This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am writing to formally submit a complaint regarding persistent and significant issues with the cam phasers in my 2017 Ford F-150 EcoBoost. I purchased the vehicle in December 2019 with 40,000 miles on it. Since then, I have experienced ongoing cam phaser problems, which have led to considerable inconvenience and expense. In February 2022, with 92,000 miles on the vehicle, I took it to a dealership for reprogramming as per Ford-??s Customer Satisfaction Program (CSP). Unfortunately, this did not resolve the issue. The cam phaser problems persisted, ultimately resulting in a major repair on June 17, 2024, when the truck had 134,000 miles, costing $4,100. The repair involved: -??Checking engine light diagnosis and verification of cam phaser failure. -??Removal and replacement of timing chains, phasers, chain tensioners, valve covers, gaskets, and other related components. -??Reinstallation and testing to ensure the problem was resolved. I believe Ford should cover these costs since the cam phaser issue is widely known and documented as a design flaw in the 3.5L EcoBoost engines, particularly those produced before 2021. Ford acknowledged this issue and updated the cam phaser design in 2021, but many owners, including myself, have experienced failures despite adhering to recommended maintenance and service procedures. I urge the NHTSA to investigate this matter further and hold Ford accountable for the costs associated with these known defects. Thank you for your attention to this matter.
The contact's boyfriend owns a 2017 Ford F-150. The contact stated that while driving, there was an abnormal rattling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the turbo needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer again, where it was diagnosed that the cam phaser needed to be replaced. The vehicle was repaired, but the failure recurred. While driving 75 MPH, the vehicle lost motive power and shutoff. The vehicle was towed to the local dealer, where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 83,000.
My F150 has had the VCTS Units replaced four times. Two times at my expense costing me over $2000 each time. Ford fixed the problem under warranty once while it was still under warranty. They also did a reprogram that was to fix the problem but the problem did come back. I have now had to replace the VCTS twice at my expense for a total of four times since purchasing the truck and each time I am told the new parts are the fix. The second problem is the transmission slams out of gear while accelerating to pass other cars. Truck started to jerk and stop and shift sporadically into different gears. attached is one receipt. More are available. I will have one more after today's submission for nearly $2000 is repair for the same fix in under 50,000 miles since the last fix.
The contact owns a 2017 Ford F-150. The contact stated that while driving at undisclosed speeds, the vehicle unexpectedly shifted into gear without driver input. The check engine warning light was illuminated. The vehicle was taken to the local dealer, who informed the contact that the vehicle was not under recall. The contact stated that a diagnostic test determined that the failure was due to a wheel speed sensor failure. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 24V444000 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 107,000.
The contact owns a 2017 Ford F-150. The contact stated while driving 70 MPH, the vehicle lost motive power. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to an independent mechanic, where it diagnosed that the timing chain and cam phasers had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 110,000.
- Collierville, TN, USA
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The Camphasers on my vehicle do not work properly. This component of the engine is vital to acceleration, and if they go out, acceleration is delayed. This makes it very difficult to operate, especially on highways, interstates, and other major roadways. The 2018 Year make of this same vehicle has been recalled for the same issue. Though it is the same engine (prone to the same issues), it is a different year, which means I cannot get my issue fixed.
The vehicle engine has a rattle noise ever time its started. It concerns me that it may come apart while driving down the road. Upon checking there are other year models including the 2017 Ford F150 with the 3.5L eco engine that has had recalls, but this vehicle doesnt.
The contact owns a 2017 Ford F-150. The contact stated that while starting the vehicle, the engine made ticking and rattling sounds. No warning light was illuminated. The vehicle was taken to an independent mechanic and the dealer, where it was diagnosed with a cam phaser and camshaft timing unit failure. The dealer replaced the cam phaser and gasket. The contact related the failure to Technical Service Bulletin: 23-2143 (Cold Start Ticking/Tapping/Rattle with Possible No Restart During Auto-Start-Stop Operation); however, the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 67,000.
This vehicle has a fatal flaw in the design of the oil pan, that results in consistent leaking regardless of repair that brings up environmental concerns as well as safety concerns in leaving the vehicle stranded in potentially unsafe conditions. Ford has admitted fault with TSB 20-2051 but has made the scope of vehicles far too narrow in order to skirt responsibility for what is clearly a design mistake by engineers at Ford. They further admitted fault by redesigning the oil pan on the 2018+ F150 models, yet refuse to help the majority of 2017 F150 owners not covered by the TSB due to careful wording. The fact of the matter is this issue affects all F150s of this year, and they are refusing to offer any assistance despite my particular truck about to be receiving its 4th replacement pan. I believe Ford should be held accountable for this and a recall be issued so that owners of these trucks are not expected to pay thousands of dollars to continually fix a blatant design error.
The 5.0 Liter V-8 has defective intake manifold runner valves. This is a commonly known problem. This can cause the engine to quit running and lose power at any time. Ford has not had parts to repair for the past 2 or so years
Camshaft phaser failure. We had code P051B which led to sensor replacement. Shortly after cold start engine rattle. Suspect was cam/phaser from web investigating. At 50k miles this should be covered. Ford wants $6,000 to change VCT, Timing belt & faulty cam phasers. Ford acknowledged in 2021 their fault, but this was never issued as recall. We never got ANY letter from Ford. For people like us that have low miles, ONLY get oil changes at Ford regularly, should not be punished for bad installed parts. Camshaft phasers need to be recalled.
Was driving down the interstate, heading home. Then the truck starting shaking violently and misfiring bad. Took to a shop. Come to find out I Loss compression in my engine while on the interstate. Which caused horrible vibration. And very poor dieverably. Ending up needing an engine replacement at 121,00 miles. And cost 14,000 to do. Happened in February and still waiting for the engine replacement to be done. Ford is behind on motors.
The contact owns a 2017 Ford F-150. The contact stated that at cold starts, there was an abnormal rattling sound coming from the engine with the check engine warning light illuminated on the instrument panel. The contact stated that the vehicle intermittently shut off while idling soon after the vehicle was started. Upon investigation, the contact linked the failure to the cam phasers. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired or diagnosed. The failure mileage was approximately 135,000.
A chronic oil leak from the plastic oil pan. It has been fixed once in 2019, replaced in 2022 and again needs replacement in 2024. Only 39500 miles on the vehicle.
The contact owns a 2017 Ford F-150. The contact stated while driving 50 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the oil pan was leaking and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 58,000.
The contact owns a 2017 Ford F-150. The contact stated while starting the vehicle, the vehicle made an abnormally loud rattling sound. There was no warning light illuminated. The contact stated that the failure had been recurring increasingly. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under an Extended Warranty. A case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 30,000.
The contact owns a 2017 Ford F-150. The contact stated while starting the vehicle, the vehicle made an abnormal rattling sound. The contact stated that the failure also occurred while the engine was idling. The contact stated that the failure was recurring. The check engine warning light was illuminated. The vehicle was taken to two independent mechanics, where it was diagnosed, and the mechanics determined that the failure was related to Ford Campaign Numbers: 21N03 and 21B10. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
The contact owns a 2017 Ford F-150. The contact stated that while starting the vehicle, the engine made rattling sounds, and the vehicle experienced rough idling. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 34,900.
I have a 2017, Ford F150 I have a knocking noise on the engine and I also have oil pan leak. It-??s been like this since I had 85,000 mile now I am at 99,000 miles
This truck had the cam phaser cold rattle issue repaired at 42,490 miles. The new parts used were the same problematic part numbers as the original parts, intake part HL3Z-6256-CD and exhaust HL3Z-6C525-CD. The same issue has presented itself again while I am just over the 100K miles extended warranty that I had on the truck. Ford Corporate and the local Ford dealers are well aware of the issue and repaired the problem with the same defective parts. A new part number has been redesigned with a new part number that will actually fix the manufacturing defect, this is intake part ML3Z-6256-A and exhaust part ML3Z-6C525-A. I called the dealer and asked for the repair to be covered under warranty and was told no, I then was directed to contact Ford customer service at 1-800-392-3673 and they admitted they are aware of the problem, but were not willing to help on the financial cost of the repair as the truck was nto under any extended warranty.
A D V E R T I S E M E N T S
- Nocona, TX, USA