This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
January 29, 2019 I was sitting at a traffic light after leaving office and heard a big pop noise, scared me to death. It was dark and cold and could not tell where it came from, it wasn't till I left for work the next morning in the sunshine I saw my back window was shattered (hard to tell with the head rest at night). When I got to office I looked on outside of window for damage but could hardly tell it was shattered and there was no visible damage to outside of glass or body of my F-150. I have a power rear middle window and it was fine, it was the passenger side window. Also my rear defrost was not on. This seems to happen to a lot of F-150 trucks. I got a quote and it was $800 doesn't seem fair that this is happening quite a bit to all the different model years and nothing has been recalled.
Early cold morning rear window defrost was on when the back rear driver side glass exploded. Was driving to work nothing was around this glass. It had been on about 15 minutes when it happened. Very loud pop at 60 mph on a four lane divided highway.
Rear driver side back glass shattered while driving. Vehicle was at temp. When failure occurred, with rear defroster running. Was traveling to work at 60 mph when loud blast occurred in vehicle. I look around to see if I had hit something when I looked in my rear view mirror I noted that the rear driver side back glass was shattered and the the rear defrost that was on was now off. Outside temp. Per vehicle display was -9 current miles on vehicle at the time of the incident was 59,278. Road conditions were icy due to time of year and resent winter storm. Loss of control of vehicle and potential fatal impact could have occurred as the sound was intense and did cause me to jerk the wheel. Contacted dealer due to model year they stated the issue was not covered at the dealer level and I would have to escalate to Ford customer service. Ford customer service stated that there is no open claims/warranty for this issue at this time so keep my receipt so if there is in the future I can be reimbursed.
Rear window defroster/outside door mirror defrosters are inoperative. Problem was fixed while under warranty at 34,164 miles although also failed again when out of warranty. While not positive, problem could still be faulty electrical contact design on rear window sliding center glass as previous failure. Malfunction creates a safety issue as frost blocks rear visibility both from door mirrors as well as rear window. Dealer notes rear window assembly must be replaced but without manufacturer cost coverage assistance.
- West Chester, OH, USA
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Windshield washers do not operate below below 25 deg F even if reservoir is emptied of summer fluid and filled with -20 degree F winter fluid at end of summer and purged by running pump before cold weather. Washer pump motor runs when actuated so problem appears possibly check valve or nozzles at cowl. Cowl area cleared of snow and ice. Very angerous visibility condition especially during night driving as windshield remains smeared from other vehicles.
Vehicle was in drive way warming up while I was in I heard a loud pop after examining my vehicle noticed the back glass was shattered.the rear defroster was on during this time.after investigating the matter on the internet several complaints about the rear defroster shattering window.
Early this morning (Jan 9, 2019) my husand remoted started his 2013 F150 to heat it up before we left for work (it was mide 30's outside). After running for about 10 min we got in and before even backing out of the driveway we heard a loud pop. It sounded like someone shot our back window with a gun. We saw the back window directly behind the driver's seat was completely shattered. The tint film held it all together, but it was completely shattered. We got out to see if a bird flew into it or to find any reason and noticed there wasn't even a puncture to the window from outside. It was just completely shattered from the inside out. My husband will spend today finding someone to repair and we've now looked it up and found many comments of others having the same problem. Can you please help us all and urge Ford to issue a recall?
Remote started truck. 10 minutes later I got in, put key in ignition and about 30 seconds later I heard a loud pop. I looked back and the rear window was shattered. Defrost was on.
It was about 20 degrees out and I drove to work with my front and rear defrosters on. After I backed into my parking spot I heard a very loud pop or bang. Startled me. I got out and couldn't see anything wrong although it was still dark out. When driving home, I noticed the drivers side portion of the rear power sliding window was shattered. I'm pissed! called the dealer and was told to bring it in for an estimate. Was told it's not covered and my warranty is expired anyway. Come to find out it's a common problem. Obvious safety issue here.
The contact owns a 2013 Ford F-150. The contact stated that the rear driver's side window defogger was inoperable a year ago. The defogger began working again this year and shattered the rear window. The contact called holiday Ford at 877-478-5316 (located at 390 N rolling meadows dr, fond du lac, wi 54937) and was informed that there was no recall. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 86,000. Consumer stated rear defroster stopped working sometime last year. This winter consumer tried it again and started working. Drivers side rear window shattered and consumer stopped using it. This is a common problem revealed in the internet.
I was driving back from the gas station around 2230 hrs on a winter night. I was going about 35 mph on a city street when I suddenly heard a very loud bang; literally sounded like a gunshot, I quickly looked around, but I didn't notice anything at the time. It was dark at my house when I got home, I walked around the truck but didn't see anything obvious at the time. When I came out the next morning I got into my truck and looked in the rear view mirror and noticed the rear window on the driver side was shattered, no hole, no pieces missing, no obvious signs it was struck. The window is actually bow out a bit like the force was from the inside.
Used remote start on truck. Truck warmed up for approximately 5-10 minutes, outside temp 40 degrees. Upon entering truck, a loud explosion resembling a gunshot occured. My 4 Y/O daughter frightenly pointed out that the rear driver side glass had shattered. Numerous reports of this defect on Ford forums.
2013 Ford F-150 supercab FX4. Power sliding rear window with defrost shattered without impact. I have a fiberglass topper, so there is no way that something from the outside could have impacted the window. The driver-side shattered, but the slider and passenger-side were unaffected. The outside temperature was in the low 30S Fahrenheit; not sure whether the rear window defrost was activated. I heard the glass break while I was driving, but did not realize what had happened until I arrived at my destination.when I closed the driver-side rear door, I heard the glass fall out.
At approx 0800 on 12/03/2018 while dropping my daughter off at potomac heights elementry school, we were sitting still waiting in the parents drop off line on the school property when we heard a very loud bang, my daughter pointed at the rear window and said that it was shattered, she pointed at the rear drivers side window, at which time I got out of the vehicle to inspect if we were hit by anything. Upon further inspection you can see no impact to the vehicle or the window. I got back into the vehicle and pulled forward to drop off my daughter and at that time reported to the schools staff what had happened. I asked for them to review their video tape and see if something had in fact hit the vehicle and they said they would and call me back. At approx 0845 I called the local Ford dealership after looking online to see that it is a very well documented issue that is happening in Ford F-150 from 2010-2018 models. I spoke with doug green, the service manager, and he said there are no recalls or service issues currently but that he was aware of the issue and it is a case by case basis through Ford. He requested pictures of the shattered glass and my VIN and said he would contact Ford with all the information and see how we move forward. Potomac heights elementry school contacted me, mr stark, karl, who is the principal of the school and after reviewing the video he observed nothing hitting the vehicle and witnessed that the vehicle was stationary at the time of the damage, he also reported observing myself getting out of the vehicle to inspect for damages as mentioned above, he has agreed to provide me with a copy of the video and speak with Ford if at which time that is needed as a witness of no accident and nothing hitting vehicle and that the vehicle was stationary when incident happened he will also have a better idea of the approx time of when it took place.
Thursday morning 12-6-18 it was about 0 degrees Fahrenheit I started my truck and turned on the rear window / mirror defroster. I was about 2 miles from the house when I heard a bang coming from my back seat area on the drivers side it was loud enough that it made me jump. At the time I could not figure out what it was but my rear defroster would no longer work. I messed around with it a few times but it would not light the dash light. Later on as the sun was shining just right I noticed the drivers side of my back window was shattered. At that point it all became clear to me what the noise was and where it had come from. F150 back glass shattered with rear defroster on.
Rear drivers side portion of center sliding window shattered for no reason while the vehicle was parked, unoccupied and not running. Topper is on the box, which rules out any sort of impact.
One of the vehicle's rear windows (the 1 rear window closest to the drivers side; there are 3 rear windows in total) was shattered with no apparent impact point. It was a cold morning and the vehicle was started with the remote start option from the key fob. The vehicle was stationary, parked in the driveway, and had not been moved prior to noticing the shattered window. As the vehicle door was opened, I could hear a "crackling" which resembled the sound of static. I was able to see the shattered window, and it it sounded as though the window shatter was spreading. There were no holes or dents in the window, and there was no "circle" of shattered glass that would resemble an impact point. The last time the vehicle has been driven, the day prior, the window was not shattered.
A D V E R T I S E M E N T S
- Fort Wayne, IN, USA