This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Bad APIM, available for inspection. Diagnosed by Ford dealer when I took it in for Sync screen going black, navigation fault, steering wheel Sync controls not working. Backup camera does not work periodically - which is my prime safety concern. It is also distracting when the navigation and sync screen go black while driving. Ford seems to know the problem, and from other on-line posts, this is a popularly recurring malfunction.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed and attempting to make a left turn, the steering wheel failed to respond. The contact shifted to park(P) and then shifted back into drive(D). The vehicle then regained steering functionality. The contact was able to continue driving however, the failure recurred on several occasions. The vehicle was taken to the local dealer on three occasions; however, the dealer was unable to duplicate the failure and the failure persisted. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was approximately 30,676.
I took my Vehicle in because the AC stop blowing cold air, and the overheating lights kept coming on. After waiting for a week, I was told it was a water pump but that did not fixed the AC being at all, couple days later I got a call from the dealership (GRAPEVINE FORD) that the compressor went out. After 3 weeks of waiting, I end up paying out of pocket what is supposed to be covered based of this letter I received from FORD. I feel like I should not have to pay for something that FORD should have covered. Letter below explained the very issues I had with the vehicle, including OVERHEATING and damages like bad cooling relay would cause.
Our model is a platinum explorer with the panoramic sunroof. Apparently there is a sunroof leak which due to the way the headliner is made, fills the headliner (holds like a bowl) then either spills out at the front of the vehicle or rear depending on going forward, reverse, accelerating, braking, uphill, or downhill etc. The front is worse because of the electrical in the overhead lights, sunroof motors, and lane departure at the rear view mirror. Also everything electronic below on the dashboard and center console. There are high expenses related to replacing these electronics due to water damage in addition to the driver being suddenly started by a wave of water crashing down on them while accelerating or braking.
I backed into a parking spot, put the car in park and turned the vehicle off. As I was getting ready to get out of the car, it rolled backwards into another car parked to my passenger side rear. My vehicle did not give any warning, no sensor alert, or anything!
- Linton, IN, USA
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The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 55 MPH, the front driver-??s side the keypad on the door detached from the vehicle and was hanging on by a wire. The contact stated that the liftgate ajar warning light was illuminated however, she was unable to open the liftgate. The contact took the vehicle to the local dealer and the dealer was made aware of the failure. The contact also requested that the vehicle be serviced and the recalls associated with the VIN be repaired. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 112,000.
The APIM is malfunction in my 2017 explorer. Accessories stay on after vehicle turned off, killed battery, vehicle collision sensors and camera intermediate malfunction. Cruise control intermittent function, GPS and screen options /operations inoperable
The GPS, radio, backup camera, front facing camera and other items controlled by the APIM have been malfunctioning in the vehicle. The GPS will freeze, phones will not answer properly, the cameras will not engage often and the cruise control will occasionally malfunction. The only remedy is to replace the APIM. The vehicle is out of warranty on mileage so I am on my own to pay for the repair of the one item that controls almost all of the vehicle accessories, including heat/defrost, some lighting, etc.
Started car back up after driving noticed mirrors on both doors didnt extend out. and both front door windows wouldn't work the the defroster was on and I had climate set for ac then the tire pressure monitoring fault came on Sync touch screen would not do anything, the radio was working But nothing else, rear windows worked and sunroof as well. I drove it home the defroster was on and would not go off I parked vehicle let it set for several hours and it is still doing the same thing I plan on taking it to dealership for inspection on monday Aug 30 2021 I'll call first thing in the morning
My car keeps saying charging system service now but I-??ve checked my alternator and my battery and they are both good. And I-??m not the only Ford that has this problem as well. Multiple people who have had Ford have this problem. It should be a recall at this point.
My 3 yr old truck already has a leaking coolant line which come to find out is draining into the water line in the engine. I can't drive more than 5miles before I need to refill my coolant. In addition, the heating elements in both the driver and passenger seats has gone out. I thought it was a fuse and of course its something more.
Car pulled in my lane my car auto breaked, I also put on break then icon came on about airbag issue. Took to Ford run test. The pig tail that goes to airbags, need to sauter 21 pins that goes to connection of pigtail to airbag.
Rear camera glitches out and image is distorted on many cases when backing up.. similar to concerns on recent recall on newer models. Additionally, back electric 12V port does not disengage and has live connection even with no key in ignition. Finally, vents next to passenger side door appears to exude hot air into car that may be linked with exhaust when car is on.
My steering wheel would become very sticky. I would make a turn and then when I would go to turn the wheel back, it would stick. It almost threw me into a tractor trailer yesterday. I noticed it more at high speeds and most times it was something I could 'deal with', planning ahead when turning, slowing my speed, accounting for over correcting the wheel, but yesterday was very scary. I felt like I had to make constant little turns with my wheel even though I was going perfectly straight. I pulled off and turned my car off and then turned it back on and it was as noticeably not as bad. I took it straight to the dealership because I've had it for less than two months and they informed me I need a new steering gear box. I was constantly afraid of over correcting my wheel to accommodate for the stickiness of it and ending up in the other lane or off the side of the road.
The SRS warning light on the dash is illuminated indicating that in the event of a collision the airbags will not deploy. Vehicle was taken to local Ford dealer where fault codes indicate that two wire harnesses or connectors need to be replaced. Cost of service was quoted as $1600. However, mileage (46,500) and age (4 years) would indicate that repair should be made under 5 yr / 60,000 mi warranty. Ford has denied warranty. Service department at local dealership and Ford customer care have been contacted by phone and email multiple times without resolution. They point to the wire harness as the root cause of the SRS system not working and claim that the wire harness is not covered by warranty.
The car has drained battery excessively fast. The amount of corrosion on a 2017 factory battery is not normal. The component board is malfunctioning and won't allow the battery to accept charge. All internal electrical features won't turn of or stop beeping. Dealership claims not under warrenty. Very obvious component issue looks like the [xxx] car has a virus. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
On May 20th 2020, I drove the car from my house to the grocery store, an approximate 7 miles drive. I parked the car on the parking lot, a few seconds after leaving the car white smoke started to come from under the hood, as the seconds passed the white smoke converted into a fire in the engine, 5 minutes later the car was lost due to fire.
The contact owns a 2017 Ford Explorer. The contact stated that while driving at approximately 65 mph, a piece of equipment detached from the vehicle. The contact stated that the panel which housed the digital locking system that opened the vehicle detached. The contact secured the part using tape. The vehicle was taken to the mossy Ford dealer, located at 4570 mission bay dr, san diego, ca 92109 where panel was re-attached. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
Vehicle has an intermittent issue where it will lose all power (stall), and electronic components will inherent sporadic behavior, for instance the vehicle will refuse to completely shut-off. The error message on the dash show "power steering assist failure". this typically happens on a daily basis after the vehicle has sat for the night. It is a safety concerns as the car will randomly stall on the interstate driving at interstate speeds. The vehicle is under Ford's extended warranty, and has been to (2) separate dealers to troubleshoot. The first dealer could not reproduce the issue, the dealer it is currently at, has been able to reproduce the issue multiple times, but not sure the root of the problem, as it doesn't store any codes. The dealer believes it is a high speed can network malfunction. It has been in the repair shop for a total of 12 weeks. I have video's of the occurrences, as well as voice-mails from the dealership stating that they can reproduce the failure.
On January 11, 2020, I turned on the ignition of my 2017 Explorer sitting in my driveway and immediately had 4 warning lights and multiple error messages appear. It was the ABS, stability control on and off lights and a wrench. Then there were multiple messages about my four wheel drive not working. I turned the car on and off several times trying to get all of the messages and to see if it would clear. After the third restart the entire dash panel went out completely except for the radio which stayed on continuously for 3 days until it got to the dealership on Monday. None of the vehicles basic necessities were working...no speedometer, gas lights, wipers, or climate control, etc. Only the engine, headlights, and taillights worked. The dealership is currently working on the vehicle and is claiming it is a battery problem. The service department has admitted they don't know if it will fix the problem but they are going to try it. They also stated that "the vehicle cleared itself after the battery died which it's not supposed to do". I have seen multiple reports about the exact same problem with different items being replaced, including the battery, to no avail. This is my family's primary vehicle and I regularly drive my 6 and 11 yr old children around in this vehicle. We also travel the highway and 4 lane suspension bridge extensively. Losing these basic systems could result in a life threatening situation for me and my family. I have seen complaints on the internet dating back to December 2016 and the problem is still occurring. The vehicle was in proper working condition, no major problems prior, and well below the mileage expected for a vehicle of this age when the issues occurred. I don't trust it now.
A D V E R T I S E M E N T S
- Norfolk, VA, USA