This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving on interstate, temperature around 54 degrees, light rain, no traffic, heard a loud "pop" noise. Broken glass from the sunroof slid off the roof on to the road. Found a large hole in the center of the sunroof window. Insurance adjuster found no point of impact and declared it an internal stress fracture/part failure/manufacturer defect. It was not covered by insurance. Mileage was at 19,000.
Took my 2017 Ford Explorer in to auto dealer for service (under 11,000 miles) and had oil change and windshield wiper changed for a trip I was taking. I turned the rear windshield wiper on due to the rain and the blade flew off, permanelty scratching my rear window. Dealer stated it was not thier fault so must be an issue with the wiper blade.
The contact owns a 2017 Ford Explorer. The contact stated that the rear window exploded without warning. The vehicle was taken to delacy Ford (3061 transit rd, elma, NY 14059, (716) 668-1200) to be diagnosed, but the cause of the failure could not be determined. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure and started an investigation. The failure mileage was 70,000.
Rear window shattered on 2017 Ford Explorer. Car was sitting in a closed garage, 10pm temp was 40 degrees. Car had been driven one hour prior to get gas and no issues. I had just cleaned the rear window with a window washer prior.
- Brighton, MI, USA
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Car was parked in a driveway in a mostly-shaded spot. 78 F degree day. No extreme weather conditions. Found rear window had exploded/shattered. Window bowed outward as if pressure came from inside the car or from the edges of the window. No prior damage or issues with rear window prior to this. Police came to scene and drew same conclusion that window had exploded/shattered and must be result of a defect. A hole was present and the enter window had shatter patterns, including all around the edges. Thankfully, we were not driving or in motion when it happened, or it could have resulted in injury to passengers or a car behind me.
The contact owns a 2017 Ford Explorer. When the contact's daughter got into the front passenger side of the vehicle and closed the door, the front passenger side window shattered. There were no warning indicators illuminated before or after the failure. The vehicle was taken to lithia Ford Lincoln of fresno (195 E auto center dr, fresno, ca) where the vehicle was diagnosed. The diagnosis was undetermined. The vehicle was repaired. The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 7,500.
The passenger window was intact when it was rolled down. The car was stationary. My 8 year old son shut the door and the window was rolled up. The window was completely cracked.
A D V E R T I S E M E N T S
- Madison, WI, USA