I was driving to work and suddenly heard a strange soft repetitive noise. There were no indicator lights/warnings on the dash. I was going approximately 40 mph and thankfully decided to pull over into the service lane. The vehicle struggled to pull over and then stopped moving. An engine malfunction indicator light then came on. The vehicle was towed by the dealership. I was told later that day that the engine was end of life, in other words, dead. My 2020 Explorer had 7,038 miles. I finally got my SUV back 1 month later.

- Kalispell, MT, USA

False engine coolant temperature alarm issue - vehicle believes it is overheating when it isn't. this results in the loss of engine power, where the vehicle is unable to drive faster than 50mph and is extremely slow to accelerate causing a major safety hazard. This has occurred on my Explorer St model 3 different times all while traveling at highway speeds. The second time while I was trying to merge onto the freeway and nearly collided with a semi truck since I lost all ability to accelerate. All times the vehicle was taken to Ford dealership for repair. My vehicle has currently been waiting for repair for over 30 days & only has 13,000 miles on it.

- Hollister, CA, USA

When trying to move the vehicle out of park, either reverse or drive the vehicle jerks into gear hard and then stalls. Tried multiple times to get the vehicle out of the drive way starts up no issue, no check engine light yet keeps stalling. This is new owned for 3 days with less than 200 miles on it.

- Inman, SC, USA

Purchased a 2020 Explorer on Feb 11, noticed smoke from the hood right when I arrived home from the dealer, contacted them and they said it might be normal for a new vehicle to have some smoke in the beginning, later I noticed that the interior heat is only blowing cold air so I was about to take it to the nearest dealer to check it out, I remote started the car through the official fordpass app and then 10 minutes later I entered the car and the engine light and the coolant light was on before I even started driving (car has 78 miles on it), ( I also got 2 notifications from the app that the engine is overheating) so I called Ford to tow it, now its sitting by Ford service for 2 days and they are saying that it's a coolant leak but they don't know where it leaks to and they are waiting to hear back from Ford engineers on how to proceed, it seems like Ford may have serious issues with the engine coolant system and this is potentially putting any Explorer driver at risk of the vehicle stalling while driving, increasing the risk of injury

- Monsey, NY, USA

Vehicle stalled when pulling out from a stop light onto a highway (65mph). It took several attempts to restart. The vehicle once put in drive jerked forward/backward when I hit the gas. The rpms went up but the car was not driving well. It stalled again. I had to repeat this process 4 more times. It finally began to drive and then the engine light came on. The Ford pass app gave me an error code. Malfunction indicator lamp. The vehicle has 109 miles. The car is with the dealer less than 2 days after purchase.

- Monroe, GA, USA

My brand new 2020 Ford Explorer platinum top of line model (VIN [xxx]) broke down on christmas eve 2019 after a complete engine seizure with less than 2000 miles and left us stranded with my family for hours in the middle of the road. The vehicle lost all power and control and had this happened on an interstate highway doing 80 miles per hour the result could have been catastrophic and potentially fatal. It has been at the dealership since and I am being told it needs a new engine but Ford cannot provide a date when the engine will be available. Remember....this vehicle was only a month old! a 2020 vehicle broke down in 2019!!! the dealership is being fantastic and trying to swap the vehicle out for me but Ford has denied their request. I finally spoke with a Ford customer service rep ([xxx]) and she told me that the engines for this model (yes engines plural!) are being shipped at the end of the month. I asked her directly if I was the only one experiencing this issue and she flat out said "no, you're not". I regret having purchased a new model year vehicle of this Explorer and now fully think this is a dangerous vehicle. I hope Ford sees this. I think they have a serious issue and soon it will come out that there are serious problems with the 2020 Explorer. Just wait. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Haltom City, TX, USA