I am just 1 more victim of the back window shattering from the defrost. I used the remote start for my truck as I have done many times in the past on cold mornings, when I came out of the house to get in my truck to go to work I noticed my back window on the passenger side was shattered. At this time I had know idea that there was a problem with this happening until I went online for someone to come and replace my rear window and I stumbled up onto a lot of complaints from other Ford F 150 owners talking about the same thing happening to them. As I researched more I found thousands of complaints on this problem.

So I went to my Ford dealer here in town where I live told them what had happened and what I have been seeing from other F 150 owners online. They told me they have not ever heard of anything like this happening. So I just ask them for a quote to replace my back window and they told me that they do not replace windows there but use this other local company to do all their window replacement work. So the gentleman behind the desk ask if I wanted him to call and get a quote for me and naturally I said yes when he returned with the $700.00 quote I was shocked I said for that one little window its $700.00 then he told me they have to replace the entire back window ( you've had better idea's Ford).

He wrote the name and number on his card along with the quote and said I could call him and set up a time to get my window replaced. Next day I called and talked with the gentleman, and I also ask him if he had heard of this problem his reply was yes I have done a lot of these windows, he then went on to tell me why this is happening he said over time with the weather the wire that connects to the window defrost develops a loose connection which then creates a spark which is what causes the window to shatter. Ford really should stand behind their products and take care of this. this gentleman was nice enough to tell me that I could turn my rear defrost off so that when I use the remote start that the rear defrost would not come on, oh yeah he also told me when he sees this ark problem that he would leave the rear defrost unplug from the replacement window and let the customer know of this problem (see Ford there are still some good people that cares) so I will be leaving my rear defrost unplugged on my replacement window. STEP UP FORD AND BE THE GOOD COMPANY THAT I HAVE ALWAYS BELIEVE YOU WERE.!!!!!

I had this issue in 2018. Same truck, and now the rear window I had replaced a little over 3 years ago is now inoperable once again. I literally have only used the defroster twice since getting the window replaced out of fear that this would happen again. The rear window defroster just randomly stopped working again and I am afraid to even try to use it because last time the whole window shattered and cost me $750 to replace. I am going to trade this POS in and never buy a Ford again. I guess the saying is true, F-O-R-D...Fix-Or-Repair-Daily. With how many people on the Ford forums have had this problem and all the complaints on this site, you would think there would be some sort of recall, but since the glass shards will only severely cut your child who is sitting in the car seat under the glass and not kill them, Ford won't consider a recall.

Was driving to Gym around 5am, air temp maybe 48 degrees. Turned on rear defroster, 10min drive to gym. pulling into gym parking lot, a loud bang was heard. Immediately parked and got out examining the roof for signs of an impact of something however given the immediate area and near empty area at 5am could not fathom how anything or anyone was around to cause this impact.

Turned off truck after seeing zero sign of anything impacting truck. With truck off, I could then hear the sound tempered glass makes when shattered. Looked back at left rear window to see it completely shattered on the inside, while still in place it was a few taps from completely letting go and crumbling into the car.

I've read multiple forums posts of trucks of many years having this happen with the defroster, so insane something like this hasn't been recalled!

The big point to hear from my case is.... I live in a mild climate, I use the rear defrost maybe 10 times a year with the coldest temps just before sunrise being maybe 40F at the lowest.

The day it shattered the outside temp was 52F. That is not an extreme temp environment, yet it shattered.

While driving one chilly morning, my wife and I decided to turn on the rear defrost and the heat in our Ford F-150 XLT. Within minutes, the rear window shattered and left us overwhelmed and nervous. We didn't know what happened and my wife was afraid someone had shot a gun at us.

When I pulled the truck over to examine the damage, I noticed that the window had actually shattered and blown OUTWARD, indicating that no one had shot at us or thrown anything, but instead, that the rear defrost had likely caused the glass to shatter.

We strongly feel that this manufacturers defect should be corrected by FORD at their own expense. However, if FORD does not stand behind their product and appreciate their loyal customers, we most certainly will NEVER buy another FORD product as long as we live!

* This is the second time I'm faced with replacing my rear window! *

I activated my rear defrost as I had many times since my replacement window. The indicator light began blinking. Found that odd, it has never happened before. A few miles later...BAM...rear window AGAIN shatters! The exact same scenario...

I went to my local Ford dealership, in person, the following morning. Of course now, out of warranty with 62,000 miles, Ford wasn't so helpful. I have to admit, the collision center employee was very nice and attempted all she could to help get the replacement covered, however, it was not successful. Out the door and out of pocket cost quote just under $800.00. I contacted Ford customer service, and again, the woman was very nice, but stated they could not offer any additional help.

A side note: Ford offered to pay around $300.00 for labor. So to be clear the entire job would cost approximately $1,100.00 and I would be responsible for just under $800.00.

THIS IS A SAFETY CONCERN AND SHOULD BE A RECALL! At minimum Ford should own up for their mistake and replace it for their loyal customers. This is not a wear and tear issue. This is a function of the vehicle that should work properly! This is not user error or misuse!

October 18, 2013 -

While driving, I activated my rear defrost, a short time later I heard a loud thump. Initially, I thought someone had thrown a rock at my rear window. I pulled over and discovered that a portion of my rear window had shattered. The glass, luckily, is tempered and remained fairly intact. I "Googled" my issue and discovered many other Ford F-150 owners experienced the same scenario.

I contacted my local Ford dealership the following day. They had me bring my vehicle in and wrote up a claim. Took numerous photographs and stated this was not the first time they had encountered this problem. I was one of the lucky ones and they were able to put it through under warranty. I got an OEM replacement rear window with the defrost.

Fast forward to the date of March 20, 2016

Unbelievable...

I activated my rear defrost as I had many times since my replacement window. The indicator light began blinking. Found that odd, it has never happened before. A few miles later...BAM...rear window AGAIN shatters! The exact same scenario...

I went to my local Ford dealership, in person, the following morning. Of course now, out of warranty with 62,000 miles, Ford wasn't so helpful. I have to admit, the collision center employee was very nice and attempted all she could to help get the replacement covered, however, was not successful. Out the door and out of pocket cost quote just under $800.00. I contacted Ford customer service, and again, the woman was very nice, but stated they could not offer any additional help.

A side note: Ford offered to pay around $300.00 for labor. So to be clear the entire job would cost approximately $1,100.00 and I would be responsible for just under $800.00.

THIS IS A SAFETY CONCERN AND SHOULD BE A RECALL! At minimum Ford should own up for their mistake and replace it for their loyal customers. This is not a wear and tear issue. This is a function of the vehicle that should work properly! This is not user error or misuse!

I have the same issue as the many people on here and have ran into many more just in my area that have the same problem. The passenger side rear back portion f my glass shattered with a loud bang that nearly had me driving off of the intestate. Thank the lord my kids were not in the back seat because slivers of glass were all in the seat. The window did not fall out and I was able to tape it up so it would not fall out. $600 dollar estimated fix. I have the power center window and rear defrost. The defrost starts blinking and stopped working. It was not long after that that it shattered. Why has ford not taken any of the crap this vehicle is putting out and correcting the problem. Are they just a piece of sh*t company? I am starting to think so. Honor you crappy construction and fix the problems.

Driving down the highway, flick on the defrosters because you know its December and it gets icy! I hear this loud BANG like someone had just fired a small gun inside the truck! It scared the living hell out of my 2 year old, my Mother, and myself.. I pulled over only to discover my very back passenger side window facing the bed had burst!! It did not fall out but the glass is shattered! WHAT THE HELL?!?!?!?!? and then I go on to do some research and find ALLL kinds of complaints! People we need to pull together and attack Ford so they can fix this problem at their cost! this is absurd that its not covered under ANYTHING so its a straight out of pocket cost! there goes 1000$ with parts and labor MERRY FREAKING CHRISTMAS to us!~ so bummed!!!!!!

Same problem as a lot of other folks, hit the back defrost and bam the one of the back windows shattered. Add to this the 2011 has an extremely difficult job of dropping the back seat to replace the window and motor! I worked on it for a couple of hours and couldn't get the back seat to come off. I had to take it to a collision shop because the standard glass shop wouldn't deal with anything that had a seat belt involved. $200 down and it seems like Ford is not in the mindset to fix their engineering mistake.