This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
If you pull onto a road and try to accelerate, the vehicle is unresponsive. The RPMs will increase, yet the vehicle drive train (10 Speed Transmission) is unresponsive for several seconds. This has been an ongoing issue with the vehicle since new and was first reported to Ford Customer service on Jan 2022. Ford has made several attempts to fix this issue, yet the transmission continues to fail with the same issue. This is a critical safety issue that jeopardizes the passengers in the vehicle. Vehicle parking brake engages without notice. At any given time, the electronic parking brake engages without warning and you have to manually release. While sitting at a controlled intersection, on an inclined street, waiting for traffic light to change, with vehicle in Drive, foot on the brake, the electric parking brake engaged. Vehicle shift lever moved to the park position on its own. Vehicle engages it's parking brake and moves shift lever into Park while sitting in traffic is very dangerous. Vehicle shift column failed in drive and vehicle would not move or run. This caused drive train to lock in place, freezing all four tires. Ford had to drag truck onto flat bed with tires locked. It had to be dragged off flatbed when delivered to Ford dealer for repair. They had to put grease down on the flatbed so truck would slide off without tires rolling. While at the dealership, the mechanic had to manually disconnect the calipers in order to move vehicle. The safety backup features failed and would not release wheels (lever under steering column).
The contact owns a 2021 Ford F-150. The contact stated that when the vehicle was started and the gear shifter was shifted into drive(D), the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact also stated that no failure codes displayed. The contact stated that the failure had been persistent since the vehicle was purchased in October 2021. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 10.
The contact owns a 2021 Ford F-150. The contact stated that while his wife was driving at undisclosed speeds, the vehicle turned off and the vehicle decelerated. The vehicle independently automatically restarted; however, the failure recurred. The contact discovered NHTSA Campaign Number: 24V267000 (Electrical System, Power Train) however, neither the year, make, model nor the VIN was included. The dealer was not contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000.
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, there was an abnormal sound coming from the rear end of the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the hub nut was fractured. The dealer replaced the hub nut and the rear axle and informed the contact that the repair was temporary. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
High-speed highway travel this morning. Switched lanes and pressed accelerator; engine cut out. Seemed to be in no gear for 6-9 seconds before lurching into power again. Incident was very dangerous and forced a rapid slowing in fast lane affecting traffic behind me. This has happened 4 times in the past 8 months.
- Newberry, FL, USA
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2021 f150 POWERBOOST [XXX] Loss of engine power. Major electrical failure display on dash coast to a stop. Unable to restart, lock in park unable to be move from location. After 45 mins. of pushing restart button every 60 seconds get a restart, take to dealer unable to find problem.[XXX] Loss of engine power. Major electrical failure display on dash coast to a stop. Unable to restart, lock in park unable to be move from location. After 45 mins. of pushing restart button every 60 seconds get a restart. Notified dealer appt set for 20Jan2024 Special order pump was order for trans. {XXX] Truck was drop for the pump to be replace. [XXX] Dealership called, while the Tech was on a test drive, after the pump was installed, the Tech. had a Loss of engine power. Major electrical failure display on dash coast to a stop.Unable to restart, lock in park unable to be move from location. Dealer ship contacted Ford and and engineer has handle the repairs. The truck has been on the lot now for over 30days with now a needing a special order part on National back order. Have contacted Ford case # [XXX] with 2 attempts with no return phone calls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2021 Ford F-150. The contact stated that while her husband was driving 15-20 MPH, the gears locked up. The contact stated that the check engine warning light was illuminated. The vehicle was restarted, and the check engine warning light was flashing. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and offered to cover 70 percent of the cost of the repair. The failure mileage was approximately 77,000.
My 2021 F-150 Powerboost randomly shuts down on the highway and while pulling out into traffic. When it shuts down the steering and brakes work but the engine is off/no acceleration and the truck displays a warning telling me to "Stop Safely Now". Truck has been look at many times by Ford and every time they give it back to me it happens again. There appears to be either and electrical or software issue but after 3 months Ford doesn't seem to know what's wrong with the truck even though they have reproduced the problem. It has happened over 20 times putting me and my family at risk of getting in an accident.
10R80 transmission suddenly started showing symptoms of failure at 81,000 miles. Issues were slipping, jerking, and random gear selections. Safety was compromised when trying to merge (gas pedal pushed but truck didn't downshift initially, then drops to very low gear or from a dead stop would start in 10th gear and barely move), also when from a stop truck felt like it went into neutral when shifting into second almost causing rear end accidents and finally it would random leave shift into extremely low gear (1-2) when doing 20 causing a sudden breaking affect. Due to the safety concerns I did get the transmission replaced and symptoms have not returned. No warning lights appeared, AAMCO did the inspection as well as warranty company saying the transmission should be replaced.
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Issues with the 10 speed automatic transmission and the adaptive learning. Rough, harsh, clunky shifting at times. Which could cause excessive ware or even failure I feel. Also, at around 70 mph the truck has this rattle or shaking. Not sure what it is.
The contact's business partner owns a 2021 Ford F-150. The contact stated that while his business partner was driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed with a fractured driveshaft. The dealer replaced the driveshaft. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in NHTSA Campaign Number: 21V986000 (Power Train, Structure). The failure mileage was 80,230.
While driving my truck, I attempted a merge onto interstate 80, and completely lost power. I was accelerating to merge, and when the transmission shifted the truck lost all power. This is a dangerous situation and should be addressed. I cannot believe that nothing is being done about the issue, and Ford knows about this, as my local dealership is months out on transmission repairs.. It would sure be great if the agency responsible for forcing a recall would work for us..
3.6.2021 - Ford F150 purchased at Battlefield Ford (Ourisman Ford), Manassus VA / registered in CT 7.27.21 -?" inspected by Torrington Ford, Torrington CT for rubbing sound front left side, nothing found / 6,325 miles 2.10.22 -?" inspected for same issue / nothing found / 16,000 miles 7.27.22 -?" inspected for same issue / nothing found / 24,000 miles 12.24.2022 -?" -??Catastrophic failure-?? of front differential / 34,369 miles. On Christmas Eve 2022 myself, husband and son were driving to family in NY when the truck very quickly started to make a severe grinding sound, became unable to steer, loss of control, and started to produce smoke & fire under the hood. We immediately stopped and got out unharmed. Fire was dripping out of the bottom of the truck and smoke/fire under the hood. We were lucky. Firetrucks came but were unable to do anything. The truck's wheels completely seized up - the tow truck had to skid it onto the flatbed. Repaired at Simmons-Rockwell Ford, Hallstead, PA. Complete new front differential and damaged parts in proximity to the failure (pinion gear, axle shaft, etc). 12.16.2023 -?" Again hearing a sound in front left side while driving; bring to the shop for inspection. Shop confirms front differential is failing again, per Torrington Ford, (where all maintenance and repairs were completed, except for the first failed front differential in PA). Advise not to drive for safety reasons. 52,922 miles. With both front differential failures - no warning lights or messages. Symptoms - a slight rubbing/grinding noise in the front left side of vehicle; -??rough-?? sound while driving. 1st front differential -?" inspected at 6,000 miles, 16,000 miles, and 24,000 miles. Failed at 34,369 miles. 2nd front differential -?" inspected at 52,922 miles, failing differential, advised not to drive. Dec 2023 -?" Buy-back claim filed with Ford Motor Co. Denied - "outside of the 18-month warranty period for VA Lemon Law". Clearly, safety is not a guiding tenet for Ford Motor Co.
Passenger side rear axle retainer bolt sheared off. My vehicle was manufactured 20 days after the existing recall. Repair was done under warranty but obviously should be included as part of the recall.
When moving the shift lever from Drive to Reverse, and physically feeling the two detents from Drive, through Neutral, and into Reverse, intermittently the shift lever will still indicate Neural and the vehicle will stay in Neutral even after two physical detents have been felt (i.e. the truck should indicate and be in Reverse after two physical detents). The truck and shift lever will stay in Neutral even after I remove my hand from the shift lever. The truck will only engage reverse after physically pressing the shift lever further forward within the physical Reverse detent area. There were no warnings on the dash and no trouble codes present within the system. The vehicle is available for inspection, and a video is available, however it is intermittently operating in this manner. When performing a 3-point turn on a roadway, this has led me to believe that my vehicle was engaged in Reverse, but it was in fact not, but in Neutral. This has introduced significant delay in what would otherwise be a safe maneuver and has put me and my occupants safety at risk. The local Ford dealership has updated the shift software, but it has continued to operate this same way intermittently. I have demonstrated this to the dealership service advisor and shown a video to the shop foreman, however the dealership is unwilling to replace the shifter because there is no trouble code. The vehicle has not been inspected by anyone other than the local Ford dealership.
On November 29, 2023 I took my 2021 F150 to Larry Miller Ford for servicing and repairs related to Recalls 22S71 and 23S35. When the tech was rotating the wheels he discovered that the axle shaft bolts were sheered off on both the left and right rear wheels. The service manager called to tell me that this was a serious safety issue and that only the brake rotors were preventing the wheels from falling off the truck. The service manager told me there was a "Customer Satisfaction Program 22B34" issued by Ford, but no Ford Recall relating to the problem. Larry Miller Ford has replaced both axles and axle bolts. I am waiting to find out if there is damage to the rotors, calipers or brake pads, a concern since the sheered off bolts were rattling around within that area since breaking off apparently between service visits. I strongly believe Ford should be required to issue a recall on this problem. I never received a notification on CSP 22B34. Had it not been for my tire rotation, the wheels could have fallen off at highway speed.
On 11-28-2023 I took my truck in for an oil change and new tires. When the wheels were removed the passenger side rear axle bolt fell out. It had been sheared off and I don't know how long I had driven it like that. The last time the wheels were off was when I had an oil change and tire rotation at the same dealership in July 2023, they did not alert me to a problem at that time. The dealer said it was unsafe to drive and I should leave it there to await parts and service. My truck is a 2021 F-150 Ecoboost with the Max Tow Package. It has 54,520 miles on it. The dealer service department has not looked at it to determine if it is an eligible warranty repair or not at this time but it is scheduled to be inspected today. There were no warning lamps or messages given related to this problem at any time. My own research online indicates that hundreds of other 2021 and later F150 owners with the Max Tow Package have had the same problem of axle bolts breaking. No accidents or injuries have been reported that I know of but there has been lots of inconvenience because owners are told the trucks are unsafe to drive. The dealers are saying that the axles must be changed.
The contact owns a 2021 Ford F-150. The contact stated while stopped the vehicle was at a stop light, the vehicle displayed a message reading "Service Advanced Auto Track, " requiring the vehicle to be shifted into park and restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The engine kill switch warning light was illuminated. The vehicle was taken to three individual dealers, who were all unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 31,000.
A D V E R T I S E M E N T S
- Dunedin, FL, USA