This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford F-150. The contact stated that after starting the vehicle, there was a loud rattling sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the cam phasers were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact indicated that the vehicle was previously serviced under a Manufacturer's Extended Coverage program for the failure. The failure mileage was 84,000.
We bought this 2017 Truck from a privately owned car lot and their mechanic said the truck passed all inspections. There was a little rattle when we bought it and brought it to the car lot owners attention and he still said everything is good with the truck. This truck has giving up problems since we bought it, 1 year ago. and the rattling noise we just found out yesterday 5-12-23 that its a phaser. Has to do with the engine. Its a lot of money to fix it. The customer care service person at Ford told us this truck is maturious for the phaser issues. Ok, if this is happening to a lot of Ford trucks why is this not a recall.
This F150 needs cam phasers replaced (local Ford dealer has diagnosed the problem) and there is a recall on other 2017 F150 VINS but for some reason my VIN isn't coming up with as this issue being covered by a recall. Ford recommended that I submit my VIN to be included. The recall is Customer Satisfaction Program 21N03 https://static.nhtsa.gov/odi/tsbs/2021/MC-10204046-0001.pdf. Please add my VIN to this recall as my it is experiencing the cam phaser issue and should be included in it. Thank you for your consideration.
The contact owns a 2017 Ford F-150. The contact stated that upon starting the vehicle, the vehicle made an abnormal rattling sound. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the cam phaser needed to be replaced. The contact stated that the failure was related to TSB Number: 21N03-S4. The dealer was notified of the failure and the contact was informed that he would be charged for the repair since the TSB had expired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 52,000.
The contact owns a 2017 Ford F-150. The contact stated that after starting the vehicle and driving at slow speeds, the vehicle was rattling without warning. The contact had initially taken the vehicle to an independent mechanic who informed him that the cam phaser needed to be replaced. Both the dealer and the manufacturer were notified of the failure, and both stated that the vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 64,000.
- Brentwood, NY, USA
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My 2017 Ford F-150 started to make noise on start-up -- sounded like branches were caught in the engine fan. Shortly after this, strangely enough, I received a recall notification from Ford Motor Company in 2020, regarding a Cam Phaser issue. I took it into my local Ford dealer @ 69,000 miles, which qualified me for Ford covered replacement of Cam Phaser, according to the recall notice. The dealer refused to replace it, insisting Ford had not authorized it yet. I am now at 80,000 miles and there has been no change in the start up noise level or duration. But, the dealer still will not repair the truck. Why would Ford send me a recall notice and then not honor it??
The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the check engine warning light illuminated and remained illuminated, and the vehicle would not properly accelerate. The vehicle was taken to a local mechanic who diagnosed that the engine manifold was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 101,000.
The contact owns a 2017 Ford F-150. The contact stated while operating the vehicle, the check engine warning light remained illuminated. The contact stated that the manufacturer-??s notification indicated that an internal engine component had failed and advised to have the vehicle serviced. The vehicle was taken to the local dealer who diagnosed that the engine cam phaser was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not eligible for the Manufacturer-??s Extended Service regarding the failure. The failure mileage was 54,500.
The intake manifold control runner is broken. I have had it at the service center and Ford states a new manifold has been designed but they are on national back order. The vehicle does not respond trying to accelerate. I was almost in a wreck due to not being able to accelerate. The check engine light came on in early October and the code points to this failure. It is not only dangerous but I cannot get it inspected for emissions and thus cannot get a tag. This part has been on order since October 3, 2022. Ford cannot provide a replacement date.
The contact owned a 2017 Ford F-150. The contact stated that while her husband was driving an unknown RV hauling a 2017 Ford F-150 at 70 MPH, the vehicle caught fire from the front end. The contact's husband attempted to extinguish the fire but was unsuccessful. The firefighters were able to extinguish the fire. Police and fire reports were filed. The vehicle was deemed totaled. The vehicle has not been diagnosed. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
The contact owns a 2017 Ford F-150. The contact stated that when he started the vehicle, there was a rattling noise coming from the engine compartment. The check engine warning light was illuminated. The contact received notification of Ford Customer Satisfaction Program: 21N03 (Cam Phaser Replacement) and made a local dealer aware of the failure. The vehicle was taken to the dealer for an unknown recall repair, and the contact was made aware that the program had expired. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was 24,000.
The contact's friend owns a 2017 Ford F-150. The contact stated that while her friend was driving at an undisclosed speed, the vehicle started decelerating, rattling, and then stalled. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phaser needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact-??s friend was informed that the vehicle was out of warranty due to the mileage. The failure mileage was approximately 201,202.
Oil pan is leaking and was told that it was a common problem happening. I believe this is unsafe that can leave my family on the side of the road. Yes the problem was confirmed by the dealership service department and was told it has been a problem. There was no warning lamps before this problem. I know that the repair will be $1,100 which I will pay for that on Friday when I pick up the truck.
The contact owns a 2017 Ford F-150. The contact stated that he received a notice for Ford Campaign Number: 21B10 (Cam Phaser Rattle) and the vehicle was taken to the local dealer; however, the local dealer informed him that the software update did not need to be completed on the vehicle because the vehicle had not experienced the failure. The contact stated upon starting the vehicle, the engine would make abnormal rattling sounds. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the cam phaser needed to be replaced. The dealer informed the contact that he would need to pay a repair fee as he had failed to complete the software update under Ford Campaign Number: 21B10. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 63,200.
I received a letter from Ford stating I have to take my vehicle in to have the Cam adjusted. After getting the vehicle back from the Ford Dealership a problem with the engine shutting off started to occur. After driving the car for a period of time I would stop at a red light and the automatic engine control would turn the vehicle off. When I let off the break the engine would start and I could drive the vehicle. The problem that started happening is when I let my foot off the break the vehicle would stall. This is very dangerous because at busy intersections the vehicle would stall out and I have to place the vehicle in Park and start the vehicle to drive. We have taken the vehicle to the dealership two times and the problem has not been addressed.
A service bulletin was posted about the oil pan leaking. We take our vehicle to Ford to have the service completed. It was brought to our attention that our oil pan was leaking. Ford had manufactured our vehicle with a plastic oil pan. What compounded the issue is the sensors did not alert the driver the engine oil was low. Ford cannot fix the problem with the faulty sensors. Ford solution to the leaking oil is replacing the oil pan. I feel this is a safety issue and Ford should repair my vehicle at there cost. I should not have to pay because Ford manufactured a vehicle with a very poor design. The leak is not the customers fault, it is a design flaw. If the vehicle operates low on oil it could lose power on the roadway and potentially cause an accident.
The contact owns a 2017 Ford F-150. The contact stated that upon a cold start of the vehicle, an abnormal rattling sound was coming from the engine. There was no warning light illuminated. The contact took the vehicle to a dealer where a diagnostic test was performed, and the contact was informed that the VVT solenoids were defective. The contact was informed that the dealer was aware of the failure; however, there was no recall for the failure. The manufacturer was also made aware of the failure and provided the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 100,000.
The contact owns a 2017 Ford F-150. The contact stated upon starting the vehicle, the engine would emit an abnormal rattling sound that would intensify when the vehicle remained idle for an extended period. There was no warning light illuminated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact associated the failure with Ford Campaign Numbers: 21N03 and 21B10. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 66,000.
During service for a recall (possible leaking master brake cylinder) the dealership advised me of leakage from an oil pan beneath the engine block. I assumed it was a matter of tightening the attachment bolts or possibly replacing the gasket. I was then informed that Ford glues the pan to the engine block and the oil was seeping through the glue. Further, the repair was to remove the existing pan and the residual glue from the block and replace with a new pan as the glue cannot be removed from the existing pan. The repair was estimated at $950. I have never heard of gluing on that critical part. Glue will eventually fail at which the pan will separate from the block and be ejected onto the street along with oil. As a design engineer I am amazed that glue is an acceptable assembly procedure.
Transmission gears sporadically shift into other gears while driving causing the causing the engine and vehicle to jerk unexpectedly decelerate and accelerate without warning causing a wrench slike symbol to illuminate in the dashboard.
A D V E R T I S E M E N T S
- West Terre Haute, IN, USA