This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The hose connecting to the fuel filter in the engine compartment came off and dump fuel all over the engine. Luckily we turned it off before a fire started. This has happened 3 times now.
I have been made aware of the probe involving 2015-2021 Ford Super Duty pickups where the fuel filter housing and fuel lines have cracked. I wanted to make you aware that in November 2023, my vehicle suffered the same part failure. Park Ford in Tallmadge Ohio did the repair and I paid for it out of pocket. It was significant and I had diesel fluid leaking profusely. My vehicle is a 2017 Ford F-250 with the diesel engine and at that time only had approximately 50,000 miles on it. I thought it was odd that this part failed. I see it may not have been an isolated occurrence. I wanted to add my complaint to those being investigated by your agency.
This is the third time i have had to tow this vehicle in less than a year and half for a Long Crank no start. The fixed a melted wiring harness the first time. Second time couldn't tell me what the problem was but got it running and then now its back at the dealership again for the same problem.
The engine light activated on the dash randomly while driving. My truck was experiencing loss of power and for the next few days and reduced fuel mileage. I checked the engine code and learned it is a common error with 2017 Ford Super Dutys with the 6.7L diesel engine. The code is -??DTC P203B-??, sometimes indicated as P203B00 is an OBD diagnostic trouble code indicating a manufacturer-specific fault with the vehicle powertrain (i.e. engine and gearbox). This code identifies an error with the air/fuel mixture causing reductant level sensor circuit range/performance. I believe this error in manufacturing is a safety risk because it is common within these trucks and can leave motorists stranded or potentially disable the vehicle in the roadway causing a traffic hazard.
While responding my personal vehicle to a motor vehicle collision (volunteer first responder) my 2017 f250 lost all power at 70+ miles an hour on a highway. Power steering and power brakes were not functioning and caused a delay in service to the community. Mechanic diagnosed it as a contaminated fuel system from the problematic Bosch CP4 pump, which Ford is well aware of. They even have a -??kit-?? to fix this issue costing well over $6,000. This is a major safety issue when all power is lost especially if towing trailers.
- Somerset, KY, USA
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Engine light keep coming on and I was losing power. I had to spend $10,000 getting it fuel filter system had metal savings. I need to be reimbursed for this problem, when I took it in the shop to get it fixed. They stated 2017-??s had this problem come on Ford I love my truck and very sad that I had to spend this amount of money. Please contact me with your help [XXX] [XXX] [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
vehicle looses power and shuts down while driving.....fuel injection kit is not available for purchase. Part number is HC3z9b246b to correct problem is on back order and no estimate on when part will become available. The truck has been at the dealership for 5 weeks. A hugh company like Ford this is totally unacceptable and dangerous say the least
There is a pin hole in the center of plastic housing for the upper fuel filter on my 2017 F250 diesel. Shoots fuel out when driving. Very dangerous. Appears to be similar to the 2022 ford diesel fuel filter recall.
After driving for over an hour at highway speed, I smelled something but could not determine what it was. The next day I drove around town and once when I pulled up to a traffic signal, I noticed the smell again and some light smoke coming from the front of the truck. When I got home, I opened the hood and diesel fuel was dripping off the hood insulator and running all over the engine and around the seals around the hood. I cranked the engine again to see if I could determine where it was coming from and a saw a stream shooting straight up from the center of the engine. I took it to a local Ford dealership, and they repaired it. The top of the fuel filter mounted in the top center of the engine ruptured and sprayed diesel all over the engine. I left the part at the dealership after the repair. There were no dashboard warnings and there was no change in vehicle responsiveness in pressing the accelerator. When I returned from the dealership, the diesel that had spilled reached the exhaust system and smoke came out from under the center of the truck. It half-emptied the fuel tank in 3 days. I know diesel in not as volatile as gasoline, but this was still a dangerous situation.
As I was driving down the road, I started to smell diesel fuel. No warning lights were illuminated on the dash. I pulled over and found that diesel fuel was leaking under the truck from under the engine. When I checked under the hood, I found that the secondary diesel filter had a stream of diesel coming out of it. I was able to safely get the vehicle home and started researching online, I found that this was a common problem but was not issued as part of a recall from Ford. I did find that the part was simple to replace so I performed the replacement myself. Unfortunately, I discarded the faulty part so it is not available for inspection but this is a common issue which many have experienced and I believe that finding a faulty filter will be easy. I am in contact with someone that has one on hand.
Fuel filter cracks on the top and squirts diesel fuel all over engine bay. Happened once at 35k miles and then happened again at 44k miles. Very dangerous considering it can start a fire and no lights turned on.
truck has less than 60,000 miles. Driving along the hiway with grand daughter, going to dance, truck dinged said reduced power, and started losing power started to pull over and engine died, battery light came on, went to get out out some one driving by said get out your truck is on fire, as i got out could see fire smoke, coming from area under engine on left hand side, fire was dripping out. Popped hood release, but now less than a 2 minutes later from reduced power had fire boiling out under the hood. one person had a fire ext and we sprayed in the crack of the hood, as too hot to get hood open, paint was turning colors, by time fire dept got there, the truck was engulfed in fire, loud explosions going on, windows has already blow out left hand side tire on fire. By the time Port Lavaca Texas 77979 fire dept got the fire out, nothing left of the truck. but rear bed. Truck had bee going in Regeneration a lot lately, While waiting for Grand Daughter to come out of school in 10 min, it went in and out of Rengen several times with weird, rpms rise and drops. Drove fine, when we left school. was app. 18 miles from home when the truck said reduced power and started to slow down and died. Called Ford customer care, got passed on twice to different parts, then told Office of general counsel would call. after a week i called back could not get a phone number to call. only a fax. when office of general counsel did call about 11 days later, the guy would not give me his name, a phone number, a email address, told him Video on youtube of 2016 ford Test truck in Cal. on side of road, 6.7 diesel i had seen same thing started under the engine compartment and burnt to ground. See several more post about them catching on fire, all around same age and all 6.7 diesels. Then he said just tell your insurance sub ligation, and let them handle it since i had insurance. Calhoun county Texas Sheriffs office and Port Lavaca Texas fire dept has the reports,
CP4 HIGH PRESSURE FUEL PUMP FAILURE LEAVING VEHICLE DISABLED COMPLETELY AND A DRIVER WAS PUT AT RISK TRAVELING ABOUT 70 MPH ON THE FREEWAY WHEN THIS PUMP FAILED COMPLETELY. HAD TO BE TOWED TO NEAREST SHOP AND WAS TOLD THAT THIS FAILURE IS A KNOWN FAILURE TO FORD. THIS PUMP WAS MADE FOR EUROPEAN GAS NOT AMERICAN GAS - DOES NOT LUBRICATE THE SYSTEM AS IT SHOULD. APPROX. EXPENSE IS $9,500 TO INSTALL THE DISASTER KIT (ABOUT $6,000) AND AT LEAST 26 MAN HOURS (LABOR) TO REPAIR AS TOLD BY THE MECHANIC AFTER INSPECTING THE VEHICLE. NEED FORD TO ADDRESS THIS ISSUE AS THE DRIVER AND OTHERS COULD HAVE BEEN PUT IN A FATAL SITUATION SINCE THE VEHICLE LOSSES ALL POWER AND IS UNCONTROLLABLE AT THAT POINT. WE NEED REIMBURSEMENT FOR THIS REPAIR AS WE WERE NEVER INFORMED THAT THIS PUMP WAS IN THIS VEHICLE BY THE DEALER THAT SOLD US THIS VEHICLE IN AUGUST 2017. Consumer stated CP4 High Pressure Fuel Pump failed and the expense repair was over $6,000 for the disaster kit.
Vehicle has experienced multiple catastrophic upper oil pan failures, lower oil pan failure, coolant leak, fuel line dry rotted, and other issues at less than 138,000 miles. Resulting in potential loss of control of vehicle due to potential tire and brake exposure to engine oil and fluids. Potential of fire and other catastrophic loss.
Today, I experienced a fuel leak while driving down the road that emptied about 10+ gallons of diesel fuel all over the top of my engine and on the roads. The truck has been dropped off at the Ford dealer (koons Ford, falls church va) on 6 March 2020 for investigation. Truck leaked fuel over hot engine parts and all over the roads making the roads a dangerous place for other drivers.
The contact owns a 2017 Ford F-250. The contact stated that the vehicle was supposed to have a 34-gallon fuel tank, but took less than 24 gallons of fuel. The contact called bill utter Ford at 940-321-7400 (located at 4901 S interstate 35 E, denton, tx 76210) where it was determined that the vehicle was not covered by service bulletin number: 17-0046 (which addressed the possibility of a fuel tank replacement). The manufacturer was made aware of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 37,000.
The contact owns a 2017 Ford F-250. When the contact entered the vehicle, he smelled diesel fuel emitting from the vehicle. The contact pulled the vehicle over and noticed fuel leaking from the vehicle. The contact discovered NHTSA campaign number: 16V778000 (fuel system, diesel). The contact called five star Ford (6618 ne loop 820, North richland hills, tx 76180, (817) 500-0096) and was informed that they were unaware of a recall. The manufacturer was notified and stated that they were aware of the recall; however, the VIN was not included. The vehicle had not been repaired. The failure mileage was 81,200.
We (my wife and I) were coming back from Louisiana to houston, Texas on a 4 hour road trip. We were on I-610 in houston when we started to smell diesel. I looked down at my fuel gauge and saw the "miles to empty" dropping rapidly, so I slowed down on I-610 and started taking the exit ramp to investigate the issue. As we entered the exit ramp, the back end of my truck started sliding and did a full circle until my back bumper hit the exit ramp guard rail. Luckily, the cars behind us were far enough back that we did not get hit or severely injured. We pulled off the exit ramp into the nearest gas station about 100 yards away to discover diesel pouring out of the front of my pickup. We found diesel all over the bottom of my pickup, the rear tires, and all over the engine and interior of the hood. It made sense why we randomly started sliding on the exit ramp when it was sunny out and we were going under the speed limit. I have videos of the fuel filter housing mounted to the motor where it is clearly very loose and diesel had leaked out and gone everywhere. We found that as long as the key is on, diesel will leak severely. When the key is turned off, the leak slows down to drops. It has been 3000 miles since my last oil change and no one has ever touched the fuel filter. The dealership (autonation Ford in katy, Texas) is trying to blame the problem on us so they aren't liable - saying the crash caused it, then saying we messed up the fuel filter, and who knows what their next excuse will be. We are not happy with the service we have received on a practically brand new truck. The truck has also had problems with the door latch freezing and not holding the door shut.
A D V E R T I S E M E N T S
- Queen Creek, AZ, USA