This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The doors are always saying they are ajar and they are not. I have taken it to the dealership they took out one sensor on my door and then after that two others went off and now they continue to go off. My lights will stay on for about 10 minutes and they will finally shut off and sometimes they shut off turn back on and then my alarm goes off in the middle of the night most of the time. I'll shut it off lock it make sure all the doors are locked and then I will go back out and the alarms are going back off. Again all the doors are shut the car's been sitting there for probably about 3 to 4 hours and I'm pretty sure that the lights keep going on and off after a while the alarm starts going off. It is draining my battery my battery is going bad because of it I don't know what else to do. I need this fixed. I work at the hospital and we have to park our cars a couple miles away so if my cars going off I have no idea there has been several times that I have had to get my car boosted because my battery was dead.
On Thursday, April 6th 2017, I went out to my car (stationary) and it would not start. I had just driven it to the doctor's office approximately an hour earlier. There had been no warning lights or indications. Ford certified pre owned warranty covered the tow to the dealership. Dealership could not diagnose vehicle the same day and I had to rent a vehicle. On Friday, dealership diagnosed the problem as a faulty fuel pump module. They indicated to me that it was not covered under the certified pre owned powertrain warranty. I called my extended warranty company which covered only a portion of the repairs and they did not cover the rental car amount. The total amount for service was $856. I paid $537 of that plus and additional $40 for the rental car. On Monday, April 10th, I did some research and found that certain 2013 Ford flexes had a recall on fuel pump modules. Your website listed, "fuel pump malfunction may cause engine stall. A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash. Ford's number for this recall is 16S31." I called Ford customer service and they checked my VIN number. They indicated that my vehicle was not covered under that recall. I was shocked as this is the same exact problem that other vehicles had. I believe that Ford should be responsible for the cost of repairs and should reimburse me. I was very fortunate to not have been driving or have my children with me when the module stopped working. I would appreciate NHTSA looking into this matter and following up.
I am having multiple problems with this vehicle! first and most important is door latches are not reading closed which disallows safety lock during operation of the vehicle. I also believe this might be the reason the alarm/panic randomly and quite often goes off. Secondly the third row seats no longer operate correctly from the panel in the rear cargo area. It clicks and try's to move but will always return to the normal position making it impossible to use them to allow extra storage space. Lastly the traction assist is very erratic when driving in snow which makes this vehicle less then desirable to drive in the snow, even with the control assist off it handles very poorly in icy/snowy conditions. Overall I hate this car if I wasn't upside down in it would be gone asap.
This 2013 Ford Flex has experienced several electrical, mechanical, and lighting issues. All 5 door latches, door sensors, car's alarm system, and battery has failed. The car's BCM has reported intermittent door ajar alarms. This effects the car's door locks as well as the car's dome light and car's alarm system. At no point will the car's doors lock while the car is in drive. So any child can open up a door while the car is in motion. The dome light comes on causing a vision glare at night. Twice my wife has almost pulled out in front of oncoming motoris at night, do to the light glare within the car. Because the car's dome light comes on intermittently, the car's battery drains down while parked. You cannot set the car's alarm without the door sensors setting the car's alarm system off. My local Ford dealership has replaced all 5 door latches and sensors, the car battery, and the BCM at a financial loss to me at $1700. At no point has Ford offered to help with these issues. Now...it's time for the NHTSA to act and help protect the consumers before a tragedy strikes. Luckily....I had the money to fix these issues to protect my family of six. Thank you!
There is a 115V power outlet in the console in front of the back seat for use by back seat occupants. The cover for this comes off very easily leaving the 115 V brass metal electrical contacts exposed. Back seat occupants can easily receive an electric shock if they touch these exposed contacts.
- Sherwood, OR, USA
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The door latches kept failing when this happens you get an indication that the door is ajar, this sets off the alarm with operates the flashing lights and will kill the battery if let to so far I, ve changed three latch and a lift gate with no end in sight
The door latches and/or sensors do not function properly. They are constantly saying the doors are ajar when they are not. I filed a report in July and was told it was not a saftey issue. I beg to differ when I cannot lock my doors and the interior lights will not go off. Its been a year of dealing with this, I finally broke down and took it to the dealership to pay $200 to have the sensors clean with the "special tool" that only they had. I did that only after having to spend another $150 on a new battery that was drained from the interior lights coming on and off all night long because of this issue. I had the sensors cleaned in November and now in February the problem is begining all over again!
The door sensor is not functional causing the car to think the door is adjar causing issues with the battery, security system and owner safety. Ford is charging 600 for parts and labor to install a new version knowing that the previous one is defective.
The contact owns a 2013 Ford Flex. When the vehicle was started, the "driver door ajar" warning indicator illuminated and beeped. When the vehicle was in drive, a "shift to park" warning indicator illuminated and seized until the vehicle was stopped. The failures were not diagnosed. The manufacturer was made aware of the failure and stated that there was no recall. The failure recurred. The failure mileage was 79,000.
My vehicle's "door ajar" sensor will not turn off even when all doors are securely closed. This is resulting in my lights staying on for a very long time and the worst thing is that my doors won't stay locked at anytime. What's happening now is that when I lock the doors after exiting the car, the alarm will go off after a certain period of time, therefore, I have to leave the car unlocked or keep an ear out for it. I have tried manually locking the doors while I'm driving and the door locks will automatically unlock themselves. I don't feel safe knowing that someone could just jump in my car or open one of my back doors where my two children sit. I'm also fearful of my battery dying as a direct result of my dome lights staying on for such a long time every single day. I'm dreading the thought of this happening while with my kids and being left stranded. I wish Ford would take this issue more serious. There is absolutely no need for something tragic to happen in order for corrective action to be taken.
While the car is both parked and in motion, the door sensor incorrectly states that the rear passenger door is ajar. This has happened during the day and at night. It has also happened while temperatures were above and below freezing. It seems to be a systemic issue. Since the door sensors are connected to the lighting system, it affects interior lighting of the vehicle. It also affects locking and security mechanisms on the vehicle. This problem is widely reported on the internet. I haven't taken pictures of the issue yet, but I can easily get them since this problem happens so frequently.
Instrument cluster indicates (1) or more doors open despite all doors being closed. Occasionally, slamming door(s) will resolve; other times, lightly closing will satisfy the door switch. Cold and wet weather seems to aggravate the issue...numerous times in which the door switch could not be satisfied, resulting in dome light staying on while driving, making night time driving very dangerous. Issue has been on-going for past ~3 months. Each door switch is approximately $500/ea, plus labor to install. Dozens and dozens of other consumers mention similar problems per internet search. Several of those consumers have indicated that replacement parts fail after short service time, too.
A both passenger side doors fail to detect being shut. This prevents the doors from automatically being locked when driving and present a hazard in the kids are able to open doors in back by simply pulling the handle.
The contact owns a 2013 Ford Flex. The contact stated that the vehicle failed to start and stalled numerous times without warning. The contact was able to order the fuel pump electronic module from the dealer. The part was replaced and the vehicle was repaired. The manufacturer was notified of the failure and indicated that the vehicle was excluded from a manufacturer recall. The approximate failure mileage was 94,000.
The door ajar light won't go off when the door is closed when car is stationary or moving. The dome lights stay on while driving and while off. It, drains battery and automatic locks won't engage while car is on and moving. My kids can open doors while driving. It also causes the car alarm to go off !
Driver side door warning keeps lighting up and beeping. The door is not ajar, but constantly getting the message to put it in park and re-shut the door, even while driving. Interior lights now not working properly because the car thinks the driver door is constantly ajar. Interior lights no longer come on when I open the door, only when key is in the ignition. They take 20-30 minutes to shut off now after the car is shut off.
Right front side door is shown ajar. Interior lights remain on. Very dangerous do drive at night. Battery will run down since lights will not turn off. On line string indicates very high incidence of faulty door switches.
The door ajar warning light is always on even though the door is shut. The door can be opened while the car is moving which is dangerous. I was told that this is a known issue with the Flex and the entire latch assembly would need to be replaced. Why isn't this safety issue being dealt with by Ford?
3 out of the 4 doors on the Flex will not lock, I called Ford again today and was told we are not a part of the 2.4 million cars recalled. My children cannot lock the doors while we are traveling and it is very concerning to us, Ford suggested I pay for new locks and if we are recalled they will reimburse me.
The issues arises when the door latch and integrated sensor fail to recognize the door being closed properly. A display on the dash will inform the driver of the which door is "ajar". the vehicle will not chime and interior lights will turn off if the vehicle is put in drive and driven. The safety concern is that the vehicle will now not allow the doors to locked while parked or in motion. An invited person could enter the vehicle at a light or an the event of a serious collision the door may come ajar. A search of the internet will reveal this is a common issue and Ford has even redesigned the part because it is aware of this flaw.
A D V E R T I S E M E N T S
- Lubbock, TX, USA