete stop, the power knob to the radio would become sticky whenever the sun was present, the trunk would not open, the ignition switch jammed twice, the rear view mirror was stuck in the open position, and the steering wheel adjuster did not exist. The consumer requested compensation.
I have a 2000 Focus. I experiance hesitation when the fuel tank is about 1/4th full, it died once while turning around an offramp cloverleaf. Also when coming to stops it idles rough. When starting and waiting while in or out of gear, idling is rough. Turning corners I occasionaly get creeks from the front and rear. Sometimes I hear thumps from the rear when riding over bumps on occasion. I hear and feel a growl while the engine is running regardless of being in or out of gear or in or out of motion. It feels more prominent when the temp. Is below 60 degrees. I can feel it vibrating in the steering wheel while turning and it seems to stop while turning left but continues when the steering reaches center. While going up or down inclines or small depressions in the road it becomes even more noticeable and you can feel it in the floor. The drivers side rear door lock sometimes clicks in and out of the lock postion erratically when the electronic door lock/unlock button is depressed. This handle is also extremely tough to open. Sometimes power is lost to the radio, I remove the detachable aniti-theft piece and replace it, sometimes it works, sometimes I need to do it numerous times before the radio will turn back on. I had experianced warped rotors on the front when I first bought the vehicle numerous times, but I switched them with slotted rotors so I no longer have this problem. My rear brake drums are stock (but the pasds are not) and they squeal quite frequently, possibly due to excessive dust. I had noticed that sometimes the power window control would not work for windows other than the drivers. This has not happened in about a year or 2. I have just recently experienced water in the passenger well. Last, occasionally the transmission will hesitate while driving. It almost feels like the transmission is shifting into neutral, but more like it was a human with a cluthc out a bit who cannot make up their mind about what gear to use.
The vehicle failed to shift gears while going up hills, and the transmission light was flashing. The vehicle was serviced and the servo piston needed to be replaced.
The vehicle experienced problems with the wiring, transmission-(jump out of gear), fuel gauge level is inoperative, and the motor would race. The shifter and cable was removed, and the center console was removed to replace the shifter assembly. The dealer could not duplicate the fuel gauge problem. Mr scc
Both front rotors were cupped and tapered, the dealer suggested that the brake pads were too hard for the rotors which caused unusual wear. In less than 3 years, 27,736 miles the transmission has slipped 6-8 times, the vehicle was taken to the dealer but they were unable to duplicate the problem on two different occasions. Nlm
A D V E R T I S E M E N T S
- Atoka, TN, USA