It has been more than a year later, Ford has not resolved the issue with the exterior A-Pillar. The response at the dealership has been, A) we do not have the parts or B) If you pay for them out of pocket, we can fix the issue. Which tells me they can fix the issue but chose to not do so because they are banking on owners paying for this recall. What recourse do I have?

- Glendora, CA, USA

Code P0301 can-??t pin point issue

- Fort White , FL, USA

I am writing to formally file a complaint regarding my 2019 Ford Explorer, which is currently subject to the 2011-?"2019 Ford Explorer? -?" A-Pillar Trim Detachment Recall (Recall Reference Number: 24S02). The exterior A-pillar trim on my 2019 Ford Explorer, covered under the aforementioned recall, has caused severe issues including vibrations and a loud whistling noise around the windshield area, particularly at highway speeds. These problems are not only a nuisance but also pose a potential safety hazard, as the vibrations could lead to more severe structural damage or detachment of the trim while driving. I have contacted several Ford dealerships in my area, as well as Ford headquarters, seeking a resolution under recall 24S02. Unfortunately, I was consistently informed that the necessary parts to correct the issue are not available. I was told that Ford had provided the parts, but they were only available for a two-week period and are no longer in stock. The person I spoke with at the dealership advised me to call back at a later time to check if the parts are available. Additionally, when I reached out to Ford-??s headquarters customer relations department for further assistance, I was simply transferred to my local dealership without any other form of help or guidance. This lack of support from the manufacturer is deeply frustrating and concerning. Furthermore, one of the dealerships informed me that another customer with similar issues under the same recall has been waiting for over a month and has yet to receive the necessary parts. This delay, coupled with the lack of clear communication and guidance, is highly concerning, especially given the potential safety risks associated with the defect. Given the severity of the issue and the inadequate response from Ford, I am requesting that the NHTSA intervene to ensure that Ford takes the necessary steps to resolve this safety concern promptly. I am concerned that a serious incident can occur if not resolved.

- Columbia, SC, USA

Exterior A-pillar trim part detached, now caused cracked windshield where trim would have been. The part has been detached for months and my local Ford dealership has no temporary or permanent solution. My windshield now has a spidering crack where it would have been protected.

- Hawick, MN, USA

I took my vehicle last year to the dealership to report the safety concern I had with a loose piece under my hood causing a flapping sound while driving. They determined the exterior a pillar was warped, loose and missing pieces. I received the recall in the mail a few weeks later, although they will not set up an appointment for me to resolve this issue. Not only does it state this is a potential safety concern, it has already been established this piece is defective on my vehicle. I also drive fellow associates around to meetings in my vehicle and it is putting them in danger along with myself and is bringing concerns it has not yet been addressed. The recall was sent to me a few weeks later on 01/26/2024.

- Daytona Beach, FL, USA

The B-pillar trim piece has become detached from the vehicle due to broken clips and when driving it appears as if it will fall off. Ford will not address the issue, other then using two sided adhesive tape which needs to be replaced continuously. The clips that hold the trim in place are broken and this is common on many explorers. There are other body trim pieces which have been recalled for and this needs to be added as well. The A-pillar trim was recently a recall item and this is just as much a hazard.

- Rensselaer, NY, USA

Drivers door will not lock. It will only lock if you push it down but doesn-??t lock when taking off like it-??s supposed to for safety.

- Mouth Of Wilson, VA, USA

Operator law enforcement was idling for an extended time in this vehicle. He was found unconscious in the vehicle and diagnosed with acute carbon monoxide poisoning. He was hospitalised for 4 days, and suffers continuing neurological deficits. Post-incident testing by engineer instructed by operator indicated two improper or incomplete welds on exhaust system, allowing exhaust to pool under vehicle and enter passenger compartment through HVAC fresh air intake. Post-incident testing recreated rising CO levels in passenger compartment. Vehicle has also been inspected by manufacturer. There were no warning lamps or messages.

- Austin, TX, USA

Dec 2022- Windshield trim on passenger side ripped off while driving on the interstate. Sept 2023- noticed noise while driving. Checked driver side trim and noticed seal was gone. Trim was cracked along its entirety. Replaced before it also flew off

- North Litte Rock, AR, USA

Doing 70 mph and trim along passenger windshield broke in half and flew off

- Perryville, MO, USA

OEM Ford Gen 4 SYNC 3 Nav APIM suddenly started sporadically functioning. Contacted Ford after viewing multiple recalls from previous years Ford vehicles with exact issue. After being told there was no recall on my 2019 Explorer, was given a quote of $170 to diagnose issue, $900 + for APIM module, plus installation and programming. We purchased a re-programmed APIM module and installed. Problem is now corrected. Recall needs entered on this unit. Attaching photos of front & back of bad unit: WY1W748K GR26A KB5T-14G370-DCA SERIAL NO. 205831 MFG - JANUARY 2019 ASSY NO. MAJ0673GX PANASONIC AUTOMOTIVE SYSTEMS MODEL FA-170-BCAR-HS IFT# RCPPAFA16-2032 FCC ID: ACJ-FA-170-BCARHS IC ID: 216B-FA170BCARHS ANATEL ID: 05008-16-09014 CMIIT ID: 2016AJ4795

- Florence, AL, USA

Windshield trim falling off and deteriorating - windshield rattling - took to dealer to replace windshield trim - paid $642 to replace deteriorated trim - want a recall on this as it is very dangerous/ I also want reimbursement of $642 for repair

- Elmhurst , IL, USA

The rear camera failed and it was discovered a corroded connector and cable. This is causing rear camera to fail. Ford helped with the repair cost however, the entire cable was replaced. Waited 5 months. This is a common problem and FORD should cover the refund and recall. The cameras are on a recall but not the cables that are causing the camera to fail. The repair costs like $2000. Ford did help. This is a manufacturer defect and the problem is common. Please see pictures and the video link. https://youtu.be/ewz_OeFO_6M

- Grand Haven, MI, USA

Passenger's side A pillar trim piece broke and flew off at highway speed. This seems to be a previously identified manufacturer's defect not yet recalled.

- Walnut Springs, TX, USA

Windshield and door trim is coming unglued and flaps while driving normal highway speeds.

- Denham Springs, LA, USA

I have a 2019 Ford Explorer. I have seen that serval people have reported the front windshield trimming flying off going down the road for no reason. I recently had to replace both of my window trimming because this happened to me. One flew completely off going down the interstate and the other one came off but lucky did not fly off with traffic around. This is very dangerous not only for the owner of the vehicle but other vehicles around when it flys off. I have contacted FORD and they do not want to reimburse me for the amount of money I have spent to get this fixed. This is not a default on the owners end, it is a FORD default. I feel as if Ford needs to reimburse. Again, this could be very dangerous for other drivers on the road when these prices fly off. Safety first.

- Kinston, NC, USA

Roof rack rails coming off car. Recall number 21S22. I took my 2019 Ford explorer to the local Ford dealer on 03/25/2022 and roof rails were repaired. Roof rails coming off again. I called Ford motor company again (CS-40164791). A lady named Fallon told me there is nothing Ford Motor Company can do. All recall attempts have been made. Roof rails did not look like this when car was new, plus the roof rails looked like new when local Ford dealer made first recall repair. Now coming off again. Roof rails may not have been repaired correctly or to recall recommendation. I have checked many Ford Explorer-??s, in parking lot, between 2016 and 2019 none have roof rails sticking up 3/4 of an inch in rear of car like mine.

- Clovis, CA, USA

I have had the key pad replaced 2 times because it melts at top. It has melted again Should it be recalled

- Monroe, GA, USA

There is a recall and no remedy has been done. Still waiting on a call or email.

- Gaithersburg, MD, USA

We continue to smell exhaust fumes in the cabin on the vehicle.

- Jacksonville, FL, USA