This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Carbon monoxide smell in the car when driving, we took the vehicle in to the Ford dealership where we bought the car, on several occasions, and they tell us they can not find a smell, of a problem, so we have just had to live with the horrid smell, with a new baby and another small child riding inside. Very unsafe in my opinion. We also noted that the horn is very quiet. Only horn was installed in the 2019 Ford Explorer, as opposed to the previous year vehicles, they had 2 horns installed.
For this model year Ford equipped the Explorer with a single-tone horn. The volume is very low and sounds like a toy horn. I do not have any confidence that this horn will help me in a dangerous situation.
I have had the car in to the dealer twice now for carbon monoxide entering the passenger compartment. I have had a carbon monoxide detector that I purchased from a retailer that shows elevated levels above 60 parts per million within the passenger compartment my family has been experiencing neurological symptoms related to the co exposure
Noticed severe exhaust smell when defrost is on while driving, and more moderately when the recirculated air is on. Looked up the issue online and found that our 2019 Ford Explorer is experiencing the same issues that caused a soft recall from Ford for their 2011-2017 models. Took it to local Ford service center, but they could not replicate the issue. However, the tech at Ford service called their hotline, who stated "rear air vents were loose causing this concern". following this call, Ford service center did the following (all quotes are from service invoice): "removed rear bumper cover and inspect[ed] air extractors. Inspection found both extractors were not connected on the left rear corner of both sides, like they are broken will not properly seat. Inspection also found liftgate drain valve was missing and lr taillamp gromet was not seated to the body. Replaced both extractors and drain valve, reseated lr taillamp body plug, reinstalled rear bumper and test drove." We have not noticed the exhaust smell since the fix one week ago. I am reporting this so that NHTSA and anyone reading this knows that the Ford exhaust issues that caused so many problems are still ongoing through the 2019 model, and also so that consumers who have this model know exactly what to tell their local Ford service centers to do to fix it.
Just recently purchased a 2019 Ford Explorer limited. While driving on the freeway and almost nearly being side swiped by a big rig who apparently did not see me or hear my horn. I then pulled over nearest exit and pressed my horn to hear that it was low sounding. I thought maybe it was defective or a recall on horns. I searched online to find out that Ford has only installed 1 horn for this year model. Not sure if its to be cheap or by mistake, but I have read many reviews that there's only 1 horn installed when all previous years have 2 horns installed. There also has been videos made on youtube regarding concerns of these 2019 Ford Explorer. I truly believe this is a big safety issue.
Rear hatch electric opening/closing mechanism failed - hatch came down a struck the head of a person causing an injury. Also because the hatch wouldn't close properly exhaust entered the vehicle when being driven.
The 2019 Ford Explorer is delivered new with one inadequate horn. All other model years have two horns and are what you expect from a horn. This is a dangerous situation, the horn is so low I could not scare a squirrel. Ford Motor Company said they cannot upgrade. The Ford dealer said they cannot upgrade without effecting the warranty.
A D V E R T I S E M E N T S
- Garland, TX, USA