This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
About 3 months after buying this used Fiesta, castro in milsboro, de found a leak under the motor. Since I wasn't loosing oil the Ford dealersip didn't think it was a major issue. In August of 2015 reverse slipped out 5 times in 4 weeks. Ford dealer in lewes, de finally looked into problem and found the transmission seal had blown causing fluid to get onto clutches and throw-out bearing. Two weeks later it was finally fixed. Now I'm having issues with hard shfting, and stalling between gears. The dealership in georgetown, de checked and stated the transmission was "within Ford peramiters". Ford customer support stated "if the problem escalates to please call us back" so the car still is shifting badly at this powing.
The contact owns a 2011 Ford Fiesta. While driving at various speeds and attempting to stop, the vehicle would shudder and make an abnormal noise. The vehicle was taken to the dealer where it was diagnosed that the transmission failed. The contact stated that the vehicle was serviced under a manufacturer's satisfaction recall for the power train, but the failure recurred. The vehicle was brought back to the dealer where the software was updated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a 2011 Ford Fiesta. While driving at various speeds, the transmission stuttered. The contact stated that the failure previously occurred and the transmission would not shift. The vehicle was taken to the dealer where it was diagnosed that the transmission failed and needed to be repaired. The vehicle was repaired; however, the failure recurred. The vehicle was brought back to the dealer twice for repairs, but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 45,000.
"takata recall" when I stop at a red light, and then try to go when it turns green, 2 out of three times there is no forward gear. Then I have to turn on the 4way flashers, turn the key off and on again, then I can go forward. This is very dangerous in heavy traffic. Other times the car won't go into neutral when coming to a stop light, and wants to push you into the car in front of you, or thru the light! I've had it to the dealer probably 5 times, never ever helped. I tell the dealer every time I go there that the car is gonna kill me! I won't lend to anybody. I'm very uncomfortable driving my grandchildren in this car.
My daughter drives this car. Car stutters when driving, idle goes up to 3K, overheat icon came on, idle goes high but car decelerates, car bucks like a Bronco. Ford charged us over $500 to replace a cooling fan, did 3 software upgrades, said they replaced the transmission control module, same issues repeated except for the overheat icon, idle still went high and car stutters, bucks, again the trans stopped propelling the car. Now they say it's the throttle body and want over $800 !! to repair it. The 2011 Ford Fusion has a similar problem and is now covered for free under a customer satisfaction program, all of the windows in the car are hard to raise, you have to manually push them up while holding the up button. The throttle issue is new but why didn't those codes turn up previously when the car exhibited the same symptoms? imo this is a poorly manufactured vehicle. Only 79K miles and sooooo many problems.
- Azle, TX, USA
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The contact owns a 2011 Ford Fiesta. While at a stop, the vehicle failed to accelerate when the accelerator pedal was depressed. The contact attempted to shift into park, but the gear shifter failed to shift out of drive. The contact had to restart the vehicle in order to shift into park and resume normal function. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
My car will not go in gear. I took it to Ford on 2/2/15 because my car was stalling when I put it in gear they ran test and said my car was fine.. it not running.
Transmission studders and hesitates in lower gears when turning or pulling up to parking area slowly. Transmission has been serviced by Ford 3 times but we are now waiting 8-12 weeks for another set of clutches mean while it is getting worse to drive.
While driving, vehicle shudders and hesitates when accelerating. Lurches forward at times when stopped. Bucks while shifting (transmission is their powershift automatic). One time the transmission completely disengaged while driving on the parkway during a snowstorm, leaving in a very dangerous position. Had to turn the car off and on several times to get transmission to "reset". at times, when releasing brake from stationary position, car would shudder even before applying the throttle. Transmission control module has been changed out twice in the last 15 months of purchasing the car from the dealer as "certified pre-owned". last tcm change, the car had same issues as soon as I left service department. Called service adviser as soon as I got home and he said I had to drive the vehicle 1000-12000 miles for the transmission to "get used to the way I drive". needless to say, after 2000 miles, there has been no change in condition. Taking vehicle back for the 5th time for continued problems. I have recently inquired about a class action law suit against Ford Motor Company being filed in ca regarding these same issues from other Ford Fiesta owners.
On several occasions the vehicle has experienced decreased acceleration as well as delayed acceleration. Since June of 2011 to January 2016 I have had the clutch replaced 8 or 9 times with the power train module being reprogrammed. The problem still persists. Now Jan. 18th 2016 the car is experiencing a transmission malfunction. It will not accelerate over 10 miles an hour. Rendering the vehicle undrivable. I can't seem to get help from Ford or sunstate Ford in which the vehicle was purchased. Everytime they service the vehicle they state shuddering and the acceleration issues are normal functions of the vehicle. However each time they have replace the clutch or reprogrammed computers associated with the transmission. At the intersection of 441 and david walker dr in eustis fl we experienced the transmission malfunction leaving us in the middle of traffic trying to manuever at 10 miles an hour.
The contact owns a 2011 Ford Fiesta. The contact stated that while at a stop light, the vehicle shook and sputtered. The contact also indicated that the vehicle hesitated to accelerate and stalled intermittently on several occasions. The vehicle was taken to the dealer where it was diagnosed that the transmission was failed and the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,000. Updated 03/11/16
Car at random times refuses to go into any gear. This is the dual clutch automatic transmission. Most often happens after starting the car when the shift lever is moved into a gear the transmission remains in netural. You can over reve the engine no foot on the brake no gear engages. A few time while driving the transmissions goes into netural. So far I've been able to coast off of the limited access road onto a side street when that has happened. A few times the car has refused to go back into gear after coming to a stop at a stop sign or stop light. You can resolve the issue by turning off the car and restarting it. Sometimes it takes multiple restarts before you can get the transmission to shift out of netural. A few times the car has refused to start, I think the tcu refuses to put the transmission into netural at that point to allow it to start. When that happens I have had to wait upwards of fifteen minutes before the car can be started and driven. The dealer claims they can't do anything since they cant duplicate the problem while the car is in the shop. I've had the few recall notices related to the transmission done. I feel this care is not safe to take on a major highway but can't afford to purchase another vehicle at this time. I see many other owners reporting the same problems but Ford has either been unable to find a fix or it has been to expensive for then to want to implement. Majority of times I've experienced this has been in parking lots but other times has been on residential streets(stop signs) or limited access 35-40mph roads while driving or trying to drive away from a stop light. I fear the day it happens on a highway. I'm listing this past Monday as the date since it was the most recent incident. This has been happening for several years now and yet Ford refuses to do anything about it. I stated ) as the most recent.
The contact owns a 2011 Ford Fiesta. The contact stated that while driving at 30 mph, the vehicle shutters and hesitates as if it were to stall while the accelerator pedal was being depressed. The vehicle was taken to a dealer where it was diagnosed that the tcm module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,600.
The contact owns a 2011 Ford Fiesta. The contact stated that the transmission failed causing the vehicle to jerk violently and lose acceleration power, while driving. The brake pedal had to be engaged with force to be able to stop the vehicle. The vehicle was taken to the dealer several times where the transmission control module and the power train control module were updated and the power train clutch assembly was replaced. However, the failure was not corrected. The vehicle continued to jerk and lose acceleration power while driving. The vehicle was taken back to the dealer for further inspection. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
Since new the car's transmission has had lurching and jerking issues when shifting that have progressively gotten worse. Multiple times the car has lurched and stalled missing the next gear and almost caused us to get side swiped while making a turn. We were left stranded and had to replace the control module which Ford eventually paid for. Now after getting a trans malfunction warning the Ford dealer is saying we need a new clutch (the car is an automatic...that is what we paid for). The clutch has only worn out because of the excessive lurching and missing gears cause by the poor design despite several failed attempts to have the issue fixed by the dealer. Not being able to accelerate when making a left turn or pulling onto a roadway or merging onto a highway is a safety issue. Please hold Ford accountable. I don't think the car is safe because that happens all the time and the dealer can't seem to fix it. In fact I wont let my wife drive the car anymore because I think an accident is inevitable. We have had constant transmission issues since new. Ford denied an problem when the car was new and having these issues. Ford is willfully putting its paying customers at great risk physically and financially. We have records of repeatedly bringing this car in for repair. Ford (I believe intentionally) did not document my wife's complaints or that they even looked at the car when it was newer and they kept saying my wife was crazy and there was no problem. Turns out they were wrong and there have been major problems from the start and we all know that now.
Clutch shudder. After having a replacement clutch assembly installed 12,000 miles ago, the clutch shudder, shaking, delayed acceleration, and jerkiness have returned. Assembly was reinspected at dealership, confirming that the replacement clutch assembly also has the failure symptoms. A new assembly is being ordered
Transmission control module recall: After having the "tcm" software updated in September, the transmission malfunction light still comes on when my car will not switch gears. One day driving down the interstate, my car was going 65 mph and was not switching gears. After having it towed to the nearest Ford dealership, my car was worked on and the transmission control module was finally replaced. Less than a week later, my car would not accelerate or switch gears while driving up a hill. My car began to move backwards since it would not accelerate. My car was rolling backwards down a hill into oncoming traffic. The Ford dealership does not seem to be concerned and assured me the software needed to be updated again after it was updated less than a week ago. This is something that I find to be dangerous if the car will not switch gears. The first time the car was taken to a Ford dealership, I was told that the transmission control module part itself was on backorder and could not be replaced for at least a year. Three months later when it was towed to a different Ford dealership, they had one readily available and it was replaced within two days and the software updated accompanied the service event. Less than a week later my car is in limp mode and will barely accelerate to get me safely off the road. This issue is much bigger than it seems and Ford does not seem to have the urgency to fix a dangerous issue for their customers. Upon calling Ford to have my vehicle looked at, it was about a 5 day wait and they could not provide me with a rental or loaner car.
Vehicle wont go into gear. Engine starts fine, but transmission will not engage. Backed out of garage, put car into drive, and nothing. Car will not engage in R or D. had it towed to dealer. Transmission control module replaced but car still not running correctly, per dealer. Dealer says car needs a new transmission. Ford says I'm 1450 miles and 60 days over the 60K/5 yr warranty so no assistance with paying for repairs. I've seem no indication from all these posts that a transmission replacement has fixed the vehicle.
The automatic Ford Fiesta experiences a very loud grinding/scraping noise as soon as it starts coasting (as soon as the foot is off the accelerator), regardless of whether the break pedal is applied or not. This happens regardless of the speed at which it is travelling. Initially took the car to a reputable mechanic who indicated the noise was coming from the transmission and recommended I go to the dealer since the issue might be covered under the car's warranty. The first trip to the dealer for the noise resulted in a replacement of the dual clutch. The second trip to the dealer for the noise resulted in a reprogramming of the PCM/tcm module. The third trip to the dealer for the noise resulted in being told this is "normal". the noise abated after the dual clutch replacement and reprogramming of modules, but quickly returned (within days) and grew louder than before. The noise is so loud that it can wake up neighbors when driven through neighborhoods and makes it difficult to have a conversation in the car.
2011 Ford Fiesta aka black turd of death. 5 times in the dealer for transmission problems. Bad shuttering on take off. Started at 18,253 miles and now at 45,015 still does it. Worse when turning cause it will try and stall out. Gas pedal is not responsive when this happens. Contacted Ford and was told by the dealer there was nothing else could be done. That I need to get used to it. The clutch has been replaced didn't make a difference. Transmission has been flashed 5 times. But never test driven afterward. Just told it was normal. University Ford will not even give me copies of my paperwork. Said it was in the mail.
A D V E R T I S E M E N T S
- Selbyville, DE, USA