This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle jerked while depressing either the brake pedal or the accelerator pedal after coming to a complete stop. The contact stated there was no warning lights illuminated during the failure. The contact called a local dealer and was scheduled an appointment. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not yet diagnosed or repaired. The failure mileage was approximately 55,000.
Several electrical issues from day of purchase. Dealerships have looked at codes, but have been unable to repeat conditions or find an issues. Recently, on a random basis, the vehicle would become unresponsive & the accellerator pedal would not engage & for 10-20 seconds the vehicle wouldn't respond. At a point it reset itself and continued as if nothing had happened. This occurred on 6 or 7 occassions from June 2022 to Dec 2022. In Sept I took to dealership to check, they were unable to recreate condition & therefore no repair was made. In Dec the front brake pads went metal to metal. I decided to replace them myself. I put the Electronic Emergency Brake (EB) into the Maintenance Mode & changed the front pads and rotars. When I started to jack the front end up the car moved, so I immediately lowered the vehicle & verified the car was in park. At this time I discovered that the car, in park, could be moved by pushing it. I moved the car about 5 to 6 feet in either direction. I believed this was due to the EB being in the maint mode. I blocked the rear wheels & completed the repairs with no further incident. When I attempted to return the car to normal & take the EB out of maint mode, I was unsuccessful. I then bleed the brake system to ensure I hadn't inadvertently gotten air in the system. After multiple unsuccessful attempts to restore EB to normal, I contacted my local dealership for help. I was informed that even the site tech's had difficulties getting system into normal. I had AAA tow car to dealership, which then replaced the rear brakes, flushed brake fluid & renewed & restored sys to norm. When tech moved car to parking lot, they placed car in park and upon exiting car, it began rolling. When i contacted for pickup, I was informed of issue and gave permission to diagnose problem. Inspection of transmission found pin for parking mechanism broken, metal shavings in transmission. Need for extensive repairs or replacement of transmission.
Transmission has been fixed twice, but it is still causing issues. It shifts hard and sometimes shutters. No dealership takes it seriously anymore. It is a known manufacturer defect that isn't being corrected promptly, probably to skirt by until warranty expires. The auto-hold system sporadically stops working. It will pop up on the dash that it is not available, but it will work after restarting the car a time or two. The info screen will randomly be a black screen after startup. The backup camera sometimes works and sometimes doesn't. Rarely, there will be no sound from any speaker. Radio, phone, turn signal, nothing works through the speaker like it should. The turn signal will make a strange noise through the dash that doesn't match normal sounds.
Drivetrain failure. Vehicle rolled forward while turned off, in park, while on a hill. Break did not respond while rolling (passenger who was still in car tried to lean over the seat to depress the break). Driver ran from behind the vehicle, hopped in (while car was moving!), turned car on, applied break and veered the vehicle right to get the car to stop. Vehicle nearly collided with three pedestrians and a nearby parked car. We have brought this car in to a Ford Dealership today. We reported a shuttering that occurred during peak torque while in for service last year - but dealership said they could not replicate.
While driving at 40 my vehicle started jerking. Drove maybe another couple Miles and stopped at red light and the vehicle would not engage. This is a 2020 ford explorer with 41,000 miles. I brought it to ford and have been waiting 1 month still for the parts. I keep asking what-??s wrong with it and they just keep reviewing the rental. Also brought it in last year for a recall on the brakes-they fixed iit in 5 minutes where now my emergency brake is engaged all the time
- Indialantic, FL, USA
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The first incident happened in the fall of 2021. I was going down the interstate and came to almost a dead stop when my car down shifted. I was able to ease it to the next exit where I had it towed to ford. They -??replaced-?? the part. Fast forward to Jan 2023. My husband and I were again driving on the interstate when the car again downshifted when we were in bumper to bumper traffic in the left lane. Luckily we were not hit and my husband veered into the median. Its now in the shop again since Jan 4th.
We are a law enforcement training center and received a recall notice on two Ford Interceptor Explorers in July of 2022. When we contacted our local authorized dealer (Asheville Ford), we were told it wouldn't be until October of 2022 before they had the parts in stock to make the necessary repairs. We contacted them in December of 2022 and set an appointment to take both vehicles in on January 23, 2023. They kept both vehicles until January 25, 2023 and returned the vehicles stating on the work order "Unable to perform campaign at this time". We are concerned about utilizing these vehicles under the high stress we put them in in a training environment until the necessary repairs can be made.
We are a law enforcement training center and received a recall notice on two Ford Interceptor Explorers in July of 2022. When we contacted our local authorized dealer (Asheville Ford), we were told it wouldn't be until October of 2022 before they had the parts in stock to make the necessary repairs. We contacted them in December of 2022 and set an appointment to take both vehicles in on January 23, 2023. They kept both vehicles until January 25, 2023 and returned the vehicles stating on the work order "Unable to perform campaign at this time".
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle went into Limp Mode. The contact stated that the vehicle alerted her that the power train malfunctioned, pre-collision assist was unavailable, and the tire pressure malfunctioned. The vehicle was taken to the dealer where it was diagnosed and produced codes: P0E76 and P0E74 indicating that the half-shaft speed sensor needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was not diagnosed or repaired. The contact referenced Ford Technical Service Bulletin Number: TSB 22-2145. The manufacturer was notified of the failure and the contact inquired about a buy back and provided a case number. The failure mileage was approximately 24,186.
The contact owns a 2020 Ford Explorer. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 22V255000 (Power Train). The contact stated that after the transmission was shifted into park(P), the parking brake was inadvertently activated. The dealer was made aware of the failure and informed the contact that the vehicle performed as intended under the recall repair. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 36,000.
See related previous complaints 11394378 and 11403620. Same issue, transmission began to line with no lights then when driving pressed on the accelerator and there was no forward momentum. Luckily was on a country road that was not busy as I had no power to accelerate if I needed to. Lights came on for transmission AFTER I rolled to a stop and turned the vehicle off then back on. Error says it's an issue with the transmission sensor, power control system, transmission control module errors. As stated before has previous issue where they replaced the transmission valve body around 2300 miles and this is the second transmission put in. Last complaint was in February 2021. Same issue with the power train which this time my family was in the car and I was unable to make an evasive maneuver if I needed to. Transmission issue and still no recall for this danger to others.
The contact owns a 2020 Ford Explorer. The contact stated that while driving approximately 55 MPH, the transmission independently shifted from drive(D) to neutral(N) and made a loud revving sound. The contact turned off and restarted the vehicle. There was a warning symbol advising to refer to the Owner's Manual. The failure occurred approximately five times within 20 miles. The contact took the vehicle to the dealer who stated that the transmission fluid was contaminated, and the transmission needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 49,855.
Vehicle is available for inspection as of writing this report. The vehicle has a jolt or jerk like feeling when the car is speeding up or slowing down and seems to be between gears 4-7. It feels like the car is going to die in the middle of driving and could be at speeds 50+. Almost as if one were to pop the clutch on a manual transmission. Car only has approximately 27,000 miles, has received all regular maintenance, and indoor storage. I have not taken the car for dealer or independent inspection of this particular issue.
While driving on normal suburban roads, error messages appear on the instrument display every two to three days: 4WD Fault Service Required, Pre-Collision Assist not available, Service Advance Trac. The check engine light or wrench icon appears on the instrument display, and the stability trac icon appears on the instrument display. When this happens, the adaptive cruise control does not function. Safety of the vehicle and driver are impaired by major safety system(s) do not function, such as the stability control and the collision avoidance feature. I have brought the Explorer in to one dealer one time, and another dealer two times. A repair to the half shaft speed sensor has been performed twice, however the problem still persists. This problem first appeared on the vehicle in July of 2022 at 44,000 miles.
The transmission has failed. Started with hard shifting between gears, was to the dealership. Worked on it for 2 days, could not fix, gave back now as I was going thru an intersection went into a "neutral" type mode, lost all power coasted then picked up and started going again. Almost got rear-ended because of this. No messages appeared.
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 22V255000 (Power Train) and the fix stated that the dealer would update the electronic parking brake software but not replace the bolts. The contact was concerned that an update would not fix the issue as the failure was with the bolts. The contact had not experienced a failure. The contact stated that he called the dealer and it was confirmed that the remedy was to update the electronic parking brake software. The manufacturer was contacted and confirmed the remedy and a case was opened. The manufacturer offered no further assistance. Parts distribution disconnect.
While driving on the highway the 2020 Ford Explorer XLT briefly lost all power, exhibited jerking through the drivetrain and erratic engine RPMs, before regaining power. Thereafter, the vehicle consistently jerked during acceleration and deceleration, with an audible clunking sound, as if the vehicle was transitioning gears or drive modes (2WD-AWD). Mileage noticeably dropped and transmission and engine RPM performance was erratic. Only a warning was issued with no indication of high severity, only reduced power. Upon further driving, the erratic behavior persisted included losing power in highway traffic and putting occupants at risk of accident. Vehicle has only 14,500 miles at time of issue with full dealer service history. As of this writing, it is being brought to the dealer for service.
While driving on a busy, high speed road the pre collision error message came on the screen. It felt like the truck started applying brakes causing us to jerk. Although I tried I could not accelerate. Several error messages were sent to the ford app about the Powertrain. This put my kids and my safety in jeopardy. Our speed was greatly reduced and someone easily could have hit us. This is the second time I-??m taking this truck in for service with the same problem. I have less than 25 k miles on this truck. This should not be happening.
A D V E R T I S E M E N T S
- Opelousas, LA, USA