This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle has 23,000 miles, purchased new in 2016. Tires have premature tread wear and are already worn thin to the point of replacement. Current tire condition is not safe. Tires are hankook 255 50R20 105H ventus S1 noble 2.
I was driving on I-94 East in harrison twp, mi on 3/9/18. I was traveling a 70 mph. I heard something and suddenly I am saw white all around me like a tunnel. At that moment I was still in my lane. Within seconds the I had no control of my vehicle as though I had no brakes or steering. My car veered left hitting the cement median. The car rolled on its left side and eventually flipped back upright. There were no other vehicles in the accident. My daughter, 14, and I were in the vehicle and were taken to the hospital for minor injuries. On 3/8/18 my vehicle was serviced at the Ford dealer to replace a wheel bearing. The service man made a comment about our tires wearing quickly and shredding. We previously replaced them at 22,500 miles. Currently my vehicle had 58,000 miles. The vehicle was a total loss. I truly think the accident was due to a defect in the car. I called Ford to report the incident and they refused to investigate and wouldn't even send be a letter stating they would not. The insurance company said they will not investigate the car because I was the only vehicle so it was obviously my fault. Both companies refused to investigate. My injuries were not substansial enough for anyone to take notice. I thought that is why vehicles have black boxes were installed. I am fearful 2016 Explorer owners or the innoccent bystanders are going be hurt or worse if Ford doesn't take this seriously. I truly believe the white tunnel was the side air bags deployed.
Hankook ventus S1 noble 2 tires 265/50R20 105H have 23,950 miles on them and the tread is already worn on outer side of 4 tires.reviews all of the internet are consistent in that hankook tires (optimum and ventus S1 noble 2 series) do not last more than 25,000 miles (compared to the manufacturer's 50,000 mile rating.tire manufacturer is refusing to replace it and only offering slight discount on new tires. This is gross negligence of their responsibility and warranty.
2016 for Explorer Sport - purchased brand new. Vehicle has 15K miles now and I am hearing a loud popping / creaking sound that occurs when turning the steering wheel either left or right when the car is in motion. It's most noticeable at a slower rate of speed when turning into a parking space or turning from a complete stop. Today, on 3 separate occasions, when turning left the steering locked up and I had to jerk the steering wheel to the right in order to get the vehicle to go straight again. Each time this has happened there is another loud pop sound that can be heard. This is a major complaint across the board with 2014 - 2016 Explorer along with the wheel bearing, suspension and loss of power complaints.
Hankook ventus S1 noble 2 tires 265/50R20 105H have 22,150 miles on them and the tread is already 1/2 worn. I have a 2015 Taurus sho with 20,550 miles (Michelin tires) and the tread is in perfect condition. Server dealer checked wear, wear is even on all 4 tires. Tire manufacturer claims 50,000 mile warranty; however, service dealer stated that isn't true. On 2/7/18 at 09:00, I nearly went off of the road on w/approximately 1-2 inches of snow on the road (packed down). At 09:05, I slid for more than 500 feet into an intersection (no ice present) into oncoming traffic. Had oncoming traffic not stopped and my vehicle finally turning 90 degrees, I would've been T-boned in a bad accident. My wife has been complaining about the safety of these tires, well I experienced it first hand. All of this happened when the vehicle was put into 4X4 (snow/sand) mode traveling no more than 35-40 mph on a 55 mph road. Due to these pathetic tires, we are unable to drive this vehicle safely when the roads are snow covered. My 2015 Taurus sho w/Michelin tires and 20,550 miles experiences none of these issues in the snow. The service dealer claims these are performance tires; however, that is not the case. Reviews all of the internet are consistent in that hankook tires (optimum and ventus S1 noble 2 series) do not last more than 25,000 miles (compared to the manufacturer's 50,000 mile rating. The service dealer indicated no abnormal wear and tear on the tires or their tread.
Hankook ventus S1 noble 2 tires size 255/50R20 105H. They came on my vehicle when I bought it back in June 2016. I only have 13,900 miles on my tires and the treads splitting, cracking and peeling horribly they are supposed to be warrantied for 50,000 miles. I went to my Ford dealership about the tires and they contacted hankook and they are pro-rating my tires as 50% tread worn and going to make me pay for 2 new tires but said they are discounting them but with me pricing the tires they aren't. tires aren't supposed to be doing this less than 14,000 miles. I saw other complaints from other people on how horrible the tires are and the same happening with them. I would of never known this if it wasn't to check my tires and the person at the tire place told me how bad the tires are.
The tires on my 2016 Ford Explorer Sport are ventus S1 noble 2 20 inch tires and they have been peeling, chipping and cracking for the past 8 months. I rotate my tires every 7000 to 8000 miles but the tires are wearing prematurely. I've been told that it is safe to drive but these shouldn't be happening on a vehicle with less than 40,000 miles. Really, this should be happening at all. There was a recall on these tires but only on the 18 and 19 inch tires not the 20 inch. There should have been a recall on the 20 as well.
The tires on ym 2016 Ford Explorer are the worst I have ever seen. I have under 24,000 miles on my leased XLT model and the tires are literally shredding. There is more horror stories at the consumer reports review of the tire... it is the 255/50R20 tire.... unbelievable that Ford would send these out with their vehicles. I have 2 young children and this is so dangerous! https://www.consumerreports.org/products/ultra-high-performance-all-season-tire/hankook-ventus-S1-noble-2-222992/overview/
My Explorer has 29K miles on it and the hankook tires are peeling! I notified the service department spoke to julio. Was told it is a common complaint w these tires and it's because they are cheaply made! I told him I'm not okay w driving around my baby and son knowing the tires are peeling. We have not even had this vehicle for two years! he assured me they are safe and I told him I want it in writing. Well the manager was telling him to tell me they can't do that because if I hit something and they burst they do not want to be liable! I overheard and went over and she took me outside and I started recording her and she said they are not safe they are worn down!! I then told her they shouldn't be! she said they all performance tires and do not last as long! I told her I had a hour drive back w my 9 month old she was not concerned ! I have sense been looking online and noticed the recent recall on hankook tires. Mine are ventus S1 noble 2 and I called hankook and was told to contact txdot to complain so hopefully they will be recalled as welll. Please do something before someone is seriously hurt or worse!!!
This is now the third sidewall failure on this vehicle; all three times, it was the right front tire. Hancook ventus S1 noble 255/50R20 tires. First off, these tires are rated for 50,000 miles. At approximately 28,000 miles, dealership stated that these tires would need to be replaced soon. Have read numerous complaints about lousy tread life and sidewall failures on this tire/vehicle. The dealership always tries to claim that we must have hit a pothole. This is not the case! these tires are crap! fortunately, all three incidents have occurred at (relatively) low speed on surface streets. Thankfully, they didn't occur at highway speeds. My wife does not feel safe in this vehicle and we still have approximately 10 months left on the lease.
I have 16,000 miles and 14 months on the original hankook tires supplied on my new vehicle. These tires are marketed as 50,000 mile tires. All 4 tires are showing significant degradation, tread separation, and breakdown. The two tires which were on the front (due for a rotation) are significantly worse. I am currently at 65% tread depth wear (and should be closer to 40%) due to the crumbling tread. Dealer stated this was a faulty tire.
Ford Explorer Sport with 14,800 miles and tires are completely worn on outer and inner bands. Chunks of tire are falling off and are now needing replacement. Ford says normal wear and defers to manufacturer even though within 100 miles of owning this vehicle they had to replace a tire due to extreme imbalance. Alignment is perfect as stated by les schwab. They state its a defective tire. Ford case number cas-12971920 google photos https://goo.gl/photos/kyw5qrtpgmjkaja2A
Vehicle almost failed inspection because of tire wear and damage. Tires are hankook ventus S1 noble2 255/50R20 105H with just over 21000 miles on them. Tire tread is minimal and rubber appears to be "flaking" off. Dealer says tires look like they have been driven a lot on gravel roads, which they haven't. dealer says that even though they are original equipment on the vehicle, I must take them to an authorized hankook dealer (which hankook says my dealer is one of). All four tires exhibit similar problems.
Purchased new 2016 Ford Explorer Sport in Jan 2017. Last week at 5400 miles tire sensor indicated that front passenger tire lost air to 6lbs while parked. Took to dealer who said puncture occurred which never did occur. Small crack in sidewall looks like defect on same tire that has been recalled by hankook but in a smaller size. Tire is a 20" hankook ventus S1 noble 2. tire appears to be designed for sedan or sports car but was oem tire on Ford Explorer Sport...could be a problem? dealer eventually replaced tire with same without admitting it was defective.
Noticed 2 weeks ago that the hankook ventus S1 noble2 tires on our Explorer were peeling and chunks were coming out. We brought the car to the dealer since they had just performed a tire rotation a couple weeks prior and said the tires were in good shape. They said "oh, you have the hankook? those are known for that". they could not replace them. Contacted hankook and Ford. We were told they would put new hankook tires on, but after looking at the complaints online and the fact that hankook lists the tires as "the hankook ventus S1 noble 2 tire is an ultra high performance all-season tire that is developed specifically for high end sports cars and maximum handling." This would mean they are not designed for a 4 wheel drive SUV. We are still dealign with Ford to try and get a different tire put on our vehicle. How such an unsafe tire can be something that a car dealer and manufacturer can knowingly put on a car when "it is a known issue on this vehicle with this tire" is beyond my understanding. Tread wear was at 11,100 when this issue occurred.
The tires have 26000 miles on them and the tire is peeling off like flakes. I live in gainesville, fl, which has very good roads and I drive 99% of the time within city other than going to orlando or jacksonville on I75. Also the tires have worn off way too quickly than normal as they have reached 4mm wear within 26000 miles!! the tire manufacturer is refusing to replace it and only offering 4% discount on new tires. This is gross negligence of their responsibility and warranty.
Hankook ventus S1 noble 2 255/50R20 105H tires. At 20,000 noticed rubber pieces of tread peeling away and chipping from all four clearly defective tires. This defect appears similar to tread being sliced by razor blades all over the tires. Dealer acknowledges defective tires, but refuses to honor Ford warranty to prorate replacement at less 60 percent, and is only willing to replace with same brand of tire at 20 percent discount off $242 which is clearly overcharging as I can find these tires for $97 retail.. these tires are dangerous and should be recalled in like manner as hankooks other 47000 tires which were recalled. I have seen other reports on the same tires on Ford Explorer. Something must be done before people are injured by the malfunction of these tires, or worse. Ford should be forced to recall these tires.
A D V E R T I S E M E N T S
- Red Wing, MN, USA