Bought a 2016 Ford Explorer Sport. Really nice ride until transmission went ou at exactly 4000 miles.
Ford customer service was horrible. No loaner, no expedient repair. I am in my 2nd week of waiting.
Take a lesson from BMW , Lexus or others that know how to handle customer service. I was told " t happens a lot but FORD know how to fix it. They have a kit for it!" It happens alot?? 4000 miles and a transmission blows up? No loaner car at 4000 miles either!. I cana pay my lease amount and also pay Enterprise for a rental.
Really disappointed. Will move to a German made vehicle next time.
A D V E R T I S E M E N T S
Bought a 2016 Ford Explorer Sport. Really nice ride until transmission went ou at exactly 4000 miles.
Ford customer service was horrible. No loaner, no expedient repair. I am in my 2nd week of waiting.
Take a lesson from BMW , Lexus or others that know how to handle customer service. I was told " t happens a lot but FORD know how to fix it. They have a kit for it!" It happens alot?? 4000 miles and a transmission blows up? No loaner car at 4000 miles either!. I cana pay my lease amount and also pay Enterprise for a rental.
Really disappointed. Will move to a German made vehicle next time.
- Richard N., Brecksville, OH, US