Purchased Ford Explorer St in Sept 2019 and windshield was not properly installed. Took multiple rips to dealership to correct. And it is still not properly fixed. They had to reinstall windshield and passenger side pillar. The electrically connectivity with sync 3 has never worked properly. I have been to dealership multiple times and they could nto fix it. Then I went to start the car (early in morning) and 3 different times white smoke came billowing from exhaust. The first time I shut off the car thinking it was on fire. The second time, it dissipated quickly. The third time, I drove to dealership. They could not fix it. 5 days later more white smoke when I started it, and the engine malfunction indicator light came on. After 7 days at the dealership, they replaced a ect sensor. Still pending to see if a 'sensor' causes billowing white smoke from exhaust. Dealership refused to check head gaskets, cylinder head, or engine block which are the main sources for white smoke. This vehicle has had nothing but problems. Such a frustrating turn of events that continue.

- Oceanside, CA, USA

I was driving going to get food and when I press on my break to slow down, I had a huge jolt, like it was shifting gears not correctly(it's an automatic)the jolt would occur when I would hit over 46mph and when I would slow down to 26mph. I brought my Explorer to the dealership and I had to have my transmission replaced by the dealership.I have heard of 3 other people who had a Ford Explorer 2020 this happened to!

- Sterling Heights, MI, USA

2020 Ford Explorer St with approximately 1,927 miles. I started the vehicle and put it into drive and it started to roll forward even though my foot was on the brake. Regardless of how hard I pushed the brake, the car continued to inch forward until I fully depressed/repressed the brake. I shut off the vehicle, waited a few minutes, and attempted to restart. Upon the attempted restart, all lights on the dashboard began flashing and the engine failed to turnover. The in-dash display then began beeping, flashing service/hazard/warning indicators, and cycling through the following error messages: -park brake fault service now; -pre-collision assist not available; -service advancetrac; -driver door ajar; -steering assist fault service required; -check park aid; -see manual; -front camera fault service required; -full accessory power active; I turned off the vehicle and attempted a few more restarts ranging in intervals from an immediate start/stop, 1 minute, 5 minutes, and 10 minutes without success (same error messages displayed as described above). There were also no alert messages/notification in the fordpass mobile app indicating the above failures. My next attempt was a few hours later and the vehicle started without error, but did not give any indication that the vehicle had failed to start the previous time. I stopped/restarted the vehicle again without error and put it into reverse and then drive and there did not appear to be any failure of the brake pedal. I took the vehicle for a test drive around my neighborhood and noticed that 1st and 2nd gear appeared to shift just fine, 3rd gear made a loud grinding/vibrating noise and took longer to shift than normal, and then the vehicle did a hard shift into 4th gear. I only got up to about 35 miles per hour, but the vehicle never shifted out of 4th gear, but appeared to hold the rpms higher than normal.

- Cincinnati, OH, USA

On Sunday, June 14th, 2020 at 12:10 pm, I was headed East bound on a two lane state road with double yellow lines. My vehicle (new Ford Explorer St, 2407 miles on odometer) was on intelligent cruise control set for 37 mph and in 'normal drive' mode. Without any warning, the engine began to shake violently and the car began to slow down. The engine appeared to be running but would not accelerate. The vehicle came to a complete stop about 300 feet from where the problem started. The engine was stalled and would not start. No warning lights or messages. Called aaa and they called local police. An officer directed traffic as I was blocking the right hand lane. There was no shoulder to pull off on. Road was in residential area with curbs. A flat bed tow truck arrived at 12:35 pm and towed the vehicle to my local Ford dealer. Fault code showed a defective camshaft position sensor. There also is evidence that the timing belt has slipped. Scoring can be seen on top of #6 piston through borescope. The #6 spark plug shows impact damage from piston. Battery is draining and car is going into sleep mode. Service department manager stated the engine will likely require replacement. The dealership contacted Ford engineering and established a case number. Dealership is working with Ford engineering to determine the root cause of failure. A catastrophic engine failure of this type is extremely dangerous and life threatening. Three days earlier, a 140 mile round trip was made to boston without incident. If the failure had occurred on I-93 traveling at 70 mph, the end result could have been disastrous.

- New Boston, NH, USA

I was driving to work and suddenly heard a strange soft repetitive noise. There were no indicator lights/warnings on the dash. I was going approximately 40 mph and thankfully decided to pull over into the service lane. The vehicle struggled to pull over and then stopped moving. An engine malfunction indicator light then came on. The vehicle was towed by the dealership. I was told later that day that the engine was end of life, in other words, dead. My 2020 Explorer had 7,038 miles. I finally got my SUV back 1 month later.

- Kalispell, MT, USA

False engine coolant temperature alarm issue - vehicle believes it is overheating when it isn't. this results in the loss of engine power, where the vehicle is unable to drive faster than 50mph and is extremely slow to accelerate causing a major safety hazard. This has occurred on my Explorer St model 3 different times all while traveling at highway speeds. The second time while I was trying to merge onto the freeway and nearly collided with a semi truck since I lost all ability to accelerate. All times the vehicle was taken to Ford dealership for repair. My vehicle has currently been waiting for repair for over 30 days & only has 13,000 miles on it.

- Hollister, CA, USA

When trying to move the vehicle out of park, either reverse or drive the vehicle jerks into gear hard and then stalls. Tried multiple times to get the vehicle out of the drive way starts up no issue, no check engine light yet keeps stalling. This is new owned for 3 days with less than 200 miles on it.

- Inman, SC, USA

Purchased a 2020 Explorer on Feb 11, noticed smoke from the hood right when I arrived home from the dealer, contacted them and they said it might be normal for a new vehicle to have some smoke in the beginning, later I noticed that the interior heat is only blowing cold air so I was about to take it to the nearest dealer to check it out, I remote started the car through the official fordpass app and then 10 minutes later I entered the car and the engine light and the coolant light was on before I even started driving (car has 78 miles on it), ( I also got 2 notifications from the app that the engine is overheating) so I called Ford to tow it, now its sitting by Ford service for 2 days and they are saying that it's a coolant leak but they don't know where it leaks to and they are waiting to hear back from Ford engineers on how to proceed, it seems like Ford may have serious issues with the engine coolant system and this is potentially putting any Explorer driver at risk of the vehicle stalling while driving, increasing the risk of injury

- Monsey, NY, USA

Vehicle stalled when pulling out from a stop light onto a highway (65mph). It took several attempts to restart. The vehicle once put in drive jerked forward/backward when I hit the gas. The rpms went up but the car was not driving well. It stalled again. I had to repeat this process 4 more times. It finally began to drive and then the engine light came on. The Ford pass app gave me an error code. Malfunction indicator lamp. The vehicle has 109 miles. The car is with the dealer less than 2 days after purchase.

- Monroe, GA, USA

My brand new 2020 Ford Explorer platinum top of line model (VIN [xxx]) broke down on christmas eve 2019 after a complete engine seizure with less than 2000 miles and left us stranded with my family for hours in the middle of the road. The vehicle lost all power and control and had this happened on an interstate highway doing 80 miles per hour the result could have been catastrophic and potentially fatal. It has been at the dealership since and I am being told it needs a new engine but Ford cannot provide a date when the engine will be available. Remember....this vehicle was only a month old! a 2020 vehicle broke down in 2019!!! the dealership is being fantastic and trying to swap the vehicle out for me but Ford has denied their request. I finally spoke with a Ford customer service rep ([xxx]) and she told me that the engines for this model (yes engines plural!) are being shipped at the end of the month. I asked her directly if I was the only one experiencing this issue and she flat out said "no, you're not". I regret having purchased a new model year vehicle of this Explorer and now fully think this is a dangerous vehicle. I hope Ford sees this. I think they have a serious issue and soon it will come out that there are serious problems with the 2020 Explorer. Just wait. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Haltom City, TX, USA