This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On July 16th, 2023, while driving from Ohio to Indiana, my vehicle would not accelerate properly, and the power train malfunction warning illuminated on my dashboard. (The vehicle is available for inspection upon request.) My entire family's safety was put at risk as we were all in the vehicle at the time of the incident. We were on the toll road where other commuters were driving and were unable to accelerate as normal and other commuters were forced to go around us until the vehicle reached appropriate speed. Upon our arrival home the vehicle was taken to Ford for repair. Ford stated there was a recall for this issue and they programmed a software update which engages the parking break when the vehicle is placed in park and the warning light was no longer illuminated. I purchased the vehicle in December of 2021 and was not made aware of the recall in April of 2022. Prior to this incident my vehicle has showed no open safety recalls when entering the VIN online or checking the Ford Pass app. My vehicle has also never automatically engaged the parking break until after the service repair in July of 2023. Since there have not been any open safety recalls and my vehicle has never previously automatically engaged the parking break my belief is that the issue was marked as repaired without actually being repaired. The vehicle has been in for service for a separate issue at least 10 times prior to this incident and this "recall" was never brought to my attention or fixed at any of these service appointments.
The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the power train and several other warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.
While driving the the vehicle's RPM increases violently, but no speed is increased or kept. Also, the car will jerk while driviing (at any speed). These are both separate cases. The occurs while driving on interstate, driving onto a ramp and entering traffic, while entering intersection and pulling into traffic, leaving a stop light and trying to drive through an intersection. It is being looked at by a dealer. Dealer says they cannot replicate. No warnings. I have been at risk many times trying to accelerate and not being able to when car slows or comes to a almost complete stop as entering traffic.
The contact owns a 2020 Ford Explorer. The contact stated while at a stop light, the vehicle accelerated and jerked with a delay while shifting gear. The check engine warning light was illuminated. The vehicle was taken to the dealer, but no cause for the failure was found. The failure persisted. The vehicle was not diagnosed or repaired. The dealer was contacted and stated that the vehicle was not under recall. The manufacturer was not contacted. The failure mileage was 72,000.
Warning that the cruise control function was not working. The the car would not go more the 5 miles an hour until it had switched out of 1st gear, it kept changing gears. I was scared to death of driving it. I had to use my emergency blinkers everytime I had to slow down and the try to regain speed. The transmission was making a clunk noise and the engine was reviving like crazy. I was afraid of being rear-ended or someone crashing into my car because I could not get out of the way. The car is at the dealership right now, they will not have time to look at it until after the holiday. I was 600 miles from home and terrified.
- Stanfordville, NY, USA
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The contact owns a 2020 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound upon depressing the accelerator pedal. The contact pulled to the side of the roadway. The contact stated that upon inspecting underneath the vehicle, he noticed that the transmission oil cooler was covered in red fluid due to a crack near the oil cooler line. The vehicle was taken to the dealer, where it was diagnosed that the transmission oil cooler needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 41,000.
Code 102F: All wheel drive module malfunctioned due to lost communication/wiring with the module. The vehicle is in a compromised state and driving differently with AWD disabled. Problem was confirmed at Ford dealership and Ford refuses to provide coverage under the powertrain warranty, even though this is a powertrain issue.
Essentially, my Ford 2020 Explorer is having the same issues as the other 2020 Explorers on a recall list. My Ford rolled back, and it hit my husband's car when it slipped out of park. It also is no longer going into park without giving me a weird error message. It is currently at Five Star Ford in Stone Mountain, GA awaiting repair. My car will not go into park. The transmission failed.
While driving the rpm needle dropped under 1 and would not accelerate. And while slowing down the car jerks. The wretch light showed up. The codes was read at a service center that it was powertrain control specifically the transmission temperature gauge and pulley system. Currently being diagnosed at the dealership.
1. My 2020 Explorer has about 75,000 miles. 2. The car rolled back while in park during the week of 7/24, and the emergency brake stopped the car from rolling. 3. I called Ford Customer Care and my local dealer to see if my model was included in the current transmission recall (23v06900), it is not. 4. On 7/28/23, the car would not go into park. The emergency brake kicked in. The screen shows a message that says "Park not available apply brake before exiting". 5. Car is currently at the dealership in need of a new transmission. Vehicle still will not go into "park". Car remains in place due to the emergency brake, only.
When the car starts all warning lights come on. Hill start assistance, pre collision assistance, all assistance. There is no cruise, no safety collision assistance at all. First appeared on June 13 2023. Ford Dealer is currently trying to fix the problem. They are unsure why it-??s doing it. It puts all occupants life at risks as the car doesn-??t have any safety assistance.
I had an oil change at the Feldman Ford Dealership on or around 3/7/2023. On 4/14/2023 at or at round 5-6 pm; I was traveling southbound on I-75 when my 2020 Explorer suddenly slowed down from 70 miles per hour to around 40 miles per hour while I-??m in the farthest lane and it wouldn-??t go pass 45 miles per hour almost causing the vehicle behind to rear end me. The dash displayed a reading stating the oil pressure is low and to get engine serviced. I put on my hazards and safely made it to exit off of the freeway. I stopped at a gas station because the engine was making a loud screaming noise. I called my salesman from Feldman Ford and explained what was happening and what the dash was saying so he asked me to shut off the engine and to check the oil. So when I opened the hood I saw oil everywhere and the engine was so hot that the heat was burning my face. The dipstick was indicating that the oil was low to empty. He stated that-??s impossible you just had an oil change 4-5 weeks ago and the engine appears that it-??s not cooling. So he advised me to put in 2-3 quarts and get on my knees to see if any oil is leaking underneath and there was no leak after I put in 3 quarts of oil. So he asked how far was i from home i told him no more than 15 minutes, then he asked me to start the car to see if the noise diminished and it was not as loud so he said to see if I could get the car home because I had my 1 month old grandson and my daughter with me and he will have a tow truck to come and get it. I made it a block from my home then the car shut off and wouldn-??t start. So I had family to come get my daughter and grandson and I stayed with the vehicle until 930/10 pm when the tow truck arrived and my vehicle has been at the Feldman Ford service lot ever since 4/14/2023 and it has not been fixed or worked on. I was told that the oil pump failed causing 2 or 3 seals to go bad in the back and front of the motor. The Ford app displayed engine issues 2 months prior to my purchase.
Car hesitates on acceleration; almost hit by oncoming traffic. Dealer reports a broken axle on 4 wheel drive assembly. Apparently there is an open investigation on this?
The contact owns a 2020 Ford Explorer. The contact stated while driving approximately 65 MPH, the vehicle hesitated and started losing motive power. The contact was able to drive the vehicle to the residence. During a test drive, the vehicle stalled. The contact stated that the "WRENCH" symbol was illuminated. The contact stated that the engine was still running however, the vehicle failed to shift to park(P) or drive(D). The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that metal shards were found in the transmission and that the transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 79,000.
2020 Ford Explorer ST (FAILED 5/27/2023) Vehicle started shifting erratically, down shifting very hard when decelerating. Then within two to three days it would not engage in drive or reverse at all, or it was slow to engage and would engage very forcefully and intermittently. There were no warning lights that I recall. The vehicle could not be controlled and is undrivable with 37,386 miles on it. Currently the vehicle is sitting at the dealership waiting two to three weeks to diagnose the problem. The Service Advisor described the problem as "The vehicle delayed getting into gear when put into drive, not shifting properly when driving. When vehicle in reverse there is an extended time to engage and does not feel like it's engaged all the way, feels like it's grinding" Ford acts like they have no idea that they have a transmission issue with the 2020 10 speed automatic transmission. The dealership is going to have my explorer for 30 to 60 days with no compensation, loaner car or rental car. this is the second Explorer that we have had with major issues. I also have a 2020 Ford F-150 with the same mileage and the same transmission that is experiencing delayed shifting issues.
From the carfax report But I signed when I bought this vehicle Said that the transmission was fixed, It's sleeping and making a loud clinking noise !!! The Ford Explorer has been in the shop for almost a whole year for the same issue That was said on the car factory port was supposed to be fixed Well before I bought it from this car lot.. I would like to know who's the liar carfax are this dealership !!! Do I hold you are responsible for the false Information that I was led to believe are the dealership ZECK FORD !! I'VE BEEN SOLD A LEMON and want to know to whom due I Hold responsible for selling me a unreliable undependable Piece of junk that is currently in the dealership right now and ZECK FORD It's refusing to service it Which is the dealership I purchased it from also got your car fax from!! I'm making payments on this vehicle and also paying for a rental car all out of pocket and I'm tried of playing games and also done with this LEMON ? I'VE BEEN SOLD!!! Look at the carfax report and see for yourself ZECK FORD has called my family and me Liars July 2022 up to now still broke down
The transmission will hold on to a gear longer than it needs to. The transmission stays in a lower gear longer than it should and causes some serious noise to come from the engine as a result. When this happens, the car will not accelerate. This has been especially concerning when crossing streets, merging into traffic.
A D V E R T I S E M E N T S
- Demotte, IN, USA