This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Door latch issue caused major life and death safety issue. On a cold morning two days ago I left for work doors were all fully closed and locked. Merging onto highway the passenger door opened and started to flap open and closed, at speed. I pulled over immediately and was not able to close door or get it to latch. I quickly looked for solutions online and to my dismay I saw the previous four years had a recall for same issue. I had to drive home with the door unsecured and flapping open and closed never latching. Later in the day I had it towed to dealership as car is brand new and has 1400 miles on it. They said since there is no recall corporate won't let them do anything to fix it. A call to Ford corporate said there is nothing they can do. I just paid for this truck and I am scared to drive it after this horrifying experience. I am not the first either based on what I have read. Ford doesn't care about their customer safety and it's gross negligence. The consumer of this product need help!!
Door lock frozen requiring the door to be heated prior to unlocking. In temperatures below freezing the door latch will remain stuck open not allowing the door to be closed. Https://www.youtube.com/watch?V=hirvtjewcme
I am experiencing an issue with my front passenger door. The door will either do one of two things. One, the door will not close at all, it won't even lock, it swings open freely and effortlessly. Two, if the door is closed and locked it will not unlock. I have brought my vehicle back to Ford for a fix. It has come to my attention that there is a known program for this issue already, program 18N03. Two days later after the "fix" by the Ford dealership the door issue still remains. I am scheduled to bring back the vehicle in the morning.
I have a 2018 F-150 built at the dearborn plant on 06/12/18. The truck odometer reads 4,300 miles. I was driving in the truck when the temperature was below freezing. When performing a turn, the driver's door popped open. I was able to grab a hold of the door and tried to shut it. The latch would not function. I stopped the vehicle and exited. I slammed the door multiple times from outside and it finally latched. I called the dealer to make an appointment for service. The dealer stated that they have observed this on other trucks and that Ford has issued a fix. The dealer claimed that they have had a 50% success rate on the repair, and that when it is not successful, the problem will become worse. Because of the low success rate, I asked if it was still advisable to have the repairs made. They advised me to bring the vehicle for repair.
Mode of failure.: door frozen shut, will not open from outside. If entry is made from another door, and frozen door lock latch can be opened from inside door handle or manually pulling up inside door lock, door may open, however door latch is still frozen and door will not close, rendering vehicle dangerous to drive. Activating the power door lock mechanism, either remotely or manually from inside vehicle, can often result in internal damage to door lock assembly on a frozen door. If door handles are forced, doing so also can often result in internal damage to door lock assembly on a frozen door, rendering vehicle dangerous to drive. From researching this issue, the problem exists on 2015- thru 2018 F-150's. Ford efforts to correct this poor design with numerous tsb's Y& recalls seem to be not effective as the issue is still occurring in 2018 models and reports indicate the corrections are ineffective. For reference, below is a link to one of many internet threads on this subject. Https://www.F150forum.com/F118/2015-frozen-door-latch-tsb-recall-poll-status-402319/ our F-150 is currently at irwin Ford in laconia nh awaiting parts to repair damaged internal in the door. We told that Ford will only replaced the damaged door and under warrantee Ford will not inspect or other doors tat appear to be functioning. I maintain this is a systemic design defect that needs to be addressed. (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Northfield, NH, USA
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2018 F 150 super crew, right front door won't latch shut: 12/11/2018 after opening the door to put the kid's backpacks in, I could not get the door to latch shut. I had to run the seat belt through the handle in the door panel to keep the door shut on the way home. This is the third time it has happened, also happened 12/7/2018 and 12/8/2018. Once home, I used a screwdriver to move the latching mechanism in the door several times and continuously hit the lock and unlock button. Eventually the mechanism would free up and the door would latch shut. This scenario seems identical to the issue covered under Ford tsb 16-0155 for 2015-2017 F-150's with the same problem.
My door will not stay closed when temps are below freezing. On one occasion mine froze closed. Several other F150 owners have reported this as well dating back to the 2015 model year.
In cold weather, doors will not latch shut until vehicle is warmed up. Both drivers side and passenger side doors. Doors will not lock. Door mechanism(s) need to be completely replaced. Tried spaying lubricant on the mechanisms to no avail. Major safety issue! this issue has occurred several times in one week.
Door latch was frozen. I was unable to close my drivers door. Extremely unsafe to operate with a door that won't latch close. Happened twice this weekend 12/7/18 and 12/9/18.
The door latches freeze making the doors difficult to open but more importantly you can't get them to latch once they're opened. This is a serious safety issue. Ford appears to be aware of this and has issued fixes for previous model years. These fixes do not work and the problem is now with trucks built in 2018.
Door latches fail in open/closed state when temperatures drop below 32F. Thought door was shut when re-positioning in driveway and door opened unexpectedly backing up. Possibility of being locking in the car during emergency or ejected if not wearing seat belt. Fixes for 2017/early 2018 are in my June 2018 build and VIN is not on recall list but I experience the same problems that recall related fixes were supposed to solve.
My truck was sitting in my driveway in below freezing temperatures. The next mourning after I unlocked and opened my 2 driver side doors the doors would not latch back closed. This has happened 3 different times. After I finally did get them to close I'm not confident that they will stay close while I'm driving.
When we left the house, the first left turn, my front passenger door flew open. My door would not latch. After looking on the internet this seems to be a huge problem. This is a huge safety issue I can not believe there is not a recall for this. At my niece house in North Carolina 12-09-2018
Cold morning and the power door locks would not unlock with the remote or the key in the drivers door, after climbing in the back door to open the front neither the rear door or the front door would latch when the door was closed. Extremely unsafe, could not drive the truck to work because the doors would not latch shut.
In cold weather the door locks freeze. The doors cannot be opened from the outside or inside. Also if the door handle opens the door from the outside the door will not latch and stay closed. The door "bounces" off the door frame.
Anytime the weather is below freezing the drivers door latch is frozen shut. When it finally opens after numerous attempts then it will not latch closed again. This is apparently a well known problem that Ford refuses to fix. I've been to the dealer twice with no repair.
In below freezing temperatures, drivers side front door latch fails to lock in closed position when door is closed, allowing door to open freely without using door handle. The only way to secure the door for transit is to either hold it closed manually or run a strap between the two interior door handles to keep it from flying open. After vehicle has been running for a while and interior is warmed up, latch begins working as normal.
I have a problem with the dashboard panel of my Ford F150 2018. This vehicle has the dashboard panel broken and bump in the ducts of front defrost area. Also in the airbag of passenger is bump on the top. All models of 2015 to 2018 has the same problem. Is a defect of fabrication. I report this issue to the dealer and them go to replace because has warranty. You can see this problem if you see outside on the glass front of your truck.
The contact owns a 2018 Ford F-150. The contact stated that another vehicle crashed into her vehicle, causing it to fishtail. The rear driver's side tire went into an embankment. There was a stump in the embankment that punctured a hole in the rear driver's side tire. The vehicle was unable to be driven. The driver's and passenger side air bags had not deployed. The curtain air bags deployed. Within a short period of time, a fire erupted from the area of the driver's side window to the passenger side. The flames consumed the cabin of the vehicle. The driver and front passenger were able to exit the vehicle. There were no injuries. The dealer (heritage Ford, 1600 shelburne rd, South burlington, vt 05403, 802-865-8140) was contacted more than twice and asked that the manufacturer be contacted. The Vermont state police towed the vehicle to their yard for investigation. The vehicle was later included in NHTSA campaign number: 18V568000 (structure, seat belts), although the contact was not notified. The manufacturer was contacted when the crash occurred; however, the contact had not received a response in a reasonable time frame. The failure mileage was 10,000.
A D V E R T I S E M E N T S
- East Setauket, NY, USA