This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I entered the vehicle at about 10 pm on 12/31/17 and started driving home. It was cold so I turned on the windshield defroster and the rear window defroster. About 5 minutes into my trip I noticed a light on the dash go on then off and was not sure which one it was then it flashed again it was the rear window defroster button. The next thing we heard a very loud pop like and saw the rear window shattered. It is a power slider just the section directly behind the driver shattered. I did some research and found out there has been numerous complaints about this very same thing. Next I will be going to a local dealer and making a complaint because from what I can see there has not been any recalls on this matter. What is it going to take to get a recall on this? I believe the Ford Motor Company should absorb the cost for the replacement
Engine fire. A strong smell of burning, electrical wiring order started coming from the A/C vents, I soon noticed smoke coming from under the hood. As the truck slowed to a stop and I guided to the side of the road, open my door, I could see the flames rising and growing larger. By the time I got off the phone with 911, I heard the first blast. In less than 5 mins. Later a larger, louder blast happened. Not long after that, the whole front end was completely melted.
On December 7th 2017, my 2013 my 2013 F-150 started having electrical issues resulting in a dead battery that has not been corrected. Error messages that arise include " battery saver on' and "audio off" indicators and after jumpstarting the vehicle will start with the key in the "on" position and in some cases such as mine, the vehicle will not shift out of 5th gear until the ignition is cycled off and then on again. This vehicle has left me stranded requiring me to find someone to jumpstart it. There are an increasing number of complaints on this year model for the exact same issue with no resolution from Ford.
Rear windshield exploded when defroster was on (drivers-side only). Temprature was around 30-35 degree's outside. Truck had been remotely start and running for approximately 10 minutes before shattering.
The apim or advanced protocol interface module went bad this is the computer screen. The heat would kick on high and blow on high speed and it would get so hot inside the vehicle on a hot day that we literally felt like passing out. There was no way to control the heat or air conditioning system and we had to open all the windows and sunroof just to cool down and it was still so hot. We had to keep opening the sunroof so many times it broke and was not covered under warranty. The truck only had 99,000 miles on it. Buyer beware the apim unit is only covered for 5 years from warranty start date and I was never notified by Ford that this was a recall service bulletin M202. The sunroof would have never went bad had the apim unit not malfunctioned because we never opened it before the unit went bad. Total cost of my repair 2400 for sunroof and 1000 for apim unit replacement. This is a safety hazard because you have to drive with all windows down and it gets so hot you will feel sick.
I have had rear window issues since I bought the truck. First was when the rear defrost/mirror defrost wasn't working. They replaced the window in 2014. Second time was in April of 2017. We had a heavy frost and I couldn't see out the back window or the side mirrors, so I turned on the defrost. About ten minutes later I was driving down the highway and heard what sounded like a gunshot. I immediately started looking around thinking someone shot at me. I didn't realize right away due to the rear headrest covering a large portion of the window, that the drivers side stationary section of the back window had exploded. The glass stayed intact, however tiny slivers of glass fell onto my daughters car seat which was in front of this window. Ford did replace the window, reluctantly and I paid an insurance deductible, even though the internet is full of people having the same problem. I recently went to turn on my rear defrost again, and found the same issue as the first problem, where the defrost wont work and the likely fix is replacing the rear window. This will be the fourth window in four years. Is this something I should expect to do like oil changes and tires" this is ridiculous. The exploding window can really be an issue. Someone may panic and think its a gunshot, and cause an accident or if someone was sitting there, they could get glass slivers on them. This appears to have been a known issue for years with these windows. Why haven't they been forced to redesign it"
Traveling at various speeds on highway. The orange wrench waring lights came on, speedometer went to zero, mileage indicator went out, gas dte indicator quit working, speed reduced. Switched vehicle off after stopping, switched back on everything reset - vehicle ran fine until the next time, same thing reoccurred. This has happened several times. Took it to dewitts automotive repair, windsor, va. Dianostic report indicates wiring harness and module sensor for powertrain needs replacing. Must be replaced by Ford repair shop.
Within 5 minutes of starting the vehicle I smelt a burning plastic odor while entering the highway. Once on the highway I noticed my a.C. was not working, I rolled down my window and attempted to turn up the blower speed. Shortly after smoke starting blowing out from the vents, the defrost area, and around the touch screen. Within minutes the smoke was thick and green with an electrical fire odor. (I could identify this as I am certified through the state of Missouri, firefighter 1 and 2). I used my left blinker to pass a vehicle to exit the highway, the smoke intensified to where I couldn't see or breathe. I exited the hwy. I parked in a private lot and exited the vehicle as melting flaming plastic was dripping at my feet, and opened the hood. No flames present under the hood. I looked through the pass. Window and flames were pouring from under the dash with a starting point of the center of the dash area. Within minutes the vehicle was fully involved.
I pre-started my truck this morning 10/19 w/ autostart on fob. The truck was stationary. I loaded both my 1 yr old and my 3 year old into their car seat and went back into house to grab my raincoat. When I returned the exterior near bottom left rear glass was significantly smoking/smoldering. 2 seconds later a small 2-3' flame started in the same area on the weatherstrip. I turned my truck off. I happened to have my phone in hand and video taped the moments following. The flame self-extinguished and shortly after cake a loud bang. In line with the sound of a small caliber handgun. The sound was the back glass exploding. Luckily the tint kept the glass sheet intact. This is the 2nd time this has happened. 1st with no kids in the car on 12/15. Fire was no less than 12' from my sons head, had the power not been secured there would have been a significant chance of running up the combustible weather-strip and potentially igniting the vehicle cabin. I feel I am able to make this claim based on the fact I am employed as a career municipal firefighter. This is unnaceptable for any truck especially one with 44,500 miles. The only way Ford will investigate is for me to pay for the cost of diagnostic. Not covered under warranty.
The contact owns a 2013 Ford F-150. While driving various speeds, the wrench icon displayed "major malfunction" and the vehicle stalled without warning on numerous occasions. The contact stated that the vehicle lost complete throttle control. Ken garff Ford in saint george, Utah 84770 was made aware of the failure, but could not find the source of the failure. An independent mechanic diagnosed that there was a short in the ECM board in the passenger compartment of the vehicle. The manufacturer was made aware of the issue and referred the contact to the dealer. The failure mileage was approximately 3,000. Consumer stated no place in the carfax even show's when consumer brought it in to service. No mention they replaced the short block when a piston shrank in cyl no#3 they replace the long block in March 2017 three weeks back in April now to replace head's engine still had a miss two weeks after that they had to replace throttlebody the light still comes on they can not fix problem. Vehicle purchase dated should be on or before incident date updated 9/12/18
Driving on the highway at 60 mph the brake system hazard light illuminated. The electronic breaks did not work properly. It was raining slightly and the roads were wet. First incident of this happening, the sync system/ touch screen has froze and not worked both in motion, and stationary 3 times. Concerned that all electrical issues may be related. Have owned used vehicle for 50 days, just went over 60,000 miles.
On a trip, September 20th going to the smoky mountains, our 2013 Ford F-150 pickup truck suddenly lost power. We were on mile marker 295 eastbound on interstate 40, in the left side passing lane going about 55 mph up a hill. The engine stopped with no warning. The dash screen flashed a picture of a wrench and then said "low oil pressure." The oil pressure gauge showed no pressure. I thought the engine had blown. As I tried to navigate to the right side of the road, while on a hill, many semi-trucks slammed on their brakes trying to avoid my truck pulling a 5th wheel trailer. We miraculously avoided a possible major accident. Ultimately we learned it was a small $0.50, number 27, 20 amp fuse to the fuel pump that caused the engine to stop. We were stuck on the side of the road for 2 hours until we could get a tow truck for both our truck and 5th wheel. Ford is aware of fuse 27 (for fuel pump) frequently melting. They even have a relocation kit to move the fuse when it melts due to overheating because of its location. In our case this nearly caused an accident involving semi trucks.
On first occurance, truck was in motion on highway. Vehicle lost power, gages zeroed out and engine light came on. Pulled over nad restarted vehicle and it ran fine and engine light cleared. Multiple loss of power occurances. Does not throw a code when diagnostics are ran. Tonight, when merging onto the interstate, while accelerating, truck lost all acceleration, all gauges stopped working and engine light came on. Restarted the truck, gages did not start working unitl truck was turned off a second time but the truck was driveable. Engine light did not clear.
When backing up, my rearview sensor did not sound and we hit a palm tree, which damaged the tailgate, sensor (more than already). Normally, this backup sensor will sound when anything is in the way or even close. This did not happen.
Battery voltage light kept coming on, truck engine died while slowing down on highway to exit. Restarted after sitting briefly.. when trying to start on another day, starter would spin but wouldn't start. After dealer changed battery and alternator, problem continued. Brought back to dealer. Noted melted fuse for fuel pump relay. Installed kit to reposition fuse and wire for fuel relay pump.
Radio stops working causing the hands free phone, clock, and everything on the microsoft sync control panel to stop working. First time the vehicle was moving. The second time it was stationary. Dealer suggested disconnecting the battery to reset everything which worked for about a week then continues to do the same thing.
The contact owns a 2013 Ford F-150. When the accelerator pedal was depressed, the vehicle failed to pick up speed and stalled. The contact had to coast the vehicle over to the side of the road and restart the vehicle. The second time the vehicle stalled while driving over 50 mph, and the oil indicator illuminated. The vehicle was unable to be restarted after coasting over to the side of the road. The vehicle was towed to a dealer (levittown Ford, llc, 3195 hempstead turnpike, levittown, NY 11756, (866) 421-1288) who replaced the fuse and re-wired the fuse box per a tsb. The vehicle was repaired. The manufacturer was notified and stated that they would follow up with a response within 48 hours. The contact wanted to know why a tsb had been issued and if the dealer stated this was a known issue, but there was no recall issued yet by the manufacturer. The approximate failure mileage was 19,600.
Fuse melted to junction box causing truck to shut off while driving and power steering to go out. Truck would not restart and would turn over but would not stop even when key was not being turned. Traction control came on at the same time power steering went out going around a corner posing a serious safety issue and almost causing a wreck. Took truck in to get serviced and was told this is a manufacturer problem and that they have had this same issue multiple times.
A D V E R T I S E M E N T S
- Gary, IN, USA