This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Fiesta. The contact stated that while reversing, there was an abnormal noise coming from the front of the vehicle. The vehicle was taken to a dealer where it was diagnosed that the steering gear failed but the vehicle was drivable. The vehicle was not repaired. The failure recurred. In addition, the contact received notification of NHTSA campaign number: 15V246000 (latches/locks/linkages) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer notified of the failure. The failure mileage was 31,800. VIN tool confirms parts not available. Update 01/15/16 MA updated 2/4/16 the consumer states the transmission will not go forward or reverse.
The transmission experiences excessive shuddering and jerking with acceleration, severe rattling and grinding noises, to complete loss of response with the accelerator. This is every time it is driven. It has supposedly been repaired on Ford 5 times now, however this time they will not cover it. This is a danger to myself, my family and anyone else on the road when you can not control acceleration/deceleration. This has been ongoing since 11/2014.
This is an update to a previous complaint with my car. Previously the car gave out in the hills of a sf. The car said it had a problem with the transmission and would not give any propulsion risking going backward on a hill. The dealer updated the software. They said this was the fix. They said after 1000 miles it should fix itself. Since then the car has been running much more sluggish. It forces itself on accelerating. It jerks much more excessively when I take off the gas. It jerks much more when I brake and I hear the metal grinding and clanking together. It was a really bad software update. 1000 passed and we ran into another problem. I had the car parked in the house. Tried to turn car back on and would not turn on. I heard clicking noise as if the battery was dead. I had dome lights on for a few minutes but nothing excessive. Shouldn't die out like that. Tried several times to turn it on and nothing. Started to call roadside assistance for backup. I then removed the car charger I had plugged in and tried again. The car sputtered on and starting giving me notifications. A service and check engine light. Also the display said that there was a "transmission malfunction" and to service it now. The engine was really forcing itself as I heard it. RPM was high even going slow. Car still sputters on after a few tries. Checked the codes through obd2. Car was throwing P0606. Said that it was ECM/PCM processor problem. I have no idea what is wrong with this car. I feel like its completely falling apart all around. Horrible car with too many issues!!!! this car needs a massive recall on it!!! it is unequivocally unsafe and unfit for the road!
Got my car new 2012 it is a 2011 had service work mostly oil change tire rotation ect in 12-31-14 had to take it in sounded like it was flying apart when you drive jerked when you tried to take off felt like you were driving on rocky road speed bumps they installed seals for leak clean clutch and perf test drive upload shudder to hotline for clutch appv installed new clutch and seals/repro PCM/tcm and perf trans adaptive relearn perf test drive vec hotline appv paaxr this done ok for a bit took back in Oct 2015 same problem jerking and sounds like it falling apart also had recall on door lock went back to get it I am very unhappy with car still have the problem they have to order parts as of today Nov 6 2015 had to be towed wont even crank and wont come out of gear dont buy one not sure what can be done but I feel like they should have to buy car back thats a lot of money and its hardley over the 36 000 miles. Not a happy buyer the dealership has been very nice but says that they dont know how to fix the problem but the makers wont tell you that so sorry car Ford buy them back.
- Hudson, NC, USA
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After purchasing this vehicle in 2012, I experienced shaking while shifting, shuttering noises and idling in low gears. Several months after purchase, I contacted the dealership and I was told that oil was leaking onto my clutch. Covered under warranty, they replaced the flexplate and seals and reinstalled the transmission. I continued to experience shuttering, shaking and troublesome shifting but was reassured by the dealership that this experience was normal for this vehicle and its transmission and I need not be concerned. This week, while using cruise control at about 60 mph on a busy highway during rush hour, I heard what sounded like metal parts breaking under my left foot following by grinding noises. I pulled the car to the side of the highway safely but had to apply the E-brake because the car rolled forward in park and refused to accelerate in drive. I also saw messages on the computer monitor that read "hillside start assist" and "transmission ok." I called roadside assistance and after leaking what appeared to be oil all over the bed of the tow truck, the car has been taken to a Ford dealership. I have not yet received a diagnosis for the problem. The service adviser told me that he believes the issue is the traction control module. It should also be noted that two months ago, this same service adviser completed a tcm update following a letter I received from Ford this year to have this update applied. Ford Motor Company and all of their affiliated dealerships have endangered the lives and well-being of their customers and are providing misleading information about their vehicles.
In November of 2014 I received my recall notice on my 2011 Ford Fiesta about a 'shuttering' issue within the motor/transmission. Since this time, my car has gone back every 3 months to have the same issue repaired. This will be transmission number 4 within 1 year. I was already told by the dealership that my car cannot be repaired. Ford cannot fix the issue. The dealership has been great, they have been honest with me from the start. They have advised that they will continue to try and fix the car under warranty until it runs out. The 2012 Fiestas do not have the same motor or transmission thus, the issue is fixed. I called my finance company and asked them if I can return the car since the car cannot be repaired. I was advised I had to go through Ford and have them start the paperwork. I was further advised that the paperwork has to be coded to reflex the car cannot be repaired, therefore it is coded differently to reflect on my credit report as a voluntary repossession due to unrepairable vs just non-pay. I called Ford customer relation team 1-800-392-3673 options 1,4 &5. I spoke with renee who advised I had to go to Ford credit to get the paperwork. Renee advised me my car is too old for them to buy back (my car is 4 years old). She further advised the number as 800-727-7000. She advised they would be able to help me. I called Ford credit and spoke with chad who advised me he could not help me since all I want to do is return my car and have the paperwork coded that it is being returned because the car cannot be repaired. I did not do anything wrong, I pay for my car each month and even for the months when my car is at the garage. I want to return the car and have my credit score not affected by the return.
My car has been into the dealer multiple times regarding the transmission shudder. Most recently when I received it back from the dealer the car came out of gear at 40mph almost causing a wreck. I took it back to the dealer. They said it's something internal with the transmission but they refuse to fix it. Now it doesn't want to come to a stop. It feels like it is searching for a gear the entire time you are driving it. I am scared to drive this car.
Loud noise and car seemed to be dragging and grinding.. like wheels wouldn't turn when I had driven 3 miles on a regular streett doing 45 mph.towed to dealer....dealer said it was the transmission, they replaced it on thur Oct 22, on tues October 27, it went out again as I was driving home, same noises and complaint.. it only had 45 miles on it since the new transmission was put in 5 days previously.they aren't sure whats wrong..scared to drive the car..im 65 years old,
The transmission in my Fiesta has had the same issue for many months. Sluggish on acceleration, jerking motions while cornering, rough shifting, disengagement and grinding noises from the assembly. I have taken it to the dealer numerous times to be looked at. On some occasions they have performed parts replacements, other times they have reprogrammed the cpu. In every case the problem persists. There are instances when the dealer can replicate the problem and others where they cannot. I am very concerned about driving this vehicle as the powertrain is unstable. The vehicle currently has 60,000 miles on the odometer and is 5 years old. The problems have been occurring for several years. The date referenced below is the last date the problem occurred.
The transmission is very sluggish between shifts of first and second gear. The car also doesn't always downshift when the brakes are applied. Had a recall notice from Ford for a software update to the tcm. Took in for service. No change. Dealer says it's just the way that transmissions works. Current situation is dangerous.
Currently driving my car with a bad clutch assembly because the part is on back order because of a customer satisfaction bulletin from Ford Motor Company. Driving today and the vehicle in front of me came to an abrupt stop. I came within an inch of rear ending the vehicle because when I put my brakes on my cars the clutch would not do downshift to stop my car. Had to steer to the right onto curb to avoid hitting the car in front of me, came within an inch of hitting the car. The dealer service department told me putting in a new clutch will not fix the problem because they are putting in the same defective part. This is my second clutch assembly within 7,000 miles.
I bought a used 2011 Ford Fiesta in December of 2014. Within a couple of weeks I began to experience excessive shuddering, knocking, banging noises. Excessive shaking, stuttering. I have taken it to my Ford service department and all they said is Ford wont do anything until the car breaks down or fails to move at all. And when that does happen, all corporate Ford will do is replace the clutch and they even said that wont be a long-term fix because it will always happen again and again.. I am really fearful of getting into a serious accident with this lemon... I am hoping but not holding my breath on Ford taking responsibility for this.. until the NHTSA makes them do something about it.
Car will not start. Push start button makes the car do a fast clicking noise. The car will not start even from a jump. Upon taking the vehicle to the auto shop discovered a bad transmission module resulting from overheating/loss of fluid. Module replaced by Ford. Three weeks later same problem.
After being in park at a gas station, I go into drive and start to go when the cars shudders, screeches, halts, and then loses power. I was able to start the car again, but when I pressed the gas there is no power. I try to put the car in park, and though the gear is in park an alert comes up telling me to put the car in park. Car will not go into park. Keeps rolling. Have to use my emergency break to stop the car. Paid out of pocket to have the car towed to the nearest Ford dealership. They said they were "pretty sure" it was the transmission control module. 5 days after bring it to them I call and find out that they have reprogrammed the transmission control module and something with the clutch. The problem is still not fixed. I haven't even been able to talk to the mechanic personally, but the lady at the service desk said "it's really thrown him for a loop. It definitely seems to be something with your transmission, but diagnostics says nothing is wrong with the car". this is going to kill someone. Period. It could've killed my boyfriend, my friend, my unborn baby and myself. I'm am furious with Ford. I have read hundreds of complaints from other people have the same problem with the same car. How has this not been recalled"?"
While driving from denver to longmont co (8/14/15) on hwy 76 the vehicle would not respond when I needed to accelerate then the engine cut off. I was able to restart and put in neutral to navigate traffic to get to side of the road. The car died. It could not be restarted. While waiting for tow truck I was able to start car again and tried to drive, it would not respond to accelerator and then died. Car was towed to longmont repair shop. The mechanic there reached out to Ford and was told they were aware of those issues but part was on 6 month backorder. Car was then picked up by Ford of longmont. They said that it wasn't the tcm and replaced 3 smaller parts. Six days later I was driving on diagonal highway in boulder co and the car refused to accelerate and the died. Car was towed to Ford of longmont again. I was told by the service department that Ford requires that when replacing the tcm they must first repair minor part and return to customer as "fixed" and wait for subsequent part failure before replacing the tcm. Ford of longmont replaced the part on 8/20/15.
The contact owns a 2011 Ford Fiesta. While driving approximately 20 mph, the power train hesitated intermittently without warning. The failure recurred on several occasions. The vehicle was taken to the vehicle where it was diagnosed that the tsm needed to be replaced. The dealer stated that the vehicle could not be repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,000.
In Feb. Of 2015 I received a letter from Ford Motor Co. About the transmission control module. The "notice" said my car may experience intermittent symptoms of lose of power while driving, no-start, or a lack of power, among a few other things. When I called a Ford dealer...I was basically treated like a stupid old woman and when I ask what I should do, I was told drive it until it happens!. well, it happened! 5 months later my car stalled, the motor kept running, the car just would not go, I was lucky I had time to get to the side of the road before I was rear-ended. Ford did "fix" my car. Today, 3 months later, my car stalled on a very busy high, 18 wheeler right behind me and once again I was able to quickly turn into a parking lot. Now they have my car and it will take 3 months, that's right 3 months to "fix" it! I'm very happy to be alive to report this. I'm very happy I get to see my family again. Thanks Ford for almost taking my life twice!!!! why is this not a recall!!!!!!! let's not forget about the people I could've died with today. I'm so mad. How can Ford get away with this. Who will die today, tonight or tomorrow because of this? better pray it's not your family member or mine!
The contact owns a 2011 Ford Fiesta. While attempting to accelerate, the vehicle made a jerking motion and hesitated to accelerate. The failure recurred multiple times. The vehicle was taken to a dealer for diagnostic testing. The technician diagnosed that the clutch needed to be replaced. The vehicle was repaired; however, the failure recurred and the clutch had to be replaced again. The VIN was unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 27,000.
Issues with car weak performance, car shuddering, grinding noises in engine, stalling when brake is pressed while in drive gear, car lunging forward and not wanting to engage, not wanting to go after a complete stop, not engaging in reverse, and engine light coming on randomly. Almost rear ended by a car behind me came to a screeching stop because of the hesitation to engage in first gear. Took the car to a Ford dealer and was told that I would have to pay a diagnosis fee. Because if it did not test at a certain level of performance the dealer would not pay for the testing or repair. I stated I had a customer satisfaction program 12mo1 letter for the clutch assembly and they said it did not matter. I left the dealer very upset and dissatisfied. Drove the car and the symptoms worsened. I got into my car one day and the car would not engage in reverse. Luckily on was parked on an incline and coasted out of the parking spot. Drove the car to the dealer and they did not have the new clutch assembly in stock. I then asked for a rental until the car was repaired because I felt it was very unsafe to drive my daughter in with the problems it was having, I was told no. So I was forced to drive this car with these problems for a week until the Ford dealer received the new clutch assembly. This car is a very dangerous vehicle to have on the road not only for those driving the vehicle but also for those car that drive behind these cars. Ford absolutely knows they have a major issue with the dual clutch system. Regular clutches are controlled hydraulically but these dual clutches are control electronically by the tcm which has a customer satisfaction program 14M01 that Ford has sent out. Between the leaking transmissions seal corrupting the clutch and the tcm failing that controls the clutch that is a double jeopardy situation. This is a very dangerous car to have on the roads.
A D V E R T I S E M E N T S
- Pueblo, CO, USA