This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Explorer. The contact stated while shifting into reverse the Back Over Prevention screen failed to operate as designed. Additionally, the vehicle would respond without the accelerator pedal being depressed. The contact also stated that while driving 35 MPH, the Forward Collision Avoidance warning system activated while there was no vehicle nearby. The contact stated that the vehicle was sputtering. There were no warning lights illuminated. The vehicle was taken to the dealer and the technician informed the contact that the brake assist was unavailable. The technician was unable to duplicate the failure with the Forward Collision Avoidance system. The vehicle was currently being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000.
The contact owned a 2020 Ford Explorer. The contact stated while driving 15 mph, the vehicle began to decelerate its speed on its own. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and saw fire located on the front passenger side wheel. The contact, his wife, and grandson were able to safely exit the vehicle before the vehicle was engulfed by the fire. The contact stated no one was injured nor sought medical attention. The fire department extinguished the fire and filed a fire report. A police report was filed. The insurance company deemed the vehicle total loss. The contact towed the vehicle to towing lot. The contact drive to the local dealer and made them aware of the failure. The manufacturer had not been informed of the failure. The failure mileage was approximately 30,000.
Vehicle stalled on interstate on my way home from picking it up. Had been at dealer for nearly a month for heater repair. Cost me $250 to get it towed back to dealer. Very dangerous situation. I was lucky to be able to get it oof the travel lanes before someone rear ended me at high speed. Very frightening.
Twice now my car has felt like it has stalled. Once I was at a stop light, the light was red so I stopped. Then when the light turned green I accelerated, the car moved slightly and then stalled. Pedal to the floor and nothing happened. Nothing in the car indicated why this happened. The car was on and ready to go but the petal or engine didn't work. Not sure what happened. The second time it happened I was trying to make a turn from a stop. I accelerated, the car moved a bit then stopped. I was pulling onto a 55 mph road and I was just sitting there. Car was fine, running and seemed to be in working condition but it stalled on me. Pedal to the floor, no response from the car. I have an appointment on Tuesday April 12th to take the car in to speak with the service department. I have spoken to other 6th generation ford explorer owners that have stated the same thing has happened and the service department had no answer for them. I am hoping if enough of us submit an issue it will get investigated preventing a fetal crash.
Has burning smell of wires when heat is on, only has heat on drivers side, blows cold air on passenger side, had Avis Ford Dealership look at it, said it was the heater core and they don't know when it will be in stock.
- Detroit, MI, USA
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A police officer dropped this SUV off complaining of an exhaust smell coming through the vents in the vehicle. upon opening the hood, a strong odor off exhaust from the right side of the motor could be smelled.No visible leaks or sounds were noticed. The vehicle remained out of service until our local Ford dealer could service this vehicle.
There is a problem with the transmission. Vehicle was stuck in first gear. Turned vehicle off and then back on 3 times with no resolution. On another attempt the vehicle seemed to be stuck in third gear.
Steering wheel shakes and engine sounds as it is going to stall at speeds between, 35 and 45 mph. Ford had vehicle for two weeks total and confirmed issues. They did not know how tp fix. They said vehicle is within specifications'
The vehicle will just shut off at anytime. It's not the auto start feature, all power will turn off at anytime. It has happened numerous times while driving waiting at a red light or to make a turn. It always happens while driving in the city.
The transmission on the vehicle started going out as we were driving back from an out of town trip on a highway. My husband made a stop at a light and upon accelerating after the stop, the vehicle made a grinding sound and began having engine issues. We made an appointment at the local dealership where my husband drove the vehicle on city streets due to high rpms despite low speed. The vehicle is at the dealership as of Monday February 8th and we have been told parts are on back order with no eta. The vehicle does have a recall for a transmission intercooler. We have read about this issue in numerous 2020 Ford Explorer.
This particular problem has occurred on more than one occasion, most recently today (January 30, 2021). While driving and then accelerating, the car sputtered and almost died. We were pulling into oncoming traffic and needed to accelerate. We pushed on the accelerator and the car made a sound as if it would speed up, instead it stalled. (a message flashed on the screen, but it was too quick for me to read.) we were almost hit by a car before we were able to pull into a parking lot. We turned off the car and drove around for a few minutes. We went to pull back out onto the street and accelerate when it sputtered and stalled. We turned the car off and sat. We were lucky we were not on a highway or busier street.
I have a 2020 Explorer limited edition, with just over 10,000 miles. Since I got it, I noticed that shifting from 2-4 gear was pretty rough, and jerky. About 2 months ago, I left the driveway, heard a thud when I put it in D, and it didn't move. I hit the gas harder, and it moved, but would not leave 1st gear. Got a check engine light. Turned it off, waited a while, tried it again, and it drove fine, but check engine light was still on. The car drove fine for a couple of weeks. The check engine light went off the next day. 2 weeks later, I took it out of the drive, put it in drive and again, it wouldn't leave first gear. Put the car back in the garage, waited a while, and it was fine. Called the dealer, and scheduled an appt because I can't have these serious issues continue. My concern was that they won't be able to duplicate the issue, and just send me on my way. Needless to say, they ran several diagnostics tests, and found some issues/codes. They performed a pinpoint test trace and found codes P062C, P2242. They then performed tsb 20-2217 again, and the codes were clear. For a short time after, the jerkiness in the shifting of the gears went away, however that has since returned. Stopping and starting, and driving especially in neighborhoods, is very frustrating. It is uncomfortable to say the. Least, the very aggressive shifting, and jerking of the vehicle at low speeds. I have not yet had the same issue where the vehicle refused to change gears, or was stuck without moving, however the transmission as a whole is very problematic, and somewhat scary to drive.
2020 Ford Explorer XLT purchased new from dealer 04/2020. On two separate occasions the starter would not activate to start the car. When the brake is depressed the starter button and exterior lights flash. The car was towed to the Ford dealer, but the car started immediately according to technician. No issues were found. On the second occasion, the issue resolved spontaneously as well. Since I am not able to duplicate the problem with any regularity, there is no sense in taking the vehicle to the dealer. In both instances the vehicle was parked in a public parking lot with the engine turned off. The vehicle has less than 10K on it.
Engine malfunction indicator lamp came on 10/15/20 while driving.. it was taken to the dealer and I was told that it was a thermostat problem which could wait until there was a loner car available. On 10/20/20 while driving 70 miles /hr, the engine coolant over temperature came on and it went into a powered down reported fail safe mode running on 5 cylinders. The vehicle had to be transported back to the dealer and now I am being told it is a wire harness which has to be replaced and there was no engine overheat or damage to the engine. Waiting for it to be replaced.
There are many issues with this vehicle. The first issue is that water is coming inside of the vehicle and pooling up on the passenger side floor. The second issue is water inside the passenger taillight. The third issue is the allwheel drive sensor is malfunctioning. The fourth and last issue with the vehicle is that the converter is cracked on the driver's side and exhaust fumes are coming into the cabin and is making the passengers sick. This is after Ford had replaced the motor at 12,000 miles because cylinder two malfunctioned.
Car was in drive or reverse but would not move, like the gearing was not engaged. Pressed on gas it finally took off almost hitting another car. Took to Ford, they fixed so they say, but it has happened 4 more times. Yesterday, was in parking lot and put in reverse and took off. When it is acting up, the transmission sounds like it clunks or gonna fall out. Back up camera is still not working and can not see behind you or when you are going to hit something.
Tried to start the car and would not start. The screen on dash board went crazy and everything was flashing. Head lamps came on and air blower for heat came on high automatically. Seemed like some kind of electrical problem. The dash was flashing everything and would not start the car. Waiting for the tow truck for 2 hours and I tried again and it started just fine. Brought the car home but can not duplicated the problem. There is something wrong with it. I take 5 boys for football practice and don't want this car to let me and those boys sitting in the dark..this is why I bought a new car so it would be more dependable. It would not allow me to start it and the whole dash was going crazy and flashing many things. Hope this helps.
I have had this vehicle since February and it has been in the shop 5 times for various things! there is a jolt when it changes gears and when hitting brakes. I have a delay when I put the car in reverse which has almost caused accidents. It rolls forward, even with my foot on the brake and the jerks hard when it finally catches up and goes in reverse. Corporate will not get me out of this vehicle, even after it broke down and had to be towed while I was out of state on vacation!
A D V E R T I S E M E N T S
- Visalia, CA, USA