This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The A pillar panel on the windows are a hazard. While driving yesterday the panel flew off and hit the car behind us causing the driver to over react and almost crash into several other vehicles. Ford has been unhelpful with this matter on making these safe.
I noticed a couple of months ago that the rubber gasket that lines my windshield on both sides has started to crack. Within the last month pieces of it started to fly off while driving, even at standard speeds of 45mph. I started looking for replacement parts and cost for having this repaired but could not afford the dealership cost. Last week while driving on a busy highway at 72mph my passenger side windshield pillar molding completely detached from my car and flew into traffic behind me. Luckily, it did not hit any vehicles but was run over by several behind me. There are multiple complaints about this being a VERY common issue with Ford Explorers from 2011-2019. I'm unsure why this hasn't been recalled yet as most owners of these vehicles have had to replace them on their own. I've seen several reports of this costing upwards of $1000 of done by the dealership. As an owner of this vehicle, I expect when I pay $30,000+ that it be a vehicle that is safe not only for my family but others traveling around us. There are no warning signs of this happening and it's very dangerous. Ford has been made aware by multiple complaints and nothing is being done to correct the issue.
Driving down the highway last night and passenger side windshield pillar cover flew off. Don't know what effect it may have had on any vehicles behind us.
- Clermont, FL, USA
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Driver side windshield trim came off while driving on freeway at 70mph We saw something fly off and pulled over to check and the trim was gone Don-??t know what happened to trim, praying it didn-??t damage anyone else-??s car or cause an accident
The contact owns a 2017 Ford Explorer. The contact stated while driving approximately 70 MPH, the front passenger-??s side window trim detached from the vehicle. The vehicle was taken to the dealer and the trim was replaced. The contact stated while driving approximately 60 MPH, the front driver-??s side trim detached. The failure caused the trunk button to open and close the trunk. The message trunk latch ajar was displayed on the instrument panel. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 75,000.
Both of the A-pillar body panels between the windshield and front driver/passenger doors have blown off at different times while driving on the freeway. The second flew off today and the other was months ago.
Front windshield side panel flew off on freeway. Other side very loose as well. Glue, rubber seal crumbling. I have talked to dealer and they said -??It just happens sometimes. They just fall off-?? Happened within the first week of purchase. Luckily no one was close behind me on the freeway. No warning besides the loud noise of it flying off and now there is a noise of air coming through since it-??s no longer sealed. I am worried my windshield is next. I have seen tons of cars with the exact same thing!
My right side A pillar flew off of my car while driving on the highway. Luckily this did not cause an accident but very much could have. I have seen numerous other Ford Explorers with the same piece missing from their windshield. Very dangerous! I uploaded my car (the black explorer) and another car I seen on the highway with the same piece missing. I also have a friend who has an Explorer and her piece flew off as well.
The windshield plastic molding on the passenger side detached and flew off while driving 65 mph over a year ago. Ford dealer replaced the molding in September last year. The same windshield panel flew off again last week scratching the passenger door while startling me and the driver behind me. We both swerved but luckily avoided a collision. I had exactly the same problem with a company owned Ford Explorer I drove before.
The passenger side pillar fell off while driving. This pillar is about four feet in length. This could have caused someone to have to swerve to avoid the pillar on the road like a motorcyclist. No warning lights or alerts in the car. I've not taken the car into the dealership yet.
Windshield trim panels have come off vehicle while driving in normal conditions. This includes the factory installed drivers and passengers side moldings as well as numerous replacement pieces. Local dealership states there are no issues with components.
The driver's side window trim blew off, striking the side of my car and hitting a car passing me. Also - the piece that holds the keypad on the driver's side has come off once, tried to come off a 2nd time and is currently being held in place by a binder clip.
Passanger side pillar broke off while traveling about 60mph. Hit window and almost hit a motorcycle traveling in adjacent lane. Looking for a replacement online and found several forums requesting it to be reported for a possible recall.
The trim surrounding the windshield on the passenger side detached and flew off at high way speeds. While no vehicles were close enough to be impacted by this part of the vehicle detaching, it could create a hazard had there been a vehicle close by. I have seen evidence that this is prevalent on this year, make, and model and it should be remedied. There was no evidence that this would happen and it occurred randomly while driving ~70 MPH.
The drivers side windshield trim molding A-pillar flew off of my 2017 Explorer on the highway, hitting my rear view mirror and startling me causing me to veer. The Ford dealer body shop has ordered a new one at $547 for the part, but it still has not come in I ordered both sides as the passenger side is very loose. They are sharp and present danger of injury and/or property damage when they fly off. I saw on-line that this is a common problem for this model. The consumer stated that the repair was completed, however promptly after the repair work, the same piece broke off again. The vehicle was returned to the dealer where they reinstalled the piece and added urethane.
A D V E R T I S E M E N T S
- Austin, Tx 78748-2309, TX, USA