This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving vehicle displays "Service Advance Trac", "Pre collision assist not available", "hill assist not available" and the drive mode will not work. Brake lights are also on all the time as well. Dealership says the vehicles steering column needs to be replaced only 2 months after purchase. Dealer has diagnosed the issue but did not provide codes.
The contact owns a 2019 Ford F-150. The contact stated that while driving at an undisclosed speed, the battery warning light illuminated. Additionally, the vehicle stalled. The contact replaced the battery. The vehicle was taken to an independent mechanic, who informed the contact that the alternator needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that while the vehicle was turned on, the contact exited the vehicle, and when the contact attempted to get back inside the vehicle, the vehicle failed to unlock. The contact stated that the lights inside the vehicle were flickering. The contact attempted to use the key pad on the door to unlock the vehicle; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.
This complaint with the NHTSA is to bring to your attention malfunctioning Sync 3 systems caused by an Over the Air (OTA) update Ford has pushed out to vehicles without permission from owners that has caused the Sync Systems to malfunction. Backup camera screen view while driving in a forward direction and reocurring pop-up screens which require driver interaction are two primary concerns. Loss of handsfree phone and navigation functionality are secondary concerns. I believe an investigation by the NHTSA is justified. Ford issued the software update that broke my Sync 3 system. Ford has stated that no software update is currently available to fix it. Replacing the APIM will fix the Sync 3 system. Vehicles under warranty are eligible for a no-charge APIM replacement. Vehicles out of warranty, like mine, are subject to +$1000 Ford repair charge. I believe Ford is responsible to repair all Sync 3 systems that they broke. These repairs should be made regardless of warranty. This likely warrants a recall by Ford as soon as possible. Here is a link where the F-150 Community has been discussing this issue since April 2023: https://www.f150forum.com/f118/sync-3-memory-issue-538739/index34/ I have logged the issue with Ford directly as well. They are not offering to help me resolve the issue because I am out of warranty.
Tsb 22-2254, causing people's voice command and rear camera issues. There are many issues with Sync 3 on this matter. It should be a recall. They did it for the other models. 2019 f159
My truck backup camera is not working. It goes black or distorted to where you can-??t see anything behind you. It identical to a recall on other 2019 Ford F150s. But my truck is not on that recall. If the problem is the exact same, shouldn-??t it be fixed through the recall as well?
- Kenedy, TX, USA
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After being park for over 6 hours, Truck spontaneously started to smoke, sparked, and caught fire at 1253am. This ignition was inside the engine compartment on the passenger side. All was recorded on 24hr video monitoring and my truck was in stock condition without any aftermarket parts and no warning lights on. Incidentally my truck had just been routinely serviced with the past month by the dealership and all was fine. Within minutes the truck was engulfed in flames, my neighbors and I attempted to extinguish the flames until the fire company arrived within 6 minutes. Within this short less than 15 minute window the entire engine and cab was destroyed. If this truck was parked in a garage this incident would have been catastrophic. Luckily no one was injured and the prompt response of my neighbors and the fire company prevented this from catching my home on fire. The police and fire company reviewed the video and informed me to notify any safety board and The Ford company directly. In review this problem is not new and well document in the past. There are recalls in place for the same make and model vehicles with the same fire starting in the front passenger side. Unfortunately my VIN was not included in this recall.
Beginning 3 months ago, intermittently during in-town traffic driving, the vehicle will shut off. It happened about once a month. Three weeks ago when it did this, it said Low Charging System, so I took it to the dealer where purchased it. The Alternator tested Low, so it was replaced. Two weeks later, it died at a stoplight again & at Idle, then the Dash Message said Disengage Auto-Shut Off and Restart Engine. I called the dealer where purchased it & they came and got it. They tested it for a couple days & also had several people drive it, and they said it did fine with the Auto-Shut Off Turned On. Well this afternoon I drove it local around my own town, and it's still runs rough. It idles rough and is acting like it wants to die again at stoplights. I only way to be comfortable driving it is with the Auto-Shut-Off Disabled. In traffice at a redlight that turns green, and if you're stalled out, it's going to cause a rear-end collision. Not to mention it's hard on the battery and alternator having to keep restarting at intermittent intervals in traffic. The dealer said they drove it around their lot area, however, it doesn't do it unless drive it for 45 minutes or an hour. When discussed this with 3 area Ford Dealers, they all said it's going to be hard to find. There's no Check Engine Light or any sort of Code that can be used. They also stated it's probably something small causing it. One specific dealer stated that something else is causing this issue, and until that is found and fixed, it's going to keep doing it. The dealer that's been handling this and purchased from, did a Factory Reset on the PCM.
After purchasing my truck, it was discovered that the back up camera doesn't work. It will work on occasion when the truck is put in reverse. The safety for myself or others is that I cannot see behind me when backing up. I have not taken the vehicle in for an inspection since I have been told that this is an issue for other Ford F150's in the same year. When backing up my screen says camera not available.
Back glass shattered for no reason, alone on a state highway with no houses and other traffic. Thousands of not hundreds of thousands of other people have had the same thing happen to them in f150s for years apparently. A quick google search didn-??t take long to read hundreds of other f150 owners sharing the same experience. Ford refuses to accept responsibility for what is an obvious design flaw. Broken shards of glass flying around in the cab. Luckily I didn-??t have my grandson in the backseat today.
Rear tailgate opens when door opens without activating the remote/automatic feature that opens the tailgate. It also opens when I-??m traveling in traffic. It-??s a danger to me and traffic if something is in my truck bed or even if nothing is in there and it opens and someone is too close it will hit there vehicle
On Monday, January 9, 2023 the vehicle shut off while driving in traffic, and was difficult to restart. It seemed like the battery was dead, but it wasn-??t. This incident happened again within about a 15 minute time Period. Safety was obviously put at risk as this happened in a major metropolitan area, Miami, on the road during rush hour. The dealer has had the vehicle for the last two weeks, but was not able to reproduce the problem and cannot find anything wrong. When the vehicle shut off, a warning came up on the dash which said -??auto stop, put the truck in park and restart the engine.-?? But again, it did not want to turn over to restart, and only did so with difficulty.
11-Jan-2023 18:01 CST approximate temperature 47F. Commuting home the vehicle was driven approximately 30 minutes on the highway. Stopped for fast food and it was turned off for less than 10 minutes. Restarted without issue drove out to a stop light to make a left turn. Auto start-stop turned off the engine but failed to restart. Put vehicle in park vehicle would not restart normally, and multiple restart attempts failed. Restarted vehicle with an jump start battery pack. Drove straight to Autozone and battery tested fully charged on printed receipt. Vehicle restarted normally twice in parking lot. Drove home battery tested 12.7 volts with multimeter. I don't suspect that the battery is the issue. The vehicle battery management system should detect a low battery and disable auto start-stop. My preference is not to have to work under the hood in the middle of traffic in the dark.
When I put my vehicle into reverse, I get a warning that the backup camera is inoperable. Ford already has a recall on Some backup cameras but refuses to address mine because of the VIN not being on their list. Others at risk? Whenever I need to back out of a parking space. The onboard computer should have the records of the many times the camera was needed but not working. I am unable to afford the cost of a service call as I am a senior citizen.
The car showed message -?? auto startstop shift to p, then restart engine -?? and lost power on highway, I shift to p and restart engine, the message showed again and couldn-??t drive. It was very dangerous.
The contact owns a 2019 Ford F-150. The contact stated that after parking and turning the vehicle off upon returning and restarting the vehicle it was discovered that the driver side running board was stuck in the down position and the passenger side running board was stuck in the up position. Also, the air bag warning light remained illuminated, the front passenger and driver side windows would not operate and could not be opened and the air conditioning was inoperable. The cause of the failures was not determined. The local dealer and manufacturer were notified of the failures. The failure mileage was 44,000.
The back up camera started not working intermittently. Then it failed completely and all you get when in reverse is a blue screen. There is a NHTSA recall for 2019 Ford F-150 for the exact same issue. Recall #22V25200. Ford has refused to fix the issue as a recall. This has been going on for two months.
My electrical system failed and then caught fire. The entire situation started 4 days ago where my "dome" or "cargo" light kept turning on even though the car was off. 3 days ago my alarm would go off every 15 minutes until I unplugged the battery. I disconnected the battery over night hoping to reset the computer. After reconnecting the battery I got a rear "LEFT REAR door ajar" message on the dash. After inspecting the sensor and wiring harness in LEFT REAR door, I found no issue. However, now "FRONT LEFT door ajar" message appeared on dash along with "LEFT REAR door ajar." Also a litany of other warning lights involving cameras, emergancy braking, etc. came on. While attempting to drive to dealership to have them inspect the issue. The wiring harness behind the back seat on the RIGHT SIDE of the vehicle began smoking. Smoke began billowing from behind the seatbelt opening in the plastic trim on the backside of the door frame.
We were parked in a store parking lot after driving truck for 45 mins. Truck was turned off for 30 mins. Put the key in to start truck and nothing electrical worked. No dash lights, no chiming, no lights, nothing at all electrical worked. Turned key to start and nothing. It was like it was in a sleep mode. After about 5 mins of trying everything electrical and checking battery terminals I tried the radio power on button and everything came back on. It has been fine with no issues for 2 days now. I just hate to have it happen while driving. I called the Ford dealership near me and he they didn't know what it could be. Told me if it happens again to let them know right away. There were no warning lamps, messages or symptons before. I couldn't find anything lose around battery.
I have had the engine shut off while driving -?? due to the code auto start stop shift to park-?? I could-??ve been in an accident this is the 4th time this has happened. Fix this issue
The collision warning appears random and not even close to a vehicle. I-??m Alamo experience problems with the power train (truck jerks) and not other problems. I have been having the same problems since 2020. My truck is at the dealership and now Ford engineers are involved because the trucks has multiple codes and unable to figure out the problem. My truck has been at the dealership since May 17-June 1st and June 7 to current.
A D V E R T I S E M E N T S
- Graham, NC, USA