This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In February a service engine light came on catalytic convertor. Tried to get in for service but had to wait a month. On [XXX] we had a UNINTENDED ACCELERATION INCIDENT. I was creeping up to a stop light and as the truck came up to a stop it accelerated at a high rate into the intersection. I held the brake as hard as I could but truck continued accelerating. The back tires spun and squealed like I was burning rubber. I jammed the truck out of drive and into neutral to make it stop. Fortunately there was no oncoming traffic or this could have been disastrous. After this the check engine light went off but we continued to have issues with the truck. There's Been surges/jolts when it seems to be shifting gears. This incident has caused us to be worried for our safety as well as passengers, pedestrians and other drivers on the road. I have no idea what caused it. I've done some research since and have found that there's been problems with their 10R80 transmission. Rusty Eck Ford has said they can't fix it because they cannot duplicate the problem. Also asked Rusty Eck if they were going to report the problem to Ford and the service specialist said they didn't intend to but we could. Same from another dealer. This is unacceptable. It's like playing Russian Roulette every time we drive it. So sad. Right now in the shop again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2020 Ford F-150. The contact stated while driving at approximately 50 MPH, the vehicle unintendedly stalled but was able to be restarted after approximately 13 minutes. There were no warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
On or about April 2024, the "check engine" light came on in my 2020 Ford F-150. My vehicle was just becoming due for re-registration. I had the code for the check engine light checked at my parts dealer and double checked at the maintenance facility I was having services done. The check engine code was for the catalytic converter. I had the catalytic converter and O2 sensors replaced at my service provider, the check engine light was extinguished and the codes had been removed, the vehicle emissions no longer reported on the service/inspection station and the vehicle passed the emissions/safety check for re-registration. In less than one month, the check engine light came on again, with the exact same codes that identify the catalytic converter failing. Both the parts dealer and the service provider tell me that it's impossible. Further checking by the service provider with Ford motor Company service center have told my service provider that my vehicle needs to have the onboard computer system erased and re-installed at my cost because only Ford has the program to do it at their service centers exclusively. This problem seems to be appearing with other Ford vehicles of the same year and engine size. I personally stood in line behind another man who was reporting a problem with his vehicle with the check engine light. Jokingly, I made the comment, "It must be a Ford" and he turned around and asked me "How did you know?" His vehicle is a 2020 Ford van that was parked outside next to my truck. It also has a 5.0 liter V8. Currently, I am awaiting an appointment at either Casa Ford or Visa Ford, the earliest opportunity for them to reprogram the onboard computer system.
I have a 2020 ford f150 xl 5.0 coyote engine, this engine is consuming an excessive amount of oil, is burning so much oil that on february 3, oil was change and on june 4 at a ford dealer the engine had only 4 quarts of oil. so, in just 3 months it burned 5 quarts.
I took my truck in because of a check engine light and an occasional strange noise. They ran an EEC test and the code was P0390. My F150 was 5 quarts of oil low, even though it has been changed within a few thousand miles. The dealer's garage said they did a PCM update and added the oil. Discussing this with Ford's Customer Relations Rep they suggested I start a file with you, in case there is ever a recall. There is a bulletin related to my issue; #19-2365
- North Fort Myers, FL, USA
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The contact owns a 2020 Ford F-150. The contact stated that while his son was driving approximately 70 MPH, the check engine warning light illuminated. On another occasion while driving at an undisclosed speed, the oil pressure warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with oil pump failure and metal shavings in the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.
The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and decelerated. The contact stated that oil was released from the transmission cooler and the check engine warning light illuminated. In addition, the contact noticed a knocking sound. The vehicle was taken to an independent mechanic who retrieved DTC: P2703. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,100.
The contact owns a 2020 Ford F-150. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the engine consumed an excessive amount of oil; however, no repair was recommended. The contact stated that they had to add engine oil to the engine every 1,000 miles. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The manufacturer advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 50,000.
1. The start/stop function will not restart at some long stop lights. I have to restart the vehicle. 2. The wiper will come on without being turned on. 3. The brake have started to grind like, the brake pads are bad. The brake will grind sometimes when coming to a stop. They have been checked and a recent service also. The brakes do this even during the day. The dealership found the brakes to be working in perfect order. 4. Transmission issues have been resolved to a point. 5. Service department great, however; the can duplicate issues with vehicle.
Since new it has used 3qts of oil every 5000 miles. It has been to two different Ford shops and they say there is nothing wrong with it and refuse to do anything with it. A new engine should not be using oil. I've been a mechanic for over 50 years. No engine that I ever built used oil. This is unacceptable
1. What component or system failed or malfunctioned, and is it available for inspection upon request" Auto StartStop., Yes 2. How was your safety or the safety of others put at risk? My 2020 Ford F150 turned off while driving on freeway and 2nd occasion, I was on a major street with traffic. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? No 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No 5.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No warning before truck turned off, after truck turned off: Auto StartStop Shift to P, then Restart Engine
The contact owns a 2020 Ford F-150. The contact stated that the vehicle experienced excessive oil consumption and while operating the vehicle at lower RPM a rattling and pinging sound was coming from the engine compartment. Additionally, the check engine warning light was illuminated. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 75,000.
I've owned this F150 truck since 2020, purchasing it on Memorial Day. However, every year, I've experienced two to three instances where the car suddenly cuts off in the middle of a traffic light, accompanied by a yellow warning sign on the screen. I suspect it has something to do with the Auto Start-Stop technology. The most recent incident (1 month ago) while I was driving toward a traffic light direction that was turning red. I gradually slowed down until I came to a complete stop. When I lifted my foot off the brake pedal, the car simply shut off. This issue has become increasingly concerning, especially since it can occur in unpredictable situations. I'm hoping someone can provide some insight into the cause of this problem and suggest a solution.
The computer system would set off all the alarms and shut down truck. Yes i think it can be inspected. My safety was at risk when truck would shut down traveling down the road at highway speeds and losing power brakes, power steering overall control, and this would happen when raining and wet slushy conditions on the road way. Yes No not to my knowledge. Yes all the alarms would go off and a second later vehicle would shut down. It was always during wet conditions, sometimes alarms would all go off and truck would stay running i would pull over to side of road and alarms would go away i believe after drying out?
The contact owns a 2020 Ford F-150. The contact stated that after changing the oil every 5,000 miles, the vehicle needs two quarts of oil from the ten quarts already added. The contact mentioned that the vehicle was consuming an excessive amount of oil. There was no warning light illuminated. The local dealer was not able to provide a repair. Contatc recived same information from another Ford dealer. The vehicle was not diagnosed but not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 20,451
As I was crossing the Rockies in July of 2021on I-70, my engine lost power and I was unable to drive it any further. I had it towed to the nearest Ford dealership which was in Silverthorne, Colorado where the engine had to replace at my expense of over $11,000.
Cam shaft error codes came up and I took to the dealership. They said the cam shafts needed to be replaced and engine inspected for damage. I have attached an image of the invoice. I have seen that a lot of F150s are having cam shaft failure, so I think it is a large issue with their design.
The contact owns a 2020 Ford F-150. The contact stated that after changing the oil after 5,000 miles, the vehicle had three quarts of oil remaining out of the eight quarts added. The contact mentioned that the vehicle was consuming an excessive amount of oil. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 44,681.
Reporting this same incident type again. My truck continues to sporadically shutoff while operating the vehicle. My truck has shutoff while driving twice in the past 2 months. Under normal driving conditions I can be driving and suddenly the engine will shutoff and I lose all power and power steering. The latest episode I was turning right with traffic approaching behind with my kids in the truck as well. The error on the dash is the same every time -??Auto StartStop Manual Restart Required-??. I have to come to a complete stop and put the truck in park to be able to restart. Having to stop on a very busy road to restart is a major safety issue and I believe this truck will end up hurting myself or others. I have had the truck into ford more than once and they claim there is no problem even though I show pictures and video. I contacted ford directly again and they really don-??t seem to care very much, from what I can tell they refuse to acknowledge I have a problem with the truck. Please help me.
Check engine light came on after loud rattle began occurring on acceleration. Took it to dealer who found oil to be 7.9 qts (capacity 8 qt)low since last oil change, less than 5000 miles earlier. Ford has known about this issue on their v8s since 2018 and switched out low oil indicator to conceal problem. Oil loss can cause engine seizure which is dangerous.
A D V E R T I S E M E N T S
- Arkansas City, KS, USA