This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at 80 MPH, the contact heard a loud bang, and the "Door Ajar" message was displayed. The contact pulled over and noticed that the front driver's side keyless entry keypad had detached, exposing the wires from the door. The contact drove to her destination, but the rear liftgate failed to open as needed and the interior lights failed to turn off. The contact purchased and replaced the 10-amp fuse under the steering wheel, which resolved the failure with the rear liftgate and the interior lights; however, the front driver's side keyless entry keypad was not repaired. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
The contact owns a 2017 Ford Explorer. The contact stated that the speedometer and RPM gauges were sticking. There was an abnormal ticking sound detected. While in gear, the speedometer and RPM were flashing on and off. The driver was unable to determine the speed of the vehicle while driving. The contact stated that several unknown warning lights were flashing on and off. The contact disconnected the battery. The contact cleaned the cables and terminals and replaced the battery. The vehicle started working as designed, but the failure recurred. The contact called the local dealer, who scheduled an appointment. The vehicle was not yet diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 119,000.
My instrument panel completely went blank, flickering and when the car is shut off it continues to click, I'm having to disconnect battery when exiting the vehicle. I have no speedometer, oil gauge, temperature gage. I have no way of knowing my speed when driving. This vehicle has been very well taken care of and maintenance when called for. It believe it causes the battery to corrioid and having to clean battery all the time. This has been continuous since buying the car in Dec 2018.
Vehicle-??s coolant over temperature warning light comes on only on highway and vehicles slows, which can cause a crash. However, temp gauge fluctuates quickly going back and forth from normal to hot.
Like the existing recall for the exterior A pillar, the exterior B Pillar is lifting from the car at the top. This has since caused rain water to leak in from the top and caused a short in the touch entry keypad within the pillar, causing it to flash on and off over and over draining the cars battery until it is dead and won-??t start.
- Fond Du Lac, WI, USA
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My locks on my doors will not lock with keyfob or when I push my lock button in the car. I am scared that if I can't lock them someone will fall out the car. Someone can steal my car because I cannot lock my doors.
The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was running rough and was shuddering while starting and driving. The check engine warning light was illuminated. The contact stated that the failure had been recurring. The vehicle was taken to an independent mechanic twice. The mechanic determined that rodents had damaged the wiring underneath the hood. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer several times, and the same assessment was made. The vehicle was repaired; however, the failure persisted. The dealer determined that the wiring underneath the hood and the wiring in the rear of the vehicle needed to be replaced due to rodent damage. The vehicle was being repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,877.
Air bag light came on the dash board Headed to dealer to see why Code B141C Cost to repair the problem was very high not covered by warranty The problem seems to me a poor design. Because of this weak design I feel this puts passengers in danger.
Our Explorer, experienced this in June of 2022. My daughter had just graduated college and we were moving some of her stuff back home 350 miles away. The Driver side area where the codes are put into to unlock the door if locked out, fell off and was hanging while we were driving on the freeway. We had to exit the freeway and my husband had to buy duck tape to tape it up. Our hatchback would not work as well as some of the other electrical things. I refused to drive it the rest of the way home, and we switched cars. It did cause electrical to go out throughout the car, intermittently. My husband had to buy the part online and replace it. The passenger side is going to fall off also, I noticed while washing it. So yes we need this done, asap. And we had to incur charges for having to replace the other one. There were warning lights for electrical, not working. I cannot remember what they were.
All plastic parts around all doors and windows have become detached. Windshield wipers do not stay on. All lights and gps go haywire and flash on and off gps system goes off and makes loud buzzing noise
Car dies repeatedly while on the road driving and also while parked. Car has errors on dashboard when attempting to turn on, which I have a video of. First mechanic was able to replicate issue once and got some scan tool codes but he said after that, they all cleared out and he wasn't able to replicate. Car was given back to us, drove to store died and it wouldn't start in parking lot. Mechanic sent tow truck, car started when tow truck arrived. Took car to Ford, tech unable to replicate, car returned to us. Car died once again, which is when I took the error video and took the car back to Ford and showed service rep the video. Ford still unable to figure out the issue. We told Ford to keep the car because it isn't safe to drive until we find and fix the issue. Car has been in mechanic and Ford for about 4 months total.
I had a piece of window trim fly off while I was driving on the highway at 70 mph. When it flew off, it may have hit another car. With the piece gone, I am not unable to open the hatch and the dome lights stays on for a considerable amount of time. There is no way to turn off the dome lights, you have to wait for them to go off, which is sometimes more than 10 minutes. When the piece was replaced, the hatch worked as normal. I had the window trim replaced and the same thing happened. I was traveling down the highway over 70 mph and the piece flew off in heavy traffic. I, again, have not been able to open the hatch nor turn off of the dome lights.
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 10 MPH and making a right turn, the steering wheel did not return to center. The contact stated that the steering wheel failed to respond normally while turning the steering wheel to center. Additionally, the contact stated that the instrument cluster went black, and the vehicle stalled. The contact pulled over safely and restarted the vehicle. The contact stated that the -??System Communication Error" message was displayed on the infotainment screen after the restart. The contact later had the vehicle towed to a local dealer, where it was diagnosed and determined that the wiring harness and the GWM harness needed to be replaced. The vehicle had been repaired. The contact stated that after the repair, the battery had started to drain very quickly. The vehicle was towed back to the same dealer but was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 43,833.
My door do not lock/unlock automatically. It started with one door. Then that door started working and another door stopped working. Then that started working and a different door stopped working. This cycle kept happening until all doors stopped working. Then they started working again and then stopped working again. On several occasions the locks I couldn't unlock door with the key or open the door from the inside with handle/button or lever. Also tried to lock car manually only for the lever to pop right back up. So my car was left unsecured on many occasions. Door problems Started may of 2022 until recent
The locks on the doors do not all unlock at the same time or lock at the same time. The passenger door has locked and would not unlock. My daughter had to climb through car to get out. If there-??s an accident my kids can not safely exit the vehicle due to the locks. You can-??t unlock it either from the inside. It randomly will unlock on its own.
The automatic locks on both right passenger sides quit working. It imposes a danger because if you are trying to get out of the vehicle you can-??t if it-??s locked. If it-??s left unlocked then it imposes a danger if someone is trying to get into your vehicle that you don-??t want and you can-??t lock them out.
The APIM module failed in our 2017 Ford Explorer. The module failed so the windshield wipers do not work, the turn signals do not work, the heater does not work, the speedometer does not work, the tachometer does not work, the temperature gauge does not work, the fuel gauge does not work, the center display does not work, the reverse camera does not work and the radio will not turn off and the center display lights will not turn off.
We had an issue with Fuse 34, it popped and sent warning lights to the dash regarding safety systems and sensors, as well as the cameras in front and back stopped working. We replaced the fuse and it held for a while, but then popped again. I noticed a lamp flickering one day on the front of the vehicle, and upon further inspection saw that the front camera and wiring harness had started on fire. The wiring harness is fully melted and there are signs of smoke and fire damage on the front of the car. I took the vehicle to a Ford dealer who confirmed their wiring harness had failed, but will not take responsibility for the issue. The care only has about 45k miles on it. I called to their corporate office who also rejected any liability. Obviously this is more than just the money for repairs, but a safety hazard that they will not respond to.
A D V E R T I S E M E N T S
- Lindenhurst, IL, USA