This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We took our 2018 Ford Explorer into the shop last winter complaining of a bad smell. The shop kept our car for about 5 days and said there was nothing wrong. 2 weeks ago my wife went to the er and was diagnosed with carbon monoxide poisoning. We began working with for to help get this fixed, 5 days later she passed out at the wheel and wrecked into a telephone poll. While at the er there was carbon monoxide in her blood again. Thank goodness she didn't hit a family or something worse. Since then Ford has refused to work with us since the car is wrecked. This is a problem and needs to be looked into!
When accelerating we can smell exhaust in the cabin of our vehicle. This has been an ongoing issue for more than a year. We have to roll the windows down to get air. On trips from phoenix to san diego thru the mountain passes we have gotton dizzy from exhaust smell. I have taken it to the dealer 4+ times to complain about this issue, dealer has said its a known issue with no fix. You can smell the humidity of the exhaust as well as the burnt oil. Every time I get in my vehicle with friends, I'm embarrassed of smelling exhaust and hope it doesn't affect health of anyone. We can see the exhaust soot building up along the engine block and exhaust manifold but the dealer told us thats normal road grime.
The contact owns a 2018 Ford Explorer. The contact stated that while merging into traffic on the freeway at various speeds, the vehicle independently shifted into limp mode without warning. The contact took the vehicle to autonation Ford East (28825 euclid ave, wickliffe, oh 44092) where the mechanic was unable to duplicate the failure. The mechanic attributed the failure to a potential turbo lag. The vehicle was not repaired. The manufacturer was not notified of the failure. Consumer stated indicator fault lights on the dash failed three times.
For weeks now the car has been deciding what to do. The air conditioner randomly turns off or won't turn on. The window won't roll up or down. Lights in the dashboard randomly go on and off all the time. Sometimes there is just a loud noise but no lights. Then recently when I was driving on the highway going 55 mph with my 3 children the car shut its self off. The lights went crazy then shut off. There was no gas or brakes as I was going 55 mph. Once the car came to a rolling stop. It did not turn back on. Once towed to the dealership, they cannot find anything wrong.
Constant smells of carbon monoxide in my vehicle almost every time I accelerate above 3500 RPM. I've taken it to two dealerships more than three times for the same problem with no solution. Every time I get in my vehicle I dread smelling this stuff and hope it doesn't affect me or a loved one.
- Oakland, FL, USA
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Carbon monoxide in the passenger compartment of a 2018 Ford interceptor utility (a honeywell bwc2R-M carbon monoxide alarm had been installed in the vehicle due to the history of carbon monoxide issues with these vehicles). On October 21, 2019 two officers were patrolling in the 2018 Ford interceptor utility. The officer were accelerating quickly as they entered the highway when the carbon monoxide alarm activated. The officer stopped accelerating and rolled down the windows. The carbon monoxide alarm reset and no further activations have been reported.(this report came a month after another of the city's Ford interceptor utility vehicles went to the dealership twice for carbon monoxide in the passenger cabin. The first incident was accompanied by a foul odor and the egr purge valve was replaced. The vehicle was placed back in service and within a week the carbon monoxide alarm activated again. Ford was unable to duplicate the carbon monoxide in the passenger cabin so no repairs were done.)
Starting whit a noise problem on engine we bring the vehicle to service department them said was not a problem 2 months later we are here on service department for steering wheel problem, brake noise, to much problems. We buy a new car to avoid this problems and issues wasting our time. And money.
My 2018 Ford Explorer has under 9,000 miles on it and I've been experiencing exhaust smells in the cabin while merging on the interstate. This happens during acceleration. I have brought my vehicle to Ford several times now with no real answer. They said that they have not been able to "recreate" the smell so their hands are tied. They told me to turn off the recirculate ac function to get rid of the smell. Clearly, if that was their directive, they know that Explorer are having an issue. I was told today that I should contact Ford directly because the issue does not include 2018S. I have 2 young children that in my vehicle with me and something needs to be done about this problem. I owe money on this vehicle that is putting my family in danger and have no answers on how to get the problem fixed.
Ford Explorer 2018 going from 50 mph. And to do force, enters a strong smell of gas cabin it should slow down and open the crystals to leave the strong odor.
I have been smelling exhaust fumes/rotten egg smell in my car when accelerating up to 60mph. 1st time in shop they said bolts were missing on engine and some were loose.; they 'fixed' it. Still smelled exhaust fumes/rotten eggs, so took car back. They said fuel got in the fuel filter but they 'fixed' the problem. No still smell exhaust/rotten eggs. Took back for 3rd time they had my car for a month and they replaced the whole exhaust. Now have had car a week and a half and I smell the exhaust. I don't know what to do, I have this brand new car costing me $37000.
The contact leased a 2018 Ford Explorer. The contact detected an abnormal fuel odor inside the vehicle that was so strong, she could taste fuel. Towne auto group (3535 southwestern blvd, orchard park, NY 14127, (716) 662-6500) was notified of the failure, but was unable to replicate, diagnose, and provide a remedy after several visits. The dealer later replaced the door seals, but the failure continued. The vehicle was not included in NHTSA campaign number: 18V807000 (fuel system, gasoline). The vehicle was not repaired. The contact stated that a passenger inside the vehicle experienced nausea and headaches while the vehicle was in operation. Medical attention was not received. The manufacturer was notified of the failure. The vehicle was not included in NHTSA action number: EA17002 (structure, engine and engine cooling). In addition, the contact was unable to use the air conditioner and heating, and had to close the vents due to an asthma condition. The approximate failure mileage was 4,278.
Exhaust fumes entering the vehicle. Ford engineer inspected and found 3ppm entering cabin in less than an hour. Ford states this is normal. Over 3 hours in the car causes physical illness, Ford denying any responsibility. Vehicle in motion on highway over 40mph. Ford engineering report will be available to me within the next 48 hours. Caused physical illness, dizziness and vomiting.
The contact owns a 2018 Ford Explorer. While attempting to merge into traffic, the contact depressed the accelerator pedal and an exhaust odor immediately entered the vehicle. The vehicle was taken to bill fick Ford (737 N fwy service road, huntsville, tx 77340) where the failure was duplicated, but there was no remedy available. The contact also stated that the failure occurred every time the accelerator pedal was depressed ever since the vehicle was purchased approximately six months ago. The manufacturer was notified of the failure and case number: Cas-16021870 was filed. The vehicle was not repaired. The approximate failure mileage was 5,100.
My explore has failed to start on 4 different occasions. The dealer service department sent a tow to get the car, and the driver got it to start after several attempts, then he shut if off and it failed to start again. The service manager told me he couldn't get the issue to occur so there wasn't anything for him to do even though he had a fault code. My explore only has lest than 9000 miles and is still under warranty but yet they are telling me there isn't anything they can done after keeping my car for 3 weeks. There should be things that should be replaced with the fault code, but yet nothing was done. Has anyone else experienced this type of issue? if so, what was done to resolve this issue.
Exhaust fumes are entering the cabin during acceleration and when the ac is on. Several family members have complained about the smell within the cabin. I personally have experienced headaches and burning eyes because of the issue. It smells like burnt hair. This is a family vehicle used to Transport my entire family including my 5 month old baby. This smell is making everyone nauseous.
While driving normally acceleration will begin to reduce continuely until the vehicle stops altogether. No warning lights or anything. This happened on the expressway each time. The vehicle is one month old. Dealership can't find a problem.
When accelerating, the smell of exhaust fills the car. When you press the gas all you can smell is exhaust. It's been this way from day one. Ford tried to fix it under recall but it did absolutely nothing. You can still smell it just the same. No difference after their attempt to fix it.
- Bartow, FL, USA
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A D V E R T I S E M E N T S
- Parowan, UT, USA