This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The passenger side front windshield A pillar outer trim flew off the car when we were driving on CA freeway 15 on Saturday, February 25, 2023. The entire molding flew off and we don-??t know if it hit any cars behind us since we were going at least 70 mph.
The passenger roof "A" pillar (lower half) blew off the vehicle at about 70 MPH. The pillar was not damaged prior to the failure and was not vibrating or making noise prior to suddenly blowing off.
While driving at highway speed, both windshield trim covers flew off and away from our vehicle. Fortunately there were no cars behind us at the time but had there been that piece would have surely hit and potentially impacted their vehicle. I understand this is happening to many of the ford explorers on the road and it is extremely unsafe.
- Columbus, OH, USA
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On two separate occasions, without warning, in 8/2022 and again in 12/2022, the vertical windshield panels flew off my 2018 Ford Explorer SUV while driving at normal speed on us rt. 495 in haverhill MA., potentially posing a hazard to following vehicles.
The passenger side windshield panel dislodged and flew off the car while driving on the highway at highway speeds. It was sudden event and I had no warning or noise before it happened.
On or about January 4, 2023, while travelling on Hwy 22 in Texas at approximately 65 mph the right (passenger) side window trim unexpectedly flew off, landing in the road behind me. There was no previous indication of the trim being loose. The safety of others is a concern because the trim could have hit, or cause a diversion from, traffic in either direction. When I called the dealer to schedule the repair, the Parts person explained that this was a "routine" occurrence for this Make/Model of vehicle (they knew the part number), but the vehicle was safe to drive until the part was replaced. The part was replaced on Jan 16 at a cost of $438. There has been no subsequent inspection of the replacement trim/parts, but there are no indications of an issue since replacing the trim/parts.
The contact owns a 2018 Ford Explorer. The contact stated while his wife was driving at an undisclosed speed, the rear windshield trim separated from the vehicle. The vehicle was taken to the dealer where it was diagnosed that the rear windshield trim needed to be replaced. The dealer informed the contact that he needed to pay for the repair because the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 57,000.
i SEEN WHERE THERE WAS A RECALL ON THE ROOF RACK COVERS ON EXPLORERS. MINE ON MY PASSENGER SIDE BLEW OFF IN THE WIND. SHOULD MY VEHICLE HAVE BEEN IN THIS RECALL. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Roof rack cover blew off while driving and snapped 3/4 of the cover off. Part was not recovered. Research shows this was an issue on the vehicle and there was a recall. When entering the vin # it shows no recalls?
Roof rack rail cover came off on highway, almost caused an accident. The other roof rack rail cover is lose but I have yet to receive the recall for the roof rack rail cover.
The contact owns a 2018 Ford Explorer. The contact stated that moisture had been entering the vehicle from an unknown place. The moisture had acuminated on the front driver-??s side floor and later spread throughout the entire floor of the vehicle. The contact also stated that a strong mold odor was inside the vehicle. The contact had taken the vehicle to a dealer where they informed her that the failure was not related to NHTSA Campaign Number: 21V316000 (Structure) for which the Vin was included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000.
Roofrack became detached while driving on freeway. Almost flew off in traffic and had to hold onto it while driving until I was able to pull over and tape it down. Almost flew off road while holding it down.
On January 24, 2021 I bought my certified pre-owned 2018 Ford Explorer Sport. The following week I heard an intermittent banging sound when driving down the road at approx. 60 mph. When I got home I saw that the plastic coverings of the roof rack rails were coming off and were what was making the banging sound. From researching the issue online it appears if left unaddressed the covers can fly off the vehicle while on the road. Unfortunately Ford has yet to provide a fix. There are hundreds of complaints from people online show this is a very common problem and Ford has yet to provide a adequate solution for. Some people have stated that Ford's fix is to apply silicone to the clips that come loose. Upon inspection I see that silicone had been applied to mine previously (not by me) and that, like many other report, this does not hold/ resolve the problem. Many more user complaints of this issue can be found here https://www.cargurus.com/cars/discussion-T73385_ds991660
This car has a leak issue. Multiple points of entry for water leave the car soaking wet after rain. This issue was unknown as all-weather liners were placed into the car blocking occupants from being able to feel large amount of water accumulated on the floor. Mold grew in car as occupants did not know that their was an issue posing an extreme health hazard to adults and children. This is not safe. Ford knows this is a known issue and has not taken any action to remedy the problem. The car leaks while in motion and stationary. Cars are leaking from sunroofs, bolts, and from under the hood. This is making people sick and they do not care. A class action suit needs to be filed against Ford. My car had to be repaired twice at hawks prairie automotive in lacey, wa in December 2020 and January 2021. Receipts can be provided. I am unsure if this actually repaired the issue completely.
While driving the other night in rain, night and heavy traffic, I heard some flapping from the roof of the car, but could not stop because we were in a mountain pass and winding roads. I did see something like fly off of my car and cars behind me were swerving, I thought maybe a small branch. But no it was the top cap of my roof rail on the driver side. The part is $450, and when I googled it, it is definitely a known problem at Ford. Hundreds of hits with the same issue
The rail cover on top of the car just came off with no one messing with or being damaged. I researched to see if other has a problem like this and I found numerous of people saying the rail cover just detached form the actual rail. While driving down the highway.
A D V E R T I S E M E N T S
- Marrero, LA, USA