This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2018 Ford Explorer roof racks flew off (broke off) while driving on the freeway causing cars behind me to swerve to avoid impact this occurred in January 2019.
The gas door does not seal and props open all time, the vehicle comes with no fuel cap and door does not lock allowing anyone to put containments in the fuel
2018 Ford Explorer has a roof rail issue where the top part the the roof rail that comes factory on the vehicle will pop out of place and not clamp down properly the for part number is fb5Z 78551A47 aa and also fb5Z 78551A46 aa one belongs to the left and the other the right. I was driving down the high way with them not fully seated in the back end of the railing and noticed when I got home that they must have flown off while driving down the highway. This is the second sime I have had them fixed and they are now not staying down properly seated. Luckly my vehicle has warranty on it still to get it fixed but if this is going to happen outside of warranty its not a cheap fix unfortunatly.
Both. Vehicles were moving. The Explorer front hit the right rear panel of a 2011 Ford Ranger. Both vehicles were going approximately 30 mph. No injuries sustained by either driver. My Ford Explorer air bags did not deploy. I was on a city street the other vehicle was just beginning to turn.
I bought a brand new Ford Explorer, the passenger door flew open while I was driving at 40 mph. Ray skillman dealership have to "fix" the door that was twisted and warped. Then it leaked. They put on a new gasket. It still leaks and soaks me when I open the door after a rain. So Ford told me they would send a field inspector to check my vehicle my Explorer sat at ray skillman Ford a week, no one from Ford came. Now the patronize me. I pay almost 900 a month for this new Explorer, and I notice things are shifted to the right, like the panels doors, ect. The door was popping open while locked, which set the alarm off all hours of the night. They will do nothing. Something is wrong with this new vehicle. Ford will not replace it. I have made 12 complaints to the Ford company complaint line. They do not care. When I took the vehicle in when the door flew open while driving, they had it for 3 days, refused to give me a receipt for what they did. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Greenwood, IN, USA
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The 2018 Ford Explorer XLT with black plastic roof racks. I have had a rack blow off twice in higher speed situations! three times to dealership, replaced now, tried new clips, tried glueing, they still cannot correct, and are unwilling to fully replace both racks entirely unless it flies off again. This is extremely dangerous! I was traveling 50mph when I watched it land in the road. Had a car been behind me and swerved to miss it, accident for sure! a motorcyclist or horse draw buggy could have resulted in a fatality. This is not a small part, it's a long luggage rack rail. According to customers online, Ford has done many of these repairs on many Explorer and not issued a recall or at least changed the part " does a human have to get injured or killed before something gets accomplished"
While parking vehicle suddenly accelerated when moving forward so much that had to turn wheel to right side to try to avoid car parked in front to no avail hit car parked in front with driver side bumper and fender.thank god there was light pole in sidewalk which slowed down car enough to be shut off.
The roof rails on will not stay attached. Have had this vehicle since Jan 2019. Bought new. The dealership has tried 3 now 4 time's to make repairs. The driverside will not stay seated to bottom mount. Has come loos on turnpike and began beating the roof of our vehicle. Most oftenhigh winds will unset and detach the plastic cover from the base mount. It has come loose many times leaving the car wash just as the blowers would dry the car.
Purchased 2018 Ford Explorer XLT w/ auto nation Ford corpus christi, Texas May 29, 2018. June 20, 2018 I noticed the passenger side floor board was completely drenched w/ H2O. This was during the time we had heavy rainfall. My vehicle was parked at work, no flooding in the area, no windows left down.the H2O was only on the passenger side floor board & under the passenger seat. June 21, 2018-dropped vehicle off at service department. Service department claims they checked everywhere. Can't identify water leak. In 2015 the Ford Motor Co. Orders: Stop selling some 2015 Ford edge crossovers for this exact reason. Technician are not able to identify the leak even after a "water test". 2015 Ford edge: Problem involved water seeping through a joint in the front pillar, behind the hood hinges. Service director is involved. Informs me they cant find the leak. I advised him to run the vehicle through the car wash. According to consumer reports, engineers discovered that running the Ford edge through a car wash led to sopping wet floors on the drivers side. Service director informs me he did see water leaking in when they ran in through the car wash. They think they found the defect. Vehicle: In body shop & collaborate with Ford to place a sealant. They think the problem is resolved. Service director calls, 7/9/2018:still leaking! 2018 Ford Explorer has been in service depart for 21 days. 2015 Ford edge technicians who didn't find evidence of a leak were instructed to install a urethane sealer in A-pillar seams. 2015 vehicles that didn't have signs of water inside were held for a 3 day assessment to allow time for further inspection, letting the sealant dry & confirm problem had been fixed. If the vehicle is still leaking after a 3-day assessment, Ford may have to buy it back. 21 days in service & still can't find defect! https://youtu.be/qwc1I_ufgr8
We were traveling on I-10 in our rental car..going about 75 miles per hour in Texas when the drivers side front windshield moulding flew off the windshield hitting the window and continuing to fly over the car. We swerved because we thought it was a bird strike or something came off a truck. We took the next exit and stopped to find the molding gone. At the next place we got gas we noticed that the passenger side was also ready to fly off so we took it off before it could come off.
A D V E R T I S E M E N T S
- Merced, CA, USA