This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle shifts into 1st gear while truck is moving and will not shift tkk ok any other gears. Known issue at dealership, but says it-??s out of warranty. If less than 10 years or 150000 miles, they had a recall providing parts and labor. If a vehicle going 60 mph downshifted into 1st gear, it-??s a safety issue and in my opinion should not have a time/mileage limitations. Thank you
The contact owns a 2011 Ford F-150. The contact stated while driving at various speeds, the vehicle shifted into first gear and became stuck in the first gear. The contact was able to pull to the side of the road and restart the vehicle after multiple attempts. The check engine and wrench warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not under warranty. The failure mileage was approximately 65,000.
The contact owns a 2011 Ford F-150. The contact stated while driving 60 MPH, the vehicle unintendedly downshifted. The contact stated that the sensors were inoperable. The contact turned off and restarted the vehicle and drove the vehicle to the residence. The vehicle was then taken to the dealer to be diagnosed. The vehicle was diagnosed with a failed lead frame harness. The contact was informed that the lead frame harness needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 248,000.
Transmission Range Sensor issues causing the truck did not recognize the gear correctly. Cluster did not recognize(light did not turn on) when the car is on gears. I called the dealer and they recognize is a issue on the F-150 of year 2011 - 2012.
The contact owns a 2011 Ford F-150. The contact stated while driving approximately 30 MPH, the vehicle unintendedly downshifted to first gear. The contact stated that the vehicle failed to shift out of first gear. There were no warning lights illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The mechanic retrieved a fault code for a failure with the output speed sensor. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not covered under warranty. The failure mileage was approximately 170,000.
- Salisbury, MD, USA
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Check engine light came on, truck tried to downshift running 70 mph. OBD reader says transmission range sensor a. This could have caused me to wreck or crash into someone else. As far as I know, it has never been inspected, called a local ford dealership and they say it-??s not a recall.
The contact owns a 2011 Ford F-150. The contact stated that the vehicle was parked and upon shifting into reverse (R), the vehicle failed to respond, and the gear shift indicator light failed to illuminate. The power train warning light was illuminated. The vehicle was towed to an unknown dealer, where grease was added to the transmission rim; however, the failure recurred while attempting to reverse two years later. The contact stated that he continuously moved the gear shifter between the gears until the vehicle responded as needed; however, the failure recurred. The contact stated that the failure had been recurring increasingly. The power train warning light was illuminated. The contact stated that he turned off and restarted the vehicle, and the vehicle would respond as needed after several attempts. The contact stated that he connected an OBD reader to the vehicle several times and DTC code 0705 was retrieved, indicating a transmission range sensor malfunction. The dealer was not contacted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 12V190000 (Power Train, Exterior Lighting). The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000.
The contact owns a 2011 Ford F-150. The contact stated while driving 65 MPH, the transmission inadvertently downshifted into first gear with the transmission warning light illuminated. The transmission then seized in first gear. Additionally, the vehicle went into Limp Mode; however, the contact was able to drive to the residence. The vehicle was later towed to the dealer, and the contact was informed that Customer Satisfaction Program: 19N01 (Transmission Molded Leadframe Extended Coverage) had expired. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 89,000.
The contact owns a 2011 Ford F-150. The contact stated that when he started up the vehicle and attempted to shift into reverse, the gear shifter was inoperable. The vehicle was taken to an independent mechanic where it was diagnosed with transmission range sensor failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000.
The contact owns a 2011 Ford F-150. The contact stated while driving 55 MPH, the transmission unintendedly downshifted to first gear, causing the rear wheels to lock up and the vehicle slid sideways. The transmission warning light was illuminated. The failure almost caused a crash. The vehicle was towed to an independent mechanic, who determined that the failure was related to NHTSA Campaign Number: 19V075000 (Power Train); however, the VIN was not included in the recall. The mechanic determined that the transmission output sensor needed to be replaced. The mechanic replaced the transmission output sensor. The manufacturer was made aware of the failure. The failure mileage was approximately 121,000.
The contact owns a 2011 Ford F-150. The contact stated that the powertrain warning light was intermittently illuminated while starting the vehicle. Additionally, the speedometer and the instrument cluster were inoperable. The contact stated that the vehicle later went into LIMP Mode while driving. The contact stated that the vehicle experienced reduced power and the transmission failed to shift into the intended gear. The vehicle was taken to the local dealer, who determined that the transmission leadframe was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 280,000.
A Recall Repair (19S07) was performed on 4/24/2023 at which time the truck had 161711 miles. Prior to the Recall Repair I had not experienced any issues at all. I had only brought the truck into Ford Service for a different repair at which time they took care of the Recall (19S07). On 7/9/2023 the truck would not start (No Crank/No Start) A Tow Truck Service was called at which time confirming that the battery was in good condition, however at the time he came, the truck was able to start. Later that week, we experienced this strange issue again (intermittent no crank) and the truck was driven into a local service center where no service codes were showing because the truck was in working condition. Out of concern for the safety of the future reliability of this intermittent starting, the mechanic suggested we consider changing the batter cables, and felt considering the age of the truck that we could consider changing the starter. With concern, I decided to move forward with those repairs. Two days after the new battery cables and a new starter was placed, the truck once again would not start. I had the truck towed back to this mechanic where he was then able to confirm it was an issue with the Transmission Lead Frames communication and that the truck thinks it is in park. I then called the Ford Service Department where the Transmission Lead Frame Recall was performed to report the issue and was told that indeed the recall repair/or issues with the recall could be the issue, so I had the truck towed back to them where they confirmed the issue and reported that this issues were considered part of the recall issue but now that my truck was out of the mileage warranty, I would have to pay for the repairs. The truck had 161711 miles when the original recall was performed. It had 167174 miles when the new repairs were done. There should be a warranty on the recall repair work performed. I have already paid for the repairs. Can you help me?
The contact owns a 2011 Ford F-150. The contact stated while driving 25 MPH, the vehicle jerked and lunged forward. The vehicle was taken to the dealer who stated that the vehicle had experienced the failure listed in NHTSA Campaign Number: 19V075000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 137,000.
The contact owns a 2011 Ford F-150. The contact stated while driving 60 MPH, the vehicle down shifted independently with the check engine and power train warning lights illuminated. The contact was able to pull over and shut off the vehicle. After several attempts the contact was able to restart the vehicle, but the vehicle would only shift into drive. The vehicle was towed to the dealer and the contact was informed that the molded leadframe needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the warranty on the vehicle had expired and advised to contact NHTSA Hotline. The failure mileage was 120,000.
The contact owns a 2011 Ford F-150. The contact stated while driving 65 MPH, the vehicle downshifted to first gear as the speedometer disappeared on the instrument panel. The contact also stated that the power train and check engine warning lights were illuminated. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 19V075000 (Power Train). The vehicle was not repaired. The failure mileage was approximately 200,000.
The contact owns a 2011 Ford F-150. The contact stated that while driving at an undisclosed speed, the speedometer failed to function, and the contact removed her foot from the accelerator pedal; however, the vehicle quickly accelerated. Additionally, the RPMs fluctuated, and the vehicle made an abnormal sound. The vehicle was taken to the dealer, who informed the contact that the lead frame needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V075000 (Power Train). The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 160,000.
This is a follow up to compaint#11385696. Ford failed to properly check and repair the transmission problem associated with recall#19V-075. They have acknowledged that the technician did not properly service my truck when I took it to them in December 2020. ( see attached March 2023 letter). At that time the truck was under an extended warranty they issued in May 2019. The intermittent problem again caused my truck to experience another sudden downshift in early 2022. This occurred fortunately at a low speed before I drove unto an expressway. At that time, I decided to get the necessary repairs done by a third party because I no longer wanted to take a risk of the problem occurring at high speed on an expressway. In getting the repair done I also found that Ford had to modify the defective part that not only included a defective output sensor but also added a protective cover over the solenoid contacts that were susceptible to loose metal filings in the transmission fluid shorting out the solenoids. I asked Ford to reimburse my expense for my repair costs and they refused. They have basically decided to wait us out and pay for the repairs ourselves. The reprograming fix they initially did to correct the problem did not work and fact that they acknowledged that my truck was improperly serviced under the extended warranty repair shows that their only concern is financial and the safety of their customers is not.
The contact owns a 2011 Ford F-150. The contact stated while driving 40 MPH, the contact heard an abnormal sound coming from the vehicle. The vehicle inadvertently downshifted and the check engine warning light illuminated. The contact was able to pull over on the side of the road and shut off the vehicle. The contact restarted the vehicle and the vehicle operated normally. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was contacted and stated that the vehicle was not under warranty and referred the contact to contact the dealer. The vehicle was not repaired. The failure mileage was 135,000.
We took our vehicle to Woodhouse Ford in Omaha, NE (72nd St Location) for the 19S07-6R80 Sudden Transmission Downshift-Powertrain Control Module Programming Recall. It was supposedly fixed with a software update. Not long after we experienced the PRNDL Illumination and Backup Lamp Activation (Recall 12C23) Symptom. We were told, while this is a known issue and a recall for other 2011 Ford F-150s, your vehicle-??s specific VIN is not -??officially in the recall-??. Thus, your bill is $867.26 and $636.57 for the associated repairs; transmission leadframe, the backing light issue, and an associated parasitic leak. We pay, we get the vehicle back with no resolution of the parasitic leak and now a backing camera that no longer works (Blue Screen)-??was working just fine prior. We now learn that the backing camera is a recall in other Fords-??but not OUR VIN. Woodhouse quotes another $900 (New Backup Camera) and another $450 for the unresolved parasitic leak-?"which they had previously declared was resultant the leadframe malfunction.
A D V E R T I S E M E N T S
- Moultrie , GA, USA